Removers and Storers Ltd

All of my dealings with Removers and Storers Limited were brilliant from day one. Friendly and helpful office staff, Lara and Hayley were very helpful. Survey and quote to move were conducted and supplied at lightening speed. Come the day of our move, Aaron and Craig who moved us couldn't have been more helpful, friendly and professional. They even helped our new elderly neighbour move her spare bed in readiness for an overseas visitor. I would highly recommend this company!

Service cost: £540

Thank you to the team at Removers & Storers Ltd. I had a very good experience from the time I contacted them to the time the movers left. They managed to arrange in a very short timeframe (assessment visit of the flat on Tuesday 12 for a removal on Friday 15!) a very efficient removal with a very competitive quote (twice cheaper than some of my other quotes). I moved from a 2 bedrooms flat on 2nd floor with a lift to a 3rd floor without a lift. The movers were on time, very efficient and stayed in a very good mood despise the hard work to carry all the boxes and furniture on the 3rd floor. I highly recommend them and will use them again for my next move.

Service cost: £600

My move was related to a company work relocation so I was obligated to get three different quotes.
When I rang to arrange a quote, it was organised promptly, within a week. Mr Bailey was prompt for his visit. He spent the time to understand my move and the things important to me. When the appointment was over, I had developed confidence all would be okay and go smoothly.
Payment was easily made and the details of the move were confirmed approximately 5 days before the actual move.
Lee was the packer and introduced himself immediately upon arrival. He was very efficient, finished the packing within about 3.50 hours. He was friendly and chatty.
The movers, AJ and Nabil arrived promptly and introduced themselves upon arrival. They walked through the flat getting an idea of everything being moved and then began loading up the truck. They gave me 5 minutes to finish tidying up, then confirmed the address and my mobile number, and set off. The loading took approximately 2 1/2 hours for a 1 bedroom flat. Unloading was quick and they were very helpful in placing furniture. They were on the road back to London by approximately 4.30.
I would highly recommend Removers and Storers for the service alone.

Service cost: £1560

My removal on 2nd June 2018 could not have been easier.

From the initial survey through to the multiple changes in destination. Removers and Storers were completely flexible and understanding of the situation.

The guys turned up within the stated time window. They then proceeded to load all of my goods into the van(s) and met me at my new property. They then loaded the garage with everything that was not going directly into the property and saved me quite a bit of money on storage costs. Nothing was damaged, broken or went missing.. Brilliant.

The 3 chaps who turned up were professional and hard working, I was also able to have a bit of a laugh and chat with them, they were completely personable and excellent communicators. They were also full of good advice about aspects of the move and the siting of of some items.

When I move again in a few months, I will be getting them back to move me to my next home.

Service cost: £1100

After getting 4/5 quotes from various removal companies, the only one that actively followed up and offered a discount on the service was Removers and Storers.
We took the packing and dismantling service and was generally happy with both. The packers missed a couple of small drawers, but ask 95% had been completed we were happy with this. I also didn't realise it was cash payment, but found out a couple of days before when being called to confirm some details, so was able to get the money out with no issues.
On the day of move, there was a slight delay to the van arriving, but this was due to traffic and we were called in advance to be made aware of this. The van was more than adequate size for the move so no issues here. They loaded the van within a few hours but due to there being a delay with completion from the solicitors, we had to wait until 4.30pm to get access to the new property. They were still able to unload by 7.30pm, but this was mainly due to us advising to leave most of the boxes in one room which we would re-allocate later. The re-assembling resulted in a small damage to our sons bed, but overall really pleased we had beds to sleep in that night!
Overall, I would recommend R&S as a provider and all of the staff we dealt with were personable and pleasant.

Service cost: £1400

Stressful times require a trusted, friendly removal service and this company certainly delivers. Mark and the team in the office are so helpful and managed to arrange a quick move that we thought was impossible. Tommy and his crew worked non-stop from the minute they arrived until every last item had been off loaded. Complete stars and I cannot recommend them highly enough. Now in the process of booking them again for phase 2 of our relocation. Thank you team, you are the best!

Service cost: £1470

This review can never the express the truly tip-top service we had from Removers and Storers. Every person involved from quote, to billing, to people on site was polite and courteous. In which all my anxiety over the whole process was put completely at ease. I still know everyone's name. We could not have hoped for more from this service. The price below included move into storage and then transport to Ireland. it was a further 200pcm for storage. We chose a mid range quote because we felt confident about the surveyor and the person doing the quote was just normal. We got all our stuff back. The guys on site were fantastic - they are clearly very well trained (as the people in the office) in excellent customer service. I currently recommend this company to anyone I know in London. Many thanks to those in the office, Dean, Elle, Anita and into storage Fred, Brad, Tom and back to Ireland AJ and Wayne. You all made this part of our move to Ireland as stress free as could be. High standard are clearly expected at R&S and are clearly demonstrated by staff. I wish the company all the best for the future.

Service cost: £3600

We booked Removers&Storers Ltd to undertake our house move to Kent on the 28th of December. From the moment we contact this company you were given a first class service from the surveyor who did a very good job, to the office staff and finally Jamie and his mate who worked so hard on that day to ensure every thing went smoothly. Their friendly and easy going attitude were superb, nothing was too much trouble. We never had a house move that went so smoothly. When we reached our new home, the guys took their time with handling everything and made sure every single item was placed in their exact position/room. We cannot thank them enough. Thanks to them our stress levels were rather low on that day! We will certainly recommend your company and wish you all the very best for the future.

Service cost: £57225

Can't speak highly enough of the guys that moved me, it was 2weeks before Christmas and they made it completely stress free, went above and beyond my expectations would highly recommend. Nothing was too much trouble the lorry was loaded and unloaded without any damages, each room the boxes were stacked neatly and sensibly allowing us to unpack with ease.Right from the start when they came to give me quote everything was explained in detail and I had to change my moving date, this was dealt with promptly, everyone I spoke to was helpful and friendly.

Service cost: £500

We used Removers and Storers in December and we're very happy to recommend this company (especially thanks to Dan & Aaron). From first contact this is a company that appreciates customer value. We compared the BAR registered companies, to man and a van and for us it was down to customer views. We liked the way this company responded to their online reviews and handled enquiries promptly & accurately. A pleasure to deal with, prompt arrival on the day and very efficient with the necessary care taken throughout the move. Excellent.

Service cost: £675

I was extremely impressed with this company from the start. They sent someone round to try to give me a quotation that was as accurate as possible and sent the boxes within a day of us asking for them. The customer services were amazing, nothing was too much trouble, even though we were unsure about the exact nature of our move and whether we would require storage. When the day came Joe and Amil were excellent. Moving over 200 miles is a stressful process, but they made the whole thing totally bearable. Even when they had to wait over four hours for the completion, they remained positive. I would totally recommend this company when moving long distances. Thanks for everything. They actually moved me to Rhyl in Wales, but they wouldn't let me choose this as an option !!

Service cost: £2600

I used Removers and Storers for my house removal and I have to say the service I recieved was second to none. From the very beginning having a survery organised to the time they finished, I could not fault them. The office staff were so friendly and helpful, and the removal guys themselves bent over backwards and made our removal day go as smoothly and as least stressful as could be! Honeslty a 5* company, and the fact they offer the service of a full pack, unpack and storage facilities if you need it is amazing! Thank you so much!!

Service cost: £2000

I don't normally write reviews but I was very disappointed with Removers and Storers Ltd services. The communication prior to a move was great, but it all started to be very doubting the day before the move when I received a call asking questions which I answered before. On the day of my move, instead of 4 guys only 2 arrived and due to a wrong van they decided to stop the work (once the van was fully loaded) so we had to wait half a day for an additional support. What is more, I just re-furbed a property I was moving into (everything brand new - from carpets to a bathroom and painted walls) and by the time they finished I found a brand new property ruined (dirty carpets, scratched walls, damaged furniture they helped me to move - I'm not going into details as there has been lots of damage done to different goods as well) and when I saw what they have done and how stressful the move they made for me, I felt like crying as this is something I didn't expect and didn't pay for. All what I have been told by their 'professional' staff was these things happen. I was speechless with their response as clearly this is not what they claim on the website and when the surveyor came to see the property. Also since I invested so much into the new place I couldn't believe the damage done to it just by a what I would have thought a simple move which they claim to make stress free for their customers. I must say I moved before but it has never been as stressful as it was with this company as on the day I had to be on the call to their logistic manager trying to sort out and complete the move on the day and then cleaning up the place after the move. Wil never use them again and will make sure my friends and family will avoid them as and when possible. I would rather use other companies then go through what I had to deal with during the move with Removers and Stores Ltd.

Service cost: £800

We had a terrible experience with this company during our move from Welwyn Garden City to Thundridge. The removers were rude and unhelpful, only one actually spoke any English. They sent a lorry that was too small, even though they had carried out a survey, so we ended up having to take 5 car loads ourselves. They left the bedroom furniture in the garden as they said it wouldn't fit upstairs yet two rather small females managed it the following day. An old mattress got dumped in my house, they ripped a leather chair, damaged a bed and scratched a parquet flooring, walls were damaged, boxes were left in completely wrong rooms, clothes were taken off of hanging rails and thrown on the floor, a confidential file was left in the house with their staff wages details in.

I accept that things sometimes don't go to plan but their MD didn't even have the professional courtesy to respond to any of my numerous communications following this, let alone put it right.

On a positive note their office staff are fantastic, very helpful, polite and professional.

Service cost: £1400

We found this company online and although not the cheapest quote we had they were definitely the most professional with advice and help with what we needed. On the day the team arrived early and were quick to load. They put sheets down to protect carpet and were a friendly bunch of guys.                      
When organising the move each phone call we made was dealt with quickly and packing boxes and materials arrived when stated and were put into the room of our choice. .

Service cost: £700

From the initial time of booking to the completion of the removal the whole process was excellant. I was arranging this move for a family member who is poorly and could not be sure of the definate move date, Jake was very kind and understanding, he provided  me a verbal quote after we discussed the items to be moved, which he  followed up with an E Mail.  Once the final date of 7th Feb at 8.30am was agreed, he followed this up with a final confirmation E Mail. They arrived on site at 8am and knocked to ask if it ok for them to make an early start. They assesed the items to be moved and gave me an estimated time as to when they would be ready to deliver to the new property.  That estimate was spot on.  I then followed the van to the new property and they moved all of the items in and placed them where I directed them.
 I was alone with the guys in both properties and they were nothing but curtious, friendly, professional and very hard working. Safety being  a very important factor to a lady on her own in this day and age. I was totally satisfied with the whole process from the cost, ease of booking and stress a free move by a friendly and professional company.  Thank You.

Service cost: £340