Removers and Storers Ltd

I chose Removers and Storers when I went on a removals price comparison website; they were the first to call me and offered me a convenient time to be obtain a personalised quote. The guy that visited was exceptionally professional. I received the quote the following day and was really pleased with it; so I chose them.
There was then a period of a couple of weeks before my actual move.
I was disappointed when with less than a week to go I was contacted to advise the person I'd been working with had left and they had found themselves oversubscribed; as a result they didn't have enough removals vans and I was charged an extra £150 for them to hire another vehicle. I had no choice but to pay the charge given there were only days to go; what annoyed me was that on the day of the removals, they arrived with a fully branded removers & Storers van - it clearly wasn't a hire van so was I paying for someone else to have the pleasure of a van?
We opted for the packing and removals option. The packers came the day before and packed up our house without any hassle, in fact they were excellent. I would reccommend anyone to use this service!
Then, on the day of removals the three guys that did our move were fantastic. They worked so hard and were professional throughout.
Without doubt, I'd have graded these guys an Excellent had they not cheekily charged me £150 within days of my move. Having read other reviews, I'm clearly not the only person that this has happened to. I don't mind the company accepting they've made a mistake and required the hiring of additional vehicles, but I clearly didn't have a hire vehicle!!

Service cost: £1387

This was the first company to follow up on an online comparison quote and I had a surveyor round within days to size up the scale of the job. Price was initially a bit pricey but I was able to negotiate an improvement after discussion. That said, I then needed to add some dismantling and reassembling at the last minute, which was agreed without any problem for £25.
On the day, the 2 men were better than I could have hoped for. Pleasant & professional, they worked really hard and packed more into their van than I expected was possible. Unpacking at new home they took care to protect carpets on a wet day and happily moved heavy furniture around when I changed my mind about positioning.
As we all know moving is stressful but these lads did their best to make sure it went as well as possible so a big thank you to them.

Service cost: £575

We used removers and storers for a local move, family of four and a lot of boxes. They also disconnected dishwasher and washing machine and plumbed in the other end, and took apart and reassembled trampoline. Oh plus three beds and two ikea units.

Was advised as a courtesy the day before they might be a little late but in the end they were on time and we packed up without a problem. Very friendly and all introduced themselves to us.

The other end they were quick and efficient at unloading and didn't complain about lots of boxes being taken to furthest rooms in house. They went the extra mile and in the new house moved the existing washing machine, tumble drier and dishwasher, which we didn't want, into the garage before plumbing ours all in.

Saw I was about to turn on the TV in the new house and advised me to wait a bit to let any humidity and condensation settle due to the van having been quite hot. They didn't need to have done that and I appreciated it.

Very careful with our stuff and made sure they didn't bang walls etc.

Overall was really pleased and I gave them a tip, which they weren't expecting and were thankful for.

Service cost: £1943

On 1st March we moved from Kent to West Midlands. We used Removers and Storers and were very happy with the service. Despite horrendous weather conditions and an eight hour journey for them they kept us up to date where they were. The guys were polite and friendly and on arrival went round the house to double check what needed to be loaded. On arrival in Dudley in even worse conditions they battled through and made sure we were happy. They then had the long journey back. Thanks guys. Appreciate all you did.

Service cost: £1197