Removers and Storers Ltd

Removers and Storers were not the cheapest quote yet they seemed the most professional. I asked for specialist dismantling and re-assembly service as well as a full pack as I am disabled. One packer was excellent - the other not so. Both items were re-assembled wrongly with the bed being left in a dangerous condition. Antique furniture has been scratched, gouged and broken and some items went mysteriously missing. On informing company of damages I was immediately passed to their insurance company, Removal Claims, who have spent the last two months trying to wheedle out of every pound required to restore goods and furniture to the level it was at prior to the move. Although on time and friendly I'm afraid this does not compensate for the damage, frustration and stress caused by their actions. Removal Claims have offered me just over half what it will cost to restore everything and that is with them insisting on a second quote for the antique furniture restoration and, of course, taken the lowest on offer. I would, NOT, recommend this company to anyone.

Service cost: £1300

Words cannot explain the disappointment, lack of care or aftercare of their shocking treatment. Wish I would have seen all of these reviews first, there are too many very concerning reviews. The odd fantastic review doesn't exactly do it justice or seem plausible! Overpriced yet the lazy removal men are clearly underpaid for the terrible service that they provide although apparently, they tell you how successful they are, find someone else to move you like I wished I had.

Service cost: £1000

I used this company to move 200 miles and they did the packing for me. The whole move was well managed and professional. I would have no hesitation in using them again.

The company packed the goods on day one, loaded the van on day two and travelled to the new address. Delivery was on day three. Two members of staff were provided each day. They worked very hard.

Praise also goes to the administration staff who answered all my queries and ensured I knew what was happening each step of the way. They even phoned the day before the move to confirm details.

Service cost: £2500

This firm moved me twice. The first time was to take a small part of my goods to the new temporary home, which went well and the remainder in storage and then to be delivered to our new home some months later. Initial survey was great, packers were enthusiastic but lacked experience (I caught one guy trying to keep the drawers in an antique table closed using parcel packing tape - this we later found out meant that a lot of our goods were damaged due to poor handling exacerbated by poor packing. Storage costs were reasonable. On the 2nd move the assessor turned up and was shown what needed to be packed and moved. Sadly he failed to tell the office so when the van turned up (4 hours later than agreed) the driver and mate thought it was to collect goods that we had packed. NO packing materials were brought. The R&S office seemed to blame us for this. However the two lads who were great) who turned up, and our neighbours weighed in and we managed to pack the thankfully limited amount of possessions we had at our temp home. ON delivery at our new home we noticed that there were many breakages (down to poor packing) but worst of all was the damage to prized antique furniture - it has been placed in storage with no protection, resulting in scratches dents and damage and in some cases stuff that went into storage was never seen again. Needless to say I complained and was initially fobbed off - threats of court action were the only thing to persuade this unprofessional company to get their insurers involved. Even after the insurers settled, it took threat of court action to get R&S to pay out their contribution to the settlement. Be very careful about using this company - they talk a good game but take little care of your goods.

Service cost: £3500

We recently moved with Removers and Storers ltd. The quote was reasonable and seemed fair.
The company are professional and available to answer any queries that arise prior to moving day, they managed to fit us in last minute too.
On our moving day Tony, Aaron, Scott and Adam were particularly hard working and vigilant to help our big day run smoothly. They were very polite and helpful, many thanks to them. We appreciated them trying very hard to get our furniture and belongings exactly where we wanted them once at our new home, nothing was too much for them, fantastic attitude and team work.
We would use this company in the future and recommend to friends and family.
Our move was from Brentwood to Colchester.

Service cost: £1068

To start with only 1 man turned up. No introduction from him. He was on the phone to his colleague who eventually turned up over an hour later. The van was loaded fairly quickly. Then they couldn't get a wardrobe downstairs despite the man who gave the quote saying they'd just take the doors off. I had to partially dismantle the wardrobe. Then a second wardrobe wouldn't go down the stairs so the removal man just stood and shrugged his shoulders. I had to dismantle the second wardrobe completely.
Then when we got to the new house the previous tenant was still loading her van. As I explained to the salesman who gave the quote, this was a mutual exchange so there may be delays.
Upon arrival I told the removal men that there was a delay. I was told I'd have to pay extra, even though I wasn't made aware of any time limitations on the removal. They unloaded the van. Leaving my bikes out in the rain. I was told to put a cross on top of all essential boxes so that I could unload these boxes first. These boxes were totally ignored as being essential, and other boxes were stacked upon them.
My washing machine wasn't reconnected as promised.
To top it all off, upon reading the original quote the salesman had made the comment on the paperwork regarding the fact that on the day he came it was a school day and he questioned why my children weren't at school!!
Completely irrelevant comment and quite frankly none of his business. All in all not a good experience with this company. WOULD NOT RECOMMEND DESPITE SOME GOOD REVIEWS. I can only assume that because it was a Saturday the professional staff were otherwise engaged.

Service cost: £795

Fantastic service from the team - very professional and courteous even when they had a few logistical issues to contend with - like an incredibly heavy table made of old oak beams and the removal van getting blocked in by my neighbour. The team were very patient even though they ended up waiting for a couple of hours whilst I was waiting for the keys to be released. Would definitely recommend Removers and Storers Limited to to others.
Mrs and Mrs Lowery-Jones.

Service cost: £795

Recently we received a very competitive quote from Removers & Storers Ltd, which we accepted,
Quote included
Packing of 5 Bedroom House contents in Ashford
Kent and Transport to storage depot in Essex,
Safe storage of contents for period of approximately three months,
Transport from storage to our new house in Nantwich Cheshire,
with separate arrangement for piano to be delivered to Stockport,
Part one [Home to storage } has been completed with complete satisfaction ,
Surveyor provided quotation with kindness and professionalism,
Office staff again extremely helpful and tolerant with our enquiries,
We were provided with a team for the move of three men,
{ Victor, Tony and Tommy } with a very large lorry over a period of two days,
Again, courtesy, consideration to all our possessions was evident throughout, extreme care was given, we can not declare our sincere gratitude to them.
We look forward to receiving the team in Cheshire ,
Thank you to all of the team.
John and Mo Williams.

Service cost: £4000

I would highly recommend Removers and Storers Ltd. We used them for our recent house move. The communication with the company was clear, professional and not over-the-top. The two chaps who came, Simon and Nabeel, were polite and very efficient. They loaded the van in the pouring rain and, after they had waited all afternoon due to hold ups in the completion of the sale, they unloaded in the dark. I would like to personally commend them both. We had a very positive experience with the company and would definitely recommend them.

Service cost: £780

Although we an hour late getting started the men made up the time
with an excellent work ethic, can't praise then enough, our move date was changed so often through no fault of the removers but they accommodated us at very short notice.

All throughout the process from the initial phone call to the final removal date they were always in contact never forgetting us while we waited for our sale and purchase to reach it's agonising conclusion!!

Wouldn't hesitate to recommend them to anyone who might need a professional removal company.

Service cost: £900

Much to my surprise the team arrived 1.5 hours before expected which was actually great! The team of 2 were efficient, hardworking and extremely polite. They allowed us to join them in van for journey. Their care for my things was obvious.
However they did not wrap any items, particularly electronic items, themselves to my surprise. Unfortunately despite my bubblewrap I provided myself, my TV was scratched.
The bottom of some of my clothes boxes were also dirty. I appreciate they have hard job carrying heavy items but I didn't appreciate them not taking their shoes off despite entering professionally cleaned property.

Service cost: £395

I had an awful moving experience with this company. After reaching a deadlock with Removers and Storers Ltd regarding compensation for the damage they caused to several of my items during our house move, I handed the matter to The Furniture Ombudsman who instructed Removers and Storers Ltd to pay me £200 for all the damages. The Furniture Ombudsman instructed Removers and Storers Ltd to send me a cheque for £200 however the cheque was sent back to me by my bank stamped with the words "REFER TO DRAWER"!

I have now handed this matter back to The Furniture Ombudsman to assist me with resolving this issue. I will also take this matter further by lodging a complaint against this company with WHICH? Trusted Traders.

Service cost: £750

I've used Removers and Storers twice now. I know they're very busy (which is a good thing), so they subbed the work out to Clear n Tidy Removals on this occasion. The guys arrived early, were extremely helpful, and most importantly, our furniture and belongings were treated with great care. Astonishing watching the lorry being packed - like a giant game of Tetris - everything was protected with blankets and strapped securely, in order to ensure nothing got damaged in transit. Nothing was too much trouble, and everything arrived safe and sound, and was placed where we asked. I wouldn't hesitate to use these guys again.

Service cost: £495

Removals and storers offer very competitive quotes and are very responsive to any questions you may have prior to your move.
The removal team for our 2 bed move was a team of 3. They were very fast and efficient clearing our house but this isn’t always a good thing. I was constantly worrying that a box would be dropped and a fragile item damaged as they liked to stack as many boxes as they could physically carry in one go. There essence seems to be on speed most likely so they can have a longer break between the load and unload. In the end none of our items were damaged and our move was completed quickly and efficiently. I remain curious how many breakages do occur with this approach though so take caution if you value your items and prefer a slow and steady approach to your move.

Service cost: £720

I can’t rate these guys highly enough. From the initial visit to provide a quote to the time they left us in our new home everyone was professional and helpful. On moving day itself the crew turned up early and worked solidly to load up, at the new house we hit a snag as the vendors were not ready to hand over the keys ! The guys from Removers and Storers remained calm, pleasant and kept their sense of humour despite the delay which meant that we would not gain access until about 10 minutes from the deadline for gaining entry. This delay meant that the crew did not leave the new property until after 7.30pm but despite it all they took care of our belongings and remained smiling. They truly worked so hard and I can’t thank them enough. Without their dedication the move could have been so much more stressful than it was. Thank you.

Service cost: £750

We had Lenny, Nabeel, Brad and AJ. The company sent to 2 guys the day before to box everything and take apart anything that was going to be moving with us. They did that very quickly and efficiently and then the main team turned up the following day. All the guys worked very hard getting everything where we wanted it. So the removals and unpacking went very smoothly. The only thing I have still yet to find is a power supply for a monitor. Other than that I couldn't be happier.

Service cost: £1700

The company admin was very good to deal with and were very patient with us given we were unable to confirm the move until a couple of days before and at a competitive price. Unfortunately the surveyor underestimated the number of items/boxes that needed packing which really put the two men under time pressure and it took longer than expected to pack and load over the two days. Nabeel has to be singled out for his professional attitude and helpfulness at both sides of the move. There was no complaint from him, he just got on with the job without taking any real breaks.

Service cost: £4000