Removers and Storers Ltd

This firm moved me twice. The first time was to take a small part of my goods to the new temporary home, which went well and the remainder in storage and then to be delivered to our new home some months later. Initial survey was great, packers were enthusiastic but lacked experience (I caught one guy trying to keep the drawers in an antique table closed using parcel packing tape - this we later found out meant that a lot of our goods were damaged due to poor handling exacerbated by poor packing. Storage costs were reasonable. On the 2nd move the assessor turned up and was shown what needed to be packed and moved. Sadly he failed to tell the office so when the van turned up (4 hours later than agreed) the driver and mate thought it was to collect goods that we had packed. NO packing materials were brought. The R&S office seemed to blame us for this. However the two lads who were great) who turned up, and our neighbours weighed in and we managed to pack the thankfully limited amount of possessions we had at our temp home. ON delivery at our new home we noticed that there were many breakages (down to poor packing) but worst of all was the damage to prized antique furniture - it has been placed in storage with no protection, resulting in scratches dents and damage and in some cases stuff that went into storage was never seen again. Needless to say I complained and was initially fobbed off - threats of court action were the only thing to persuade this unprofessional company to get their insurers involved. Even after the insurers settled, it took threat of court action to get R&S to pay out their contribution to the settlement. Be very careful about using this company - they talk a good game but take little care of your goods.

Service cost: £3500

The service provided by Removers and Storers made moving an absolute doddle - Nabeel and Tony did an absolutely superb job of moving our furniture, and wouldn't hesitate to use Removers and Storers again in the future.

We had a few quotes from removal companies and, whilst Removers and Storers weren't the cheapest, they seemed to have an approach to make life as easy as possible. The administrative side on the lead-up to the move was easy, and communication about what to expect was brilliant.

We paid extra for the packing service, and wow! What a service! Tony breezed through our packing in a day, for what would have certainly taken us weeks! It was expertly packed, and consequently nothing whatsoever was damaged during the move.

On the big day Nabeel and Tony worked tirelessly, and emptied our old house and deposited our stuff in the new one with surprising speed, ensuring everything was in the right place! Made unpacking a breeze. A great service, highly recommended! Thank you very much for your help.

Service cost: £1450

The surveyor came round and gave us a fair quote having logged all items. We decided to go with Removers and Storers - Big Mistake! Not only did they underestimate the amount of our items but ran out of space and drove off leaving a load of our items whilst the manager tried to blame us! We are a family with 3 young children and were told we had to pay extra to get the rest removed. We had no choice! So after a very long day not only did we pay more but by the time we got the keys to our new home it was 8pm. The removal guys didn't give a crap at this point and literally chucked our possessions in the garden. Xbox left outside in the rain and boxes marked for each room just chucked anywhere. We now live in a war zone one day after moving. I have stopped trying to sort my family's house out to write this review as I am so disgusted and angry we paid £1000 for this!! The more I unravel the chaos the more angry I am getting. We have always moved ourselves and this was our one and only experience of a removal firm. Never ever again! Do it yourselves guys it's not worth this hassle and to be out of pocket through their fault - is not acceptable. Worst experience ever! I will be adding this review on every site as I am so angry! I have a video of the carnage left after the removals of anyone wants proof.

Service cost: £980

This company was amazing. They arrived on time and did everything they could to move from a barn with a spiral staircase to an apartment. Removal & Storers have really helpful and professional staff who made my move easy. They took a lot of care when packing up the contents of my home and then unpacking at the other end. On arrival at my new home, staff did everything to make me feel confident. Thank you very much. I would definitely recommend Removal & Storers to anyone.

Service cost: £1400

I moved in a day (it was this that meant they got the job) with packing being done, furniture dismantled then reassembled.
All four gentlemen introduced themselves and then viewed the job ahead before starting work.
They arrived at 9.45am, packed a majority of the house's contents, and left me in my new home with all furniture standing perfectly at 6pm.
There were many glass/fragile items beautifully wrapped and nothing broken.
It was a hot day and items to be put on three floors.
Great care was needed going up the flights of stairs for some items.
There were no marks or damage to the walls
I cannot think of a single negative thing to write and am delighted my move went so well.
I would recommend Removers and Storers to anyone needing to move and do get them to pack - it is worth so much not to be living with boxes.

Service cost: £1250

Right from the time we got quotations from various removal companies, this was the only company that followed up to check the quote met our requirements, leaving a warm feeling that we were dealing with professionals and could trust them with our move.
They called us a couple of days prior to the removal to confirm and finalise all details such as time, etc.
On the day of the move, a very cheery and helpful 3-man team arrived on time and set to work loading the van, and were already unloading at the new property by the time we arrived. Great experience and took away all the stress of moving.
Thank you to the all the team at Removers and Storers, both the admin and the movers; we will definitely use you again and recommend you to our friends and relatives.
Nirmal and Narinder Sandhu.

Service cost: £750