Removers and Storers Ltd

We used removers and storers for a local move, family of four and a lot of boxes. They also disconnected dishwasher and washing machine and plumbed in the other end, and took apart and reassembled trampoline. Oh plus three beds and two ikea units.

Was advised as a courtesy the day before they might be a little late but in the end they were on time and we packed up without a problem. Very friendly and all introduced themselves to us.

The other end they were quick and efficient at unloading and didn't complain about lots of boxes being taken to furthest rooms in house. They went the extra mile and in the new house moved the existing washing machine, tumble drier and dishwasher, which we didn't want, into the garage before plumbing ours all in.

Saw I was about to turn on the TV in the new house and advised me to wait a bit to let any humidity and condensation settle due to the van having been quite hot. They didn't need to have done that and I appreciated it.

Very careful with our stuff and made sure they didn't bang walls etc.

Overall was really pleased and I gave them a tip, which they weren't expecting and were thankful for.

Service cost: £1943

On 1st March we moved from Kent to West Midlands. We used Removers and Storers and were very happy with the service. Despite horrendous weather conditions and an eight hour journey for them they kept us up to date where they were. The guys were polite and friendly and on arrival went round the house to double check what needed to be loaded. On arrival in Dudley in even worse conditions they battled through and made sure we were happy. They then had the long journey back. Thanks guys. Appreciate all you did.

Service cost: £1197

The company came out as the cheapest of three quotes but also the most professional on their approach at the quoting stage. The communication after this was great and the way you can add and take away items for your move online is a good touch. On the day of moving the crew called to give us an eta for their arrival. Taylor, Glenn and Brad were a top crew who were polite, friendly and ultimately made our day go extremely smoothly. I wouldn’t hesitate to recommend the company and specifically this particular crew who were ace!

Service cost: £708

I used Removers and Storers Ltd on a previous occasion and returned to them because I was happy enough, though not ecstatic, with my earlier experience. HUGE mistake! Despite getting a fair quote and friendly pre-move communication by phone,I've now ended up with broken,severely damaged or completely missing property, including clothes, costing a couple of hundred pounds, at least. Even garden lights and beer went missing - assumed stolen. We are absolutely disgusted. To make things even worse, their rubbish customer services made promises to rectify the many problems but never did. Their staff on the day even displayed racist and homophobic behaviours. One of them even thought it funny to leave a 'present' in the toilet for whomever was going to move in the vacant property next. The new occupant ultimately contacted us to let us know that some of our belongings were still at the old house. Can it get any worse? Sorry, but I suspect that many of the positive reviews here been written by people who work for this pathetic cowboy company; they are unprofessional, incompetent and even criminal. They should be banned with immediate effect. Please avoid or use them at your peril. Just to be clear, we have moved many times over the years, but this experience with Movers and Storers was the worst. Again, avoid!!

Service cost: £800

We chose removal only and found the service to be very quick. There were a couple of issues initially. The removal men were on time, even early, but instead of 'good morning, I'm from removers and Storers' I got a simple 'where am I going to park' which I though was a bit impolite. Also I'd ordered floor protectors as we had beige carpet which would get easily muddied and these were missing. However the guys did improvise by using blankets on the floors which we really appreciated. They also cheered up over the day and we had a laugh in the afternoon. Overall we were pleased and would use them again.

Service cost: £676

Last Saturday was D.day but all went well the men were early [a good sign. The two Lads worked hard with very few breaks and we were soon loaded, even though their were more boxes than they expected, they were even prepared to make two trips if needed. At the other end the unloading went just as well even though my over excited Grandaughter appointed herself door person for the day[there were lots of thank yous and your welcome.I can't say enough in praise of your staff and how professional they were. I would use you again without hesitation
my kindest regardsto your organisation.

Service cost: £500

Moving at the best of times is stressful, last Friday we found out how stressful, on the morning of the move the banking system being used for the transfer on funds crashed and wasn’t up and running till after midday, we were informed at 4.30 that we should now start looking at hotel accommodation as the move wasn’t going to happen, we have a 9 year old son, a dog and a cage full of Guinea pigs! Not many hotels to pick from I guess, to add to the stress it rained all day, the people whose property we were buying were the most disorganised family in history ! They were due out of the property at midday, they finally moved the last of their items out at 9pm, thankfully we got news at 4.52pm that the house was ours.
With the move on off, on off ,on off, the raining falling down and the family from hell moving out, the team from Removers & Storers were amazing, they stayed claim they were reassuring and easily 3 of the hardest workers I have ever seen in my life, I could not recommend them high enough, fantastic job thank you.

Best wishes from Mark, Rachael, Matthew & our small zoo.

Service cost: £605

Arrived on time in an unbranded wagon which was too large to access the property. All the furniture had to be taken across an open area to the wagon which took the whole day. They had insufficient packing materials, no carpet protectors, did NOT reassemble furniture correctly, even leaving screws out, broke antique bureau whilst loading and blamed us for not taking sufficient insurance. The price was good until you take in to account the damage, the additional costs offset the saving. NEVER AGAIN.

Service cost: £700

We would highly recommend Removers & Storers Ltd. They provided a honest quote including removal, delivery, packing material and insurance. The 3 man team turned up early and loaded our entire house meticulously into the lorry. Incredibly friendly gentlemen, they even reconnected our washing machine for us. This was our first house move so we were very stressed leading up to the completion, but Removers & Storers Ltd took every stress away. They provided excellent communication via phone and email with very quick response.  When we asked for more packaging materials, they provided that evening without any extra cost. Very happy customers.

Service cost: £600

Arrived 45 mins early but I was ready so no big deal. Guys worked very hard in the hot weather. There were no moans or complaints. They were very cheerful and very happy. Communication was good. I moved from a house to a 4th floor flat so we were very limited for room, but the boxes were brought in and stacked carefully. All in all the move went very smoothly with no dramas. The staff in the office were efficient and polite, keeping in touch with me until the completion of the job. 
I would definitely recommend this company. .

Service cost: £2346

The company and personnel were really helpful and the help they gave me as to how to progress the very stressful period of setting up a House removal after a period of 38yrs in my house was a godsend. Everything went very smoothly from the original quote and explanation as to what happens next including the gentleman who came to assess what service I would require and exactly what they would do.
When the big day arrived the crew turned up right on time and got straight on with the job and were very friendly also very helpful in checking that whatever was there was due to go or not,
we felt that what was going to be a very stressful day seemed to pass very quickly and the crew finished in really good time,
leaving us plenty of time to go around the house and vacuum clean the carpets thus allowing us to leave the house as we wanted. I can only say the service given by the representatives of this company was very professional and we would recommend them very highly to anybody.

Service cost: £1998

Excellent service provided. We moved from Southend-on-Sea, Essex to Langport, Somerset which involved a 2 day move. Our furniture, garden plants etc., were carefully loaded the day before completion and held overnight in secure storage. The team arrived promptly, were courteous and efficient. On completion day in Somerset, our team had to wait over 2 hours before we were given the key, which involved moving a large lorry several times, up and down a narrow lane for farm traffic to get by. Their patience, expertise and positive attitude kept things on track, even when we were getting annoyed with our vendor for being petty. This company was very competitive on their pricing and the best value for money as we did shop around with other companies. They give a 5* premium service all the way, and will look after you on the most stressful day of your life!

Service cost: £2200

Thank you for such a great service, from receiving the quote to the day of the move can not fault the service. Our moving date moved so many times we finally did it the 7th December. On the morning of the move the three man team turned up on time, loaded the van and went to wait at the new property. As soon as we got the keys they efficiently moved us in, nothing was a problem. I must give praise to the team that moved us my husband has MS and is wheelchair bound we were not looking forward to the moving day but we had a stress free moving day thank you. We would defiantly recommend you.

Kindest regards Pam & Simon Taylor.

Service cost: £750

AVOID AVOID AVOID this Essex based company!!   Booked this company as the qoute was reasonable compared to an extortionate qoute from Aussie Man & Van (who were previously very professional but now three times the price we had paid to use them 5 years ago). Rather than the 4 men we had paid for per the qoute, 3 men arrived.  There was an apology and explanation that the fourth man just hadn't shown up.  TOTALLY UNPROFESSIONAL and no rebate on the charges we had to pay! Very disappointed that on delivery my chest freezer was damaged.  The freezerfull of food was destroyed (lots of meat etc to keep us going once we'd moved!) and the freezer itself is no longer usable. We had paid £40 for the removals insurance - ABSOLUTE WASTE OF MONEY!  When I complained about the freezer being broken it was clear from the off the company would do NOTHING to sort this out.  Frome the off they tried to deflect asking if it was plugged in (!?) and switched on.. followed by is it old? The fact of the matter is: it was working pre move, on delivery the back tubing was compressed and out of shape (probably punctured) and then it all defrosted and no longer works.  Whether the freezer is old or not should be irrelevant as it was working before I used these cowboys to move it.  They won't do anything because of the age of the  freezer.   What a waste of money the insurance was and paying for 4 men when only 3 did the job.

Service cost: £700

After getting 4/5 quotes from various removal companies, the only one that actively followed up and offered a discount on the service was Removers and Storers.
We took the packing and dismantling service and was generally happy with both. The packers missed a couple of small drawers, but ask 95% had been completed we were happy with this. I also didn't realise it was cash payment, but found out a couple of days before when being called to confirm some details, so was able to get the money out with no issues.
On the day of move, there was a slight delay to the van arriving, but this was due to traffic and we were called in advance to be made aware of this. The van was more than adequate size for the move so no issues here. They loaded the van within a few hours but due to there being a delay with completion from the solicitors, we had to wait until 4.30pm to get access to the new property. They were still able to unload by 7.30pm, but this was mainly due to us advising to leave most of the boxes in one room which we would re-allocate later. The re-assembling resulted in a small damage to our sons bed, but overall really pleased we had beds to sleep in that night!
Overall, I would recommend R&S as a provider and all of the staff we dealt with were personable and pleasant.

Service cost: £1400

Stressful times require a trusted, friendly removal service and this company certainly delivers. Mark and the team in the office are so helpful and managed to arrange a quick move that we thought was impossible. Tommy and his crew worked non-stop from the minute they arrived until every last item had been off loaded. Complete stars and I cannot recommend them highly enough. Now in the process of booking them again for phase 2 of our relocation. Thank you team, you are the best!

Service cost: £1470

This review can never the express the truly tip-top service we had from Removers and Storers. Every person involved from quote, to billing, to people on site was polite and courteous. In which all my anxiety over the whole process was put completely at ease. I still know everyone's name. We could not have hoped for more from this service. The price below included move into storage and then transport to Ireland. it was a further 200pcm for storage. We chose a mid range quote because we felt confident about the surveyor and the person doing the quote was just normal. We got all our stuff back. The guys on site were fantastic - they are clearly very well trained (as the people in the office) in excellent customer service. I currently recommend this company to anyone I know in London. Many thanks to those in the office, Dean, Elle, Anita and into storage Fred, Brad, Tom and back to Ireland AJ and Wayne. You all made this part of our move to Ireland as stress free as could be. High standard are clearly expected at R&S and are clearly demonstrated by staff. I wish the company all the best for the future.

Service cost: £3600

We booked Removers&Storers Ltd to undertake our house move to Kent on the 28th of December. From the moment we contact this company you were given a first class service from the surveyor who did a very good job, to the office staff and finally Jamie and his mate who worked so hard on that day to ensure every thing went smoothly. Their friendly and easy going attitude were superb, nothing was too much trouble. We never had a house move that went so smoothly. When we reached our new home, the guys took their time with handling everything and made sure every single item was placed in their exact position/room. We cannot thank them enough. Thanks to them our stress levels were rather low on that day! We will certainly recommend your company and wish you all the very best for the future.

Service cost: £57225