Removers and Storers Ltd

The company came out as the cheapest of three quotes but also the most professional on their approach at the quoting stage. The communication after this was great and the way you can add and take away items for your move online is a good touch. On the day of moving the crew called to give us an eta for their arrival. Taylor, Glenn and Brad were a top crew who were polite, friendly and ultimately made our day go extremely smoothly. I wouldn’t hesitate to recommend the company and specifically this particular crew who were ace!

Service cost: £708

I used Removers and Storers Ltd on a previous occasion and returned to them because I was happy enough, though not ecstatic, with my earlier experience. HUGE mistake! Despite getting a fair quote and friendly pre-move communication by phone,I've now ended up with broken,severely damaged or completely missing property, including clothes, costing a couple of hundred pounds, at least. Even garden lights and beer went missing - assumed stolen. We are absolutely disgusted. To make things even worse, their rubbish customer services made promises to rectify the many problems but never did. Their staff on the day even displayed racist and homophobic behaviours. One of them even thought it funny to leave a 'present' in the toilet for whomever was going to move in the vacant property next. The new occupant ultimately contacted us to let us know that some of our belongings were still at the old house. Can it get any worse? Sorry, but I suspect that many of the positive reviews here been written by people who work for this pathetic cowboy company; they are unprofessional, incompetent and even criminal. They should be banned with immediate effect. Please avoid or use them at your peril. Just to be clear, we have moved many times over the years, but this experience with Movers and Storers was the worst. Again, avoid!!

Service cost: £800

We recently moved with Removers and Storers ltd. The quote was reasonable and seemed fair.
The company are professional and available to answer any queries that arise prior to moving day, they managed to fit us in last minute too.
On our moving day Tony, Aaron, Scott and Adam were particularly hard working and vigilant to help our big day run smoothly. They were very polite and helpful, many thanks to them. We appreciated them trying very hard to get our furniture and belongings exactly where we wanted them once at our new home, nothing was too much for them, fantastic attitude and team work.
We would use this company in the future and recommend to friends and family.
Our move was from Brentwood to Colchester.

Service cost: £1068

Fantastic service from the team - very professional and courteous even when they had a few logistical issues to contend with - like an incredibly heavy table made of old oak beams and the removal van getting blocked in by my neighbour. The team were very patient even though they ended up waiting for a couple of hours whilst I was waiting for the keys to be released. Would definitely recommend Removers and Storers Limited to to others.
Mrs and Mrs Lowery-Jones.

Service cost: £795

Recently we received a very competitive quote from Removers & Storers Ltd, which we accepted,
Quote included
Packing of 5 Bedroom House contents in Ashford
Kent and Transport to storage depot in Essex,
Safe storage of contents for period of approximately three months,
Transport from storage to our new house in Nantwich Cheshire,
with separate arrangement for piano to be delivered to Stockport,
Part one [Home to storage } has been completed with complete satisfaction ,
Surveyor provided quotation with kindness and professionalism,
Office staff again extremely helpful and tolerant with our enquiries,
We were provided with a team for the move of three men,
{ Victor, Tony and Tommy } with a very large lorry over a period of two days,
Again, courtesy, consideration to all our possessions was evident throughout, extreme care was given, we can not declare our sincere gratitude to them.
We look forward to receiving the team in Cheshire ,
Thank you to all of the team.
John and Mo Williams.

Service cost: £4000

I would highly recommend Removers and Storers Ltd. We used them for our recent house move. The communication with the company was clear, professional and not over-the-top. The two chaps who came, Simon and Nabeel, were polite and very efficient. They loaded the van in the pouring rain and, after they had waited all afternoon due to hold ups in the completion of the sale, they unloaded in the dark. I would like to personally commend them both. We had a very positive experience with the company and would definitely recommend them.

Service cost: £780

Although we an hour late getting started the men made up the time
with an excellent work ethic, can't praise then enough, our move date was changed so often through no fault of the removers but they accommodated us at very short notice.

All throughout the process from the initial phone call to the final removal date they were always in contact never forgetting us while we waited for our sale and purchase to reach it's agonising conclusion!!

Wouldn't hesitate to recommend them to anyone who might need a professional removal company.

Service cost: £900

Much to my surprise the team arrived 1.5 hours before expected which was actually great! The team of 2 were efficient, hardworking and extremely polite. They allowed us to join them in van for journey. Their care for my things was obvious.
However they did not wrap any items, particularly electronic items, themselves to my surprise. Unfortunately despite my bubblewrap I provided myself, my TV was scratched.
The bottom of some of my clothes boxes were also dirty. I appreciate they have hard job carrying heavy items but I didn't appreciate them not taking their shoes off despite entering professionally cleaned property.

Service cost: £395

I had an awful moving experience with this company. After reaching a deadlock with Removers and Storers Ltd regarding compensation for the damage they caused to several of my items during our house move, I handed the matter to The Furniture Ombudsman who instructed Removers and Storers Ltd to pay me £200 for all the damages. The Furniture Ombudsman instructed Removers and Storers Ltd to send me a cheque for £200 however the cheque was sent back to me by my bank stamped with the words "REFER TO DRAWER"!

I have now handed this matter back to The Furniture Ombudsman to assist me with resolving this issue. I will also take this matter further by lodging a complaint against this company with WHICH? Trusted Traders.

Service cost: £750

I've used Removers and Storers twice now. I know they're very busy (which is a good thing), so they subbed the work out to Clear n Tidy Removals on this occasion. The guys arrived early, were extremely helpful, and most importantly, our furniture and belongings were treated with great care. Astonishing watching the lorry being packed - like a giant game of Tetris - everything was protected with blankets and strapped securely, in order to ensure nothing got damaged in transit. Nothing was too much trouble, and everything arrived safe and sound, and was placed where we asked. I wouldn't hesitate to use these guys again.

Service cost: £495

Removals and storers offer very competitive quotes and are very responsive to any questions you may have prior to your move.
The removal team for our 2 bed move was a team of 3. They were very fast and efficient clearing our house but this isn’t always a good thing. I was constantly worrying that a box would be dropped and a fragile item damaged as they liked to stack as many boxes as they could physically carry in one go. There essence seems to be on speed most likely so they can have a longer break between the load and unload. In the end none of our items were damaged and our move was completed quickly and efficiently. I remain curious how many breakages do occur with this approach though so take caution if you value your items and prefer a slow and steady approach to your move.

Service cost: £720

I can’t rate these guys highly enough. From the initial visit to provide a quote to the time they left us in our new home everyone was professional and helpful. On moving day itself the crew turned up early and worked solidly to load up, at the new house we hit a snag as the vendors were not ready to hand over the keys ! The guys from Removers and Storers remained calm, pleasant and kept their sense of humour despite the delay which meant that we would not gain access until about 10 minutes from the deadline for gaining entry. This delay meant that the crew did not leave the new property until after 7.30pm but despite it all they took care of our belongings and remained smiling. They truly worked so hard and I can’t thank them enough. Without their dedication the move could have been so much more stressful than it was. Thank you.

Service cost: £750

We had Lenny, Nabeel, Brad and AJ. The company sent to 2 guys the day before to box everything and take apart anything that was going to be moving with us. They did that very quickly and efficiently and then the main team turned up the following day. All the guys worked very hard getting everything where we wanted it. So the removals and unpacking went very smoothly. The only thing I have still yet to find is a power supply for a monitor. Other than that I couldn't be happier.

Service cost: £1700

The company admin was very good to deal with and were very patient with us given we were unable to confirm the move until a couple of days before and at a competitive price. Unfortunately the surveyor underestimated the number of items/boxes that needed packing which really put the two men under time pressure and it took longer than expected to pack and load over the two days. Nabeel has to be singled out for his professional attitude and helpfulness at both sides of the move. There was no complaint from him, he just got on with the job without taking any real breaks.

Service cost: £4000

Couldn't recommend Removers and Storers enough.
From the guys that packed for us (pleasant ,hardworking )
to the guys that dismantled and moved us (again hardworking,pleasant).
we had to change our moving date at the last minute,from a Tuesday to a Sunday,on speaking to jake none of this was a problem.Nothing got broken or damaged,dust sheets were laid on any carpeted areas.
Professional from start to finish also the price was extremly good for packing dismantling reassembling and off loading at the new address,all was done with a" no problem "attitude.
many thanks again.

Karen, Gary Ricketts
Great Notley
Essex.

Service cost: £1000

The move was faultless, I usually move myself but as my change of job forced a relocation from Essex to Glasgow meant I was sceptical of employing a company but dreaded to even think of moving myself. The surveyor was brilliant and very reassuring, having had online quotes and a couple of guys that came round in banger's of vans I felt very comfortable with them.
The price initially put me off but I didn't really know what to expect, a gentleman named Brad in the office was on hand and happy to explain the price and justify the costings which made perfect sense.
Come the move day having had a few phone calls from the office regarding dates and times, the guys arrived 5 minutes early. The loading was smooth, quick and were done before I knew it. Upon a quick clean of the house before putting my vacuum on the back of the lorry, the guys headed off.
Upon arriving in Scotland we stayed in a hotel as the lorry wasn't able to load, drive and unload in 1 day. Come the morning we drove to the house and the men were ready and waiting much to my surprise that I was at the house before 8am! The men were very accommodating and the same service resumed from the loading - quick, smooth and took great care around the house. Upon my wife providing them with the lunch the guys were reluctantly looking forward to their long drive home they smiled from start to finish and I couldn't thank them enough for getting me to Scotland for my new chapter.
Recommended them to everyone!

Service cost: £3200

Excellent service - thoroughly recommended and would use again.

We took the full packing, dismantling/re-assembling and moving service.

The packing team arrived on time the day before the move and packed everything very well and efficiently, taking some stress of the move away from us.

The moving team arrived the next day, again on time had the full contents of our 4 bedroom house loaded on to the lorry in approx. 3hrs - this included dismantling furniture/wardrobes etc.

We had a late completion on the move day, so unfortunately the moving team could not start unloading the lorry till around 16:30 - 17:00 - this was not a problem to them. Everything was unloaded to the correct rooms, all furniture re-assembled and not a single item damaged. No shortcuts were taken despite the late start.

We found the end to end service was excellent from beginning to end; the survey, the office staff , the packing and moving teams were all pleasant and helpful throughout.

Thanks to all the team for a first class move.

Service cost: £1560

This firm moved me from Rayleigh to Canvey in November 2016. Was awful move, stressful and rushed. The firm were told both my husband were disabled pensioners, it was the most stressful day ever. We had packed 98per cent of the stuff when they arrived, after having to go out and purchase bubble wrap, because the stuff they provided was far too narrow, so had to use double the amount. We had labeled all the boxes, but they were all put halter skelter in all different places, what was put into the garage was stacked so high we could not reach. And still, have loads to sort out, they constantly told us to be quick. Two of them had an argument between themselves. They have left garden statues behind! At the end of it all, we found out one of them had split from his partner and was using the van as his living quarters, I was appalled. He also entertained and "Slept" with his new girlfriend who also works for the firm the van. Avoid this company.

Service cost: £700

Three men arrived on time with cheerful spirits. Then we showed them what needed to go as we were leaving quite a few things behind as requested. They remembered very well. They are hardworking, efficient and helpful. Their sense of humour helped to take the stress away. One of the chaps helped dismantle and then assemble my boy's bed, which is a very challenging job. I am very grateful as it would take me half a day to do it .There were a couple of moments I couldn't make up my mind, they went out their way to give some advice. With their professional experience, they guided us to make the move smoothly. I got the feeling of caring and trust worthy from them. I hope they will keep up with their good service. I would certainly recommend them.

Service cost: £780