Simply Removals

This is the first time I have ever written a review online but feel that I need to let other people know about the disgraceful service we experienced on moving day.

The turned up late and with a van that could only fit 2/3 of our stuff in so had to do another trip, which they charged us for. When I spoke to customer services they were so rude to me, accused me of lying and even lost their temper with me.

They did not ask the correct questions on the time of booking to assess how much stuff we needed, not even to ask how many bedrooms my house had. The removal staff were not experienced enough and had the attitude that nothing could be done as opposed to taking the stress out of the move- everything seemed to a problem and we had to help get things like the mattress up the stairs and garden furniture into the garden.

They are not exactly a cheap option but the service was similar to just hiring a man with a van- they wrapped nothing and was all together very sloppy. The staff seemed over worked and their English was not good at all.

Please use another company as this was all together a highly stressful experience on a day that is stressful enough; which actually ended up costing quite a lot of money!

Service cost: £650

Several items stolen and the company refuse to accept responsibility and worse. This was the third time we have used Simply Removals in two years. Previously they had been ok and good value but on this occasion numerous items have been stolen. I first noticed a missing bottle of wine but then the expensive items - two fishing rods and a cordless drill. As a loyal customer I had expected some sort of customer service. Instead they have simply said that the team deny taking anything and have refused to even send me a claim form. The customer service has been non existent and the manner in which I've been treated has left me disgusted that any company should be permitted to treat customers in this way. I eventually called the police, something I wish I had done earlier.

Service cost: £1500

I contacted five or six removal companies for our move from Surbiton to Worcester and Simply Removals gave the best quote and seemed the most professional from first impressions - how wrong was I! Firstly they turned up two hours late and we had to call customer services to find out where they were as no one bothered to let us know. They were supposed to bring two complimentary wardrobe boxes and two additional ones that we were to pay for - but they only turned up with one box, so we had to put clothes into regular boxes to move them. Then when they delivered our furniture and belongings there was a scratch down the middle of my desk. More a gouge than a scratch. The delivery men claimed they hadn't done it but the desk was perfect before they moved it. I contacted customer services and was told to email them which I did. They never replied and it has now been over a month. I'll never use this company again and I hope you don't either.

Service cost: £828

I used Simply Removals once before and the service was acceptable. This time however they turned up late with a van that was half the size it should have been and complained thoughout that there was too much to move and it was too heavy. They eventually crammed everything into the van and as a consequence trashed a couple of things, including a bookcase which they broke apart to get into the van. This bookcase is now useless as it wasn't meant to be dismantled in the first place. Two emails and a phone call have been ignored about an insurance claim, so it's off to the small claims court.

Service cost: £264

Unfortunately I paid to be stressed in this move. They did not pack enough boxes, nor bubble wrap despite having indicated all I had to move. They wanted to charge 7.50 per extra box. The point was I was not medically fit to pack nor lift, and in the end I had to. As well they had massive attitude, barely spoke English and shoved things around with no respect for the belongings. There was damage and they refused to put the furniture where I asked them to put it saying once they had dropped it the couldn't move it. They threatened to go home early and walked out, they yelled at me, and the management was of no use when I brought up all the issues. This clearly is their style, a poorly run business with no concern for your belongings, no customer satisfaction, and surprisingly no knowledge of quantity necessary for packing. Do NOT USE this AWFUL service. They should be called NIGHTMARE REMOVALS!!

Service cost: £900

The removal guys were OK, but they were hard to communicate with and I got the impression that they really didn't like doing the work. I can't say I blame them, but their stress and dissatisfaction was clear and made the whole experience pretty unpleasant. The guy that came to size the job underestimated the size of the load in our case, so you can guess that this didn't go down well with the movers. They were clearly sick of packing our stuff and in the end they said "we're full" and left us to pick up the pieces and fill up both our cars. It was pretty grim. To be fair to the movers, they took a lot of this on the chin and had been forced to hire an extra van, but they could not hide the fact that they were unhappy and stitched-up by the underestimate. I felt uncomfortable and embarrassed, but of course it was not my fault.

I can tell you in all honesty that I didn't want to use this company but they were the only one available on the day. It all panned out exactly as I guessed it would (from the other reviews), but I had no choice. I don't think they were even particularly cheap - a local and more professional company (with great reviews) gave a competitive quote - and I would have used them even if they were much more expensive.

We paid for them to pack and it was all pretty random. It took a good while to locate everything at the other end. They were all muscle and no brain IMHO. I have no idea why they felt the need to unpack every single draw and distribute the contents over multiple boxes. It seemed to me that they made the volume of their load much bigger than it needed to be. The other company said that they moved drawers without unpacking them.

SimplyRemovals.co.uk claim that they will pick up the cardboard, and I made appointments for them to do it, but they never showed up (after multiple attempts). They were full of sweetness on the phone, but it was BS. I wouldn't have written this review if they had bothered to pick up the cardboard as promised, but that was the final straw. They don't seem to realise that they would be better off if they just said they don't do it.

Their waiting fee was quoted to be about £70 an hour.

I'd stay well clear of this lot. In my honest opinion the company is very unprofessional and the whole experience was pretty scarring. It's the way the company is run, so I don't really blame the guys that have to move the stuff.

Service cost: £2500

I used simply removals for my recent move withing London. Every team I got I cannot fault. They came one Sunday and packed my 2 bed flat up and took the furniture to storage. I then had another team move the remaining items to my new house (only 2 miles down the road) then finally once work was done to the new place everything was redelivered from storage. Each of the teams were incredibly hardworking and made a very stressful day really easy. They packed everything well (and incredibly quickly) - I have suffered no breakages which I find pretty impressive and they expertly maneuvered furniture around two tight staircases with only a few minor scuffs which is to be expected. Overall I cannot sing their praises enough especially given the very competitive price. Overall i'm very impressed and would definitely use again.

Service cost: £900

Please do not use this company if you seriously want a stress free removal company. I have regretted paying for packing and unpacking service. it would have been better for me to pack everything, involved friends and hired a van. The workmen labelled the boxes wrongly meaning we had kitchen stuff on one floor and bedroom stuff on another floor (the house has three floors). Damaged dining table, missing wardrobe and bed screws, some items still not delivered, dented stairway walls and will have to repaint parts of the house again. I spoke to a customer service person the day after the move and did not even mention to put in a claim. I have just learnt I had seven days to put in a claim even though not every item has been delivered. There is a disconnect between the workmen and the customer service centre.

Service cost: £2000

Appalling, terrible, rude, unhelpful, dreadful, shambles, late, failed to turn up, rip off, disgusting level of service..the list goes on where do a I start. Can I give less than 1 star?!

First off they turned up over an hour late. This I can forgive but upon arrival they rammed my leather sofa through a gap too small damaging it against brick work as they refused to take off the second armrest. Upon my wife informing they needed to take it up a flight of stairs they promptly asked if she was joking and then subsequently dumped it on it's side by my front door. Upon being challenged over not only there attitude but the damage done I was told this is not their problem.

Thinking how could things get any worse I was then advised at 8pm of a Fri night that they were unwilling to reassemble any of the furniture that I had been dismantled, a service I had paid for. Again I was told by the incredibly rude removal man, (Florian) for reference, that this was not his problem. Given I had a 8 month old baby with no where to sleep only compounded this further.

The parting retort from the removal team was that they did not give a 'f##k'. Customer service at it's best! Florian then asked what did I expect given the money I had paid. Clearly £1,200+ is considered too small a sum to actually deliver a service a customer pays for.

The company then promised to send another team to rebuilt by furniture, a service I had paid good money for only for them to not turn up at all.

Been chasing, liaising with the company's complaints department for weeks about a refund plus compensation for the damage sustained to my sofa. A department I imagine is run off it's feet given the experience I have had. To say they are making things difficult is an understatement compounded by the fact that not one person who works for the business has even said sorry for the dreadful experience I have had.

USE SIMPLY REMOVALS AT YOUR PERIL.

Service cost: £1200

I would totally recommend simply removal I found them very focused on the job. I needed to have two sash windows taken out so my large very expensive sofa could fit though they did the job with ease cleaned up after Cristian was marvellous keeping me informed about what was happening very good Service I would highly recommend this company good value for money great service no stress Even my neighbour remarked on how efficient the team were. 5* but I would even have given 10* which is really saying something because I'm bit of a perfectionist and very hard to please so well done simplyRemovals.

Service cost: £216

Small van, two men arrived both moaning I had to much then refused to take my alcohol. Money for the move was taken out of my account four days before the move and again 5 days after the move. Was told it was a clerical error. That's the last thing you need after the upheaval of a move. Lucky for me I check my account balance nearly every day. For most I'm Guessing they wouldn't know for weeks if at all with the stress of a new move and with other things on your mind. I told them by taking out the money a second time it's put me in the red, they didn't seem to care apologised and told me the money will be back in my account with in 5 days, still waiting for the money to go in 4 days later.

Service cost: £636

They arrived hour and half early .. I was still packing .. then they had to go to another pick up address and wouldn’t take an extra box saying they didn’t have room and they left to my new home waiting for me for a while .. I called Office stating if they had come on time in the first place they wouldn’t be waiting .. the guys says to me that Office will charge me and he will charge me only £40 and to pay cash luckily didn’t have cash but how shocking didn’t get charged .. don’t use especially if workers are deceiving there employers and not being loyal come on £40 cash and saying to me Office will charge me more !! What a joke he wouldn’t move a box after putting it down when I said this had to go upstairs they were awful sorry but I have to be honest !!

Service cost: £440

On the day of our move the moving van that was sent was much too small, even though the company had visited beforehand to estimate the size needed. The movers refused to contact the company to sort it out so my husband and I had to phone numerous times. This led to an argument with the movers who then started shouting and called my husband 'a joke'. They then left with the full van leaving us with a half packed house and trying to sort out another van. The other van arrived after 7pm. Luckily the people moving into our house were not moving in on the same day. I don't know how we would've coped otherwise. Simply Removals was not helpful and the actual movers were unprofessional and unpleasant. When we started unpacking at the new house we fond that the boxes were all mixed up. I'm not even sure how some items, which were on different floors of the house, ended up in the same box. Also, photo frames and fragile items were not always packed properly. They were just put into boxes with other things without bubble wrap or tissue paper. Thankfully, nothing that we have found so far has been broken. Once we got into the house we just wanted to put the experience behind us and focus on our new home. On Monday this week I called Simply Removals to arrange collection of the moving boxes and they said they would come on Wednesday. Because of the poor service and experience we received before, I rang three times on Wednesday to confirm that the boxes would be collected and was assured that they would be. I hauled all the boxes outside since it was my daughter's birthday and we were planning to be out. Lo and behold, they did not come to collect the boxes. I rang this morning, Thursday, and was told the earliest they could collect them is Sunday. I was very upset and said that the whole experience with the company has been awful and that I would like to file a formal complaint and they said that it wasn't possible because it was more than 7 days after the move. I have never experienced such poor service and such a lack of concern over a customer's experience. This was my 14th house move and Simply Removals is by far the worst movers I have ever used.

Service cost: £1500

I used Simply Removals to do a move between two one-bedroom apartments in May. I had confirmed with their customer adviser in two separate telephone conversations and in written note that there is a standard size upright piano included in the move. They assured me their team has a wealth of experience in moving pianos and would do it with care.
Come moving date, a team of two not so strong-built removal men appeared to be completely unaware of the piano being part of the move and refused to move it. The office ended by assigning a second team of two other men to assist the first team. I was made to wait in the empty apartment for almost an hour before the second team turned up to help. The team of 4 men obviously had no experience moving the piano, no tool or cloth was used during the transit. They had a real struggle basically dragging the piano down the flat with brute force. 3 days after the move, they charged me an extra 3.5 hour service (£280) for the travel time and labour of the second team and waiting time of the first team! No invoice was sent to me or communication with me about the extra charge before the payment was made. They refused to refund the unauthorised charge and were useless in resolving the matter. The move cost grew from £156 to £436 (179% increase!) HORRIBLE COMPANY, DO NOT USE THEM!

Service cost: £436

My son made the mistake of using this company to move from a 3-bed flat to a house. He made the arrangement and paid by phone, about £400. When the movers turned up, they refused to move a good deal of the stuff. We had to pay £100 extra over the phone. After this, they refused to remove anything they claimed had come from the garden, even though most of it hadn't. These people are dishonest, unhelpful and rude. There are plenty of alternatives out there. You should avoid this company.

Service cost: £500

When we were getting quotes for our move; it was a medium sized job, which involved pick up at 3 locations in East London (1 of which was just for a sofa bed) and a final delivery point in Surrey, Simply Removals came back with the cheapest quote.

After having used their services, I can see why. Moving day is always stressful and this company made it even worse. I had asked for a delivery start time of 10am. They turned up at 9.15 at the wrong initial collection point. Communication throughout the whole process was poor.

Communication was made difficult by a language barrier, and though the two men worked quickly, they were also careless and I ended up with a damaged cupboard and stand fan. While carrying a sofa bed from the property they lost a bag of screws and bolts, which luckily was found for us by the person living at the property.

There were two men for the job as we requested, the older of the two kept complaining about how heavy items were. He was also very unprofessional in asking one of my friends who was helping with the move if she would be going with them in the van followed by a suggestive smile.

I know that this could be seen as a joke, however it is still very unprofessional behaviour; we were paying for a moving service, not for people helping us to be made to feel uncomfortable.

Communication from the staff booking the job left far to be desired too. There was a rather abrupt staff member named Frankie who called to confirm the job, and there were times I had to chase to get confirmation of payment and job confirmation pdf.

Overall, an unpleasant experience which is a shame as the initial customer service when I was looking for quotes and booking the moving with the company had been good.

Service cost: £360

STAY CLEAR OF THESE SHARKS! WORST REMOVAL COMPANY. I am 76 year old cancer patient, had two major surgeries few weeks before,due to my week health condition, I sold my house, needed to vacate my three floor house by 23rd Jan 2019, and simply removal estimator [Marcus]came to check and discuss my removal arrangement, I explained that as I am moving into a smaller flat some of my items will be for long term stora ge and have to be rapped well and placed to the back of storage cabin and ones going to my flat after my surgery to front. My suitcases to be left to very front as I will be travelling to stay to recover with my family in Canada after my surgery family. They insist on payment up front, told me three men are booked for the job and 30 boxes ,rapping material two large luton or two trips and whole removal process will take 5 hours. The arrived at 8.30 not 8 as suggested, only two small men,and small luton van. Nothing was rapper or boxed, things were put in carrier black bin bags and just dumped in storage like pile of rubbish,as they run out of time half my goods were left behind, and they asked for more money to come back and sort the mess they have left behind. I cannot find my suitcases, and their excuse is that only two men were allocated for this job. WHY? Also damaged my car with their truck , and not taking any responsibility for any of their wrong doing. So use good company who will ask for money once job is done, only a cowboy like simply removal will take money upfront as they will just do a bad job only half finish job and ask for more money to finish bad job to make it even more bad.

Service cost: £580

The guys were nice but didn't really pay attention or care much about the items. We had packed everything for them and they only had to carry things from the flat to the van. They were leaving things outside of the flat and also near the van, and although my husband and I took turns to look out for the things both inside and outside of the flat, when we got to the new place and unloaded the van, TWO boxes were missing.

We only noticed the next day (there were too many boxes) and when we called them asking if they had found something the customer services was the worst, didn't really care and sent us lots of forms to fill out which never led to anything.

I don't want to point the fingers at the guys who did the move as I think it was more like they left the boxes and the van unattended and someone must have stollen things..I don't know, but what I am sure of is that when I paid a premium to hire a professional company rather than a man & van I was expecting a professional and hassle free move, which was not at all the case.

The two boxes had some home appliances and paintings - which were gifts so I can't buy again :( - and in total I must have lost around 250 pounds!

Service cost: £400

Unfortunately Simply Removals over promised & under delivered. They arrived two hours late & two men short of what we were promised, and of course, what we had paid for. The team worked hard but they are not skilled removals staff - we ended up with a broken fridge freezer & some items had to be left behind because they could not get them out (we had to use another service on the following day to complete the move - needless to say - they had no problem getting the items out).
Moving is stressful & we had worked hard to mitigate much of the stress. Using Simply Removals was a bad decision.
Please avoid using this service - they will disappoint.

Service cost: £2025

The salesman on the telephone was very helpful and professional. The movers were hopeless. They didn't pack a thing, even though we had asked for this service. They hadn't a clue how to load and unload possessions with care. Broken lamp, mirror, dirty scuffed mattress, chipped bedroom furniture. Everything was just piled in. When we arrived at our new house they phoned to say they couldn't make the drop until 9 PM. In a residential area! We declined and they said they would come in the morning. Next day they didn't have a driver available but finally got to us mid afternoon.
Absolutely do not use this company.

Service cost: £2000

DO NOT TOUCH WITH A BARGE POLE

I had to take this company to court following damage that they caused to my property and belongings.

They never attended court on two separate hearings.

The judge heard the case and found in my favour.

Even though the judge made an order against the company to pay for the damages caused, the company refused to make payment.

It wasn't until I issued winding up proceedings that they finally paid; over a year later.

Consumers should be fully aware of this company.

Service cost: £2000