Simply Removals

Sales team were excellent, do they really know how difficult it is to get your home contents back once it's in their hands. Mistakes on caculations of storage space asked to pay nearly £1000 or we won't get our items back. Paid stated regular amount for 4 months only to be told sorry there has been a mistake. Asked to pay £120 to have the storage manager open up the container where our goods were being stored before the removal guys could pick them up. Pay or we wont open the unit. Have you ever heard anything like this? Items missing, garden slabs missing and the one's received most were damaged. Whole experience a nightmare once we had decided to take our home contents back. I would like to stear anyone moving to stay well clear of this company they don't deserve there customers.  I would like to strongly reccommend the management team need to gone on a course for customer service as they don't have any.  DO NOT USE. WORSE REMOVAL COMPANY WE HAVE EVER COME ACROSS!

Service cost: £450

Worst movers ever. Horrible service. Did not turn up for quote, despite repeated calls and promises. Lying people on the call. Hopeless. PLEASE DO NOT GO WITH THIS COMPANY.
The company had fixed the time of the appointment between 6pm and 9pm. There was no confirmation of the appointment and on the day of the appointment I had to call them several times to make sure someone was coming. Each time I'm promised that the person is on the way and should be at home in 30 minutes. Nobody turned up, after 9pm, there's no one one to pick up the phone. WORST SERVICE EVER!!

Service cost: £2000

We requested a large van for a house move, with the new property being around 90 minutes drive away. We requested packaging materials for the kitchen and for the removal men to pack it up. We also requested that they arrange for packaging and moving expensive paintings. 2 men turned up late and in a van that was too small for the job quoted. they brought no packaging materials for either the kitchen or the paintings. They caused damage to the sofa which was dumped on new wooden floor causing damage to that. They damaged the wardrobe and lost fittings for it. E-mails to Simply Removals were simply ignored. Phone calls saw the company deny any and everything. I would never use them and strongly urge anyone considering them to not do so either.

Service cost: £350

The worst rip-off I've suffered in a long time. The van was twice the size needed and I argued this point with them on two occasions prior to the move, because they were charging extra for it, but they were unwilling to listen. I phoned at 8am on the day, to check that they would be arriving soon and they said that I wasn't even listed for removal with them. After much pleading, they finally arrived at 4pm and the 2 men were very good, with packing, loading and unloading. My main complaint however, is that the cost was almost twice the amount originally quoted.

Service cost: £792

Thank you Simply Removals!
I would like to thank George and George, specifically, for a fantastic job well done!They helped me with my move from North to South London, and were great. They were friendly, polite and super efficient without rushing.
Due to the necessity for me to be in two places at one time, they had to move me entirely out of my old flat with no help from me and they did a great job. 
Moving house can be such a stressful process, but thanks to you all at Simply Removals, it really was a pain free and stress free experience!
Thank you!

Service cost: £260

This is a terrible company. Waited in all day for them after they gave me a slot of 2-5 pm however they didn't arrive till 7pm. DO NOT USE. They were only moving one person's items from one end of london to the other! Shocking service would not recommend. They also wouldn't ring me to tell me they were coming late so I had no idea how long they would be. Then when they arrived they gave me some poor excuse about being stuck in traffic and the truck breaking down.

Service cost: £140

In my opinion, this company is big on sales patter and very short on professionalism, honesty and integrity. I would never recommend them and certainly never use them again. They sent a van half the size of the one I booked with no apology or explanation. Some of my possessions had to be left on the front drive until I could collect them the next day (what was left of them) and other, more treasured possessions were broken on arrival. I have been frustrated and frankly amazed at the cavalier after-sales care which, at best is poor and at worst knowingly dishonest. I have found the whole experience very upsetting. I think it says something about a company when they offer you £25 compensation on condition that I don't write a bad review or say anything derogatory!

Service cost: £900

The van was almost 2 hours late. The packing service involved them throwing things in boxes with breakable items not protected and boxes not identified beyond the room they came from scratched on. A difficult day was made all the more stressful by their haphazard approach and in our new property several missing and damaged items have come to light in the weeks after the move but they are accepting no liability whatsoever as it took us over 1 week to contact them. For example, a sofa has grease stains over its back but was placed against a wall so we didn't see this until we came to rearrange the furniture. Really poor service, avoid these cowboys!

Service cost: £792

I used Simply Removals who boast that they moved the prime minister but most certainly all their other customers will not get the same service. They damaged my washing machine after the move and refused to do anything about it and in fact inferring that it was my fault. They will do anything to sell to you but beware if you want any damages covered then these guys are DEFINATELY A NO GO!

Horrible customer services responses and I gave them a chance to make good.

Service cost: £300

Don't even think of getting them when moving. They turned up 2hrs late, without enough boxes & a small van! We were moving from a 3 bedroom house & yet they sent a small van so they had to do 2 trips.We had to do most of the packing ourselves even though we'd paid for that service & we had to put the rest of our furniture on the driveway while the new homeowners moved in. Thank goodness it was not a rainy day but after paying so much we expected better service. It was simply unacceptable!!

Service cost: £700

We had paid for a full packing and removal service, with storage for 10 ten days. Two men arrived on day before removal to pack up. They said they'd come for midday, they arrived at 2pm. I was informed by one of them that they would start after having lunch. They began work at 2.15pm. I had to leave to pick up my children at 3pm from school. I got back at 3.45pm, they told me they had completed packing. I could see that a lot had been left so asked why they hadn't packed it all, they said the team coming the next day would do the rest. The team arrived the next day at 9am and were extremely annoyed about having to pack, one of the guys showed me the work request on his phone to say that they weren't expected to pack, just load and drive to storage. I had to speak to office to get them to pack. They eventually did this, they then informed us that they had finished. There was a lot of things left on the floor including framed pictures of my children. I asked why they hadn't packed the rest, they claimed it was 'rubbish'. I then got very upset and rand the office again, they rand the removal men and asked them to pack the rest. My husband ended up packing with them to hurry things along as we had a cleaning company waiting. On moving in day the same two arrived to unpack. Our Bosch drill and drill bit set was not in any of the boxes. Also, they had packed potatoes and fruit in the kitchen boxes so had to throw out our kettle and toaster as it had mould growing on it! They had also broken a casserole dish! Honestly not worth the hassle or the money! They won't refund as they claimed I was outside the claim period as it took me 3 weeks to unpack all boxes. I'm disgusted by their response and attitude.

Service cost: £1500

I was extremely dissatisfied with this Company. The men who came were in a rush all the time, and did not listen to my requests. They did not bring the two portable 'wardrobes' I had ordered and paid for, and refused to get them for me. They told me to contact Simply Removals myself to sort it out! I tried, but had no success; I phoned but the wardrobes never arrived. They did not stop for either a tea break, or a stop between addresses to allow me time to finish off at the property I was leaving and get to my new property before they arrived. When I asked why they were in such a rush they said they had another job to go to!! They asked me for a cash payment for the job even though I had previously paid in full. Fortunately my daughter was at my new address to supervise the unloading of my belongings. When I arrived with my son they had already unloaded everything and left. When I phoned Customer Services there was always a recorded message, and although I left my details, no-one ever returned my call. In the end I wrote a lengthy letter to them and eventually had an email reply in which basically the men who moved me denied every point I had made. To add insult to injury, they left a Business Card with my daughter before leaving touting for business for another company!

Service cost: £504

I'm not sure I have the words to describe how appalling this company is. I booked them weeks ago for a move of a one bedroom apartment in Fulham to another one bedroom apartment in Fulham. Twice last week I rang to confirm that the move could go aherad despite the London bike race on today. I was assured both times that the operations department had checked and that the bike race wouldn't be a prooblem and the move could go ahead as planned.  This morning, 3o minutes after the pack was meant to start, I phoned the office to find out where the men were. The man in the offiuce said that he couldn't get through to the men(?) but that they were a few streets away. 30 minutes later, one of the men phoned to say that all the streets were closed and what did I think they should do. I phoned the office again and the man there told me that the men were caught up in the race and couldn't get through and would try and sort something out an get back to me.  One hour later, there had been no call, so I phoned the office for a third time. Their only suggestion was that the men would walk to my apartment (in the pouring rain) with the packing equipment and pack and then come back and move later on. The man couldn't give me a time or a commitment that the move would happen today at all.  I did some research and found out that the roads wouldn't be opened again until 8.30 pm that night - too late to move. I rang to cancel the move as at this point, I had lost all confidence in the company. The man became very agressive and told me that they would charge me the full amount even though they were unable to come and do the job for which they had been booked.  I wish I had read the reviews on line before booking this company. There are many reviews about poor standards and that is certainly my impression of the company. .

Service cost: £300

Stroppy staff lazy, also stole valuable items from my belongings after long battle with police and company they still managed to get away with it. Please double check what terms are in the contract before you sign. They are not be trusted and would not recommend this company to anyone, all staff where Eastern European with bad attitude.

Might be cheap but they are liars and thieves pay the extra with professional company.

DO NOT USE THIS COMPANY.

Service cost: $350

I obtained quotes over the internet and then talked on the phone to Simply Removals to provide more details.  I explained the contents of the house and that there would need to be some furniture dismantled.  I followed this up with an inventory list and again confirmed that items needed dismantling.  the day before the move I rang to again confirm that they would have to dismantle furniture.  they claimed to know nothing about it (and the salesman I had been emailing was not in) despite the fact that they had answered my email with the inventory listing.  So they then demanded extra money from me or they would not dismantle anything.  I didn't have a choice as the move was the next day.  they told me to discuss it with customer services after the move.
When they turned up the movers knew nothing about dismantling the furniture.
They said I had too much stuff for their van - despite me giving a list of contents and discussing what I had.  They did not bring any proper tools with them to dismantle the beds and wardrobe so I had to borrow a drill.  I had asked for a couple of large boxes to be able to load up all the last minute bits and pieces that wouldn't go in boxes.  they brought them but didn't take them out before they loaded my stuff in!
It took the movers a long time to unpack as they kept asking where everything went, despite the boxes and furniture all being labelled.  my friends had to dismantle one of the wardrobes and then unload the boxes as it took too long.   They then told me I would have to pay extra as it took too long!
I emailed customer services to complain about being overcharged.  They said they would get back to me.  I have had no response and today they have now charged me  a further £122  - 6 weeks after the move.
I would not recommend them.  They added so much stress to the day.

Service cost: £658

I would never recommend them to anyone.  They charged us twice, luckily my husband checked his online account and saw that and asked them to refund the money.  Also, their drivers parked their vehicle outside our flat without asking us and were issued a parking ticket and they took that money out from our account without notification. Horrible service, they damaged our  dinning table as well.  We gave £60 as tip to the employees, now we repent why we did that.  Awful service!!

Service cost: £660

I was very pleased with the whole service from simply removals -from booking the service to the move itself .The removal men turned up on time .They were friendly and polite and very quickly and efficiently moved my stuff .I lived on a first floor flat and am used to moans and groans from delivery men but nothing was a problem for these 2 professional men . There were no breakages and nothing was damaged .In all the move went very well and this was mainly due to the efficiency of simply removals.

Service cost: £498

Simply removals were selected on their attentiveness and price to move us from East London to Stowmarket. The service included a day of packing and specific information was given about the access and lorry size restrictions. An assessor visited and saw all their was to move.

The packing team leader did moan on arrival that there was too much for them to manage but after lunch the difficulties seemed not to be relevant any longer. The packing was done and the team were cheerful and helpful. The moving team arrived on time but moaned about the amount of stuff and that there wouldn't be enough manpower or space in the lorry and van. The team did work hard and quickly in the morning, we were feeling mostly successful although they had forgotten the television sets. These were grabbed, wrapped in a floor rug and put in a pile at the back of the truck - very rushed and not carefully.

On arrival at the new property, we were told that the lorry was too big to get to the house and when we didn't agree to let them break down a fence or drive onto the lawn, the atmosphere changed. They had to ferry using the smaller vehicle and the team just switched to aggrieved and the experience became negative. Boxes and belongings were taken into any and every room in the house at top speed and items clearly meant for inside the house were left in a massive pile along with heavy outdoor equipment in the cart lodge. Some items were broken, some items were dirtied. Because no mattress bags were used as promised, a mattress that was dropped or dragged got mud along the bottom of it.

Of the items to be re-assembled, one was left completely and a bed was put together without using all the parts, although all the parts were available (they had disassembled it themselves and taped the parts to the bed they had not put back together). The result was that although it appeared to be fine with the mattress on it, when it was occupied late that night it collapsed, tearing the headboard so that it couldn't be corrected. First night in a lovely new home spent sleeping on a mattress in the living room - not ideal! I would have put it together myself the next day if I could but it is ruined - there's nothing strong to attach the screws to anymore. We appreciate that is was a long day for them - it was for us too and we weren't expecting to have to sleep on the floor or move a significant number of items into the house ourselves the next day.

I have fed this back to Simply Removals customer services both by telephone and by email but they have made no attempt to get in touch. They have had sufficient time to get back to us to discuss, but they have been paid (in advance, that's the agreement) so it appears that's all they are interested in.

I get the impression that Simply Removals use agency teams sub contracted on a 'job and finish' basis. This means they can be cheap on price but there is not a great deal of communication or control over them on the day and once they've left, that's it; no aftercare.

Service cost: £2340

Unprofessional, dishonest and irresponsible. I will never use this company ever again and I would advise anyone who does not want their blood pressure to go up to avoid them. I booked them 4 weeks in advance to arrive between 7-9am. At 830am, they phoned to say the van booked for my removal has broken down without giving me any further information on replacement or ETA. I have phoned them again and again without any success, was told they have to wait for another job to finish before they come to mine. Still waiting, it is 3pm and no news.
They took the full payment in advance which I wad suspicious of. I have never seen such unprofessionalism. I phoned their customer service and they do not reply either. They have not offered to compensate for their failure and do not feel responsible for what happened.

Service cost: £350

Used Simply removals for my move from London to Essex in December last year.
Was recommended by two people I know. However they had not used them for packing, which I did.
Only to find out that all my kids Christmas and birthday toys were missing as well as gifts for my daughter's 5th birthday party. They also stole our personalized wrapping paper. Additional to that was a long list of items including my son's. New boots, perfume gift from my husband, my picnic basket, drill kit, my kids animal hats, drinking cups from Butlins, the list goes on. All the items were brand new!! They even left the receipts and the carrier bags behind!!
The only way they could have stollen the items was that they packed a box and labelled it for the movers!! So they were all in it together. Was a very upsetting time for me.
Called the office to complain, they said, 'are you not sure you left it somewhere else?' Told me I was too late to claim anything as I had gone past the 7 days.

Service cost: £1600