Simply Removals

I used Simply Removals to undergo my move. Robin came out to survey my house, he was very pleasant, went through in detail what I needed and what they could do for me. It was my first move so I didn't know where to start!! The quote I received was very competitive so it was a no brainer to go with them. On the day of the move Chris and his crew worked like machines. They where very nice, always smiling and didn't stop once! They wouldn't let me do a thing. They moved my goods with care and somehow they maneuvered my sofa into a narrow doorway of my new home without damaging a thing. I am really pleased I moved with Simply Removals, I have been told that moving can be the most stressful day you can have. I did not feel stressed once. I can't thank the team enough.

Service cost: £810

Simply Removals is not a company you should use to help you move!!The Salesmen lied by telling us the removal drivers were local and knew where they were picking up and delivering. They were not local - as they turned up 30 mins late (the jouney to our house took 3 hours, the driver complained, because of traffic) They packed everything up with no issues and drove down to our new house. They told us they had to take apart 2 of our items, otherwise they would not be able to get them upsatirs. We said that was fine. When they completed the move, I was impressed because they seemed very helpful and friendly. However, a week or so later, after checking through our account we found that Simply Removals had taken an additional £206 out of our account. After questioning this they told us this was due to the distance from the van to our new house and the fact they had to dismantle a couple of our items. They did not mention that it would end up costing us £206 to do this - otherwise we would have done it ourselves.We have tried to complain and explain our case but Simply Removals are ignoring us saying the drivers told us there would be an extra charge of £206.I would STRONGLY recommend you using one of the other removal companies.

Service cost: £600

Despite sending this company several quotes including the cubic foot of the job from other reputable removal companise such as Pickfords etc this company turned up on the morning at 8am with a van that was too small. After contacting the company they advised that a second van would be with us by 09.30. The second van eventually turned up at 6.30pm. Our buyers were most annoyed at the delay and insisted that our belongings be removed from the property at 4pm. I could go on and on about the total incompetence of this company but I'll keep it short. I made several calls to this company prior to the removal date and mentioned that I had read reviews of customers having a problem whereby the vehicle sent was too small and this was the one thing I wanted to avoid. My house was a 3 bed semi and not a large one at that and to be told on removal day that my contents were the equivilant to a 5 bed house left me gobsmacked. The annoying thing was that one of bedrooms was completely empty and the second bedroom only contained a double bed so I'm not sure how we had as much as a 5 bed house. The guys who did the job were first class, very helpful and polite and I can't fault them but the company sucks big time. I can't say too much because I don't want to drop the removal guys in it but it was clear that this was a common problem and they were very used to dealing with irate customers upset at the way they were treated by the company. The price was cheap but you get what you pay for. Do yourself a favour and avoid these cowboys like the plague. Their bif boast is that they moved David Cameron in to Number 10 but I can guarantee that he was not treated the same way as they treat most of their customers.

Service cost: £1100

I have come on here today to leave a positive review on Simply Removals and I can't believe that I have spotted some negative experiences.

I have used this firm twice in the past nine months and on both occasions I have found them to be nothing other than professional, courteous and highly capable. This, along with the reasonable price is why I chose to use them a second time, and why I would use them again.

Unlike with various companies in the past, I felt very much at ease and that my possessions were in safe hands. They made the process as a whole relatively stress-free.

So, If you are looking for an inexpensive and trustworthy removals firm with the ability to work within a strict time frame, I would strongly recommend Simply Removals.

Service cost: £150

INSURANCE CON !

Yes they are the cheapest - for a reason !
I used their "FREE" insurance and quoted the value of all the items under their clause 9.2 and they confirmed by email that we were covered.
My laptop was damaged in the move and they say that as their staff didn't pack it, then we are not covered.
This part has never been mentioned to me before and now I am £450 out of pocket to buy a new laptop.
their "customer service" is appalling !!

WILL NEVER USE THEM AGAIN !

Service cost: £800

PLEASE NOTE

I don't want to mislead anyone - Packing and unpacking, pet moving was not included although won't stay off the form despite me unchecking the boxes!

Really pleased with this company. The vehicle arrived on time and was pretty quick by the time my house was completely empty and everything was on its way. The guys I spoke with on the phone were friendly along with the chaps who came to move my belongings who were also professional, conscientious and efficient.
All my items were looked after and arrived safely at my new house. I'm already recommending Simply Removals to my friends and colleagues.
Thanks guys. Very pleased!

Service cost: £890

The three guys arrived with one of their big blue vans early (6:40am) as promised and very quickly had everything loaded. We had no problems with loading, they expertly dismantled our very large sofa and were careful when moving the furniture. We had no scuffs, marks, dents on any of the items. They arrived early at our new house (1:00pm) and we had to wait while the money transfer went ahead. We were told that after an hours wait, we would be charged extra. However the money went through on the hour and we had no problems. With hindsight we would have asked them to arrive later to collect and so give more time for the money transfers.But we were told the loading would take 4 hours, so we calculated 4 to load plus 3 hours travelling would bring us to 2pm. However loading only took 2 hours! So it could have cost us more. The three guys were very proffessional and focused on the job, did not stop for a drink. Good value!

Service cost: £830

We had to move with short notice so these guys were booked literally 2 days before the move. I went for this company purely because they were so much cheaper than all the other quotes and although there were some negative reviews I wasn't worried because the feedback regarding the services we wanted were very positive (load and unload, no packing involved). Because a couple of reviews criticised the payment methods I called to double check before I made a bank transfer which I'm glad I did as they said that it would be cash only since we gave such short notice. It would have been handy to have been told this initially. Nonetheless paying in cash was fine by me and ultimately preferable to any other method.

We moved from a first floor 3 bed flat to a 3 bed houes about 20 miles away. The guys were half and hour late but they did call to let us know before the agreed pick up time and given the time (7:00am)it was totally understandable that they would get stuck in traffic as the roads around us get extremely congested in the morning.

The guys did seem knackered when they arrived which worried me a little but they were in good spirits and seemed to pack everything up in good time, including some bits that I'd forgotton to mention on the inventory (2x bikes and garden table and chairs. I'm still impressed by how easily they managed to move all of our stuff. Unloading was just as stress free as loading, the guys asked us where we wanted each piece of furniture and unloaded even quicker than they loaded.

The whole job took about 3 hours which includes the half hour journey to our new place. I was really pleased with these guys and would recommend them to anyone.

Service cost: £372

I had been let down by my previous moving firm so I called Simply Removals on advice from a work work colleague who has use them before. They really got me out of trouble, after booking them on Friday they arrived on Sunday Early and had the delivery completed within three hours!! Amazing. The gentlemen from Lithuania were Polite, courteous and no task was any trouble! If you are looking for a firm to entrust with your worldly possesions then you cannot get much better than this!    .

Service cost: £500

Very mixed experience. The price was excellent - they offered a price match on another quote to both pack and move me. The men who turned up (an hour earlier than agreed) were very polite - but unfortunately  thought they were coming to move me, not pack - so they had to go away and send another team who arrived 90 minutes later. The team  were very hard working but decided to move and pack in one day and by the end they were so tired (it was 11pm) they  left a large number of items still at the property which I subsequently discovered including a whole wardrobe of clothes, kitchen equipment, pictures. There was also a lot of  damage to the flooring upstairs where the laminate is now tented up in the middle of the floor. The men did not draw it to my attention - even though it was very very obvious and the company dealt very badly with my complaint taking a week to reply and then saying investigation takes 10 days.  When pushed they explained that their insurance would almost certainly not pay as it could have been a result of furniture which had held the floor in place now being moved and I should claim on mine.  Although this is absolutely a fair point I felt it was very poorly communicated and I felt very badly dealt with. As a result I cannot recommend this firm at all.

Service cost: £680

I got a cheap quote from this company over the Internet and it was then adjusted as we had more belongings to move. We had two other companies come to our house and measure our belongings which was given to Simply Removals. They charge a £55 waiting fee after one hour when your belongings are on the lorry outside your new house and refuse to take items that have already been agreed via an email when submitting the value of your contents to them. Basically do not trust this company as they knowingly sent a lorry that was far too small for all of your stuff and when you call the office they say they will speak to the manager and get back to you but to this day I am still awaiting for them to return my call!! Anyway the two removal men we had were good and loaded the lorry and took to the new property and off loaded some (fortunately it was a sunny day) and returned to get the rest of our belongings and done our move in two trips!! As luck had it we were paying cash so when they emptied the lorry load into the house and sat on the back of the lorry and said they were finished with all the items they had offloaded earlier still sitting on the drive due to their company sending a van that was too small we had the upper hand to tell them to at least shift the big heavy stuff into the house else they wouldn't be getting a penny!! All in all it was a nightmare and I would never use this removal company again as even when we tried to complain after the event we got nowhere and in all honesty my dad could have driven the size lorry they turned up in so wish I had moved ourselves.

Service cost: £530

The men on the ground are excellent but the company as a whole are terrible - they did not send a van big enough for my house even though they had packed the house the day before. then when the man who was packing the van said it would not all fit in the head office said he would have to make two trips - my stuff was left in the front garden while the new people moved in. The workmen worked thier socks off until 9 at night but I had to pay the company another £200 before they would allow the man to continue loading the van.  Head office did not appologise, and did not complete the job because I was left with furniture not put back together (no bed to sleep in that night) and some items damaged because the packers (different from the loaders) had not packed well. I have complained and 3 months later am still waiting for some kind of resolution. The men who were packing the van said that this often happens and that they have to pick up the pieces of the company's unprofessionalism. Avoid at all costs unless you want a stressfull moving day.

Service cost: £700

The guys who moved us from London to Glasgow were fantastic. They arrived on time, they were polite, friendly, hard working, ridiculously quick, very professional and took away a lot of stress from a very stressful move. Everything arrived in Glasgow in one piece and nothing was damaged. I can't praise them enough! I thought the quote was a bit steep at first however I underestimated the amount of stuff I had. Considering they loaded everything from my house into the lorry and then drove to my office and loaded all the stuff from there and then drove 400 miles and unloaded everything, I now think what I paid was a bargain.

Service cost: £1188

Two men did a huge days work without complaint or question. Spot on time and delivery  --- can't fault the company or its employees  
No damages and sympathetic handling of valuable/ fragile goods as well..and this included garden plants and produce.
Top marks all round for performance. Top marks also for the appearance and professionalism of the crew. Thay made maximum use of van space but with care and attention.
Would gladly recommend this company to anyone considering the daunting task of moving house.
  .

Service cost: £580

I called Simply Removals because I had heard from them through a friend. I needed to move ASAP and I managed to get a date quickly.
On D Day, the removers were exactly on time and incredibly efficient: I gave all the instructions regarding the different types of boxes (fragile, heavy, to go on top..) and the guys moved my belongings accordingly, without my explaining again.
I had previously a few bad experiences with removers but Simply Removals got me reconciled with them!

Service cost: £50

I was moving the contents of my flat into storage less than quarter of a mile away. The movers went to the storage warehouse instead of the flat first and that initial phone call introduced me to the difficulties we would have communicating - both young men spoke very little English making the whole process very difficult.
i could not watch my belongings at each part of the process so I trusted that everything went where I asked however when I tried to collect my television from storage, it was not there.
i called to express my concern and it is safe to say that the man I spoke to, as I had expected placed the responsibility on me; did I watch them, did I check the lorry, did I check the flat? He would not even consider that the television had been taken. I would not have called unless I was completely sure that my television had gone missing in the move. Is this a clever scam happening often or a mistake - simply removals don't seem to mind which.

Service cost: £279

My husband and I were so impressed with Simply Removals.  We used their packing and moving service.  The work ethic and positive attitude of the two movers was unbelievable.  We have moved several times in the past and have found it to be a frustrating experience - with movers taking long breaks often and breakage being the norm.  This time couldn't have been more different --- the two movers worked non-stop, without a lunch break even, were polite, kept a positive attitude throughout and were, quite frankly, super-human in the amount of work they did in the time they had! To top it off, there was not one damaged item as they handled everything appropriately and packaged everything adequately. .

Service cost: £552

Davos and his two colleagues were only late due to the snow fall that occurred early that morning (5th Dec), so they really couldn't be blamed for the road conditions. We were very impressed and amazed at how quickly the guys worked hulking the contents of our 3 bedroom first floor maisonette down the stairs and on to their lorry. The guys only stopped once for a quick drink and had the lorry packed within 2.5 hours and headed off to our new address without any fuss. Davos and his team were fantastic, taking the stress out of moving 237 miles north and were well worth the cost of £1056(inc vat.) I would recommend this company without any hesitation. Thank you Simply Removals.

Service cost: £1056

Very efficient moving team they were very professional and knew exactly what to do to make the move painless. They treated our possessions with great care when loading the truck and loaded it within a short time frame. There were no delays between leaving our old home and reaching the new one approx 2hrs and on reaching our new home everything was placed where we requested. For the service they provided the cost was very reasonable we would recommend them to our friends or anyone in need of a very efficient removals firm top notch service. Tom & Liz Curran.

Service cost: £280

We moved from Hemel Hempstead to Hastings. The guys came twenty minutes before the collection time which was great for us. They were friendly, helpful and extremely hard working. At the other end, even though we'd moved to a top floor flat (36 steps) they worked cheerfully. It was pouring with rain and they took extra care to keep everything dry. I cannot recommend Simply Removals highly enough. The whole moving house experience was made a lot easier by this company and the two guys who did all the work Ten out of ten!

Service cost: £700