Seven Seas Worldwide

I'm not sure if we have been cheated by this company. They quoted us SGD 168.16 for 7 boxes of 0.65 cbm. We've paid SGD 130 as a deposit. The actual number of boxes was 6 boxes of 0.47 cbm but the invoice amount was SGD 341.47. I called to asked them many times but they didn't provide a clear answer. Some of them replied that their system had a problem and they would fix the issue while the others warned us about the storage fees. We sent the boxes when we were still in Singapore. We're now in Sydney but our items are still stuck in Singapore. We're so worried now.

Move size: Partial Move Service cost: 342SGD

HORRIBLE!! The boxes did not delivered as per scheduled date, and can't schedule a time range so you will need to waste your one day waiting for a box (that NEVER arrived). The customer service said that the courier who deliver the box does not have a mobile phone!! WHO IN THIS CENTURY DOESN'T HAVE A MOBILE PHONE!! So they said I wont be contact if the boxes have arrived or not! GREAT! then how da hell can I know that my boxes have arrived?? Do I have to go sit in front of my apartment gate to wait for the boxes from 9 - 5 pm?? RIDICULOUS!!

To update, after that I have been in contact with the Sevensea customer service with several email to set another date to deliver the boxes. So I replied saying that 27th Feb would be ok, but then on 24th Feb, Monday a UPS guy contacted me saying he is at my apartment without any prior notice, and so I told him that i'm not at home and will be back around 14:00 and he said he will come again at 14:00, but did not show up. Then I send an email to inform the Sevensea the situation but no reply, then on the next day 25th Feb, Tuesday I received an email saying the UPS courier has went to deliver but failed due to the receiver was not available. OF COURSE I won't be available because, first I was not inform that the courier will come, secondly no one contacted me! AGAIN MAY BE I NEED TO SLEEP IN FRONT OF THE GATE TO WAIT FOR THE COURIER TO DELIVER THE BOXES!! As the Sevensea cannot manage to communicate with UPS or mange to deliver the boxes, so I decided to contact UPS italy, which is also useless. WHAT'S WRONG WITH THE LOGISTIC SYSTEM IN ITALY AND SEVENSEA. I FEEL LIKE IM LIVING IN A MEDIEVAL TIMES. IN THE END MY PROBLEM WAS NOT SOLVED AND JUST BEING IGNORED BY THE SEVENSEA STAFF. I just want my money refund if they cannot manage to deliver me the boxes.

Move size: Office Move Service cost: $300

From start to finish I have been delighted with the service from Seven Seas Worldwide. Great value for money for my needs.

I was shipping my mountain bike, bought on a 3 month work trip in Australia, back to the UK.

All communications were clear and straight forward, including total costs. I was updated appropriately during the transit and all required documentation was straightforward. The expected transit time was accurate. Final delivery was smooth and perfectly communicated. Their customer service department were responsive and helpful.

They surpassed my expectations.

Move size: Partial Move Service cost: £350

If there was a way to give less than one star I would. I'm beginning to believe this company is nothing but a scam.

I moved from Italy to the USA, and had them scheduled to pick up my full boxes on Monday, July 6th. They did not arrive and went to the wrong address instead, even though I had called the previous night to confirm they had the correct address. We rescheduled for the following day.

(By this point I am now in the US and my boxes have been left with a friend in Italy.) Monday evening I called again to confirm that the rescheduling has gone through, they confirmed it had.

Tuesday: No show. I call to ask why and they said it was my fault because I never scheduled it (despite two different phone calls in to do so.)

They told me it could be rescheduled to Wednesday, I said I was staying on the line until the emailed me confirmation of this since they clearly lied to me the day before. I did receive the email.

Wednesday: No show. I called furious at this point, also because Thursday (July 9th) is the last day anyone will be in the house. After nearly two hours on the phone, they guaranteed me it would be picked up by noon local time, that management was tracking the whole thing, my case was considered high priority, and absolutely it would be done. They sent me an email confirming all of this.

Thursday (today as I write): No show. Again. by 2 P.M. local time I called, they transferred me to management (Wendy) who tells me nothing was even scheduled for today. She confirms that she can see the email they sent me, but that nonetheless nothing was ever scheduled. They can do tomorrow.

This is impossible, because as I made extremely clear yesterday, THERE WILL NOT BE ANYONE AT THE HOUSE TOMORROW. They are telling me nothing can be done, other than ME driving the boxes to UPS, which of course having already moved I cannot do.

No one is even attempting to help resolve this issue. Every day that I learn the people I spoke to the previous day lied, all they say is: "I'm truly sorry about that, I'll get it scheduled for tomorrow." They send me confirmation that they will do it, then apparently do not.

I am at a loss and don't know what to do at this point. In an hour and half there will not be anyone at the house where my possessions are. If you are considering using this company, DO NOT TRUST THEM WITH YOUR POSSESSIONS! THEY DO NOT CARE ABOUT YOU, THEY WILL LIE TO YOU, AND IF THEY MAKE A MISTAKE, THEY WILL MAKE ZERO ATTEMPT TO RECTIFY THE SITUATION.

Move size: Partial Move Service cost: €945

Things seemed to be going fine and I waited to months for my shipment which was expected. But when my packages arrived to customs I was told to pay the delivery fees and then choose a day to "make sure and be home to receive". I chose a Thursday and took the day off of work. I was told I would get a tracking number in an email and it never arrived. I waited around all day and chose to call SevenSeas at 6pm local time to see what the deal was. They said they were sorry but the packages would not come until the next day. This forced me to take another day off work and lose money. I said this should deserve some type of refund on the $180 delivery fee. They blamed UPS by pushing the day. I did not pay UPS, I paid SevenSeas. If they outsource the work, that is their choice. But SevenSeas did not follow through on their promise for tracking number, delivery date, nor a partial or ANY refund. They never called me to notify me and they were the ones who made a big deal about needing to be home. They asked me to send emails to their complaint manager and she quickly said sorry but nothing she can do. I would not count on their word or delivery time and if you can choose someone else, I would suggest you do so.

Move size: Studio flat Service cost: $600

We moved from Oxford, UK to Hartford, Connecticut in July. The beginning was fine. We had no furniture so we settled for boxes only, premium insurance just in case due to irreplaceable/sentimental items (I didn't know there was fine print as someone else complained of and had things been damaged, likely they wouldn't have paid out because we'd have to prove they did it, so clearly we paid for nothing). The supplies they gave were helpful, we had 11 boxes and 1 oversized framed piece of art, so 12 in total. The pick up was smooth. Expected total w/ customs/destination costs would be less than $2000. And the delivery came about a month earlier than expected. EVERYTHING GOOD STOPS THERE - THE ISSUE IS DELIVERY. They DO NOT communicate w/ their courier, UPS, in the states. They bombarded me w/ emails that our stuff had arrived and I needed to pay and schedule delivery. I did that w/in 24 hrs and they said they could deliver the next day, Friday, the 21st of Aug. My husband took the day off and then nothing happened. No call, no UPS, no proactive update. Not once did they reach out to us w/out us raising hell w/ them first. We called them twice that night. We were told UPS had told them Fri am that they weren't picking up the delivery. Why did no one call us to tell us that?? We were told there was nothing they could do til Monday as mgmt was done for the day in London. The UK is only 5 hrs ahead of the east coast. By the time I was at work at 8am Monday, Aug 24th, they hadn't reached out in any way. 5 hours ahead and they'd nothing to contact us. They had no status when I called that morning, they said they'd follow up but had nothing that afternoon when I called again or that evening when I called a 3rd time because NO ONE WOULD EMAIL OR CALL ME BACK. We asked for compensation due to our wasted time. 'You need to email the complaints manager' , Jane Elwell, which I did, but who I'm not sure is a real person or if she is, does not care to actually provide anything but a lame apology and deny you compensation after quoting the fine print of not guaranteeing a delivery date. She didn't write us til Tuesday morning that really said nothing and by then, UPS' site said they would deliver that day. Seven Seas told me multiple times it WASN'T coming on Tuesday, they confirmed it even when I questioned why it said it would be on the UPS site. I was told this by a supervisor in Malaysia. Despite their info to the contrary, my husband stayed home all day just in case. The delivery came but not til after 5pm. Marked as 4:25 but to our package room and missing 1 box. No call, didn't buzz our apt - just filled the mail room where other tenants get their mail. They then missed our 1 piece of art and left it on the truck. I had another order for a trash can w/ a completely different company that came the same day and the driver confused it as my 12th Seven Seas box. Of course that didn't stop Seven Seas from sending a completion email when we called to tell them we only had 11 boxes. They did nothing to help us w/ that either. UPS delivered it the next day - again no updates or status at all and not til 6pm. THEY DO NOT CARE ABOUT YOUR ITEMS. They had told us they'd opened an investigation w/ UPS - but gave no follow up on that. They have since still not replied but the one time to any emails, no further apologies or checking in if we even got the last box. Ghosted entirely. Their response to this review will be how sorry they are, they'll blame the carrier (sorry, don't buy it - we paid Seven Seas, not UPS) and Covid, but it won't explain their lack of accountability or proactive response when something like this happens. This is simply a baffling way to run a company like this and I can't wait to tell everyone we know never to use them.

Move size: 1 Bedroom Flat Service cost: $1800

Seven seas worldwide shipping….where do I even start? This negative review and manic ranting could be never-ending but I think its probably best to be short and snappy so nobody else makes the same mistake as me. Don’t do it. Don’t use this company. Not reliable. Not stress free. Yes hidden costs.

For context, let’s begin with my first shipment (by boat) from Shanghai to Glasgow (UK). This venture took 121 days for two suitcases. It took 12 days to move between Kent and Glasgow. But this wasn’t really a problem for me, it was my autumn/winter clothing (this happened in August/September) so I was patient, it would eventually arrive, I’ll give Seven Seas a call and just check up on it to be sure. The call centre staff are most probably the most unhelpful people I’ve ever encountered in the service industry. They had no additional information that I couldn’t see for myself on the website tracker, whether this is a management flaw (I suspect it most likely is) or the people just didn’t care (this could also be partly true) nobody was able to tell me anything further than “yes it does appear to be taking longer than usual” …why?..”call back again in a couple of days and we’ll see what the situation is” they were desperate to get me off the line, one can only imagine they are inundated with frustrated customers like myself. Calling back in a couple of days simply resulted in a different person telling me to call back in a couple of days and this cycle repeated itself for a good few weeks… Hey ho it eventually made it to the UK to my parents house and I used DHL to swiftly transport it onwards to Poland which they managed in 4 days. Well done DHL!

Now, my second shipment, this is the big one that nearly drove me to a nervous breakdown. My every-day and work clothes that went on an AIR shipment (this means they flew in an airplane although I now reckon they packed it on the back of a tortoise) took 74 days to transport from China to Poland. 74 days. 74.

Soon the cycle of calls began “oh dear longer than usual… don’t know why… give it a couple of days… call back”. This went on for weeks, 6 at least. Then, I get an email from Polish customs “why is this name on your shipment?”. By this point, my luggage had been at customs for a few weeks and seven seas had told me there was no problem and I just had to wait it out, it was out of their hands and all the fault of customs going slowly. I then received a call…and it hit the fan…the name on my shipment was not my name. So I tell customs that I don’t know that name or why it’s on my luggage and proceed to call Seven Seas where I immediately lose my patience (to put it politely). This was the reason for the delay, why had this not been picked up on, why had this happened in the first place. Why oh why. Well this outburst finally got the ball rolling. Something clicked with Seven Seas that I was not a happy customer. They finally pulled their finger out and lo and behold they were actually able to do something about the delay (why had this not been possible earlier when I was being polite and courteous? Who knows!)

Fast forward another 3 weeks, a further customs payment, yes there were 2 payments needed for some reason to TNT and FedEx (they were now involved and I don’t quite know why, no one seems to talk to each other and they certainly did not talk to me).

I am seriously out of pocket from the cost to begin with, additional customs costs, additional cost for masks being removed (apparently China won’t allow that in a midst of a pandemic) and then having to buy new clothes to keep me going until my luggage arrived.

I have no idea how they have a high rating on TrustPilot (more like UNtrust pilot, am I right?! I guess ‘bots’ are all the rage these days and get the ratings higher). I am so glad that this nightmare has ended, I have my stuff back and I will never use Seven Seas again and I urge everyone else to look elsewhere for their shipping needs.

Move size: 2 Bedroom Home Service cost: £1000

Terrible service, hidden fees, unclear process

I will never use this company or recommend them to anyone in the future.

I shipped 2 bags from Hong Kong to Canada and it couldn't be more of a burden.

They don't clearly explain you need to sign for your bags at customs, and the location of customs isn't even close to city where I live. They give you 1 week to do it or else you need to pay Customs money every day as storage fee.

They tell you to talk to their Customer Service Manager Jane Elwell, who I don't even think is real as they outsource their Customer services to Malaysia. They send autogenerated generic emails that provide no help during the process. In fact it just adds more confusion.

I hope you come upon all these horrible reviews before you want to use their service rather than see this and be a casualty of Seven Seas Worldwides horrible service.

Move size: Studio flat Service cost: $700

THEY DON"T EVEN WORTH ANY STAR! RUN from this company

My cargo was hired on 23 July, 2019 to ship a small cube with boxes from Singapore to New York. The total bill was SGD$1259 and I paid $300 upfront. They collected my boxes then refused to ship due to my previous visa's remaining days was shorter than their request. They soon forced to put my boxes to their storage and started topping fee without my agreement. The bill ran up insanely to SGD3254.53. In between I explained my visa situation with pending proof from USCIS and attorney. I told them should just ship so the result should come out when it arrives to within their request dates, but the application dragged 10 months til last June, which was unexpected and out of my hands. After 1 year and 8 months now, they're still holding the boxes even my new visa has already passed and issued. I have over months of emails back and forth with them to explain my visa or financial situation and asked them to honoured the contract, but they refuse to ship still. They even threaten to dispose and sell my belongs with record of emails from their manger. I have all emails of conversations that are considered black and white for courts and am totally fine to expose online.

I will post this story in different languages on platforms plus ask help of companies wherever they base to make this known to people online so they can take my lesson and stay far from you.

Move size: Partial Move Service cost: 1259SGD

This company is awful. They overcharged me and are still yet to refund me after nearly 3 weeks. The lost 1 of my 4 boxes that was supposed to be delivered with the rest of them. The customer service is horrendous and unhelpful. I shipped my stuff from Germany to Australia and honestly, it has been the most stressful process with this company. If you are moving overseas or sending stuff home, avoid this company at all costs.

I wish I had read the reviews first. I'm devastated my items are missing as they hold sentimental value to me.

Move size: Partial Move Service cost: €800

AVOID AT ALL COST. Incompetent and arrogant. Got a written quote and bought an electronic organ in the US based on the fact that they will import it for me at a certain cost. Days later Celeste, Tian and Dinesh changed their tune. 'We cant import it. We didn't realise that an electronic organ useses electricity! Sorry, we made a mistake' . A R30,000 mistake. Forget trying to get in touch with management in the UK. The moment there is trouble nobody is available. There is a reason why they get such a low rating!

Move size: Partial Move Service cost: $2500

Be very wary of this company!

The tape was cut at the bottom of our boxes & items stolen. When you receive your boxes they look untampered. When all the photo's were sent to Head Office they refused to accept any responsibility, even though we had paid for the extra insurance. When you report this issue to police there is nothing much they can do about it as it is regarded as an overeas crime - Seven Seas realise this so really don't care. Be very wary of trusting this company with your belongings - zero care or ethics!

Move size: 2 Bedroom Home Service cost: £2000

Background: Shipped 8 standard boxes including a non-standard bicycle box from France to the US

We were in France for 6-7 years and have accumulated a lot of personal items over these years, including personal artworks done by my daughters. Even before the shipment left France, I was notified that one of the boxes labelled kitchen items is missing (this is just a few days after the boxes were picked)!!!

While we comforted ourselves with the thought that the items are replaceable. After few months, when we received the packages here in the US, it turned out that there is miscommunication from the sevenseas side. As the box that is missing contained personal items/artworks/memorable/souvenirs to which one could not tag a value.

Note: During the application process - specifically for insurance purposes, it is advised by the sevenseas not to value the boxes for a large amount.

After raising this issue with sevenseas, we got a reply that they will check in the origin-warehouse (manager). To our surprise, we got a reply within FEW HOURS that they could not locate the box. This left us wondering how would it be physically possible to investigate in such a short span. Still, we are struggling to come to terms with this loss - as deep down we believe that the box is sitting somewhere in the warehouse..

Very unprofessional, I think I am paying for taking the risk and trusting in sevenseas despite the negative reviews.

Being part of the international office of a reputable University, from where I was recommended to sevenseas in the first place. This bitter experience is now pushing me to advise future students and faculty to stay from this shipping service.

Job reference: 000/378/034

Move size: Partial Move Service cost: $2000

At first, I was very happy, quick response, scheduling of delivery of empty boxes and pickup was quick. Both was done by UPS, and I could only select a date, with ETA 9am - 6pm, so there were two days I could not go to work.

But then problems started, response to emails only after 48 hours, with no information.

Promised transit time was 14-17 days, still waiting. No answer to emails.

Call from their side, from Kuala Lumpur, long after that. Useless, but almost rude guy, hidden in all the BS "yes Ma'am, thanks Ma'am", basically hung up on me before I could ask about delivery.

Finally an answer to emails, call to customer service, delivery could be arranged. In total the transit time was factor two longer than promised.

Again no arrival time, just a date.

5 Boxes out of 7 were OK. Last one was severely damaged, multiple holes, parts from inside sticking out, shifted during transport, maybe pushed back. This box, the only one of this shipment, was labeled "fragile" and somebody took this as an invitation to use it as a punching bag? Contents, that were carefully wrapped and cushioned when I gave away the package, were so much damaged. Thick metal bent, so no minor scratches or superficial damage.

One further box was also damaged, and several items inside broken, but nothing major.

READ THE FINE PRINT, insurance covers nothing, just loss.

READ THE REVIEWS and see how they like to trash your stuff.

It might be cheap, but the service is outsourced, slow, and non-responsive in inquiries. Not worth the risk. Company does not respect its own values.

Still fighting over the repair of my stuff, and I will not stop.

Move size: Partial Move Service cost: $99999

I have a terrible experience when I asked for quotation and after "service"

I was asking to get the delivery service from HKG to YVR. The staff told me that it's about CAD$ 140 for one 30KG parcel and I told them I only need 2 maxi boxes to send out but finally gave me another wrong quotation (10 boxes) via email. While I am waiting, I have left my belongings to Hong Kong as I think it's a good deal to send via Seven Seas and my friend sent their goods to UK with a great deal too. After that, I have asked many times to get the updated, but no one reply. Therefore, I call all the way from YVR to HKG to get the updated quotation but the prices is horribly high and more expensive than UPS, DHL & FedEx while Seven Seas have to wait for 3-4months to get the boxes.

I have feedback all these to their call center in Malaysia but the call center staff, Edmond Lee who just hang up my call with very rude matter. Also, His supervisor doesn't wanna handle this complaint and even don't disclose its name. It wasted over 1 hour for this call and was insisted to write an email for this complaint. This Edmond Lee keeps hanging up my call without professional advice and showed such dreadful manner towards to their customers. After few calls, I insisted to make an official complaint and was given a name and details to I email to their CS manager, Jane Elwall from UK but NEVER replied from this woman!!!

Also, Edmond Lee mentioned that I can just simply not accept this quotation and accept other companies. This is also another hilarious action and speech made from this guy. Based on his short vision and irresponsible wordings , he totally doesn't know the impact to their customers. If the staff never mentioned a great deal. I have already sent it out via another companies 2 months ago. You can see Seven Seas has such irresponsible and barbaric service and staff to their customers. He advised to complain and write on forum and service review all over world too. His words keep challenge their customers with such bad manner.

I can say this company keep changing their prices due to market demand even it just happened within 12 hours. Be Cautious!!!

This is TOTALLY unacceptable and unreasonable attitude. Those customer service skill and manner are totally not able to support Hong Kong Market and even normal serving market. They totally ignored your concern.

This case has been dragged over one month and haven't solved the problem yet. This is unbelievable and such painful service that I have encountered so far for delivery company.

Luckily, I do not accept their service.

I STRONGLY NOT RECOMMEND SEVEN SEAS WORLDWIDE. BE CAUTIOUS! IT JUST RUINS YOUR ROUNTINE OF DELIVERY.

Move size: Partial Move Service cost: £10000

Their customer service and process for locating lost items are the worst i have dealt with. I have used SSW a few times with no issues until they lost my shipment. I have been communicating with them almost daily since they lost my shipment 5 months ago through their subcontracting arrangement and honestly the worst service i have worked with so far 

Firstly, they did not even realise one of the boxes was missing until I had to inform them by tracking the numbers. After that, it looks like they have not made any real effort in locating my shipment, with the same emails sent each time I contacted them, without any real information of the search. To make things worse, they have also refused to provide any information about the search information of my OWN BOX so that I can work on locating the box with the subcontractors!!!! I cannot understand this at all as it just shows that they have shown no interest and have put in zero effort to find the box. 

Their arrangement has made it impossible for me to be involved in the search and I would have been better off locating it on my own.  I was forced to put my trust in them to search the box and left feeling like it has costed me the box as it looks they have not done anything so far to locate this box in the last 5 months 

Move size: 1 Bedroom Flat Service cost: €1500

Save yourself money and frustration - do not use Seven Seas as your international moving company if you're in the United States.

If you're in the U.S. - be advised that they don't have an office or staff here; rather, you'll be dealing with offshore customer service representatives (CSR) from Malaysia, etc.

A few examples of my poor experience:

Their shipping document provides a list of "Restricted Contents" however, their website has a set of "Prohibited Items" that are in conflict with what is listed in the shipping document - I now have to have a box returned at a fee to me because of their refusal to recognize their discrepancy.

Each time I called in to request/confirm information, I would be given differing (conflicting) information based on who answered the phone (all of the CSRs apparently are named "Joe").

I've been sent multiple emails prompting me to go to the "Documents" tab on their website to upload documents but could never find it on your website.

One CSR told me "...it's because you need Google Chrome in order to see it"...I downloaded it and still did not see it.

Do yourself favor...don't trust ANY of the positive reviews for Seven Seas - chose another shipping company that is based in the U.S. that may be a bit more expensive...hard lesson learned.

Move size: Partial Move Service cost: $2900

Do not use Seven Seas.

Despite their “no hidden fees” guarantee there are actually hidden fees everywhere!

Once they had my goods they added 39% to the volume measurements and charged me extra and then also applied an overweight fee despite assuring me that weight didn’t affect the quote.

When I finally received the goods I remeasured them and confirmed my original measurements were perfectly correct but Seven Seas refused to refund.

This feels like a con to me!

Move size: Partial Move Service cost: $600

We booked a MoveCube on 24 March and paid a deposit of R4600. As part of the booking, you have to select the inspection date and the Cube delivery date. Due to import complications at the destination site, we contacted Seven Seas Worldwide today, 28 March to cancel the service. They have not done a single thing, however, according to their Ts&Cs we are not eligible for a refund as we've already made a booking for a site inspection. What absolute nonsense is this - a site inspection is literally someone that will drive to my house to ensure there is parking for the truck. But because this is scheduled in their system, I cannot get a refund!!!!! Worst customer service ever!

Move size: 2 Bedroom Home Service cost: 4600ZAR

I was really nervous about our move as we've had bad experiences with shippers before. But this worked really smoothly. We used a MoveCube which we packed ourselves. There was a small hiccup with the size of the van that came to pick up our things (it was enormous and struggled to fit down the street) but everything else worked perfectly. Communication was good, timing was accurate and pricing was very reasonable. I'd highly recommend the Move Cube to anyone - just ensure that the company scopes out where you live to check the correct size of truck is set for pick up.

Move size: 3 Bedroom Home Service cost: £3600