Seven Seas Worldwide

Everything was very smooth and easy UNTIL the goods arrived in Vancouver. No brokerage service by Seven Seas and no option to use another broker so, with very little notice, I had to drop everything, travel for 2 days + pay over $1000 hotel and airfares just to get the release documents stamped in person (took 15 minutes). Poor communication and tracking made final delivery difficult. It did not arrive on the day I was told it would and then nobody knew where it was or when it would be delivered. I got 15 minutes notice from the truck driver and had to make last minute urgent arrangements in middle of work day to meet him. Everything arrived safely so that's the main thing but customer service and info was very poor in the end. They don't really seem to care how much it messes you around or make any real effort to resolve the problems they create. I was initially impressed but not so much in the end.

Move size: Partial Move Service cost: $2000

I used Seven Seas in Kuala Lumpur to relocate my belongings to Melbourne a couple of years ago. The process was very smooth and phone customer service was good too. Special shout out to the staff/driver who came to pick up my boxes was extremely helpful to move the boxes from my apartment unit into his van. I also packed up some fragile items with foam in 2 of my boxes and I am pleased with their service as the items in my boxes were delivered without damaged. They offered affordable price to move my belongings and small furnitures from Kuala Lumpur to Melbourne.

Move size: Studio flat Service cost: 1453MYR

Seven Seas delivers on what is established regarding transit times and international shipping terms. However, my quote included door-to-door service with home collection in Australia, but no driver arrived and I had to personally drop off the suitcases at their depot. Despite saving them the fuel and labor for the origin pickup, no discount or refund was provided for the unfulfilled service. They meet their commitments overall, but this issue in origin was very disappointing.

Move size: Partial Move Service cost: €680

⭐ Move Cube Review – Australia to New Zealand (2024)

It has been a while since I used Move Cube, but in 2024 I booked a medium-sized cube to move my belongings from Australia to New Zealand. From the initial phone call, the team were helpful, considerate, and took the time to understand exactly what I needed.

The schedule was tight: Move Tube were flexible and kept communication open throughout the process. The documentation was hiderrous. Made easier by all the staff I communicated with. Sending my belongings from Australia to New Zealand was easy and efficient. Every staff member I spoke with was accommodating and professional.

Shane arrived right on time, and the cube was packed within the timeframe specified. I was able to track my cube online, and to my surprise it was delivered just three and a half weeks after I arrived in New Zealand.

I cannot fault the service I received in Australia. The team followed all procedures diligently, and their organisation made my move to New Zealand smooth and stress-free.

A big thank you to everyone involved in my move.

Move size: 2 Bedroom Home Service cost: $1500

This is the 3rd time I have used Seven Seas to ship articles to each of my sons in Australia.

I have found Seven Seas very professional in the way they have handled each shipment with excellent support from start to finish.

Documentation process was easily followed and fully supported.

Pick up to delivery (door to door) was very smooth and updates on the shipments and required payments were regular.

Would definitely recommend using Seven Seas for stress free shipping of goods overseas.

Move size: Partial Move Service cost: £500

From the start of the process in the UK to delivery of my belongings in Canada, my experience with Seven Seas was amazing. Their process is easy to understand, their communications are excellent and I would use them again without any concerns. Moving abroad can be challenging and extremely stressful, however their website, recommendations and instructions made the whole experience as easy as it could ever be. I used their MoveCube service and purchased their boxes which are sized to fit the cube perfectly. They even supply a plastic sheet to use as an outline template so you can see how much floor room you have for the boxes in the cube.The lorry that picked up my belongings was on time and the driver was very helpful.The whole experience was easy and I highly recommend them.

Move size: 4+ Bedroom Home Service cost: £2500

Seven Seas were very professional throughout the process, giving helpful feedback on customs declarations and what goods were allowed. Very efficient delivery of box for filling and subsequent pickup- both on schedule. The local representative from Port of Tyne was excellent and the customer help chat/ email very efficient. I also liked the tick box progress sheet. Helpful packing tips- box arrived in Australia without damage to any contents. Time for transit was well within guidelines. I would highly recommend this company who I have used twice.

Move size: Partial Move Service cost: £400

The packing and moving process itself is really easy and Seven Seas make the move cube a really smooth process. The drivers, particularly the delivery driver on our destination were great, friendly and even helped to unload it with us. The paperwork however, is really strenuous, not a particularly self explanatory process and takes a long time. Unfortunately, I lost some bottles of spirits that were special to us, because Seven Seas said they weren't allowed to ship this, despite them being able to be brought in to the country - it was my mistake, but the costs for them to remove them, and if we'd wanted to, send them back to a local address were astronomical and hard to justify. Would have been beneficial if the customs form had flagged my inclusion of alcohol automatically as an issue, rather than waiting till everything had already been collected and someone manually checking the forms.

Move size: Partial Move Service cost: £5000

We used Seven Seas Worldwide’s MoveCube service to move our belongings from Hong Kong to France, and we were impressed. The self service quotation process was straightforward, and there was no aggressive follow-up from sales staff after the estimate, which was refreshing.

I highly recommend this service for people comfortable managing the packing themselves. Collection in Hong Kong was only available on certain days of the week, which did not fit our schedule, so we arranged for a mover to deliver the items to Seven Seas’ warehouse for loading.

We were particular about how everything was packed into the MoveCube. Using 3D software, we created a layout to maximise every inch of space, including the area up to the top. The warehouse staff were friendly, collaborative and followed our instructions perfectly. This made a stressful part of the move much easier.

The Cube arrived in Europe within the estimated timeframe. We stored it for several months while deciding on our final destination. The storage fee is slightly expensive, but dispatching the Cube to our final address was smooth. Overall, Seven Seas is an excellent value solution for a hands-on international move.

Move size: 2 Bedroom Home Service cost: £2200

My wife and I recently moved from London to Los Angeles and used Seven Seas Worldwide.
We used this company to ship our most valuable items as we wanted them in our new home within 2 weeks.
Our 10 boxes full of wedding gifts, honeymoon purchases from aournd the world,items given to my wife from her mother and grandfather who have both past away from Cancer..
The boxes arrived, CRUSHED, TORN, SQUASHED,ITEMS SHATTERED TO PIECES!! Not just 1 box but over 7 out of 10 of them, all clearly marked FRAGILE wrapped in bubble wrap, extra padding and put into solid double ply cardboard.
My wife was in tears for days.. memories destroyed forever, items that were irreplaceable were completely destroyed!
We contacted Seven Seas Worldwide and I was Given Jane Elwell's e mail address as she was the manager of customer services.
She asked for pictures and evidence.
A couple of weeks ago my wife's grandmother got diagnosed with cancer.. we understandably had a little delay of a couple of weeks providing pictures to Jane as we were dealing with this tragic news.
After putting all the pictures together ( and there are MANY) my wife sent them off.
The response and I quote:

" You have stated below the additional images of the boxes, as they appeared on arrival, would be provided but I regret not to have received these and a period has now passed since the delivery was performed that it it will subsequently be unlikely for liability upon the courier to be accepted"

Jane Elwell NEVER mentioned that there was a time limit in ANY of her e mails. Of course Jane doesn't have a direct contact to discuss the matter.. instead I keep getting redirected to Malaysia. How convenient!

Seven Seas Worldwide thank you for destroying our most valuable personal belongings and memories.
Thank you for dealing with things the way you have, a true disgrace to how a company and customer services should operate.

To all those that have taken the time read thank you, and please find attached all pictures on Seven Seas Worldwide's Facebook page.

I truly hope that such a terrible and deeply wounding experience never has to happen to anyone else!

Marlow Warrington.

Service cost: $1000

STAY AWAY. My items were handled extremely roughly and sustained multiple forceful impacts. Everything was packed and wrapped with care, using their boxes, and every box was nearly split open when it arrived. Multiple electronics items inside were damaged heavily, as the boxes looked like they were THROWN from the container ship onto the docks.

https://puu.sh/EQrNZ/1ef1fd311b.jpg

Every item was wrapped and placed inside the box. What kind of force did the box take to sustain enough damage to a metal appliance inside that the metal was crushed and plastics utterly shattered?

You have just lost a repeat customer and I would warn people to stay away.

Move size: 2 Bedroom Home Service cost: $1000

TERRIBLE. They deliver with UPS! Hidden fees hiding around every corner. Save money and just use UPS. Or a reputable mover. I never leave bad reviews but this was a terrible experience, terrible service, and ruse sarcastic customer service.

The salespeople will promise the world. I have an injured shoulder and asked to be guaranteed door to door delivery.

After some time when wondering about my belongings I called. The very rude lady said she couldn't tell me when my items would arrive. She said UPS will deliver them in a month or so. This was the first time I heard UPS was delivering.

Meanwhile, I am getting fee on top of fee. They confiscated my masks. The list of prohibited items did not say masks were prohibited. This detail is buried on their website. Meanwhile, I FedExed masks to relatives multiple times. So whose rule is this? They wouldn't say. But they did charge my a large 1050HKD fee. This on top of numerous other hidden fees.

Moving on when my goods did arrive they were carelessly thrown downstairs and most definitely not door to door.

Look how many times on their site they say door to door. They also claim all over the site they use their own network all the way. they also make this claim when you re on hold. Which you will be many times I assure you waiting to find out where your goods are.

So they DO NOT use their own network. They use UPS. SO what is the point? Why pay this premium for them to use UPS?

The kicker is their sarcastic customer service rep who after numerous emails will finally get back to you and sarcastically claim that they deeply regret how wrong I was and should have dug through their pages of terms and exceptions. These terms basically negate all of their sales claims. Thank you Jane Elwell of customer service for your late sarcastic reply after numerous emails.

Use a better service or just use UPS. You will have tracking and save thousands of USD.

Avoid this scam service.

Move size: Studio flat Service cost: $3270

For the quick, WORST COMPANY I have ever dealt with. Now the long version: First, I had paid in my deposit in 2017 for half the US version of it, which was half before pickup on the box shipment. Long and short is 2.5 years later when I was ready to actually ship, the amount had more than doubled. I was in CONSTANT email contact during that period of time, so they had ample time to tell me during that the price was doubling due to their Chicago warehouse closing. Ok, I will leave that one alone, there really is not much I can dispute there after finding this out but I should've known there was worse to come. Next, I arrange to have a family member to take a DAY off work since :

Your Collect Full has been scheduled for 09:00 to 18:00 on 20-Jan-2020.This is a guided time and subject to traffic conditions.

Seven Seas Worldwide Inc

Well, this day comes..and starts to go so I frantically begin calling to find out what the problem is. Seven Seas is unable to find out why it hasn't been picked up and claim they cannot get any information since their contact in their other office isn't there due to what time it is. This is sad enough, BUT I phoned UPS myself since I understand how to get information, and was able to speak directly with Seven Seas account manager at UPS who told me that there had been NO pickups scheduled for Illinois that day, and there were 3 total. So clearly Seven Seas did NOT call in the pickup. Then I told them it would have to be on Saturday which I was told by seven seas they were unable to do weekend pickups. I again told them that I worked for UPS (which I did in the past) and that they most certainly do have Saturday pickups. Then I was told I WOULD HAVE TO PAY FOR THE PICKUP PRICE DIFFERENCE. I refused this and finally that was dropped and they paid for it. Then for their mistake (they called it, I call it neglect) they gave me $40 off. Fine, at this point I can't say anything until I get my boxes anyway.

Well, now I have received my boxes, finally. One of the 3 boxes was utterly destroyed with pictures of the damage sent in to show that they were mishandled and damage to my goods was shown. Even though I also had basic insurance (paid for the amount of $230) on the shipment, I received from JANE in customer service the following (brief snippet).

"However in regard to the insurance claim that you wish to make Justin, I have discussed the issue with our insurance desk whom have obtained your shipment information and they have advised me that Basic Insurance was selected to cover your shipment and regrettably the Basic Insurance policy does not offer any coverage for damage or breakage. Basic Insurance is a Total Loss policy and extends cover to the loss of the entire box during its transit and therefore its subsequent non-delivery to you."

So after trying to screw me over on every step of the process, the last and final piece to this is they refuse to even pay for the mere $230 worth of items that were damaged, which of course was worth quite a bit more than that. I am reasonable and would be happy with that slight amount, but this company could not even do that. If you ever think of shipping anything internationally, please for your own sanity, do NOT use this company.

(any and all email correspondence is available if you would like further proof)

Justin (j_whippo@sbcglobal.net).

Move size: Studio flat Service cost: $640

TLDR: If you're sending clothes and tough durable items you'll probably be okay but you're taking a massive risk if you send anything valuable with this firm and the insurance is a waste of money and shouldn't even be offered given the sneaky small print clauses. Long version: I'll start by saying that I've used Seven Seas multiple times and had reasonably good experiences. I usually send tea chests with clothing, books and miscellaneous small items of furniture etc and after a few months my stuff turns up uneventfully. My recent shipment is the first time I ever sent fragile high value items (desktop computer and monitor) and as such took extra care to package them and took out premium insurance. Standard insurance only covers total loss where as premium covers for damage. When I received my unpacked monitor it looked ok but when I turned it on the screen was cracked and totally unusable. The damage is most likely the result of crushing or bending. I put in a claim which was rejected based on this small print: “Evidence of damage to outer packaging must be provided if applicable” and there is an exclusion for damage “To individual items packed by the owner unless there is damage to the outer packaging”. Now I got caught out, this is probably legal but very unethical and sneaky. If a company is going to offer to transport fragile items and offer expensive premium insurance this get-out clause should be front a centre. They effectively don't actually offer insurance for damage unless the whole box gets completely mangled, it's deliberately misleading and I'm going to the insurance regulator and ombudsman regarding how they offer and word these policies.

I'll also note that my computer show signs of damage to the case from crushing or bashing confirming the consignment was stressed but luckily it still works as the cardboard box looked ok so any claim here would have been rejected too.

Fully expecting the reply from seven seas saying they are bound by the insurers decision etc etc. The issue here is ethics and how they offer and word insurance products. I would of been happier if they contacted me and said you know what, we don't want to offer you insurance for these high value goods it's your risk.

Move size: Studio flat Service cost: $1200

“Instead of ‘have a nice day,’ I think I’ll start saying, ‘have the day you deserve.’ You know, let karma sort things out.”

And 7 Seas was rebounding EXCELLENT KARMA as usual!

Many thanks to Matt for the Ashford Self Collection pick - up slot on the 7th between 1pm-3pm.

Once again, great service and will continue to be a loyal customer, have been one since they day 7 Seas started in Cape Town 25 years ago !

PS.

BEFORE CLIENTS SHIPPING TO AND FROM ASIA COMPLAIN THEY SHOULD MAKE SURE THEY CLEARLY UNDERSTAND THE RULES AND REGULATIONS IMPOSED BY THEIR COUNTRY - NOT CONTROLLED BY 7 SEAS !

Move size: Partial Move Service cost: £381