Seven Seas Worldwide

The big thing you worry about when sending all your possessions off with some man in a van is whether you'll ever see them again, and whether they'll be damaged on the way.

With Seven Seas you don't have to worry about this! They'll most likely never even show up to collect from you in the first place (but they'll make sure to charge you regardless).

From shocking customer service, rude and unpleasant staff, misleading websites and hidden charges, Seven Seas has everything you could want in a moving company.

Seven Seas is never wrong! It is always the customers fault when things don't work out. And they'll add extra charges for everything they have to fix for their stupid customers.

Of course, Seven Seas staff are very busy (writing excellent reviews for themselves) and can't be expected to answer questions or explain how anything works. They'll promise you everything when you call to book, but don't forget to pay attention to the small print (hidden in size 0 font on an invisible page on their website) that explains all their extra charges they'll add on when they forget to collect your boxes, or decide that everything must be repacked.

Move size: Partial Move Service cost: $200

As other reviewers have mentioned if Seven Seas paid as much attention to customer complaints as to the amount of online rave reviews they post about themselves they probably wouldn't have such bad service.

We have used this company a few times when travelling between countries but the last time their staff had the audacity to go through our boxes and STEAL whatever they liked. When we reported this matter as well as broken items to customer services their response was dismissive even though we had taken extra insurance on our belongings.

Their response is that because the items were stolen in transit, they don't know who stole them so we are not covered. If you do take the extra paid insurance it only covers you for non-delivery of the entire box and not for when their staff STEAL your belongings.
They have no intention of sorting out this issue as they know there is nothing you can do!

Please be aware of them and check your different options when sending your stuff home! Terrible experience and shocking how they can get away with theft with no repercussions!

Move size: 2 Bedroom Home Service cost: $1300

I sent my stuff from Australia to Norway after moving back to my home country. This company is not trust worthy at all.
I paid what I was suppose to pay when I booked the shipment. But after they had picked up my stuff, they order me to pay much more then what the agreement was in the first place. The value of my stuff was not worth the price of the shipment they were asking for. I only had cloths and shoes and few books. They asked me to pay total of 4400 AUD for my stuff. This is really ridiculous because I used exactly the same company to ship my stuff to Australia. At that time I payed 2000 AUD and I had MORE stuff. This company is a scam. I got my lawyer to deal with them as they kept ignoring the agreement over and over. Please DONT USE THIS COMPANY! They were sooo nice in the beginning but as soon as they oick up your stuff, then they keep asking for more money for you to get your stuff back. STAY AWAY FROM THEM!

Move size: Studio flat Service cost: $4400

I sent a box from Australia (Sydney) to the U.K (Glasgow). It was a very bad decision to use this company as the package was not actually sent to the address I had requested. I told them how important this box was and that I needed it ASAP.

I called them after the supposed delivery date to find out where my box was. They said it was stuck at border control and they would get the box to me as quickly as possible as I had my kilt for a wedding in the box. After waiting and not being able to wear my clothes for the wedding (having to rent one and pay for it), I called them back.

My box had in fact been in Glasgow for two weeks but the automatic system had not worked and I had not been notified!! At this point I was very unhappy and annoyed at what had happened. This is exactly what I paid the company for but yet they had not delivered on promises. The only reason I found out the box was in Glasgow was due to the fact that I had called them.

I eventually got the box delivered to my house, (after having to lift the box up my stairs and it being in very bad condition).

The company failed to do what I had paid them to do. Deliver a box from A to B so I contacted them to make a complaint and ask for some sort of compensation. I was rudely told that I was not entitled to anything. Very poor service for the money I paid.

Move size: Partial Move Service cost: $250

This is the worst nightmare ever. We have shipped a lot of big boxes with this company. When they came picked up the boxes, the boxes were in perfect condition. And I had packed all my stuff very nicely and protectively with ton of bubble wraps, padding, boxes inside boxes. But when the boxes were delivered to my place in the U.S., they were all completed crushed and torn open. All the stuff inside were damaged and dented even tho I had put a bunch of bubble wraps around them. The condition were unacceptable. And some of my stuff were lost because there were huge holes and openings on the boxes. I had no idea what they had done to my boxes? why the boxes were torn like that?

I am so disappointed. I spent so much money on the move and now all my stuff are ruined. My worst decision ever to have gone with Seven Seas Worldwide rather than other companies I have used before.

Service cost: $1400

I had ordered a shipping service to China on 9th August. After I have paid the deposit, I was then informed of extra charges of 442 yuan/£45 in China. I received the e-mails and waited at home. No boxes arrived. I called the call center several times. The service was shoddy and unreliable. The staff at the call centre does not really care, and kept blaming the customer. Finally speaking with a supervisor, he said to me that I have to pick the goods in person in China. Since I cannot do it therefore there is no need to send the boxes to me anyway. The deposit is un-refundable. Again he finger-pointed the customer. At the end, he put down the phone rudely.
If I could rate the service to zero, I would.
What a poor, unreliable and pathetic service that I would never recommend to anybody. Be careful.

Service cost: £200

We moved from HK to UK in August 2017, after numerous disasters with Seven Seas Worldwide we received our shipping on 5th June 2018. Multiple items missing and multiple items in our boxes which are not ours.

Here's a rundown of everything from start to finish.

My husband arranged the shipping with HK office with Adzim. We wanted to pay by bank transfer, which Adzim advised yes we could. She delayed giving bank details until day of collection where she changed her story to "cannot do bank transfer. Leave the full cash balance with your boxes for shipping." Ludicrous I know. But with my husband leaving that day he felt this was his only option. He trusted Seven Seas Worldwide. I know he should not have done this and he knows too. But he did. He left $3000HKD cash in an envelope with the shipping papers on top of one of the boxes.

September 2017 (we're now in UK) we receive an email advising we have not paid our balance so our shipping is still in HK. My husband called HK office, not surprisingly they have no recollection of such a conversation. Call UK office, they will investigate. No option but to pay again. Pay £276GBP via credit card.

Receive our shipping 5th June 2018. Notice lots of items of baby clothing which are not ours. Notice we have a lot of big items missing. These include;
Kids scooter and helmet 
Kids plastic table
3 designer coats
Large toy car carrier filled with cars 
Bubble mower
Shapes for VTech shape sorter toy 
Etc..etc..

Husband called company. Not much help. "Take pics of stuff you have which is not yours and list items which are missing." 

All in they have "lost" more than £1000GBP of our belongings and they being no help.

Been in contact with UK Tranding Standards and HK Consumer Council.

Cautionary tale. 

Avoid this company if you can.

Move size: Partial Move Service cost: £300

APPALLING! (China to UK) but Asia/China options not available)
Customer Service have given me misleading information.
They have not returned calls asking for help.
I have waited in ALL DAY for boxes to be delivered despite being given a noon-3pm (approx) delivery time slot, then told it wasn`t true then told 9am-6pm.
As advised I rang at 3pm to say no delivery as yet.
I got a call back at 3:35 but they hung up within a second before I could answer the phone.
I could not dial an international number so rang the 400~ number again. I was told I would get a call-back. NO call-back.
Will I get my boxes today?
Will they be collected on time in a few days? I very much doubt it.
The disgusting Customer Service team (headed by Susan Zhang) needs a real-good shake-up as they think they are little tin gods dictating to me a customer.
WHY did all this happen?
Because I said I did not want to communicate by phone but by email - clearer, no ambiguities and misunderstandings - given there is a record of what said on both sides..
It put their collective nose out of joint so they decided to screw up everything as punishment to me.
APPALLING!

Move size: Partial Move Service cost: £570

I used Seven Seas Worldwide(SSW) twice, once from Germany to the UK, and then from the UK to Germany. I had problems and frustrations and lost work days the first time, but decided to give it another try, since the delivery in the UK was smooth(ish).
My god was I wrong. (tl;dr: DO NOT USE THEM AT ANY COSTS)
Moving is a stressful event, and due to many unforeseen situations, lots of bad things can happen. It can be delayed, things can be broken, etc. So one shouldn't take it too personally and lash it out on the moving company when these things happen. It's not entirely their fault, right? However, what makes a moving company good or bad, is how they handle the *bad* situation after it happens. In that sense, I would say SSW is the worst, and honestly should be out of business, since A) they are truly incompetent, that it makes simple critical mistakes repeatedly, such as mistaking the address and mis-delivering, B) it cannot control the third party delivery companies in foreign countries, and most irritatingly, C) it doesn't acknowledge their wrong-doing and reiterates the same excuse, that the customers' satisfaction is their utmost concern blah blah, of course which is a red lie, and but they cannot compensate for anything.
In the end, I lost two and a half working days, due to solely their incompetence, indifference and mistake, and was told there can be no compensation for this, due to statements in the contract. I looked it up. Yes, it says they are not responsible for the stuff not being delivered at the promised time, but it doesn't say anything about when the delay is caused by their OWN mistake, such as printing and attaching the wrong labels, as was in my case. And the craziest of all was, when my almost new 27 inch monitor was delivered completely broken, unusable, due to them not packing it properly, which of course they ensured they will, they did not accept any responsibiity, and said they will give me 'ex gratia' payment of 100 pounds, which is what I insured it for. That is for when the box is missing or completely lost, not for when my stuff is completely trashed because they packed it like packing a teddy bear doll. I have sent them photos of how my monitor was packed, how the box was squished, with no signs of 'fragile' or 'handle with care', 'monitor inside', etc., but they were ignored. If they were going to pack it like that, they should have told me to pack it myself. I am sure even as an amateur, I would have done a much better job than putting my monitor diagonally in a random box, and filling the triangular space with some bubbles, and expect it to survive a cross-country shipping. All in all, I lost time, energy, lots of money, and gained lots of anger and frustration. Who needs that in an anyway stressful cross-country moving? No one. Don't use it. Ever. Sure, for a simple move, they may be okay, but when the slightest *bad thing* happens, they will switch into the attitude of, since I got my boxes ANYWAY, that I should be happy about it, and that they have done their duty. Things I've lost and got damaged in the process? Not their problem. They are a disgrace, and they should be ashamed of themselves. BTW, since they seem to somehow pump up their review scores on trustpilot, I will be posting this review everywhere, so customers would know the truth.

Move size: Partial Move Service cost: $642

Their system can’t handle shipments from one person to another. The website wouldn’t let me complete my documentation which delayed things for two weeks. The original arrival date was delayed by two weeks and then by a further week. This meant it arrived in the country on 20th December. Their website had no information at all about holiday closures but the depot was closed until 3rd January. No one had contacted me by 3rd so I called them and they said maybe I would get it on Monday 7th. This meant taking a day off work, so after an immediate payment they agreed to deliver it on the afternoon of Friday 4th January. The van arrived and the driver unlocked my MoveCube and emptied it out into my hands, item by item. He dropped a marble lamp base onto the ground. I was very unhappy that my personal effects were being rifled through by a stranger and feel that this was a significant breach of my privacy but I was in no position to complain. BTW, don’t expect the Tracking to be accurate. I watched it tell me my shipment was still on the ship travelling all round New Zealand and back up past Adelaide and Perth before I was told it had been sent to the local depot. I complained and got a long and grovelling email which said nothing.

Move size: Partial Move Service cost: £800

The price for a medium move cube to Australia from the UK was reasonable, around £800 all in.
The company provides tape, craft knife and markers for assistance in packing which is a nice touch, and even lends some cones for marking the spot on the road where the move cube will be put, again pretty good for a budget service.

At this point in the process the only gripe that I had was the response to email queries was delayed, generally answering between 1-2 days later, possibly because their administration is in another country, but for pricing enquiries this seems too long.
There were no problems with the pickup, and the transit time to Australia was three months - again this is about average.
The main reason that I left this terrible review is that after delivery to Australia, I stored the boxes in a storage facility for two months. Some of the boxes had been opened due to a customs inspection. As I went through the items, two suits and a vacuum hose were missing, and when I raised several enquiries regarding the missing items the only response was: "Thank you for your message but I regret that, as previously corresponded, we are unable to pursue a claim with the insurers for this distressing issue.
However I am certainly sorry that such a disappointing conclusion to your shipment has so very regrettably occurred."

Seven Seas Worldwide only honours its insurance claims if the theft is notified within one month of delivery - this is a clause in the contract that you definitely need to be made aware of, if you are putting the goods in storage like me. There was no attempt to explain the theft from my belongings. This is unacceptable.

Move size: 2 Bedroom Home Service cost: £800

Yet again, appalling!
Early September tracker said arrive in Newcastle 1st October 2018.
3rd October it said arrive in Felixstowe 4th October.
I emailed Susan Zhang (CS contact handling my shipping) to query. 'Out of office' reply.
I forward query to customer services. NO reply.
Where are my boxes? No idea. Probably still in China.
Complaints procedure does not exist, stays in customer services.
I suspect my boxes are 'lost in the post'.

Move size: Partial Move Service cost: $9999

I've already written a number of reviews regarding Seven Seas on Trustpilot but the more exposure my situation gets the better. The move itself went well and my review would be 5 star except for Seven Seas continual refusal to pay out a small insurance claim. Two items were damaged on arrival. I had taken out premium insurance and so took photos of the damaged items assuming they would do the right thing and reimburse me for the damage. I then became embroiled in a game of tag between Seven Seas and their insurance broker because I had no evidence of damage to the box items arrived in. I didn't have this because there was no damage to the box. It's obvious the damage to my goods was caused by Seven Seas or their agents and a company with any moral fibre would realise this and pay out. Not Seven Seas, they hide behind hard to find small print and would rather spend time explaining why they cannot reimburse me. Don't use them, find another company and hope they actually know the meaning of customer service.

Move size: Partial Move Service cost: €700

Do not use this company!! I shipped 9 boxes from Ireland to Australia on arrival to Australia a number of the boxes were damaged and many items inside the boxes were broken. One box in particular which has large 'FRAGILE' signs all over it looked like it has been used as a football. It was completely smashed and bashed in. Inside the box, the crockery which had been individually wrapped in the paper, twice then heavily wrapped in bubble wrap was broken. Among the other boxes, multiple items were broken even though they were also heavily wrapped in bubble wrap. Seven seas refused to take any responsibility and refused to provide any compensation for all the damages. They took weeks and weeks to reply to my emails and calls. The whole experience was very upsetting as some of the items that were broken had a lot of sentimental value. My advice is to find another company as these guys are unprofessional and clearly don't care about their customers.

Move size: Partial Move Service cost: €629

Update to clarify.

Upon getting a response from Seven Seas I’d like to clarify a few things.

First of all, I chose to write a review on the service I received from this company which is what I thought a review was for.. I paid for a service that let me down so one star is what you get. Not sure why they acting surprised, I used Seven seas to ship 2 boxes and they lost it. They paid me an amount that covered shipping for losing this but that’s not the point at all. I didn’t insure it because the items have zero value to anyone but me.. yes, their customer service didn’t fail but the service overall didn’t meet expectations at all. I still don’t have my shipment..which was the reason I used this company’s services. I wasn’t happy when the items were lost and am still not happy so please don't think that I was fine after dealing with their customer service manager (nice as she was) and receiving a pay out. Money isn’t everything you know.

Heyla WilliamsMar 01, 2019
Cost: C$600
International move from South Africa to Manitoba
See what the movers replied
Our shipment of 2 boxes were lost after it shipped from South Africa to Canada. I was confused when I received 2 shipping confirmations 3 months apart. Apparently it didn’t ship directly and made a stop in China. Ok, but then I received an email saying it’s now considered lost. I’m beyond heartbroken as there are some very sentimental stuff in those boxes that can’t be replaced by any form of compensation. I can understand a small package getting misplaced or one box but both massive boxes? Very clearly marked? I’m so sad.
Move size: Partial MoveOrder ID: ‭000261494‬
Company response to Heyla Williams's review:
Dear Heyla,

Seven Seas Worldwide deeply regret the loss of your possessions and since you had not insured your shipment, we offered you an ex gratia gift to the value of the shipping cost. We are a little surprised that you chose to post this review having settled the matter with our customer service manager almost 6 months after your items were lost.

However if you have any further queries please contact us.

Regards,
Seven Seas Worldwide.

Move size: Partial Move Service cost: $600

After my items were collected I was informed that the cost of shipping would be $310 - not $220 as I’d originally been quoted. I measured the suitcases carefully myself and cannot believe that the dimensions are so inaccurate as to incur a $90 additional charge. In addition there was no communication about which suitcases supposedly did not meet quoted dimensions and the customer service team hung up on me when I tried to get this information
Job ref: 000/306/574.

Move size: Partial Move Service cost: $330

Everything started out great, the quote was reasonable the times absolutely doable. But after I paid, it turned out I'd also have to pay to get it through customs. They didn't tell me that before. Then they tell me I haven't paid the first amount and say that I'll need to pay for storage. Except I did. I had the exact same conversation 2 weeks in a row because they weren't noting information correctly.
Then, after I got it through customs, I waited, expecting to have my packages deliver to my new address. Nothing. I looked at the tracker and it said my boxes were on a ship somewhere, so I waited. Still nothing. Finally, I call, and it turns out my boxes have been in storage, and they 'sent me an email saying to call to organize delivery.' I never received an email. So now I've had to pay for storage as well.
Their tracker isn't accurate, and they've consistently lost information, and end up wanting payment. Go with someone else. Anyone else.

Move size: Partial Move Service cost: $1490

I used Seven Seas to ship boxes from Australia to Canada and then a medium move cube from Canada back to Australia. In both situations I found the quote accurate with no hidden fees. Fine print is detailed, and lengthy, but clear on expectations. I was able to track my shipment in the months that it took and received emails at key points in the process. Delivery was received today, no issues, everything was intact and the process quick. Would definitely use them again!

Move size: 1 Bedroom Flat Service cost: $3000