Seven Seas Worldwide

THEY DON"T EVEN WORTH ANY STAR! RUN from this company

My cargo was hired on 23 July, 2019 to ship a small cube with boxes from Singapore to New York. The total bill was SGD$1259 and I paid $300 upfront. They collected my boxes then refused to ship due to my previous visa's remaining days was shorter than their request. They soon forced to put my boxes to their storage and started topping fee without my agreement. The bill ran up insanely to SGD3254.53. In between I explained my visa situation with pending proof from USCIS and attorney. I told them should just ship so the result should come out when it arrives to within their request dates, but the application dragged 10 months til last June, which was unexpected and out of my hands. After 1 year and 8 months now, they're still holding the boxes even my new visa has already passed and issued. I have over months of emails back and forth with them to explain my visa or financial situation and asked them to honoured the contract, but they refuse to ship still. They even threaten to dispose and sell my belongs with record of emails from their manger. I have all emails of conversations that are considered black and white for courts and am totally fine to expose online.

I will post this story in different languages on platforms plus ask help of companies wherever they base to make this known to people online so they can take my lesson and stay far from you.

Move size: Partial Move Service cost: 1259SGD

This company is awful. They overcharged me and are still yet to refund me after nearly 3 weeks. The lost 1 of my 4 boxes that was supposed to be delivered with the rest of them. The customer service is horrendous and unhelpful. I shipped my stuff from Germany to Australia and honestly, it has been the most stressful process with this company. If you are moving overseas or sending stuff home, avoid this company at all costs.

I wish I had read the reviews first. I'm devastated my items are missing as they hold sentimental value to me.

Move size: Partial Move Service cost: €800

AVOID AT ALL COST. Incompetent and arrogant. Got a written quote and bought an electronic organ in the US based on the fact that they will import it for me at a certain cost. Days later Celeste, Tian and Dinesh changed their tune. 'We cant import it. We didn't realise that an electronic organ useses electricity! Sorry, we made a mistake' . A R30,000 mistake. Forget trying to get in touch with management in the UK. The moment there is trouble nobody is available. There is a reason why they get such a low rating!

Move size: Partial Move Service cost: $2500

Be very wary of this company!

The tape was cut at the bottom of our boxes & items stolen. When you receive your boxes they look untampered. When all the photo's were sent to Head Office they refused to accept any responsibility, even though we had paid for the extra insurance. When you report this issue to police there is nothing much they can do about it as it is regarded as an overeas crime - Seven Seas realise this so really don't care. Be very wary of trusting this company with your belongings - zero care or ethics!

Move size: 2 Bedroom Home Service cost: £2000

Background: Shipped 8 standard boxes including a non-standard bicycle box from France to the US

We were in France for 6-7 years and have accumulated a lot of personal items over these years, including personal artworks done by my daughters. Even before the shipment left France, I was notified that one of the boxes labelled kitchen items is missing (this is just a few days after the boxes were picked)!!!

While we comforted ourselves with the thought that the items are replaceable. After few months, when we received the packages here in the US, it turned out that there is miscommunication from the sevenseas side. As the box that is missing contained personal items/artworks/memorable/souvenirs to which one could not tag a value.

Note: During the application process - specifically for insurance purposes, it is advised by the sevenseas not to value the boxes for a large amount.

After raising this issue with sevenseas, we got a reply that they will check in the origin-warehouse (manager). To our surprise, we got a reply within FEW HOURS that they could not locate the box. This left us wondering how would it be physically possible to investigate in such a short span. Still, we are struggling to come to terms with this loss - as deep down we believe that the box is sitting somewhere in the warehouse..

Very unprofessional, I think I am paying for taking the risk and trusting in sevenseas despite the negative reviews.

Being part of the international office of a reputable University, from where I was recommended to sevenseas in the first place. This bitter experience is now pushing me to advise future students and faculty to stay from this shipping service.

Job reference: 000/378/034

Move size: Partial Move Service cost: $2000

At first, I was very happy, quick response, scheduling of delivery of empty boxes and pickup was quick. Both was done by UPS, and I could only select a date, with ETA 9am - 6pm, so there were two days I could not go to work.

But then problems started, response to emails only after 48 hours, with no information.

Promised transit time was 14-17 days, still waiting. No answer to emails.

Call from their side, from Kuala Lumpur, long after that. Useless, but almost rude guy, hidden in all the BS "yes Ma'am, thanks Ma'am", basically hung up on me before I could ask about delivery.

Finally an answer to emails, call to customer service, delivery could be arranged. In total the transit time was factor two longer than promised.

Again no arrival time, just a date.

5 Boxes out of 7 were OK. Last one was severely damaged, multiple holes, parts from inside sticking out, shifted during transport, maybe pushed back. This box, the only one of this shipment, was labeled "fragile" and somebody took this as an invitation to use it as a punching bag? Contents, that were carefully wrapped and cushioned when I gave away the package, were so much damaged. Thick metal bent, so no minor scratches or superficial damage.

One further box was also damaged, and several items inside broken, but nothing major.

READ THE FINE PRINT, insurance covers nothing, just loss.

READ THE REVIEWS and see how they like to trash your stuff.

It might be cheap, but the service is outsourced, slow, and non-responsive in inquiries. Not worth the risk. Company does not respect its own values.

Still fighting over the repair of my stuff, and I will not stop.

Move size: Partial Move Service cost: $99999

I have a terrible experience when I asked for quotation and after "service"

I was asking to get the delivery service from HKG to YVR. The staff told me that it's about CAD$ 140 for one 30KG parcel and I told them I only need 2 maxi boxes to send out but finally gave me another wrong quotation (10 boxes) via email. While I am waiting, I have left my belongings to Hong Kong as I think it's a good deal to send via Seven Seas and my friend sent their goods to UK with a great deal too. After that, I have asked many times to get the updated, but no one reply. Therefore, I call all the way from YVR to HKG to get the updated quotation but the prices is horribly high and more expensive than UPS, DHL & FedEx while Seven Seas have to wait for 3-4months to get the boxes.

I have feedback all these to their call center in Malaysia but the call center staff, Edmond Lee who just hang up my call with very rude matter. Also, His supervisor doesn't wanna handle this complaint and even don't disclose its name. It wasted over 1 hour for this call and was insisted to write an email for this complaint. This Edmond Lee keeps hanging up my call without professional advice and showed such dreadful manner towards to their customers. After few calls, I insisted to make an official complaint and was given a name and details to I email to their CS manager, Jane Elwall from UK but NEVER replied from this woman!!!

Also, Edmond Lee mentioned that I can just simply not accept this quotation and accept other companies. This is also another hilarious action and speech made from this guy. Based on his short vision and irresponsible wordings , he totally doesn't know the impact to their customers. If the staff never mentioned a great deal. I have already sent it out via another companies 2 months ago. You can see Seven Seas has such irresponsible and barbaric service and staff to their customers. He advised to complain and write on forum and service review all over world too. His words keep challenge their customers with such bad manner.

I can say this company keep changing their prices due to market demand even it just happened within 12 hours. Be Cautious!!!

This is TOTALLY unacceptable and unreasonable attitude. Those customer service skill and manner are totally not able to support Hong Kong Market and even normal serving market. They totally ignored your concern.

This case has been dragged over one month and haven't solved the problem yet. This is unbelievable and such painful service that I have encountered so far for delivery company.

Luckily, I do not accept their service.

I STRONGLY NOT RECOMMEND SEVEN SEAS WORLDWIDE. BE CAUTIOUS! IT JUST RUINS YOUR ROUNTINE OF DELIVERY.

Move size: Partial Move Service cost: £10000

Their customer service and process for locating lost items are the worst i have dealt with. I have used SSW a few times with no issues until they lost my shipment. I have been communicating with them almost daily since they lost my shipment 5 months ago through their subcontracting arrangement and honestly the worst service i have worked with so far 

Firstly, they did not even realise one of the boxes was missing until I had to inform them by tracking the numbers. After that, it looks like they have not made any real effort in locating my shipment, with the same emails sent each time I contacted them, without any real information of the search. To make things worse, they have also refused to provide any information about the search information of my OWN BOX so that I can work on locating the box with the subcontractors!!!! I cannot understand this at all as it just shows that they have shown no interest and have put in zero effort to find the box. 

Their arrangement has made it impossible for me to be involved in the search and I would have been better off locating it on my own.  I was forced to put my trust in them to search the box and left feeling like it has costed me the box as it looks they have not done anything so far to locate this box in the last 5 months 

Move size: 1 Bedroom Flat Service cost: €1500

Save yourself money and frustration - do not use Seven Seas as your international moving company if you're in the United States.

If you're in the U.S. - be advised that they don't have an office or staff here; rather, you'll be dealing with offshore customer service representatives (CSR) from Malaysia, etc.

A few examples of my poor experience:

Their shipping document provides a list of "Restricted Contents" however, their website has a set of "Prohibited Items" that are in conflict with what is listed in the shipping document - I now have to have a box returned at a fee to me because of their refusal to recognize their discrepancy.

Each time I called in to request/confirm information, I would be given differing (conflicting) information based on who answered the phone (all of the CSRs apparently are named "Joe").

I've been sent multiple emails prompting me to go to the "Documents" tab on their website to upload documents but could never find it on your website.

One CSR told me "...it's because you need Google Chrome in order to see it"...I downloaded it and still did not see it.

Do yourself favor...don't trust ANY of the positive reviews for Seven Seas - chose another shipping company that is based in the U.S. that may be a bit more expensive...hard lesson learned.

Move size: Partial Move Service cost: $2900

Do not use Seven Seas.

Despite their “no hidden fees” guarantee there are actually hidden fees everywhere!

Once they had my goods they added 39% to the volume measurements and charged me extra and then also applied an overweight fee despite assuring me that weight didn’t affect the quote.

When I finally received the goods I remeasured them and confirmed my original measurements were perfectly correct but Seven Seas refused to refund.

This feels like a con to me!

Move size: Partial Move Service cost: $600

We booked a MoveCube on 24 March and paid a deposit of R4600. As part of the booking, you have to select the inspection date and the Cube delivery date. Due to import complications at the destination site, we contacted Seven Seas Worldwide today, 28 March to cancel the service. They have not done a single thing, however, according to their Ts&Cs we are not eligible for a refund as we've already made a booking for a site inspection. What absolute nonsense is this - a site inspection is literally someone that will drive to my house to ensure there is parking for the truck. But because this is scheduled in their system, I cannot get a refund!!!!! Worst customer service ever!

Move size: 2 Bedroom Home Service cost: 4600ZAR

I was really nervous about our move as we've had bad experiences with shippers before. But this worked really smoothly. We used a MoveCube which we packed ourselves. There was a small hiccup with the size of the van that came to pick up our things (it was enormous and struggled to fit down the street) but everything else worked perfectly. Communication was good, timing was accurate and pricing was very reasonable. I'd highly recommend the Move Cube to anyone - just ensure that the company scopes out where you live to check the correct size of truck is set for pick up.

Move size: 3 Bedroom Home Service cost: £3600

I wish I could rate Seven Seas on simply moving things from one place to another. Our move to the US from Australia went fine logistically. And their drivers were helpful with a bit of incentive. However, their system for entering documentation for the shipment drove everyone involved crazy. Their system was counter-intuitive and did not seem to have been updated in decades. And the customer service seemed to vary from mediocre to exasperating. The amount of time it took for documentation of our four shipments ended up being exorbitantly long, and I regularly felt like shooting myself in the head at their failure to address issues we brought to their attention. Also, there was no scheduling flexibility at either end of the shipment. We had to match their scheduling, however inconvenient, or pay storage charges. I've designed computer systems, including with extensive data entry. Theirs is very poor and could use a big upgrade!

Move size: Partial Move Service cost: $15000

I shipped a snowboard bag along with a small, plain box from Canada to the UK. The non-descript box made it safely, but my 6ft, floral snow board bag filled with years worth of expensive gear, including 3 boards, mysteriously went missing. NO efforts made to trave the bag, NO explanation given and NO attempts to contact the police, as it was clearly stolen. I lost £1000s worth of gear, including bits that had sentimental value- I received no sorry and a tiny payout that won't even cover a new board. AVOID

Move size: Partial Move Service cost: £400

I recently used 7 Seas in China to move my stuff from Qingdao to Shenzhen.

They charged a lot more than local companies, but since they claim to be 'international' with international high quality standards I opted for them.

Upon delivery in Shenzhen, 2 of the 3 workers wore flip flops. They then proceeded to place my 1.8m cherry oak credenza on a trolley instead of lifting it, which is what should have been done. The trolley was dragged along a bumpy path to the lift area. During this time friction was caused and my credenza was damaged and now has a massive scorched dent in it.

When complaining, I was given all sorts of excuses how it couldn't have been them, when it clearly was caused due to their negligence.

Then I was told because I didn't opt for insurance nothing would be done.

This is a disgrace. I just paid 1300 pound to move a relatively small amount of furniture. Why should I need insurance? Insurance is for freight incase it sinks in the ocean. If you can't deliver the furniture without damaging it for 1300 pounds then you can't do the job you claim you can do and you are simply scammers. Thieves.

All I can take from this is 7 Seas are scammers. Unless you pay them even more for 'insurance' they take your money then treat your stuff like crap because there is no accountability.

And let me ask you 7 Seas... Even if I I had insurance, what then? I'm 100% certain you would have just presented the same arguments I already received... "it wasn't us! You didn't pack it right!"

I paid you 1300 pounds to drag my furniture along a bump path on a trolley instead of lifting it.

Shame on you 7 Seas. Thanks for stealing over 1000 pound of my money. Masquerading as a company with international standards but presenting your customers with charlatans in flip-flops to carry out the work.

Move size: 1 Bedroom Flat Service cost: 12600CNY

Moving from Cape Town, South Africa to Belgium (Europe) in theory a short trip from one side of the Atlantic to the other.. after some delay in South Africa (including moving my MoveCube inland to Johannesburg (that in itself was strange)) my belongings have finally been allocated a shipping vessel.. destined for HONG KONG (Asia)! I did not realize I signed up for the scenic route of seeing all Seven Seas! (excuse the pun). Tried to contact Seven Seas but no one can tell me whether this is a system glitch / whether my belongings have been sent to the incorrect location / or what the final transit route for my belongings to Belgium will be - however - this is crazy! If what Seven Seas state on their tracker is correct - they will miss their quoted delivery time.. DO NOT USE THIS COMPANY WITH YOUR BELONGINGS!

Move size: 1 Bedroom Flat Service cost: €3000

We moved from rural England to rural Australia about 3 years ago. We brought with us just what we could fit in a small move cube. It was a smooth experience all the way. Got the paperwork a few weeks before the moving day requested, and READ it, was happy with the terms. Had one or two questions, called their customer service and got good answers straight away. On moving day the guy showed up, was polite and cheerful, left the cube for us to pack ourselves. He came later to close the cube and take it away. Once arrived in Australia, it arrived within the estimated dates. We went to Melbourne depot with our trailer to pick up the stuff. Our cube was brought out and opened, again by a pleasant guy. It looked exactly like it had when it was closed up in England. We were left to unpack into our car and trailer. We experienced no hidden costs (paying part in uk and part in Aus, as advised).

All good. Customer service by phone each time we called was quick, polite and helpful.

I just came back to search seven seas again because we may be moving interstate within Australia, and seven seas would be first option to check. I was so surprised to see so many such negative reviews, I thought I'd better explain our really positive experience!

Price was about 600 pounds in uk and $200 Australian, I can't remember exactly, but for the hassle-free service we got, we thought it was a bargain.

Move size: 1 Bedroom Flat Service cost: £700

I needed items shipped from Sydbey Australia to Michigan. After nunerous phone conversations with different companies I decided to go with Seven Seas because it was marginally cheaper than everyone else..or so I thought. I was quoted at around $1400 for my items. I then was told that I would have to pack everything myself at that price..fine. then when moving day came, I was told I have to move all of my belongings myself to the truck..ooook. The items were then dispatched to Hong Kong and they sat there forever. After 3+ months I then get another bill from Seven Seas stating that I owe $1200 still. After much confusion, I was told by Seven Seas that I now have to pay the US to move the rest of my items from NY to Detroit. What?! That was never ever ever discussed when I was being quoted and spoke several times to customer service. I'm disgusted at the lack of transparency. Stupid stupid stupid me should have gone with the other companies that would have packed and wrapped my belongings for me, ans probably would have arrived already! Don't make the same mistake I did. Go elsewhere And save some money!!

Move size: Studio flat Service cost: $2700