Handy Moves

I hired this moving company for my move during the holidays and as I did not have much time for searching and comparing different companies, I took the recommendation from a friend for this one. Here I am to say that Handy Moves really lived up to the recommendation, especially as handling my move during such a hectic season as the holiday season is. I did not expected such professional and personalised service giving that I was moving house at the busiest time of the year, but the well trained movers who appeared at my doorstep and took care of my possessions, as nothing was damaged during the transportation, made me feel really special and not just the next customer to take off the list. Thank you for your personal approach, Handy Moves!

Service cost: £500

I took the time to leave a 5-star review for my go-to removals company in UK because they totally deserve it! We've just moved 4-bedroom house from Baliston to East London at the end of July.
Having used their professional moving services back in October 2015, we had no hesitations on turning to their company once again. As expected, they did not fail to impress us with their professionalism, helpfulness and efficiency as well as reasonable pricing, as we were charged only for the hours they have been helping us, which ended up being 1 hour less than the initial quoted time.
I would not say that we usually move house with unusually large amounts of possessions but cooking is in high regard in our family, so I can say for sure that the food related items such as kitchen equipment, crockery and cooking books were quite a bit. Therefore, the choice of Handy Moves as our moving provider was the most logical choice giving that we were certain that all our possessions would be taken due care of. Their professionalism and personal approach as well as detailed explanation of all the steps to be taken throughout the whole moving process won us from the very first time we came across them.
On the day before the actual move, Peter - the team leader of our appointed team of movers came by to help us with packing the majority of our possessions, bringing all the necessary materials and moving boxes, so everything could be efficiently prepared for the next day. By doing this forward to the initial planning meant that the whole process of our moving home would be smooth and quick. It also meant that our movers were really handy and extra careful with our possessions from their packing to their transportation and unloading in our new home and so nothing was broken or even slightly scratched.
We felt really good knowing that such professionals were taking care of all aspects of the move for us!
On the moving day, the whole removal process took less than a half day, despite of the 40 miles stretch between the two addresses. Having visited us on the previous day, the movers came with a lorry, so our entire household was loaded and trasnported to our new addresss in just one trip.
All that meant that we could use big part of the afternoon for sorting everything around and relax a bit in the evening too.
In short, Handy Moves were brilliant and I would not hesitate to use them again and would highly recommend them to anyone moving home!

Service cost: £690

They established within 10 mins that I needed a second vehicle which I agreed to but they didn't contact me to confirm the price and the driver of the first van said it would be there in an hour and a half. It turned up 5.5 hours later with no told to disassemble my bed and wardrobe which was part of the deal. They then left lots of things back in London which should have been on the van including the base to my patio furniture despite bringing the table top which didn't make any sense. They arrived at my new house 9.5 hours later (it's an hour and 45 min drive) as they claim to have broken down. All my pictures and frames were broken as was my
wardrobe which rather than be disassembled appeared to have been ripped apart.

I also paid for the bed and wardrobe to be disassembled and reassembled on arrival. When the second van finally arrived they refused to reassemble both the bed and the wardrobe I begged them to do this and they finally agreed to do the bed. They said they would go and lock the van and be back in a moment they then drove off and sent me a text saying we cannot help you. This was now 1.45am. The second van was a Ford transit yet they have charged me the price for two men and a Luton. Despite many phone calls and complaining the following morning they seem disinterested and very on helpful and I'm caring. I have now made my complaint via email along with photographs of my damaged belongings and will be following this up with daily phone calls until I am refunded and apologised to. I cannot recommend Handy Moves to anyone on any level please think very carefully if you decide to use this company.

Service cost: £780

After an extemely exhaustive search for a removal company that can assist me in moving my 4-bedroom property and transport everything safely I decided to choose Handy Moves. Giving the fact I had to move soo much staff including 2 digital pianos, glass tables, 3 tv units, sofas, boxes with books, tables and chairs and on top of all, the contents of a garden shed that added up another van load. I was very particular with my requirements and needed to hire along with the removal service and packing service along with all moving supplies provided by Handy Moves.
What impressed me was that from the initial phone calll they were extremely accommodating in arranging a representative who attended my property in order to provide me with accurate quote. I was left with the immediate impression that these guys really wanted my business and would handle my move with professionalism and friendly attitude.
On the day before the moving day approaching, we had a team of movers who came to our home and helped us disassemble the furniture, packing and wrapping everything so the entire move would be carried out without any delays at the arranged time and date.
On the day of the big move, 4 uniformed movers came with 1 van and one lorry and started working right away. They had all the required equipment and lost no time in wondering how to load or arrange my possessions. The movers seemed really experienced and were very corteous, so after everything is finished and I am finally well settled in my new home, I want to say that I am really happy with my choice and would use them again with n hesitation!

Service cost: £1390

After I submitted my inventory list online, I was a little worried when I saw the size of the van I was assigned to, but they assured me that they will move all my items with one load and that's exactly what happened. I was glad they came on time and kept a positive attitude the whole time. It turned out that everything fitted onto the van, which was a relief for me. I wish there were more companies like Handy Moves who will move you easily and won’t have any hidden extra charges that they won’t share with you.I’ve already recommended them to everyone I know and will use them again!

Service cost: £300

I wish I had read the reviews for Handy Moves before I booked them. The removers turned up one and half hours late, smelling of alcohol.  They were really slow and a removal took much longer than it should have.  They damaged a wardrobe and two other people had to help them get things on and off the truck. At the end of the removal the person in the office aggressively told me that the truck would not leave until they were paid.  Now I know why - they ripped me off by taking longer than they should. I have written to complain and so far have had no response.   I bitterly regret  using Handy Moves.  People out there - be warned! .

Service cost: £240

I would highly recommend Handy Moves because I truly believe there are a great removal company. It’s quite funny really because in the build up to my moving day I had so much work to do, it took such a long time packing and suchlike. It seemed like I had a million boxes for all my CD’s and books and all the rest of it. Yet, when it came to moving day the removal men emptied my flat in such a quick time and without damaging anything I was truly amazed. I kind of wish I had hired the packing service now. Anyway, just to say this is a wonderful company you won’t regret hiring.

Service cost: £950

After looking through a few of these reviews, I must say that I find myself agreeing. After I hired Handy Moves to help me with a business move, I got a very similar experience to what is listed here. I believe that they arrive for almost all of their arrangements late. They were late for my appointment too, of course, and didn’t even give me an excuse. I requested an emergency call with the chief officer; Thank God he was a great man. 30 seconds after our conversation, he called the removal guys and I don’t know what exactly he told them, but they worked so quick that we arrived at my new premises earlier than expected.

Service cost: £540

The company were booked to move my elderly parents furniture two weeks ago. I confirmed the time and booking with them the day before.
On the day they were due at 09.00, they didn't turn up and no phone call to say they were delayed. I called them, they said they couldn't contact the driver and didn't know where he was. They said they will try to get someone else.
They didn't phone back. I called again after 30 minutes, they said they could not say whether they could attend and asked us to wait.
We couldn't do that as my parents had to move that day. I had to find another company to move them. Luckily I did.
Do not use this company, there are a number of reviews with similar stories.

Service cost: £240

It’s always been hard for me to move home, after a small research on line I came across Handy Moves a while ago. For me, one of the most important things is getting the right speed to the entire operation. Once the day of the move arrives, I just want to get everything done quickly and easily and that’s the problem with these guys. They came on time but worked soooo slowly through the whole time, as if they had a day off, not a working one. Despite the speed, everything was delivered without a scratch!

Service cost: £1250

Late, ill equipped and incapable of providing service they promised. Not trained or professional and cannot dismantle furniture as stated - after 1.5hrs partly unscrewing a bedframe and me providing tools, they attempted to take the bed base down the stairs intact, got stuck and tried dismantling on the stairs.
Also drove recklessly and at illegal speeds with smell of burning from van. Resulted in job taking twice as long (and Handy Moves earning twice as much) as should have done, me and my partner doing much of the work and them significantly damaging our stuff e.g. our mattress now has soaked in grease and dirt from road and van.
The after-sales is even worse, take no responsibility and T&C make it impossible to claim for damages. DO NOT USE.

Service cost: £300