AnyVan

DO NOT BOOK WITH THIS COMPANY. They are state sanctioned con artists as they are not registered with any regulatory bodies and do not have to give you a refund of your deposit.

I paid £110 DEPOSIT OF the £329 job cost. I cancelled the job less than 24 hours later.. They said they won't give me a deposit back in physical form but would keep the money on thier system! I told them it's due to personal circumstances.. And that I need those money as I have two small children and pregnant. And they point blank refused and said I need to provide proof!

They have no one you can talk to.. No supervisor.. No complaints procedure. I even called trading standards and I was told there is nothing they can do because they wrote it in small print terms and conditions!

You would think that they would tell you such an important information before you make a booking.

I WONT BE GETTING MY MONEY BACK.. IF YOU WANT TO KEEP YOURS DONT BOOK WITH ANYVAN ! ALSO READ OTHER FRIGHTENING REVIEWS FROM CUSTOMERS WHO HAVE HAD THE COMPANY has Sent OUT THIEVES AND ROBBERS TO STEAL FROM YOUR HOUSE! And you won't get refund, compensated or anything.

This is real customer review.. Not the pile of paid lies they have on this website.

Service cost: £329

WHY DO I SAY THIS? - because he did not turn up as arranged.

I booked through Anyvan to avoid any hassle and stress !!
Based on good reviews I accepted the bid, paid my deposit, made special recommendations and spoke with the removals directly. The time booked was mid morning 11 am on 28 October. I was told it may get to lunch time as there was another job that morning first thing.
At 1.15pm Removals had not turned up and not answered their phone. NO COMMUNICATION FROM REMOVALS. I had to contact Anyvan who got him to telephone me and he said he had been delayed and would be with me in one hour.
One hour passed, then two, then three, then 4. In between these times I was desperately contacting Anyvan for updates. I was given apologies and told the removals would be with me soon and not to worry. The removals made several excuses - stuck in traffic etc.
The point came where I decided enough was enough and I contacted Anyvan to say I was NOT prepared to be moved in the dark into the night. I was told by Anyvan that I had to contact the removals myself to cancel even though Anyvan agree that the way I had been treated was totally unacceptable.
I sent a text message at 4.55 pm to cancel and guess what the removals telephone me straight away saying they had been messed about by someone else and they were on their way.
Yeh right - like I was told at 1.15 pm. As if I was going to be prepared to be moved in pitch black till all hours.
I was so stressed, upset and emotions running high - my husband and I had taken a full day off work for absolutely nothing. He was waiting at the old house and I was waiting at the new house. I was in a position where I had to find removals to move me the following day which cost me more money. I had to chase up with Anyvan and complete a refund form on line to get my deposit back. I requested a formal complaint and the totally unacceptable matter to be looked into.I RECEIVED A REFUND BUT IHAVE NOT HAD ANY FURTHER CORRESPONDENCE ON THE MATTER - only asking me to review my experience.

My family had to sleep on the floor that night.

Service cost: £194

Driver Craig collected large boxes for me from Bedford and delivered to East Sussex in the sane day -
What a fantastic service - great guy, friendly, kept in touch - took great care with items - Brilliant service - and very reasonable price - highly recommend anyvan -

Nb had to put £100 in this review as system wouldn't allow me to put just 2 digits - items were moved for £60 - worth every penny -
Haven't used anyvan before, but definitely will in future.

Service cost: £100

I chose this company because they seemed professional on the internet, they were not the cheapest by a long shot. They make you think as does the driver that your items will be collected and delivered on the "SAME DAY". I chuckled writing that as I will now impart to you. This was a journey for expensive garden furniture to be collected from Bedford and Delivered to Stirlingshire, the drivers job sheet said to collect between 8am and 6pm on a specific date. After numerous calls from myself and from the Bedford address the driver disappeared from being 45 minutes away (at 6PM!!) and turned up UNANNOUNCED at 10.10PM. I had a text from them stating that he took no due care and attention to the furniture and chucked it in the back of the van and left. The company staff all throughout this debacle were less than useless, never returning calls and actually one of them had an outrageously bad attitude as if we were putting her out!! Roll on the day after and after my wife taking ANOTHER DAY OFF WORK to be there for the delivery which was 1pm then changed to 3pm and eventually turned up at 6.50pm because he had more business in Edinburgh!! Its now dark and we cannot inspect the furniture correctly. TAKE MY ADVICE DO NOT USE THIS COMPANY THEY ARE NOT THE CHEAPEST AND AT LEAST A "MAN WITH VAN" WILL TAKE MORE CARE AND ARRIVE WHEN PROMISED. THIS COMPANY DID NOTHING TO ASSIST NOTHING!!

Service cost: £240

Definitely not a 5* service, 0 star service would be generous! Charged £417 on the day after quoting £288. Van arrived 4hrs later than booked. Refused to take things that were mentioned when booking and although they still had space in the van they refused to take some extra boxes that were packed after booking, was asked at booking to give an “estimate” of boxes. Men with van were rude and unreasonable. Ridiculous price for an awful service and was only offered £30 refund today! Avoid this company and arrange with a independent man with a van or hire a van, will save you a lot of money and stress!

Service cost: £417

Have been trying to arrange a booking with this company for a week ! I have had 4 different qoutes , can never get through to customer service , was told off and patronised by a rude domineering sales man who told me to go elsewhere because I asked questions and changed my inventory list ! I was originally qouted 250 but it ended up at £570 !' Of course I cancelled and am now moving with everything being done for £300! Do not be fooled by this arrogant company !

Service cost: £560

AVOID! TOTAL WASTE OF TIME AND MONEY! We arranged to have a fridge freezer transferred, they arrived at 1pm and didn't drop the fridge off to the new address till 7pm! In the process they damaged our fridge freezer, the driver messaged us to inform us that he'd damaged it. Upon opening the fridge, all the shelves were broken and it was beyond economical repair. Anyvan did not pay for the replacement of our fridge despite them accepting liability and proof of costs. They will be reported to trading standards and I hope no one makes the mistake of hiring them at an already stressful time.

Service cost: £750

TRANSPORT OF GOODS FROM UK TO PORTUGAL. I required 5x small boxes, less than one half a cubic meter and weighing 65 Kgs to be transported from Hastings UK, to the Silver Coast, near Lisbon Portugal. First estimates from several firms were in access of £200, which were totally non cost effective.  From the Internet I located Anyvan with surprising results and communicated with Dave, who was remarkably helpful.  At first I suspected him to be too good to be true, he was prompt efficient and his quotation was one third of my previous one.  Truthfully, I thought that I was taking a chance in accepting his services.  I was very relieved by the prompt arrival for collection,  together with the courteous and helpful services of the driver Trevor. Having placed my order, I was in constant contact with Dave and was even sent a photograph of my boxes secured and sealed on a pallet, prior to being loaded.  I was informed of the departure date from UK and the arrival date in Portugal.  On the  date of arrival, I was informed by agents in Lisbon of the precise time of delivery to my home in Foz do Arelha.  My boxes arrived on time, still sealed on their pallet.  The driver assisted me with carrying the goods into my home. I cannot speak highly enough of the speed and efficiency the transportation of my goods, in fact I have placed a further order for a 40inch Tv plus other fragile items to be transported to Portugal. I thank Dave and Trevor for a job well done. John Wiseman  .

Service cost: £89

I posted an add on Anyvan and accepted a quotation of £174. When the requested deposit of £34 was paid I was sent an email stating the remaining amount of £140 will need to be paid once the job is completed.
The contractor Move2U completed the job and were great throughout and once the job was completed they advised me that I need to pay the full amount as Anyvan does not pass on any funds to them. The guys done the job and I paid them, bare in mind I was advised otherwise initially by Anyvan. When I contacted Anyvan they all stated that the the £34 go to the contractor as part of the £174 payment. After insisting on clarification we ended up on the same email trail with all parties and putting down the jobsheet and the invoice the contractor confirmed that they have no knowledge of the £34 and Anyvan is the entity that can answer that question. From that moment the anyvan agent stopped responding to emails. Two days later another agent confirmed that they kept the money and is not refundable nor is part of the quote contrary to what they advise on the original email. Luckily I am insured on my credit card so will be taking that payment back.
Be very careful in your dealing with Anyvan as you can and up out of pocket!DEFINITELY DO NOT RECOMMEND THEM!!

Service cost: £207

These guys were amazing. They worked so so hard. I had underestimated the load and they squeezed it all in without complaint. They had to do an extra load which they fitted in the same day for all my garden stuff ( I paid them for an extra load).
I was worried they would have a heart attack they worked so hard!! They were polite and very helpful. They helped move furniture from the garage indoors at the other end too!! I can't fault them and would certainly usenthe instant quote anyvan service again. Brilliant!

Service cost: £350

I have to say these guys are fantastic. They handled our stuff like it was a newborn kitten, everything was smooth and arrived intact. Don't hesitate to book these guys. Attitude throughout was great, polite, prompt and professional.



I have to say these guys are fantastic. They handled our stuff like it was a newborn kitten, everything was smooth and arrived intact. Don't hesitate to book these guys. Attitude throughout was great, polite, prompt and professional.

Service cost: £240

Listed a job and paid up. Collect some outdoor furniture from a friend and deliver to central London. Then the trouble started. The job was subcontracted to another driver who kept us waiting ALL DAY before telling us he was having trouble with heavy traffic. He didn't get in touch and we had to phone and phone the other driver and hassle to even get a response. There was no heavy traffic on that route. That was simply a lie. He eventually turned up at 10.30PM on a Friday night and expected our night porter to help him. Worst still their customer service is zero. Phones permanently engaged, emails not replied to, nobody gives a damn. I spent hours trying to get through and get someone to take this on board. They just made it so hard they're banking on you giving up. After 10 days of endless pursuit, they offered £20 credit (as if i'd use them again!!) and truly don't care. DO NOT USE ANYVAN. They're truly dreadful.

Service cost: £100

I placed an order by telephone with AnyVan (who describe themselves as “The UK’s favourite delivery, removals and transport marketplace”) for a motorcycle and accessories to be
collected from Brighton on Friday 29th June, delivery to be made near Launceston either Friday 29th or Saturday 30th June, in time for my departure to France.

When the order confirmation arrived, there were many mistakes, including the collection name, the delivery name, the delivery address (which bore no resemblance to the address I had
provided) and the special delivery instructions were unrecognisable. This happened in spite of the fact that I had used the phonetic alphabet to spell the names.

As soon as I discovered the errors, I contacted AnyVan
immediately to correct them. I explained several times that I was in an area of practically zero mobile phone coverage, and that email was the only effective way of contacting me, but this was ignored as the driver repeatedly tried to phone and text me.Their automated email response system promised a reply to my emails within an hour, but this rarely happened, often taking many times that, on one occasion over 20 hours. I tried driving outside the village and phoning them, and eventually, after many attempts and being kept on hold for so long that the battery ran out on my telephone, I managed to get through to an advisor on the night before collection. Shortly afterwards a response
to my email finally arrived. When I
checked the revised online booking confirmation, the names and delivery address had been corrected, but the special delivery instructions (vital in a small village with no street names or house numbers) were garbled, this time in a different way. My attempt to confirm with the driver that he had the correct delivery details resulted in no response until the following afternoon, by which time the goods had already been collected.
Eventually the delivery arrived, but only after I had
waited in for a second day, and after a succession of confusing and contradictory text messages which seemed to suggest that the delivery would be delayed until the Sunday. In the event,
only a part of the consignment arrived. The seat, topbox and the documents were missing, which meant that I could not SORN or tax the vehicle or use it. I contacted AnyVan immediately, but once again they failed to answer in good time. I made three separate suggestions for getting the goods to me, and
in an attempt to help, I delayed my departure to France as they offered to deliver on the Monday. Eventually I had
to leave and a neighbour waited in all day, but the delivery did not appear. When I carried out some detailed research, I discovered that the work had been subcontracted to a company whose head office was in a house in a residential cul-de-sac on the outskirts of Southampton. This was hardly consistent with the boasts of being “proudly featured in The Times, The Guardian, The Daily Telegraph The Daily Express, and The Financial Times”. Ten days and many emails later, the remainder of the consignment has still not been delivered, and I am still waiting for answers to my emails.The email trail between us in an attempt to clear up the mess now runs to over 5,000 words and 13 pages, yet we are no further forward. AnyVan seems to be incapable of giving a straight answer to a
straight question, preferring to ignore the questions altogether.
The audit trail is a catalogue of broken
promises and incompetence, with a complete inability to grasp the gravity of the situation and to take customer service seriously. One email even invites me to “Rest assured your items are in safe hands” which in the circumstances feels
like a bad joke.Looking at feedback from other customers on this company, it seems that I am far from alone in this experience, in spite of their claim to having 30,000 good reviews and being “The UK’s favourite delivery, removals and transport marketplace”
My advice is to avoid this company at all costs.

Service cost: £250

I used Anyvan in June 2015 to move a large kitchen table and some other furniture from N Worcs to my daughter & son-in-law in Milton Keynes. At first, everything seemed fine as the quote was good and the mover (cericeri aka Ceri aka Gary) arrived promptly as promised to collect the furniture. However, the mover turned up without any help and looked as if he might have dragged the table across the ground to get it to the van. Then, afterwards, my son-in-law reported that the table had "a few new long scratches and some fraying to the edge .. there seemed to be a bit of dragging" I passed this on to Ceri and, at his request, provided photographs too. I also agreed a a reasonable compromise with him to supply a small tin of good quality wax polish like Briwax to avoid any ongoing dispute. There then followed delays, excuses, promises to turn up with the agreed tin of polish that never materialised, and now a complete lack of any communication whatsoever despite numerous reminders - and it's now October. Anyvan have been no help, and have refused to take any responsibility for suppliers, so I will never use them again.

Service cost: £125