AnyVan

Booked way in advance and was told I could easily change my booking online up to 48 hours in advance. A few days before the move, I tried to change the number of boxes on my booking but the website said I wasn't allowed to change anything (even though it was much earlier than 48 hours in advance). I had an absolute nightmare trying to speak to customer services about it. Tried the live chat but people kept closing the chat on me as they couldn't help. I sent an e-mail that was never responded to. I phoned up and was passed around from employee to employee, put on hold, passed around again, on it went.. Eventually someone told me the price would be DOUBLE for the new order (bear in mind, I wanted to change it to around 10 FEWER boxes than before). I obviously refused to pay this, though I was stuck needing to move in a few days. After me explaining the situation over again for the hundredth time, the customer service employee said they would phone the driver and then phone me back. He then told me the driver had agreed a 'special price' of £200 more than I originally paid. I paid it because I was desperate, but really I feel cheated. Why should the price increase by *any* amount when it included less boxes than originally estimated? Please avoid this company - their customer service is awful and they will cheat you out of more money if you want to change anything on your order.

Service cost: £900

The worst experience I have ever had with a company.

My van never showed up, and the driver repeatedly lied to me and said he was on his way, while I could see on his tracking he wasn't. I waited an entire day for him while he made excuses, and eventually watched as he drove straight past my town to the other side of the country after promising he would be with me next.

Customer service were useless in every way while I tried to resolve this.

Eventually another van shows up, 24 hours later than I had booked. They damage a street sign, which they took no responsibility for. Once the van is packed, they spend ten minutes standing around chatting to each other in another language while I wait for my Uber. I repeatedly ask if everything is okay, and they say it is. It isn't until I am getting into the Uber that they tell me they have locked the keys in the van. I had frozen food in the van. I went with the Uber and waited at my new flat. Eventually the van shows up and they unload it, thankfully without incident.

I repeatedly tried to raise these issues with customer service and found them to be avoidant, obnoxious and condescending. I have still not received a refund. A truly appalling company at every level, from lying drivers, to incompetent and rude customer service.

Service cost: £115

I really made it tough for Any Van to do my removals to Cornwall ! I semi booked the job in then wasn't sure which date, then I changed the number of items to take !! phew! But in the end with only 2 days to go I confirmed my order and nothing was too much trouble for them. I had a lovely driver who was friendly and helpful and together we moved a sofa and a mass of small furniture items. He was punctual and polite and we met the next morning in Bodmin Cornwall exactly on time and he emptied the van into our house with great care and efficiency. I had been very stressed how this would all work moving furniture from Kent to Cornwall but it was absolutely no problem at all to Any Van and for the time, effort and administration we thought this was excellent value for money. You can cancel your booking and payment up to 48 hours before the start date of your job so there is no risk whatsoever. I would highly recommend these movers :) Carol.

Service cost: £400

I paid for the service, arranged a time with the driver, went to all ends to arrive 10 minutes before the agreed time at my property and waited for a driver who never showed up at the time we arranged. The driver never gave me a call, did not pick up my calls and the customer service 100% unable to locate their driver! Contacted the customer care the next day to claim my money back. Only to add to the bad experience an indifferent and rude customer care agent. At the end they put all the blame on me, they lie to me that I was wrong about the time I had agreed with the driver and refused to reimburse and refund my money. If you feel you have been treated unfairly and want your voice to be heard, ultimately maybe get your money back, get in touch with me and sign the petition.

Service cost: £110

We had extensive damage caused to our item - Anyvan are very quick to pass the buck onto the driver. We then had to pursue the driver through the Courts and obviously you only get reimbursed if they are able to pay.

They use cowboys with no scruples or morals and they hide behind a veneer pretending anything that goes wrong is nothing to do with them.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. UNFORTUNATELY YOU ARE NOT ABLE TO GIVE THEM ZERO STARS WHICH THEY DESERVE.

Service cost: £500

1. The slot booked was from 2-5pm, they called to cancel at 2:20pm.
2. Said they couldn't find someone to replace with so they would refund me. (ZERO HELP)
3. A van arrived to my house at 6pm saying they are from AnyVan, zero security, no email or call received regarding this arrangement.
4. Had to cancel another last minute booking I did as I was flying the next day so had to be done that day.
5. Calling non stop at their headquarters, no response, stress levels reaching their limits.
6. Called to give this awful feedback and all they offered was a credit in my account. They said nothing else could be done unfortunately. Surely they could make a partial refund or something as there is no way in hell I will be using their services again.
7. This complaint is solely on customer service not the drivers themselves.
8. Recommend to NEVER use AnyVan (https://www.anyvan.com)! Rent your own van and do the moving yourself instead.

Service cost: £105

Avoid at all cost, they turned up late then complained to me they were running behind. Which meant they couldn't make the deadline of 6pm, so all was agreed to meet the next day at the location at 10am, however a few hours later I get a text saying if I don't pay more money my belongings were being dropped off at a unknown/unagreeed location, which resulting in me paying more money then agreed. They then refused to drop off the next day at 10am when the location was reopen and meant the dropped all my belongings off at 8am outside the gates on the roadside. Never did I receive a apology for them being late or not making the drop off time. I was just demanded more money for my belongings to be dumped on the road side!! Luckily it wasn't raining! They are a complete joke! Please don't waste your money with these people!

Service cost: £200

Our experience with Anyvan on 06.05.2018 was a complete disaster. Two Lithuanian young guys arrived and one of them was talking in their language and laughing non stop from the beginning till the end. They loaded the van incorrectly and we told them to make it correct his answer was very rude.He said he knows what he is doing and I better not to comment. They couldn't fit all the items which were on the list while booking. Anyvan is using subcontractors and they were not interested with the problems we have faced. Instead they offered us to go back to storage to collect the missing items which was very unprofessional. They even couldn't think that it was their fault. Never use them again and would definitely NOT recommend to anyone.

Service cost: £446

I required a sofa to be moved from my dining area to my living room. I was assured on the phone that they would send to experience drivers are qualified to dismantle and reassemble sofas I was asked to pay up front, which I did, £100. I then received a phone call to tell me they have changed the job and somebody would be coming later that evening; I accepted this because I needed the sofa to be moved ASAP. When said man arrived he took one look at my sofa and and for me it would not be possible to move this as it was not “bolted“ together. He then insisted on my husband assisting him to move it into the living room without disassembling it. Despite the fact we have tried this with humans him, of course it didn’t work. He then said he would have to leave, I pointed out I paid hundred pounds and the job had not been completed. He informed he would contact the company and tell them he had not fulfilled his side of the contract. I received a phone call Leston five minutes later from the company telling me because I cancelled the job I would have to pay the full monies that had given them. I explained I have not cancelled the job but they told me because I had allowed the van man to leave that was the same as cancelling! I would’ve assumed holding somebody hostage is illegal! My husband wrote a review on trust pilot, I had it blocked because it wasn’t in my name. So I wrote a review on trust pilot, they’ve also tried to block that one! Customer services were rude, very rude and fat and showed no empathy towards the fact that I paid £100 and my sofa was exactly where it was before the booking was made. Important to note that yesterday my husband DID manage to get the sofa into our living room, so it seems disassembly and reassembly was possible after all. Very angry with this company they refused to give me a refund. I have now taken out a dispute with my bank to reclaim the money they’ve informed me that I should be very helpful.

Service cost: £100

These guys assure you they can drop your furniture to a storage unit and there is no need to go with them because 'we do it all the time'. My brand new furniture was then shoved into the unit even though there was space to place it properly - making everything indented, lamp shades broken etc. But Anyvan then refused responsibility because there was no insurance. I need to insure the simple expectation of not shoving my furniture into storage? Also, the guys who did this could not be contacted and disabled their phone, and Anyvan says it's not responsible for what they do. Convenient. I also lost my set of cutlery which is bizarre.
Please don't go with these guys. Don't be deceived by some self-written good reviews. They're too dodgy. Each time I used them, they want to charge more on the morning of the removal as the landlord is waiting by saying that one lamp wasn't on the list so they need £40 more or they won't move anything. I just gave up being ignored or referred to speak to the collection men whose phone doesn't accept calls now.
Absolutely don't deserve to be in business.

Service cost: £120

DO NOT TRUST- WORST COMPANY EVER!
Hi, don’t usually leave negative reviews but I thought this may save someone a lot of stress and money, learning from my experience.


I had numerous issues with my move including the delivery date not happening WITHOUT the driver or anyvan informing me. I did not receive the services upon quotation as the service wasn’t worth the £602 I paid!


Firstly, upon collection.
-There was no text from the driver 24hours to arrange a slot as advertised on your website
-No driver text on the morning collection and driver did not pick up my calls either
-Called anyvan and they had to reach driver to confirm
-Tracking service as advertised on website did not work till 30 mins before driver arrived.
-Driver Leontin on the day informed me I had different drivers for delivery which I was not told of by anyvan.

Day 1 delivery
-Day of delivery confirmed upon booking I had no call/email/text from driver or anyvan.
-I took the day off work and waited all day for delivery
-Driver did not answer my calls
-3:30/4pm, after getting through on the busy anyvan line, driver said he was not coming.
-WHY WAS I NOT TOLD BEFORE, I understand with this removal job and with a long distance job there will be delays or breakdown problems which is fine if I was called by the driver or anyvan.
-This resulted in a days salary gone and I had to buy necessities as my belongings didn’t arrive. All would have been resolved if I was told.

Day 2 delivery
-The anyvan customer service assured me the driver would contact with confirmation of delivery date and slot.
-BUT HE NEVER DID (No call or text on next morning)
-Tired calling driver but no response
-No replies to messages
-anyvan line was busy multiple times
-At this point I had grounds to call the police-my all belongings were in an unknown location with no sign of delivery and I felt like this £602 had been a scam.

My boxes were delivered 6pm a day after my paid for delivery day. I was not compensated for the 2 days of work I missed waiting for the driver or the necessities I had to buy to tide me over until it came.

Service cost: £602

Staff at Anyvan courier are very pleasant and sympathetic but when my furniture arrived damaged they cannot intervene and the courier will not accept any responsibility despite being the only one to move the item (Vaman 15 ) Think this contravenes the sale of goods act as you pay them a deposit for services and then pay the driver. Waiting for a call back from Trading Standards as the initial advice has been taken and Vaman 15 has not been in touch. I now have to deal with a damaged item and as the innocent party feel that I have paid in full both anyvan and Vaman 15 and received a damaged item. Not sure how any of this is my fault but when you are accused of stitching them up it's hard not to feel aggrieved . My advice to others is to consider how they would feel in this situation it's the only service where you pay , they assure you they have insurance and when it goes wrong refuse to make a claim oh and there is nothing you can do about any of this SCAM is the only fitting description.

Service cost: £74

Used Anyvan to transport a large computer desk from Birkenhead to Sheffield. The staff were very helpful when I made my initial inquiries giving me immediate quotes for the job. I chose their quote for 1-of-3-dates which was cheaper. I chose 3 consecutive dates when I was available for delivery. The Anyvan driver then contacted me the day before the move with an ETA.

On the day of delivery I tracked the position of the van with an app on my PC (also available for iphone/android) and was waiting at the gate when they arrived. They put the desk exactly where I wanted it, politely asked for my signature and left.

Simple as that.

Service cost: £75

I agree with other users. Don't even deserve one star. Book and paid for collection of wardrobe (pick up Cardiff and drop off Surrey). Heard absolutely nothing. Slightly worried the day before that I have had no news on driver I tried calling. I like others here was assured that they were allocating a driver and were in fact just working out routes (staff are clearly told to say this to customer and not be transparent. Being fobbed off was only after several attempts to get through to anyone at all. Phone just rings and rings and rings. Tried the web chat and you end up speaking to a computer (which is obvious by the scripted / too fast to type useless and unhelpful responses). AVOID AT ALL COSTS. DO NOT USE THIS COMPANY. Given the poor service I inclined to think their claims of being a trusted partner with many other reputed firms and 20,000 trusted reviews UNBELIEVABLE. Maybe one for Trading Standards me thinks.

Service cost: £140

Firstly turns up in a van that had no company logo for ANYVAN and in fact you could quite clearly see the logo from another unrelated company had been painted over.

The driver blames his manager for him arriving without the 10 boxes we had paid for and spent over an hour going back to base to get them, making our move LATE. Moved all our items outside despite the fact the VAN wasn't there to put them in and we only just managed to avoid the rain.

Rude and careless staff member damaged our TV and then tried to blame us for it. The same careless person damaged a vase and again tried to blame us and said it wasn't his fault. This was despite the fact that my wife and I were nowhere near him when both incidents happened. NOT ONCE did he apologise !! Kitchen boxes that were packed by the same useless staff member had bleach spilt in them as the boxes were not kept upright. Even a cat litter house was tipped over in the van (thankfully I put clean litter in it before we moved). Absolutely no care was taken in moving our items and we WILL NEVER EVER use ANYVAN again.

They even took the money early and not 72 hours before as I was told and was more than I was quoted. Worst removal company I have ever used and I urge anyone reading this review to shop else where. Please do yourself a favour DON'T use ANYVAN !!

Service cost: £676

AnyVan are a bunch of charlatans. With less than 24 hours to go, my price (which I’d already paid) has been hiked up to the point where I’ve cancelled it altogether. I’d rather delay my house move at significant cost to myself than bring business with these deceitful, scam artists. I used their own online booking tool and spoke to a member of their team to ensure clarity during the booking. With merely hours to go, I’ve now received a call telling me that my price had to go up because I hadn’t given them sufficient information. Just to emphasise, this was meant to happen tomorrow. Looking at other reviews, this seems to be a reoccurring scenario. The lesson here; is that you should just pay a little more up front, deal with a real person, build a relationship and get someone who cares about the job to work with you. As if that wasn’t enough, dealing with Anyvan’s ‘customer service’ team during an already stressful time (moving home) is one of the most unfortunate tasks I’ve ever had the misfortune of taking part in. I’m still waiting on my refund too. I wonder how long that will take…Pathetic.

Service cost: £131

Great professional service highly recommend and would use again . Moving a few items from a auction house in Derby to London. Very professional prompt service and a great rate . Items were very carefully wrapped too . Faultless and the driver kept me very informed throughout the whole trip
reat professional service highly recommend and would use again . Moving a few items from a auction house in Derby to London. Very professional prompt service and a great rate . Items were very carefully wrapped too . Faultless and the driver kept me very informed throughout the whole trip.

Service cost: £120