AnyVan

All we wanted was a sofa to be moved from one house to another, 10 minutes apart, in a time-slot we'd paid extra for.

Instead, my boyfriend and a friend have endured 4 hours in the cold, then with a sofa in a stairwell after the driver said he would be 20 minutes. The man never came and we had to pay an extra £50 for a private van. A 1 hour event has turned into a 4hour (and counting - he still isn't home) escapade.

The scenario of events is as follows:
1. Book anyvan service to arrive 7-8pm in 2 days. Easy.
2. Get a phone-call on-the-day stating the driver was in a traffic accident - they're looking to replace him. Receive voicemails later that the driver has been replaced. Informed that I should receive tracking information shortly.
3. Finished work, it's now 18:50 - I use the online chat to find out what's happening. I'm told the driver is due between 7-9pm. Not ideal - we had to cancel all plans. We'd paid extra for the 7-8 time-slot, and Boyfriend and Girl had rushed leaving work to be at the location by 7pm. I'm given the driver's contact details and I forward them to Boyfriend the Girl (who is selling her sofa to us).
4. Boyfriend is waiting/ wandering in the cold until about half 8. He phones the driver, who says he is 20 minutes away.
5. 9pm - the driver hasn't followed up on a phonecall to say where he is. I contact customer support. They say he's somewhere at the location, and I'm refunded the £18 I'd paid for not being informed of the the time-slot change. (+1 pt to the kind lady at customer support)
6. By this time, Boyfriend and Girl are making gains shunting a sofa in stairwell - 7 floors. They try to phone the driver - no answer. It's almost 10pm.
7. I try phoning customer support, but they're closed after 10pm. The driver is a ghost. It's down to us to miraculously find a van/ large taxi at 11pm on Friday night. The driver is probably partying.
8. 11pm, Boyfriend and Girl are incredibly lucky to find two polish men with a van who will deliver for 50 squids.
9. Almost 12, Boyfriend arrives home, wet from the rain and looking worse for wear. I'll be sending chocs to Girl as thanks.

Long story short: avoid anyvan. I'll be complaining to customer support for a refund and potentially escalating the service for distress caused to customers, and failure to deliver.

Service cost: £100

Delivery guys came late, picked up my stuff, and were then late by over a day. Wasted a whole day waiting at the drop-off point with many frantic phone calls, them hanging up and telling me to call the main company. Extremely unprofessional and completely remorseless. Ended up with a £10 compensation for the "change of time slot delivery" from the customer service person, though the ironic thing was that the delivery men didn't even make it for that rescheduled time.

Service cost: £75

The driver arrived on time, but that's about it. The van was already half full with goods and the driver had no idea about the amount of stuff which needed to be transported. He blamed the company for not providing enough space in the van.
Although there were two persons on the van, they forced me to load all the stuff with them.They also left 3 items because there was no more space left and when I complained the driver blatantly lied and said that not only all the stuff was taken but also some extra things were loaded. Such a ridiculous claim! The company sided with their clown employees. Many of the items were damaged during transit but the company refused to accept any responsibility whatsoever and only offer vain apologies once they've ruined everything.
BEWARE of this dishonest company. If you really want to try their cheap service then gather as much evidence as you can with pictures of before and after and do not sign the delivery fulfilment document unless you are 100% sure that everything is safe. You have to be like Sherlock Holmes to deal with this company.

Service cost: £200

I chose Anyvan as it had a professional looking website but I might as well have just chosen some random off Gumtree.
Phoned to ask exact time of pick up as I'd bought an item off ebay and seller needed to know. Was told by driver (very limited English) that van had broken down earlier and now running late. Gave me an approx pick up time outside the slot I had chosen. Told him it would be too late as seller wouldn't be there and told me he would ring back as on other job. Needless to say he couldn't get there in time, so had no delivery but still charged full price! Ebay seller refunded cost of the item but still £95 out of pocket.

Service cost: £95

DO NOT USE THIS COMPANY - VERY VERY BAD EXPERIENCE - THEY WILL EXTRA CHARGE YOU ON THE REMOVALS DAY

I had the worst experience with this company. It may seem cheap at first but they will charge you at every little step in the process.

I had a removals planned for my last day at my last flat and the guys from Anyvan arrived there and decided that since the van could not park within 30 feet from the elevator there was no time to do the job and they.. LEFT!

Then the company force me to reschedule and pay an extra 90£ otherwise they would not do the job I had already paid!

Service cost: £200

I had a terrible experience with anyvan - would give them NO stars if possible.

Moving from my one bed flat to my new property 80 miles away - the guys arrived to collect my things 2 hours early and when I explained I wasn’t ready yet, hassled me to commence the move early, which I felt compelled to do.
They then complained that there were more items than listed on my booking - it’s very hard to give an accurate estimate of how many boxes/bags will need to be moved during a house move, but apparently anyvan require a fully accurate listing of ALL items - which is unrealistic and quite frankly ridiculous.

Once the van was packed the guys said they would meet me at the other end. Turns out they were going to another job (40 miles across country away from the delivery point), with all my belongings in their van - nobody informed me this would happen at any point, and during this time the driver was uncontactable.
They finally delivered my goods 4.5 HOURS after finishing the collection.
I am absolutely furious at the service, and after many phone calls to so-called ‘customer service’ didn’t even receive an apology, just repeatedly told ‘we are a multi load company’.
Despite their claims to the contrary, this is not made clear at all on their website, by phone, or by any of the email communications. It is false advertising and they are a bunch of cowboys.

DO NOT USE THIS COMPANY they are not fit for purpose, utterly horrendous.

I have since received a paltry £15 compensation only after insisting on speaking to a manager and pointing out the flaws in their service and particularly their advertising.
BEWARE AND SWERVE.

Service cost: £177

Altogether terrible service.

The key thing is that AnyVan is just a site that links you to random people with vans. They have no control of quality so it can be really poor.

Dreadful experience overall. Driver did not arrive in the allotted slot, but no notice was given that he was running late. Eventually reached AnyVan and they said he’d be another 2 hours. 3 hours later at 6pm we got a call to say he wouldn’t be coming at all.

They booked us in for the next day but couldn’t guarantee a van. After hearing nothing, the next morning they rang me to say the driver was trying to find his assistant but couldn’t wake him up and asked if we were happy to help him with the move instead.

He turned up an hour late in a battered old van, smaller than we needed with half of someone else’s stuff already inside. He was a nice guy but definitely just a man with a van rather than a mover and things got just piled up randomly inside. Took two trips because of the small van and things got scratched and bashed en route.

Complained to AnyVan but they flatly refused any compensation.

Service cost: £120

Unfortunately our move with AnyVan was a complete nightmare. I would strongly discourage anyone from using this company.

Our driver was late and we expressed concerns to him that there may not be enough space in the van but he said it would be fine. They had made an error with our inventory but he said it was okay to go ahead. After we brought all of our stuff down to the van and had used half of the space assigned to us he said we could not continue to load the van without paying extra for our smaller items which were not on their incorrect inventory.

Customer service were of no help whatsoever and so we had to unload the van and leave all of our belongings on the street whilst the van drove away.

Service cost: £106

I booked for 1 person to move a bed and some other boxes to a location about a 20 minute journey away. The tracker kept saying they were coming but they weren't (it read '9 minutes away' for about an hour) and they were completely uncontactable. No reply to all my calls and messages.

When they did arrive, there were two people not one so there wasn't space in the cab for me and my friend. Then they said that insurance prevented us from travelling in the cab anyway. That would be fine, if it had said ANYWHERE beforehand online, or the person I spoke to, so I had to organise an uber last minute.

I just wish I had paid £10 extra to set up the whole delivery with the person who owned the van directly, who picked up the phone, who didn't get lost on the journey but then refuse to pick up the phone so I could help give directions. Bad experience.

Service cost: £100