AnyVan

If you are indifferent to agreed pick-up times, happy to deal with a rude driver, and content not to be able to reach Any Van Customer services, then this is surely the company for you. My courier service had to be achieved on a certain day, but it was clear that the driver had taken on too much previously and would not arrive until the early hours of the following day. This was not convenient for the lady from whom the item was to be collected (ill, a cancer victim, about to go on holiday the next day). So my object for collection, bought and paid for on eBay, will probably now be written off. DO NOT CONSIDER FOR A MOMENT USING THSE PEOPLE.

Service cost: £100

I made order to remove 2 fridges and a cabinet on 05/07/2017. But their staff sent wrong order to driver. Therefore driver refused to return goods. I asked Anyvan to refund my money but they refused to refund. So I decided to take action and asked them to send an email mentioning that why you cannot make refund. Now 2 weeks passed. They did not send any emails. Very cheating.. why cannot they send email? Now Citizens Advice directed me to small claims and Trading Standards. I won't allow anyone to cheat me.

Service cost: £500

Any Van use contractors, if you’re lucky you get a good one we didn’t!. They rushed & dropped two of our items. Never took any care with removals just desperate to finish. They told us they broke the hall light in the new house and we noted they’d ripped our mattress after they’d left so took a picture & tried to claim from any van. The contractor then blatantly lied & said they took the pic of the damage before they moved it & sent it to us!!. We have proof we took the photo and when. Any Van mis sold us their basic insurance without making clear it didn’t cover breakages, which is the main cover needed, though it does cover theft & lightening!. We’re now trying to claim on the contractors goods in transit insurance though we already know they are liars so don’t hold out much hope. This made a very stressful house move far worse.

Service cost: £350

When your using anyvan as a customer please get a second opinion from driver in relation to what Anyvan put in their statement to you. Anyvan makes it look like the driver is getting some if not all of the deposit that they quote when in reality they keep the whole amount leaving the driver to quote as low as possible. Nick O'Leary has endorsed this method to create a wealth for nothing for Anyvan whilst the driver does all the hard work for peanuts. My recommendation is that you avoid this bogus website and look on facebook fer better LOWER FAIR deals.

Service cost: £123

This company have no concern for customers. I have been let down twice by them for one simple job - of collection and delivery of a butchers bike. I went on their site chose my day paid the price, and arranged for the person at the collection end to wait in for Anyvan. Both myself and the seller of the bike waited in all day from 8am - 6pm and no collection was made. It was down to several calls on my part to find out that the diver couldn't make the pick-up. Fast forward to the next arranged day 5 days later and a call the day before to say AGAIN that there would be no driver. Their attitude is harsh, like they just don't care, they just want your money. They take your money and your time in advance and play you like a fool. So a whole week after I first booked collection and paid the cost I still do not have my item. I had to ask for a refund which I was told would take up to 78hrs to show in my account. I couldn't even talk to a manager. I will never use Anyvan again and I strongly advise others to think twice before using this very ugly company. NOT TO BE TRUSTED!

Service cost: £6800

Following their advice I booked a Friday pickup and a Saturday delivery to take stuff to my son's house that he hadn't moved into yet. Friday pickup was OK, on Saturday their driver texted to dsay his van had broken down and he would deliver Sunday, my son texted back saying OK but after 1 pm. there was no response, when my son work up at 9 am on Sunday morning at his current address 5 miles from the new place, he discovered a text from the driver timed at 6 am stating delivery would be between 8 and 10 that morning and was inflexible on the time. I mean who takes text messages at 6 am on a Sunday morning. My son had no option but to divert the delivery to his old address and cough up £40 with another outfit to move it later. All driver communication was by text, their customer care consisted of an online chat service, no resolution, just fobbed me off. Lucky to get one star, Cowboys. You know the old adage if you pay peanuts!!

Service cost: £81

Any van delivered 10 dining chairs which had to be collected within a specified time frame from the seller. Everything was done exactly as requested. The driver was extremely pleasant and kept me informed of arrival time so that I did not have to miss an event that I wanted to attend later that day Very pleased indeed with the service. The chairs were all kept in good order. I would definitely use Anyvan again and on the basis of my experience, I would recommend them.

Service cost: £116

They have been awful from start to finish. No confirmation was sent out because the guy who took the original booking couldn't spell my email address correctly (he misspelled Birmingham). I've spent the past 2 days on the phone to them trying to get bits sorted and they have been terrible at every point. Their customer service is mostly rude and unhelpful. They'd cancelled my van driver and didn't find a replacement for hours after that (meaning my delivery didn't go out and arrive on time) and never seem to have any drivers available. Never using AnyVan again.

Service cost: £160

A bad start: Arrived half an hour late to collect my belongings, diverted on route to "another pickup" without warning and delayed us for hours. Am awful middle: Came screaming down our narrow road and crashed into my car, in front of me. Then proceeded to unload two dozen black bin liners from their van in order to get to my stuff, turning the street into a temporary garbage dump. An awful ending: Despite multiple assurances that the damage would be paid, at one point even offering to pay in instalments, no money was ever received and my car remains damaged.

A truly awful experience that I wouldn't wish on my worst enemy, Anyvan you should be ashamed. Could be a movie deal in it for me though..

Service cost: £150

I ended up having the most stressful moving experience. They outsourced the service, so the 'Michael' that was supposed to be my Van was impossible to contact (or never exist). I had to contact the customer service which was pretty useless. The communication that they promised never happened and the driver never called me. The worst part was they turned up very late with a scary looking driver who was not helpful at all. He charged me extra five pounds to ride with him even though earlier he said I was not allowed to get in the van with him (though on the website, they said I could). The move was in November 2018, but I was so afraid of the driver that I waited till I moved out of the house to write this review.

Service cost: £100

The driver had called me right before he was making his way down to where I was. When I was moving my things from the 15th floor to the ground floor, the helping guy was there to help move the things straight to the van (there's a bit of a hassle going through the lobby and reception, but he didn't mind it anyway which was great!)

Then once everything was loaded into the van, they took off to the delivery place where they waited for me and my friend to reach (we were walking, so we took a slightly longer time than estimated) but they waited for us and gave us a call to check if we were arriving nonetheless.

Once we arrived, they assisted in loading the things onto trolleys (we were storing it at a storage place which had trolleys) and once they were done, the job was done! Really smooth moving day, they were helpful and accommodating.

Service cost: £35

Unacceptable. How did a company go to such low depths? They assigned a completely worthless moving company who does not know what they were doing. Came with a van that did not have enough space for my items, I had booked more items than they actually transferred. I had to move half the stuff myself due to the weaklings that call themselves movers that turned up. No skills, should have just got a man with a van, at least they know which side is up. They left my job midway to do another one and returned in the evening after me being very stern that it had to be completed the same day. Broke my glass tv table due to their incompetence and mover promised me they would replace it (but now unreachable). I had insurance for the move, but the excess is much higher than what the item is worth. Anyvan said they will look into it and now after burning my 7 day claim period came back to me to say they cannot do anything. Leaving me in a situation where insurance company may not now honour the claim. Horrible experience, don't use Anyvan, instead use a company where you at least can speak to the movers directly. You have been warned. As for me, small claims court it is.

Service cost: £333

Soching and poor service. 2 guys arrived no uniform and van belongs to another moving company. No english, bad manners, I watched them droping on the road my antique furniture. Halth way the packing they stopped and demanded extra money. When they finnely delivered my stuff to new property I noticed every piece of furnityre was damaged- they didn't take any care whilst packing and moving stuff. I try to speak with one of them and he admited the liability to us. When contacted Anyvan was told that they allegedly completed investigation and denided any liability. they called me a lier despite me sending them proof of the damage and told me that I damaged all the furniture before the move! NEVER USE THEM!!

Service cost: £752

I used this service because the website states that your move is insured - I thought this made it worth paying the extra money rather than just using someone with a van or hiring a van and moving myself.

The driver lost a supporting beam for my table in the move. When I contacted the company about this, they said they would get back in touch and it took a full month of me chasing them for them to finally tell me that my items were only insured if the driver stole the entire contents of my move or if the van set on fire and all items were destroyed - apparently individual items aren't covered.

I'm obviously shocked by this policy and now have to replace a full table that cost me £325 because the driver has lost a beam that it is useless without.

I work from home and not having my table for a month has been extremely inconvenient. If I had been told this policy in the first place when I first complained, I would have looked at replacing my table sooner rather than waiting for a month to be told they won't be taking any action.

It's particularly frustrating, as the driver claimed the beam was never there and that they moved the table in two parts. The table was actually moved in six parts, with the driver delivering five of the six parts, so their story clearly isn't true. I understand that drivers must move a lot of items and probably don't remember specific items from individual moves, but it's clear that Anyvan's policies remove responsibility for lost items from their shoulders if they simply say they never saw an item or deny it even existed. Of course, nobody is going to admit they lost an item if they know they can simply deny having ever seen it, so it's not great for the customer.

All in all, I'm really disappointed and have lost £325 due to the driver's negligence and dishonesty and the company's unfair policies.

Service cost: £100

The worst company that you could work with, they are manipulating the customers with fake promises just to take the deposit and if something is wrong with the quote they do not give money back. I strongly advice to not use this website as they are scammers. Worst experience ever. Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.

Service cost: £1500

I used any van to pick up a Marshall Amplifier and Speaker cabinet from Bournemouth and deliver it to my home in Billericay, Essex. This was roughly a 300 mile round trip which I was going to undertake but given the weather over the Christmas period I decided to check for delivery prices. The Anyvan application brought several prices to me from £350 to the eventual £78 that I ended up paying. I was nervous about using a provider that was pricing so aggressively, but any van advised me that my goods were insured and the driver was fully vetted and certified. As it turned out, the driver could not have done a better job, picking up exactly on time , keeping me in touch throughout the entire journey and then delivering in as timely fashion as possible. I would definitely recommend this driver and any van as an aggregation site that can save you a LOT of money when you need to ship goods or move house.

Service cost: £78

I was doing a one bedroom move from Bournemouth to York, it was within a certain timeframe I had for my things to be moved, so it was crucial to find a mover that would be reliable and cost effective. The cheapest quote I found was from Anyvan, with it being a large move in terms of location, I was very 50/50 about using the service considering reading prior reviews, a lot of which seemingly negative. I had a text from the courier service who informed me of the drivers contact information about a week or so before. I got in contact to ask a specific timeframe, as it was scheduled between 12-6, however I was not told an estimate for which time the driver would be arriving, although I specified as early as possible. This was taken into consideration and on the day I had an early slot bang on 12. However there was very minimal contact between the driver and myself. Upon arrival the driver helped me put everything into the back with good care. Nothing was thrown or handled badly. He was very quick in doing so and set off straight afterwards. I was told the delivery would take place the following day, and that the house would be contacted with a time, I was given an estimated time of around 3-4. My house back in York got the call that the delivery would be arriving at 3, which was convenient. The driver handled everything well and put it all into the house for us. There was no hassle, all was done quickly and with caution so everything was taken care of.
In terms of communication is where this company lacks, you have to ensure to phone the courier for the drivers personal info if you're wanting to make adjustments etc. I made a couple of which that I specified last minute but there were no troubles with there being extra boxes and no extra costs. Overall I'm glad I chose this service over any other, for the price was manageable and the service was quick and to the point.
I'd recommend for smaller scale moves especially, I can't comment on how a full house move would go however my personal experience was a positive one, everything going and arriving in time, allowing me to make my journey the following day a stress free one.

Service cost: £280

Booked a studio move literally across the country. After reading about some of the reviews on here, I was a little skeptical and nervous to say the least. But my worries were unfounded.

The folks showed up right at the beginning of the allocated time slot. Despite having to make multiple trips up and down a flight of stairs, they had no complaints and went about it quickly. In less than 30 minutes, my flat was emptied, everything was strapped down in the van and they were off.

Unfortunately, they were stuck in horrific traffic on the way there and had to deliver everything the next day instead. Nothing they could have done but they were professional about it and kept me updated throughout.

Unloading went even faster than loading and they even offered to help me carry some furniture to different rooms if needed. There were some slight scratches on my bed headboard, but it's the side that will be against the wall so I wasn't too bothered. And there was a slight break at the back of my bookcase, but it's just a cheapy one from Ikea so it was expected and doesn't affect it much.

Overall, pleased with the result and glad that everything went as smooth as it did.

Service cost: £600

I am sitting waiting. I have been since before 11.00 the eta given by the driver. At 12.45 I rung him, no reply. I ring AnyVan, they say he will ring. 13.10 he rings with new eta 17.00-18.00. We have 3+ hours ahead of us. 14.20 he rings again. Eta now 18.00 - 19.00. He still proposes to drive to Lincoln. I at nearly 70 now have to drive 175 miles in the dark when I should already be there. AnyVan always pleasant to talk to but can obviously not produce the goods. I really feel I would like some compensation for the stress I have been caused today. Anyway. If you are considering using AnyVan my recommendation is DON'T
I have not even got there yet, so I will update my review with another if I survive the experience.

Service cost: £281

Arranged for my daughter to have some bits collected from A to B.

The driver broke down - his fan belt broke (basic maintenance, especially if you are a long distance driver. You should know your vehicle) -so had to wait for the AA to show up (90 mins apparently). This left him behind on his "deliveries".

He point blank REFUSED to deliver the goods the same day (took him TWO hours to call my daughter and tell her that he was "behind") despite her paying for the delivery.

Now, my daughter has mental health issues and autism - so this happening really got her on edge and almost causing harm to herself.

AnyVan were rude and obnoxious. No help what so ever. Will not be using again, that is for sure!

Service cost: £666

I would strongly advise NOT TO USE THIS COMPANY although I was very concerned the van was too small and stated this on numerous occasions my furniture was crammed in the van resulting in damage to my furniture. I am now having trouble getting compensation for the damaged items even though the driver admitted they had broken an item of furniture, other items damaged were discovered upon unpacking after the drivers had left. This company states they are insured for damage but are unwilling to pay out when there is a claim caused by them.

Service cost: £750

This was the second time I used Anyvan for removals. I was completely happy from start booking to completion. The booking process was easy and the price, excellent. I was kept fully informed and received text messages and contact details prior to the removal itself, Darren and his team made the move easy and trouble free. I was delighted with their service. Highly recommended. I don't plan on moving too often, but would use this service again without hesitation.

Service cost: £410

DO NOT USE THIS COMPANY!

Booked for removal 12-3pm. Van not here at 3pm.

Called driver at 3.10pm no answer. He text back saying van broken down. Anyvan blankey state couldn’t supply another driver or offer alternative.

So I’m left on my own to sort out my removal on the day I’m meant to move out of the property. Once I asked they said they will just refund me and that’s it.

That’s what you call bad service.

What an unreliable company. Don’t use them if you want peace of mind that someone will be there to help you with an already stressful move. Your driver might or might not turn up and you’ll have to pay more to find another one on the day.

Service cost: £192