AnyVan

I used Anyvan in June 2015 to move a large kitchen table and some other furniture from N Worcs to my daughter & son-in-law in Milton Keynes. At first, everything seemed fine as the quote was good and the mover (cericeri aka Ceri aka Gary) arrived promptly as promised to collect the furniture. However, the mover turned up without any help and looked as if he might have dragged the table across the ground to get it to the van. Then, afterwards, my son-in-law reported that the table had "a few new long scratches and some fraying to the edge .. there seemed to be a bit of dragging" I passed this on to Ceri and, at his request, provided photographs too. I also agreed a a reasonable compromise with him to supply a small tin of good quality wax polish like Briwax to avoid any ongoing dispute. There then followed delays, excuses, promises to turn up with the agreed tin of polish that never materialised, and now a complete lack of any communication whatsoever despite numerous reminders - and it's now October. Anyvan have been no help, and have refused to take any responsibility for suppliers, so I will never use them again.

Service cost: £125

If you are indifferent to agreed pick-up times, happy to deal with a rude driver, and content not to be able to reach Any Van Customer services, then this is surely the company for you. My courier service had to be achieved on a certain day, but it was clear that the driver had taken on too much previously and would not arrive until the early hours of the following day. This was not convenient for the lady from whom the item was to be collected (ill, a cancer victim, about to go on holiday the next day). So my object for collection, bought and paid for on eBay, will probably now be written off. DO NOT CONSIDER FOR A MOMENT USING THSE PEOPLE.

Service cost: £100

I made order to remove 2 fridges and a cabinet on 05/07/2017. But their staff sent wrong order to driver. Therefore driver refused to return goods. I asked Anyvan to refund my money but they refused to refund. So I decided to take action and asked them to send an email mentioning that why you cannot make refund. Now 2 weeks passed. They did not send any emails. Very cheating.. why cannot they send email? Now Citizens Advice directed me to small claims and Trading Standards. I won't allow anyone to cheat me.

Service cost: £500

Any Van use contractors, if you’re lucky you get a good one we didn’t!. They rushed & dropped two of our items. Never took any care with removals just desperate to finish. They told us they broke the hall light in the new house and we noted they’d ripped our mattress after they’d left so took a picture & tried to claim from any van. The contractor then blatantly lied & said they took the pic of the damage before they moved it & sent it to us!!. We have proof we took the photo and when. Any Van mis sold us their basic insurance without making clear it didn’t cover breakages, which is the main cover needed, though it does cover theft & lightening!. We’re now trying to claim on the contractors goods in transit insurance though we already know they are liars so don’t hold out much hope. This made a very stressful house move far worse.

Service cost: £350

When your using anyvan as a customer please get a second opinion from driver in relation to what Anyvan put in their statement to you. Anyvan makes it look like the driver is getting some if not all of the deposit that they quote when in reality they keep the whole amount leaving the driver to quote as low as possible. Nick O'Leary has endorsed this method to create a wealth for nothing for Anyvan whilst the driver does all the hard work for peanuts. My recommendation is that you avoid this bogus website and look on facebook fer better LOWER FAIR deals.

Service cost: £123

This company have no concern for customers. I have been let down twice by them for one simple job - of collection and delivery of a butchers bike. I went on their site chose my day paid the price, and arranged for the person at the collection end to wait in for Anyvan. Both myself and the seller of the bike waited in all day from 8am - 6pm and no collection was made. It was down to several calls on my part to find out that the diver couldn't make the pick-up. Fast forward to the next arranged day 5 days later and a call the day before to say AGAIN that there would be no driver. Their attitude is harsh, like they just don't care, they just want your money. They take your money and your time in advance and play you like a fool. So a whole week after I first booked collection and paid the cost I still do not have my item. I had to ask for a refund which I was told would take up to 78hrs to show in my account. I couldn't even talk to a manager. I will never use Anyvan again and I strongly advise others to think twice before using this very ugly company. NOT TO BE TRUSTED!

Service cost: £6800

Following their advice I booked a Friday pickup and a Saturday delivery to take stuff to my son's house that he hadn't moved into yet. Friday pickup was OK, on Saturday their driver texted to dsay his van had broken down and he would deliver Sunday, my son texted back saying OK but after 1 pm. there was no response, when my son work up at 9 am on Sunday morning at his current address 5 miles from the new place, he discovered a text from the driver timed at 6 am stating delivery would be between 8 and 10 that morning and was inflexible on the time. I mean who takes text messages at 6 am on a Sunday morning. My son had no option but to divert the delivery to his old address and cough up £40 with another outfit to move it later. All driver communication was by text, their customer care consisted of an online chat service, no resolution, just fobbed me off. Lucky to get one star, Cowboys. You know the old adage if you pay peanuts!!

Service cost: £81

Any van delivered 10 dining chairs which had to be collected within a specified time frame from the seller. Everything was done exactly as requested. The driver was extremely pleasant and kept me informed of arrival time so that I did not have to miss an event that I wanted to attend later that day Very pleased indeed with the service. The chairs were all kept in good order. I would definitely use Anyvan again and on the basis of my experience, I would recommend them.

Service cost: £116

They have been awful from start to finish. No confirmation was sent out because the guy who took the original booking couldn't spell my email address correctly (he misspelled Birmingham). I've spent the past 2 days on the phone to them trying to get bits sorted and they have been terrible at every point. Their customer service is mostly rude and unhelpful. They'd cancelled my van driver and didn't find a replacement for hours after that (meaning my delivery didn't go out and arrive on time) and never seem to have any drivers available. Never using AnyVan again.

Service cost: £160

A bad start: Arrived half an hour late to collect my belongings, diverted on route to "another pickup" without warning and delayed us for hours. Am awful middle: Came screaming down our narrow road and crashed into my car, in front of me. Then proceeded to unload two dozen black bin liners from their van in order to get to my stuff, turning the street into a temporary garbage dump. An awful ending: Despite multiple assurances that the damage would be paid, at one point even offering to pay in instalments, no money was ever received and my car remains damaged.

A truly awful experience that I wouldn't wish on my worst enemy, Anyvan you should be ashamed. Could be a movie deal in it for me though..

Service cost: £150

I ended up having the most stressful moving experience. They outsourced the service, so the 'Michael' that was supposed to be my Van was impossible to contact (or never exist). I had to contact the customer service which was pretty useless. The communication that they promised never happened and the driver never called me. The worst part was they turned up very late with a scary looking driver who was not helpful at all. He charged me extra five pounds to ride with him even though earlier he said I was not allowed to get in the van with him (though on the website, they said I could). The move was in November 2018, but I was so afraid of the driver that I waited till I moved out of the house to write this review.

Service cost: £100

The driver had called me right before he was making his way down to where I was. When I was moving my things from the 15th floor to the ground floor, the helping guy was there to help move the things straight to the van (there's a bit of a hassle going through the lobby and reception, but he didn't mind it anyway which was great!)

Then once everything was loaded into the van, they took off to the delivery place where they waited for me and my friend to reach (we were walking, so we took a slightly longer time than estimated) but they waited for us and gave us a call to check if we were arriving nonetheless.

Once we arrived, they assisted in loading the things onto trolleys (we were storing it at a storage place which had trolleys) and once they were done, the job was done! Really smooth moving day, they were helpful and accommodating.

Service cost: £35

Unacceptable. How did a company go to such low depths? They assigned a completely worthless moving company who does not know what they were doing. Came with a van that did not have enough space for my items, I had booked more items than they actually transferred. I had to move half the stuff myself due to the weaklings that call themselves movers that turned up. No skills, should have just got a man with a van, at least they know which side is up. They left my job midway to do another one and returned in the evening after me being very stern that it had to be completed the same day. Broke my glass tv table due to their incompetence and mover promised me they would replace it (but now unreachable). I had insurance for the move, but the excess is much higher than what the item is worth. Anyvan said they will look into it and now after burning my 7 day claim period came back to me to say they cannot do anything. Leaving me in a situation where insurance company may not now honour the claim. Horrible experience, don't use Anyvan, instead use a company where you at least can speak to the movers directly. You have been warned. As for me, small claims court it is.

Service cost: £333

Soching and poor service. 2 guys arrived no uniform and van belongs to another moving company. No english, bad manners, I watched them droping on the road my antique furniture. Halth way the packing they stopped and demanded extra money. When they finnely delivered my stuff to new property I noticed every piece of furnityre was damaged- they didn't take any care whilst packing and moving stuff. I try to speak with one of them and he admited the liability to us. When contacted Anyvan was told that they allegedly completed investigation and denided any liability. they called me a lier despite me sending them proof of the damage and told me that I damaged all the furniture before the move! NEVER USE THEM!!

Service cost: £752

I used this service because the website states that your move is insured - I thought this made it worth paying the extra money rather than just using someone with a van or hiring a van and moving myself.

The driver lost a supporting beam for my table in the move. When I contacted the company about this, they said they would get back in touch and it took a full month of me chasing them for them to finally tell me that my items were only insured if the driver stole the entire contents of my move or if the van set on fire and all items were destroyed - apparently individual items aren't covered.

I'm obviously shocked by this policy and now have to replace a full table that cost me £325 because the driver has lost a beam that it is useless without.

I work from home and not having my table for a month has been extremely inconvenient. If I had been told this policy in the first place when I first complained, I would have looked at replacing my table sooner rather than waiting for a month to be told they won't be taking any action.

It's particularly frustrating, as the driver claimed the beam was never there and that they moved the table in two parts. The table was actually moved in six parts, with the driver delivering five of the six parts, so their story clearly isn't true. I understand that drivers must move a lot of items and probably don't remember specific items from individual moves, but it's clear that Anyvan's policies remove responsibility for lost items from their shoulders if they simply say they never saw an item or deny it even existed. Of course, nobody is going to admit they lost an item if they know they can simply deny having ever seen it, so it's not great for the customer.

All in all, I'm really disappointed and have lost £325 due to the driver's negligence and dishonesty and the company's unfair policies.

Service cost: £100

I recently booked a van to move furniture from Carlisle to Bristol. Dealings with the company and driver were very efficient but the afternoon before the job, the driver texted me to say that his van had broken down so he wouldn't be able to complete it. Anyvan weren't able to find me another van that day and just said that I could either cancel or rebook. No offer of compensation was made, even though I spoke to two members of staff to explain that I'd been seriously inconvenienced by having to rearrange the collection and drop off arrangements with people at two properties at very short notice. I also asked the manager to send me the contact details to make a complaint and received nothing. When the job was finally completed, the driver was very efficient.

Service cost: £140

After booking a van for a specific confirmed date I was informed by the driver that it would happen over 2 days..

I was very clear on how this needed to work, my online chat person confirmed this was all OK, if I had been informed of the 2 day job I would not have booked. I went back to Anyvan who said the dates
were on the job sheet, I had just looked at the confirmation email which only stated 11th.

Anyvan stated if I wanted a same day delivery I would need to pay a further 100 pounds..I canceled and asked for an immediate refund, I was then informed this would take 3 - 5 days.
SHAME ON YOU ANYVAN
The last Anyvan representative I spoke with clearly has not taken customer services skills at any level.

Service cost: £212

Terrible experience. Driver failed to make proper arrangements for pick up, meaning the arrangements failed. Anyvan then try to charge me an extra £27 to re-arrange, whilst the pick up location are also charging storage for the failed pick up item. Numerous emails to resolve the situation, but no satisfactory outcome. I am now suing them for a refund, storage charges incurred, and hours of inconvenience, whilst also having to now make alternative arrangements for the pick up. anyvan have failed me miserably and I would not recommend them to anyone.

Service cost: £69

Absolutely shocking , 3 hours late and degrading as they went though every single item , refused to take bags instead of cases , customer service shocking and cost was more than double of a local man who I had to get after there staff left.

After multiple phone calls got a 3rd back as a refund.

Unless you know exactly what you have in your house to the last item , they will leave your stuff and not refund you as I was told by two managers.

Service cost: £309

I got a call from anyvan on the morning of the day of delivery, implying that the driver was outside the shop from where my item was going to be picked up and that the shop was closed and wouldn't open for another couple of hours. Anyvan told me they would now have to rearrange everything and get another driver. For that I had to pay a 50% surcharge which was £44. I then spoke to the owner of the shop from which my item was being picked up and it transpired that the driver had in fact already contacted him on the afternoon before the day of delivery and had then been informed of the shop's opening hours. So the driver was fully aware of the time when my item could have been picked up and could have made arrangements accordingly rather than pretend he was outside the shop and his schedule had been thrown into disarray. Anyvan claim that it was my fault for choosing a timeslot between 8am and 6pm which I assumed covered the delivery time but is apparently for the pick-up time. This is not clear on the website. Either way, the driver was fully aware of the shop's opening times well ahead of setting off so there was no need to "rearrange " anything. Charging me an extra 50% of the delivery fee was an utter rip-.off.

Service cost: £132