AnyVan

If I could give zero stars, I would.

I ordered a van to move some large boxes and suitcases. After being told by the agent regarding the moving personnel that “they” would move my stuff and all I had to do was direct “them” on where to drop it, imagine my shock when a single man came on the day. The boxes were wayyy too heavy for him to move and I had to help with the move even after I paid over £100 for this service. The move time was extended by such a long time that I missed an appointment on the day.

I also asked if I could follow the van and was told that I could. Only for the driver to say I couldn’t and I had to spend additional money on a train ticket.

The drop off was even worse as I had to carry half the load with the guy, lugging incredibly heavy suitcases across a parking garage. My asthma did not help matters and I had to use my inhaler after the driver left. A week later, and my body still hurts in places I don’t even know the names to.

Called the customer service to complain, a lady said they’d get back to me 3 days later, nothing.

Called again a few days after and had the worst service of my life.

This lady “Thea” basically called me an illiterate, saying I said “follow the Van” instead of “ride inside the Van” and for that reason, I was at fault for thinking I’d be able to ride with the driver.

I was also apparently at fault for not asking how many people the agent was referring to when he said “THEY would move the load, and to just direct THEM at the drop off” (which obviously was not in reference to a single person when he said it).

The gaslighting, lack of empathy, and overall disregard during this call was so insulting and downgrading.

To add insult to this festering injury that is AnyVan, the driver charged me an additional £48 on the day for an extra box!!

So, DO NOT USE AnyVan! There are so many better services out there who won’t provide shitty service, put the health of you and their driver at risk, and basically call you stupid for raising a complaint.

Move size: Studio flat Service cost: £157

Avoid AnyVan at all costs. My experience was extremely stressful and highlighted how unreliable this company is.

I booked a move for 4 November 2025 (12- 4pm). At 8am I received a message saying my movers were on their way, along with a tracking link. Throughout the day, the arrival time kept getting pushed back. I was given the driver’s number; when I reached him, he claimed he’d arrive after another job. By 6:30pm, the tracking link stopped working and he stopped answering calls.

Customer support was equally unhelpful. They couldn’t reach the movers either, leaving me stranded with all my belongings packed and waiting in my building’s lobby. I also had to consider last-minute accommodation because it was clear the move wasn’t happening. After lengthy back-and-forth and no willingness to compensate me, they rescheduled for the next morning.

When the movers finally arrived on the 5th, they claimed they couldn’t unscrew my bed frame and didn’t bring the right tools. Even after I provided tools, they insisted two screws wouldn’t come out. I removed them myself in under a minute, showing they simply didn’t want to take the bed. After this, one mover refused to speak to me for the rest of the job, leaving all communication to his colleague.

At the new location, they made me stand outside to “watch for parking tickets,” despite available parking nearby that I’d pointed out earlier. They also ignored my instructions about where the bed should go, insisting it wouldn’t fit, yet I moved it into the correct spot myself without issue once they left.

When I contacted the company afterward to request compensation for the distress and extra work I had to do, they refused at first and eventually offered only a £10 refund on a £300 move.

Overall, the service and support were appalling. This company turned an already stressful move into a nightmare, and after speaking with others, I learned my experience was not unusual. I strongly recommend avoiding AnyVan.

In an ideal review, I would leave them no stars at all!

Move size: Partial Move Service cost: £300

Hired a van for a local move. The first driver cancelled 3 days before the job. The replacement driver turned up late, took advantage of me not being there to have my sons, who were only supposed to help him load the van, do the loading for him while he spent his time on his phone. He then refused to do more than one run, it needed 2 and was a 15 minute trip, as he had double booked and had another job to get to. On the delivery end he unloaded everything onto the pavement, left it there and drove off to his next job. I phoned Anyvan to complain, nothing was done. Avoid them if possible and definitely avoid the driver calling himself ally1983!

Service cost: £100

The internal screen of my tv was smashed, which only became apparent when I turned it on later in the day, and a piece artwork with great sentimental value was lost during the delivery.
I tried to track down the painting but was told that the drivers said they brought it into my flat, which was clearly a lie, so there was no further action to be taken.
When I asked to be reimbursed the cost of the tv Anyvan’s method of investigating was to ask the driver if they had broken it, take their denial at face value, and then close the investigation.
Incredibly frustrating and just shows that Anyvan are only there to take your money and then wash their hands of you.

Service cost: £440

THEY WILL TAKE YOUR MONEY AND NOT TURN UP ON TIME!!
We booked for 8.30 and specifically told them not to arrive before 8.30. They sent a confirmation for 7-9 which is completely wrong!! We replied and ask for cancellation or do ot turn up before 8.30. They ignored and claimed to have turned up at 8. We arrived at the venue at 8.15 and did not see anyone from Anyvan.

We phoned the customer service, the guy is the rudest customer service ever seen!! They do not listen to your situation and just insist that Anyvan did right whatever!!

They cannot provide a refund because the driver turned up for seconds at random hour and gone??

What a stupid rubbish service!!

Service cost: £150

Shocking and extremely poor service from AnyVan. Website clearly shows lots of smiling happy people in Anyvan branded work attire and Anyvan branded vehicles. They are happy as they are about to provide you with possibly the worst service of your life and charge you for the pleasure.
I booked to take a king sized mattress from and address in Sandwich to a retailer in Rotherham as the item was being returned for a full refund.
the online tracking only worked until the item was picked up then promptly stopped.
if that was the end of the issue then I would have been happy.
A few hour later I started getting phone calls and texts from the driver saying the retailer was refusing to accept the item as "it was not in the original packaging". Once I called the retailer they told that initially was true until about half an hour before when they realized it was a package from me and agreed to allow the return, however it was then noticed the item was damaged. When I say damaged I mean wrecked!! the item had been strapped into the van so tightly that he had bent the whole of the mattress. The retailer confirmed in writing to me that this was the case. I called Anyvan immediately who claimed to have photos showing the mattress laying in the back of the van. I asked for these and when these arrived they clearly showed the mattress being stood up on its side. furthermore there was no chance of it being laid on the floor due to the ladders and work tools which were strewn across the floor. These also blatantly were from when the item had been picked up and NOT when it had been delivered (and also did not feature time stamps!)!
The retailer sent me some more pictures which differed from the van drivers photos and clearly show how the damage had been caused by the strapping of the item.
I raised a claim with AnyVan only to receive a weak response a few days later saying that the "trusted transport partner" was not prepared to accept liability for the damage as they are unable to impose this upon the partner as they purely act as a mediator and pointed me to their terms and conditions. Interestingly these terms and conditions refer to an item 8.9.. however only go up to 8.8 before moving on to 9.
Anyvan also refused to refund my delivery cost as "delivery has been attempted" but missed the point the partner damaged it. this is now going through my credit card company as a chargeback.
I was told to take it up directly with the Partner. Which I did. Using the contact details provided by Anyvan which I challenged as the details provided showed a company which had ceased trading in October 2018. I was informed the details were correct and a recorded delivery letter was sent promising legal action if my loss was not covered.
10 days later my wife receives a phone call from someone living at the address sounding very worried saying the Partner has not been living at that address since October 2018 (when the company ceased trading).
When I challenged Anyvan they then obtained correct address details (so there were wrong when I challenged them initially!!)
registered letter sent to the correct address where delivery was attempted but no-one was available to sign for the item, this is now being returned to me as redelivery/collection has not happened for the last 18 days.
Anyvan have been no help whatsoever and constantly wash their hands of everything and blame the transport partner.
I am now in the process of issuing a summons to County Court to the Partner.

This company should be avoided at all costs!!

Service cost: £126

If you want your items delivered cheaply but damaged use this bunch of cowboys - if not go to someone reputable. Paid for two individuals instead of one too to mitigate damages as I cannot lift. On arrival they get you to quickly sign a document then off they go, the document says the items arrived in the same condition. Had my head not been in the sky I would have taken the time but you know how moving day is, stressful. My suggestion is don't use these cowboys, use a firm that will care for your precious goods.

Hilarious - they ask me for further details then report my review - seriously DO NOT USE ANYVAN because they really just use any van and Tom and Harry to move your precious goods!!

Service cost: £400