Simply Removals

I used Simply Removals to move across London yesterday. It was easy and painless from start to finish. The removal men arrived on time and were tidy, professional and incredibly helpful. I felt completely at ease throughout the entire move and all of my goods were returned to me in the same condition as they left. For a service as good as I received I would have expected to have to pay more, but they were very reasonably priced and one of the cheapest quotes I received. I have moved several times in London and would have no hesitation to recommend this company to anyone.

Service cost: £300

Very dissapointing. The van that was sent was way too small. When I contacted simply removals a manager basically blamed me for booking a small van when in actual fact I read out each an every item with dimensions to them over the phone and it was they that decided on the size of the van. When I told them how dissapointed I was the manager slammed the phone down on me. I am absolutely disgusted with simply removals, they are unprofessional, dishonest and rude. I made the mistake of not reading other reviews that were posted. Please do not use this company or you will be dissapointed. Also, a couple of items were damaged as well.

Service cost: £190

The men turned up late for my removal, spoke little or no English. My items were packed so they had no reason to spend more than the contracted two hours and the house I moved to was less than 10 minutes drive from where I lived. A bag containing my children's electronics namely a PS Vita, Portable charger and two tablets, was personally handed to one of the men ( big mistake!!) because the items were fragile and my son told him so.  All items were delivered except the electronics worth over $800. Of course they want you to sign that if items are missing they are only liable up to 30 pounds because surely they are out to steal from unsuspecting clients. Not only did the items get stolen I was charged twice and they have refused to even provide me with the evidence of the basis of the charge made to my account.  I would never ever recommend the to anybody. They are simply dishonest.

Service cost: £165

Absolutely nightmare.  The experience was awful from beginning to end, still recovering from the experince, almost two months later!  Company happy to take my money but not to provide a reputable or credible service.  Operatives spoke lottele English and were rude.  Ate and drank my food without permssion.  Packed all items in the wrong boxes, labeled wrongly and placed boxes in the wrong rooms.  I am still trying to locate essential items I.e. duvet and pillows  Promised much but delivered very little..

Service cost: £680

At first I was reasonably happy with Simply removals. I felt slightly disappointed that on the day of the move the men asked for an extra £60 in cash which they say was for extra items that were unassembled. I did not after a long day of moving want to dispute this.  We had one wardrobe leg broken when it was carried from the first property which was brought to my attention & photographed by the removers. After unpacking I realised we had a few small but high value items "missing" like my ipod 6th gen shuffle & an older one, mini iPad & charger, brand new Ugg sheepskin gloves which still had the tags on. I telephoned the customer services to let them know this, they advised me to put it in writing along with pictures of the items.  This I did less than 3 weeks after our move date. I then had a rather off hand email 2 weeks later telling me that my claim was out of date as their "TERMS & CONDITIONS" state that all claims need to be in writing to them within 7 days ! Why did they not tell me this when I called. Simply because they did not want to held responsible. I have emailed a further 3 times trying to get them to take some responsibility for their staffs actions but they simply are not interested. I paid £3000.00 to them to move me & their packing staff stole items & their removal men damaged my wardrobe & they just keep telling me my complaint is OUT OF TIME! .

Service cost: £3000

DO NOT USE THIS COMPANY, THEIVES I used this company in May 2013 they moved my belongings from berkhamsted to hemel hempstead into a storage box company. We moved back to our house in November and used a different company that I have used many times before and have been totally honest. It took about a weekto unpacked our belongings and I found that 2 Pairs of very expensive boots had gone missing, A sheepskin coat and some underwear. All of the items were very expensive and all were on display when Simply packed them. I have been in contact with Simply since that time and they will not do anything about it, they have said that the 2 porters they used are very honest , I told them that I had 3 porters at my home, thery also told me that they hadn't packed any of my items however I pointed out to them that they did pack a lot of my personal items and that I still have their boxes to prove it. My possessions that have gone missing are valued at £2000, My boots Russell and Bromley circa £800 and underwear valued at £150, I have contacted the police and I have been given a crime reference number and the police are going to investigate as there have been other thefts. DO NOT USE THIS COMPANY THEY ARE DISHONEST AND WILL NOT PAY OUT.

Service cost: £450

Disastrous moving day, the van they sent was late and far too small for job, no one seemed to care about this when I told them, they just said they would get another van if required. The removal men expected me to do all the communicating with their Head Office about my dilemma. The customer service team said there was no other vehicle available and that I would have to wait for the van I had to unload and return for the rest of my things. At this point the removal men said they were out of hours and could not go back for the rest of my chattels? I was told nothing else would happen unless I paid £60 per hour, plus petrol. The person moving into my house was threatening to sue me if I did not have my things off his property by 5pm. So my family basically ended up moving ourselves for twice the price quoted. The removal men also broke several antiques in the move through clumsiness. When I complained to the Company, Customer Service were not interested, nor the Managing Director, who refused to answer my letters or calls. I WOULD NOT RECOMMEND THIS COMPANY!!

Service cost: £650

DO NOT USE THIS COMPANY, YOU GET WHAT YOU PAY FOR, CHEAP AND NASTY ! We used Simply Removals to move our possessions into storage then out of storage into our new home. We are reasonable people and of course there maybe times when small things are broken but you don't expect a sofa to be broken. Our 3 seater iKEA sofa with chaise was separated by my husband for the move, but upon it's return we found that the sofa had been damaged to the point where the screws holding the chaise, armchair, and sofa together were not secure as the wood that was supposed to holding them was broken, split and unable to be fixed. We found this out a few days after our belongings were delivered. We complained and filled out a claim form, accompanied with photos only to be told that it couldn't have been their delivery drivers as they would have reported it. The sofa was in perfect working condition when we received it and now we have a sofa that cannot be repaired. They have made several suggestions on how we can fix our sofa: we have spoken to IKEA, spoke to tradies and tried to fix it ourselves, but refuse to acknowledge that the fault is theirs. Never again.

Service cost: £320

I have come on here today to leave a positive review on Simply Removals and I can't believe that I have spotted some negative experiences.

I have used this firm twice in the past nine months and on both occasions I have found them to be nothing other than professional, courteous and highly capable. This, along with the reasonable price is why I chose to use them a second time, and why I would use them again.

Unlike with various companies in the past, I felt very much at ease and that my possessions were in safe hands. They made the process as a whole relatively stress-free.

So, If you are looking for an inexpensive and trustworthy removals firm with the ability to work within a strict time frame, I would strongly recommend Simply Removals.

Service cost: £150

INSURANCE CON !

Yes they are the cheapest - for a reason !
I used their "FREE" insurance and quoted the value of all the items under their clause 9.2 and they confirmed by email that we were covered.
My laptop was damaged in the move and they say that as their staff didn't pack it, then we are not covered.
This part has never been mentioned to me before and now I am £450 out of pocket to buy a new laptop.
their "customer service" is appalling !!

WILL NEVER USE THEM AGAIN !

Service cost: £800

PLEASE NOTE

I don't want to mislead anyone - Packing and unpacking, pet moving was not included although won't stay off the form despite me unchecking the boxes!

Really pleased with this company. The vehicle arrived on time and was pretty quick by the time my house was completely empty and everything was on its way. The guys I spoke with on the phone were friendly along with the chaps who came to move my belongings who were also professional, conscientious and efficient.
All my items were looked after and arrived safely at my new house. I'm already recommending Simply Removals to my friends and colleagues.
Thanks guys. Very pleased!

Service cost: £890

The three guys arrived with one of their big blue vans early (6:40am) as promised and very quickly had everything loaded. We had no problems with loading, they expertly dismantled our very large sofa and were careful when moving the furniture. We had no scuffs, marks, dents on any of the items. They arrived early at our new house (1:00pm) and we had to wait while the money transfer went ahead. We were told that after an hours wait, we would be charged extra. However the money went through on the hour and we had no problems. With hindsight we would have asked them to arrive later to collect and so give more time for the money transfers.But we were told the loading would take 4 hours, so we calculated 4 to load plus 3 hours travelling would bring us to 2pm. However loading only took 2 hours! So it could have cost us more. The three guys were very proffessional and focused on the job, did not stop for a drink. Good value!

Service cost: £830

We had to move with short notice so these guys were booked literally 2 days before the move. I went for this company purely because they were so much cheaper than all the other quotes and although there were some negative reviews I wasn't worried because the feedback regarding the services we wanted were very positive (load and unload, no packing involved). Because a couple of reviews criticised the payment methods I called to double check before I made a bank transfer which I'm glad I did as they said that it would be cash only since we gave such short notice. It would have been handy to have been told this initially. Nonetheless paying in cash was fine by me and ultimately preferable to any other method.

We moved from a first floor 3 bed flat to a 3 bed houes about 20 miles away. The guys were half and hour late but they did call to let us know before the agreed pick up time and given the time (7:00am)it was totally understandable that they would get stuck in traffic as the roads around us get extremely congested in the morning.

The guys did seem knackered when they arrived which worried me a little but they were in good spirits and seemed to pack everything up in good time, including some bits that I'd forgotton to mention on the inventory (2x bikes and garden table and chairs. I'm still impressed by how easily they managed to move all of our stuff. Unloading was just as stress free as loading, the guys asked us where we wanted each piece of furniture and unloaded even quicker than they loaded.

The whole job took about 3 hours which includes the half hour journey to our new place. I was really pleased with these guys and would recommend them to anyone.

Service cost: £372

I had been let down by my previous moving firm so I called Simply Removals on advice from a work work colleague who has use them before. They really got me out of trouble, after booking them on Friday they arrived on Sunday Early and had the delivery completed within three hours!! Amazing. The gentlemen from Lithuania were Polite, courteous and no task was any trouble! If you are looking for a firm to entrust with your worldly possesions then you cannot get much better than this!    .

Service cost: £500

Very mixed experience. The price was excellent - they offered a price match on another quote to both pack and move me. The men who turned up (an hour earlier than agreed) were very polite - but unfortunately  thought they were coming to move me, not pack - so they had to go away and send another team who arrived 90 minutes later. The team  were very hard working but decided to move and pack in one day and by the end they were so tired (it was 11pm) they  left a large number of items still at the property which I subsequently discovered including a whole wardrobe of clothes, kitchen equipment, pictures. There was also a lot of  damage to the flooring upstairs where the laminate is now tented up in the middle of the floor. The men did not draw it to my attention - even though it was very very obvious and the company dealt very badly with my complaint taking a week to reply and then saying investigation takes 10 days.  When pushed they explained that their insurance would almost certainly not pay as it could have been a result of furniture which had held the floor in place now being moved and I should claim on mine.  Although this is absolutely a fair point I felt it was very poorly communicated and I felt very badly dealt with. As a result I cannot recommend this firm at all.

Service cost: £680

I got a cheap quote from this company over the Internet and it was then adjusted as we had more belongings to move. We had two other companies come to our house and measure our belongings which was given to Simply Removals. They charge a £55 waiting fee after one hour when your belongings are on the lorry outside your new house and refuse to take items that have already been agreed via an email when submitting the value of your contents to them. Basically do not trust this company as they knowingly sent a lorry that was far too small for all of your stuff and when you call the office they say they will speak to the manager and get back to you but to this day I am still awaiting for them to return my call!! Anyway the two removal men we had were good and loaded the lorry and took to the new property and off loaded some (fortunately it was a sunny day) and returned to get the rest of our belongings and done our move in two trips!! As luck had it we were paying cash so when they emptied the lorry load into the house and sat on the back of the lorry and said they were finished with all the items they had offloaded earlier still sitting on the drive due to their company sending a van that was too small we had the upper hand to tell them to at least shift the big heavy stuff into the house else they wouldn't be getting a penny!! All in all it was a nightmare and I would never use this removal company again as even when we tried to complain after the event we got nowhere and in all honesty my dad could have driven the size lorry they turned up in so wish I had moved ourselves.

Service cost: £530

The men on the ground are excellent but the company as a whole are terrible - they did not send a van big enough for my house even though they had packed the house the day before. then when the man who was packing the van said it would not all fit in the head office said he would have to make two trips - my stuff was left in the front garden while the new people moved in. The workmen worked thier socks off until 9 at night but I had to pay the company another £200 before they would allow the man to continue loading the van.  Head office did not appologise, and did not complete the job because I was left with furniture not put back together (no bed to sleep in that night) and some items damaged because the packers (different from the loaders) had not packed well. I have complained and 3 months later am still waiting for some kind of resolution. The men who were packing the van said that this often happens and that they have to pick up the pieces of the company's unprofessionalism. Avoid at all costs unless you want a stressfull moving day.

Service cost: £700

The guys who moved us from London to Glasgow were fantastic. They arrived on time, they were polite, friendly, hard working, ridiculously quick, very professional and took away a lot of stress from a very stressful move. Everything arrived in Glasgow in one piece and nothing was damaged. I can't praise them enough! I thought the quote was a bit steep at first however I underestimated the amount of stuff I had. Considering they loaded everything from my house into the lorry and then drove to my office and loaded all the stuff from there and then drove 400 miles and unloaded everything, I now think what I paid was a bargain.

Service cost: £1188

Two men did a huge days work without complaint or question. Spot on time and delivery  --- can't fault the company or its employees  
No damages and sympathetic handling of valuable/ fragile goods as well..and this included garden plants and produce.
Top marks all round for performance. Top marks also for the appearance and professionalism of the crew. Thay made maximum use of van space but with care and attention.
Would gladly recommend this company to anyone considering the daunting task of moving house.
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Service cost: £580