Simply Removals

I spent a little time reading reviews and checking on insurance before deciding to go ahead with the above company. They advised me they had £20,000.

I made them aware that it was a two bedroom house going to three bedroom. They didn’t ask on the amount of boxes or to come up and see.

I had difficulty getting through to speak to someone and tried all the nearby offices at times. I couldn’t pick up the free packaging, they didn’t have it in their office and had to have it delivered to another address as I was working away.

Where they were great were that they allowed me to change the day by one day.

I had asked could they bring a tv box with them and I would pay for it but was advised it wasn’t necessary as they had blankets and left a tv. mirror, and matching lamp and Laura Ashley chandelier out for this.
On the removal day itself I was advised they would arrive 8-8:30 for a Marlborough move to Swansea. At 8:30 I called through and was abruptly told it was an estimated time and they had got stuck in traffic in Swindon.

The removal men did ring me left two messages one saying they were delayed one where their phone had gone off and I could hear them talking in the background.

They arrived around 9:30 having come from Bristol not Swindon as the owner had told me. The van was small. Their words not mine too small for the job. They rung their manager who apparently told them it was too bad, and they spent some time calling around to see if they could get a second van.

The removal men were polite and courteous and told me not to worry they would get all the items in.

They did pack everything up and headed off for Swansea around 1:30 ish advising they would be stopping for food. They allowed me to track them on my phone so I could let my sister know where they were as she was letting them in for me.

I had asked for the bed and wardrobe to be dismantled and reassembled. They had to take the desk apart as there wasn’t room to get it into the van.

I arrived in Swansea as they were leaving they advised that they couldn’t find a leg for my Laura Ashley Snuggler but it was there somewhere.

When I got into the house I found my Willis and Gambier bed had a hole in the rattan headboard.

Later I discovered one of my Cotswold and Company chairs had been dented and chipped at the top, and another had damage all down the side.

My delicate Laura Ashley paper chandelier had been added along with the mirror into aChristmas tree storage bag, with boxes on top of them. The mirror had chips on it and the paper chandelier had three large holes.

My matching Cotswold and Company Tv unit has a dent in the front and the Laura Ashley snuggler chair still only has 3 legs. The desk that was dismantled to be fitted in is still in 5 sections and was not reassembled.
My two Laura Ashley armchair have Indentation and scratches on them.
My move was on the 1.08.18. I sent an email and rung on the 2nd to which I was told “ I knew we’d have trouble with you as you complained yesterday. “
I was asked to put this in writing I did with the attached pictures on the 3rd. The owner advised me he would need to speak to the removal men. He then told me as the mirror and light hadn’t been bubble wrapped they couldn’t be claimed for.

I was never asked to do this either when I approached about the tv, or on the day. I have yet to come across bubble wrap strong enough to withstand items being put on top of them.

I went back on Monday 6th and asked for an update adding in further damage that had been discovered.

Today Thursday 9th I wrote and advised I was going to put this review in place. To which I had an email asking do I have pictures to show my possessions were not damaged before the move.

The insurance of £20,000 only pays £50 per item damaged. But at present the owner doesn’t even seem to want to give me that.

During the day whilst I can’t prove it and this is second hand information I was informed there are no local offices, the owner has an office abroad and books drivers to use his vans. This is why there was no office for me to pick anything up from.

Had I read a review like mine before I had booked I would never have used this company. The items that have been damaged are going to cost a lot more than £50 each to repair and other than a replacement leg, most repairs are still going to be visible.

I have pictures but this review will not let me load them however I am happy to share with anyone who wishes to know more.

I wish to ensure anyone else moving avoids having to go through this.

Service cost: £590

We had a lot to move but the team worked incredibly hard and fast and were very accommodating. We had to wait to get into the new house so they had to work late to get everything unloaded with no complaints. The team were very friendly and smartly dressed and both vans were well presented and clean. Price for moving a large 5 bedroom house was £1400 vat. We packed and they came the day before to pack the vans and completed everything in 4 hours. Small van came on the day to pick up final bits and both vans were at the new property at the time requested.  .

Service cost: £2040

6 months pregnant 4 year old child 150 miles to move, first into storage then to Nottingham. Day 1 packers were 2 hours late London o camberlerely did not complete packing nor pack fragile goods securely. Day 2 booked 4 men quoted for 4 bed house, 2 men arrived 1 hour late smallest lorry you hve ever seen. 2 hours later after a harsh call from us another lorry arrived van smaller 2 men so 4 men as booked but small lorries! 3 hours later artic lorry arrives 3 men ,late getting out of property furniture not wrapped or protected all dirty from truck. I'm in tears with child, dog ,leave husband to help load. Arrange delivery to Nottingham, arrive on time artic lorry and a van 5 men great start, open truck not our stuff, half of our belongings  Not loaded. Van half empty, so no beds no wardrobes. No effort to fix problem by customer service again I'm 6 months pregnant standing outside in the snow for 2 hours directing what's our stuff and where to put it! Feel ill and stressed wish I could say it was a one off but both sides of the move this went wrong . Then to see. Furniture damaged dirty and missing heart breaking! Removers were kind helpful  but in fairness they new nothing of our stuff whoever in charge of the full operation should not be in this job and no one cared to resolve nor get our stuff to us great move ruined thanks simply removals.

Service cost: £2300

I was so pleased and delighted at the care and consideration shown to me by this firm. I was I small house move from upstairs flat to semi house, the arangmnets for the time and date were fully explained and reminded to me.. the overall time taken to pick up and move me in was 4 hours far above my expectations even though I had packed all the boxes my self. the requests for information /help were done polightly and clearly. I cannot recomnd this firm and team to highly they supported me in evry way they could a very big thankyou to them.

Service cost: £250

Was very disappointed, the movers were due to move by belongings out of storage and deliver them between 11-2. Was told on the day at 1 that delivery could be late as five, they actually turned up at 6:15pm!! Was not unloaded until 9pm, which was great for my three year old. Subsequently to the move I discovered that the bolts on my washing machine were not fastened by the movers so it now leaks. After complaining to Simply Removals I was ignored - I still haven't received an answer. A very poor service in all. .

Service cost: £900

I was expecting them at 8:00 am as confirmed on email but they didn't show up so I phoned at 8:05. They said it will take about 45 min. They said it will take about 40 min after an hour. And they said it will take about 20 min after another hour. They eventually arrived 3 hours late. Carpet cleaning was delayed, BT engneer waited for an hour accordingly. They were ready to leave as they droped the last boxes. Obviously, I had to clear all boxes as I opened them because it took time to do so. Yes they did their job but it finished late because they arrived annoyingly late. not recommended.

Service cost: £816

Please be warned DO Not not use this unreliable company. Two packing men arrived promptly on 1st day, worked quickly, ran out of boxes, and did not complete all the packing, left after three and a half hours with items unpacked, not the six hours allocated by the Co.,  appeared in a hurry to leave, ommitted to inform the office coordinator that the packing job was incomplete, consequently next day when the removal men arrived they were shocked to find three or four boxes had been left in flat pack. They then had to unexpectedly finish off the packing, some 150 boxes before they could even start removals, then they found the van was inadequate to take all the boxes and suggested we hire a small transit van at our own expense to take the rest of our removal boxes ourselves ! Apart from the fact we are OAP's and particulary paid out for a service to save ourselves this hassle, we were totally amazed at this suggestion. I proceeded to phone head office, who did  eventually send a second van to finish the removal after I explained what had taken place. This made the delivery of goods much later than anticipated. On unpacking over the next few days the goods were very badly packed, drawers had just been tipped upside down into cardboard boxes etc, we found our passports missing along with USA dollar bills, Australian dollar bills and Euro notes, all had been strategically and safely placed in different purses and handbags by me, I found everyone of my purses and handbags had been unzipped by someone obviously well skilled to look for certain items, coins were not taken, too heavy and noisy to be noticed I guess. quite a lot of items were broken and damaged in this move, but, the missing passports were the most distressing and worrying of all. Of course we were told that this sort of thing has never happened before ! Because their claim to fame was to have moved our Prime Minister to Downing Street, we thought that they must be a very trustworthy caring company, never thought for one moment that we should be concerned about their integrity and honesty. WRONG, please be warned they are not good at packing and neither were they honest. The company itself not being responsible for these losses,as their small print states that all losses and discrepancies not brought to their notice within 7 days could not be accepted. An impossible task with over 150 boxes. .

Service cost: £740

Simply Removals assisted us on Saturday 22 June 2013.  The three man team, headed by Sergey, were punctual, prompt and very efficient - the level of due care and attention is well above what we had observed from other removal teams in the past. Sergey in particular was articulate, kind and very helpful, no task or request was too big or small. We felt our goods were in the best possible hands and Sergey should be commended for the way he represents Simply Removals. Thank you once again and should we next require your services, we will be requesting Sergey and his team once again. Furthermore, we will have no hesitation in recommending Simply Removals to anyone.  .

Service cost: £450

We moved from Twickenham to Stoke-on-Trent on the 15th May. It was the last remaining worry in the whole moving process and it turned out to be completely unnecessary. Chris and his team were so efficient and cleared our 3 bedroom house and Garden (complete with 3 trees in pots) in just under 3 hours. Some 4 hours later as predicted the vehicle arrived at our new property and we were able to move in with no problems. I am happy to report that after unpacking, we had no damages. I would definitely recommend Simply Removals to anyone. .

Service cost: £1298

If you're thinking about using this companies service please reconsider. I guarantee that you will find a better service elsewhere.The problem with this company is that a number of our personal items were stolen by the delivery men, and when confronted with this reality the company ignored our emails.This resorted in me calling them to explain the situation, and I have to say I was absolutely disgusted by the way this company treats its customers. I tried to explain the situation in a calm and peaceful manner all I got in return was a verbal attack. Very sickened by this experience, and the sad thing is we're absolutely powerless regarding the matter. So please for your sake don't bother with this company because I would hate for anyone to go through the same nightmare me and my fiance had to go through. Look elsewhere.

Service cost: £120

I thought it was only fair to feedback on Simply removals.

I used the packing service, storage, and pick up and delivery.

The timings were a real joke. They were supposed to deliver my belongings back at 2pm and they turned up at midnight. They got finished around 3am.

Every piece of my furniture was damaged. My brand new leather sofa had holes and cuts in it, my bed was cut, bookcases destroyed, drawers broken. They did thousands of pounds worth of damage.

The insurance they offer, is rubbish. They are a very poor company. I would seriously avoid if you like any of your stuff. They took zero care. Anyone else must be better. I have replaced ALL of my furniture that they moved.

Service cost: £1200

We recently used Simply Removals to pack and move our lower ground 2 bed flat from Kentish Town to Wimbledon and were extremely pleased with the whole service. We chose them because they were by far the most competitive quote we obtained.
The 2 guys turned up bang on time (8am), started immediately and worked pretty much non-stop until it was done (6.45pm). Packing took 4-5 hours, loading 2 hours, drive 1 hr and 2.5 hrs to unload/reassemble.
Everything was packed very efficiently, large items (beds, table) were disassembled and then reassembled the other end (where we wanted them)- note unpacking is not included (which is as we expected). They were very helpful throughout the day and the only thing broken was one wine glass.
Would definitely recommend them to others.

Service cost: £410

Simply Removals were extremely poor. We paid £600 for a simple pick-up and move service. We packed all our belongings into boxes, etc, so all they had to do was load onto their van. This is where the problem came. When the van arrived, my wife and I joked that there must be a second van following on, because the first was so small. Simply removals tried to get away with the smallest van they could, and tried to kid us that it had the same loadspace as a 7.5T lorry .. well it didn't. We were moving from a 3-Bed house to a 3-Bed house (only a few miles down the road), with nothing of excessive size, so a fairly average house move. We were even leaving 1 set of Bedroom furniture (2x Double Wardrobes, small chest of drawers) and a Fridge/Freezer behind, and all of our beds were dismantled into flat packs (not divan beds) .. but they could STILL not fit our contents into the removal van. We had already loaded our two cars to capacity, so we had to call a relative (with a Mondeo Estate) to also load that to capacity, just to make sure everything got there. The two removal guys actually did a pretty good job trying to fit everything in the van, the Simple problem was that Simply Removals, Simply tried to cut costs by palming us off with a small van. To make matters worse, the removal company moving into our old house turned up early and laughing at our tiny little van AND the removal company at the house we were moving to did the same. It was very embarassing and looked like we were trying to move on the cheap, something that is not reflected in Simply removals prices. I called them a few days after our move, to give them feedback and to inform them that I felt out of pocket having to use my own vehicles and a relatives vehicle to complete the move. They were very dismissive and told me that they've moved over 500 homes this month and mine was the only complaint. Based on other review I've since read .. I don't think that's true either. My only advise is STAY AWAY from Simply removals, they are not as professional as they first seem, and only add to the stress moving home.

Service cost: £600

What a great company. From the initial contact for a quotation to delivery of my goods. The phone was answered promptly by a very helpful person and the price was very competitive. I requested packing materials which were delivered as arranged. The crew turned up on time and nothing was too much trouble even helping me to pack the last few items. Moving is stressful at the best of times and the care taken help to make this as painless as possible,

I would not hesitate to recommend Simply Removals to anyone.

Service cost: £300

After painstakingly searching through removal companies and obtaining quotations I finally decided to employ Simply Removals to conduct my removal service.

It was the professionalism, knowledgability and enthusiasm shown by the sales team that sealed the deal for me. From the very first phone call and throughout all our subsequent discussions I was left feeling reassured that I had chosen a professional company to assist me.

On the removal day the guys turned up fifteen minutes early and were kind enough to wait for me before starting at the arranged time of 9am.

My wardrobe and bed were dismantled and loaded on to the van along with all my belongings in a flash and we were on our way to the new property in no time at all.

Everything was unloaded and the furniture put back together in even less time!

Quite how the team managed this in the time taken with the care shown is simply astonishing.

Throughout the entire move the guys did not stop working. They were polite and took great care of everything they moved for me. They deserved far more than I could afford to tip them on the day.

The entire process from the beginning to the end was effortless and I can not recommend Simply Removals high enough. I would not consider using anyone else for my removal needs in the future.

Service cost: £290

If the rest of Simply Removal's moving crews are as professional and helpful as the two-man team who helped move me, then I would have no hesitation in recommending this company.

The movers were extremely friendly, courteous and had a very positive attitude. I had given up on trying to disassemble an Ikea bed without the instructions and had decided to leave it in my old property (which I am renting out). When I explained this to the crew, they told me it would be no trouble for them to disassemble the bed, which they did, and reassembled it for me at the other end. I hadn't expected them to do that, and it was something they offered and I was very impressed.

I shared the cab with them, and again they were welcoming and friendly, and they worked extremely hard unpacking me at the other end.

Was very impressed with the company as represented by the two movers who I met.

Service cost: £450

If you want your removal to go smoothly, my only advice is DO NOT TOUCH THIS COMPANY.
Their quotation included removing a piano, which they then refused to touch, meaning we had to go out and hire our own vehicle. The sales person then said it was my fault that this had happened. The removal people then took advantage of us having another vehicle, by leaving anything else that looked remotely heavy or awkward to carry out of the house for us to transport ourselves. Boxes arrived with things broken. I even witnessed them drop things, and then just carry broken things in to the house as if nothing had happened.
Quite simply using this company was the worst experience of my life. I feel utterly robbed that we had to pay for this so called service.

Service cost: £690

The guys arrived on time and did not stop working until the flat was cleared. They happily helped with items that hadn't yet been boxed and we were ready to get on the road in no time.
Despite moving to a rural location in Hampshire that might have been difficult to find they arrived at our new property the same time as I did and started immediately to unload putting everything in exactly the place we asked them to.
I would never have attempted a long distance move like this without professional help but selecting someone from the internet you can never be sure what you are going to get. I have to say that I was delighted with the service we received and I would definatly use Simply Removals again.

Service cost: £500