Simply Removals

If you're thinking about using this companies service please reconsider. I guarantee that you will find a better service elsewhere.The problem with this company is that a number of our personal items were stolen by the delivery men, and when confronted with this reality the company ignored our emails.This resorted in me calling them to explain the situation, and I have to say I was absolutely disgusted by the way this company treats its customers. I tried to explain the situation in a calm and peaceful manner all I got in return was a verbal attack. Very sickened by this experience, and the sad thing is we're absolutely powerless regarding the matter. So please for your sake don't bother with this company because I would hate for anyone to go through the same nightmare me and my fiance had to go through. Look elsewhere.

Service cost: £120

I thought it was only fair to feedback on Simply removals.

I used the packing service, storage, and pick up and delivery.

The timings were a real joke. They were supposed to deliver my belongings back at 2pm and they turned up at midnight. They got finished around 3am.

Every piece of my furniture was damaged. My brand new leather sofa had holes and cuts in it, my bed was cut, bookcases destroyed, drawers broken. They did thousands of pounds worth of damage.

The insurance they offer, is rubbish. They are a very poor company. I would seriously avoid if you like any of your stuff. They took zero care. Anyone else must be better. I have replaced ALL of my furniture that they moved.

Service cost: £1200

We recently used Simply Removals to pack and move our lower ground 2 bed flat from Kentish Town to Wimbledon and were extremely pleased with the whole service. We chose them because they were by far the most competitive quote we obtained.
The 2 guys turned up bang on time (8am), started immediately and worked pretty much non-stop until it was done (6.45pm). Packing took 4-5 hours, loading 2 hours, drive 1 hr and 2.5 hrs to unload/reassemble.
Everything was packed very efficiently, large items (beds, table) were disassembled and then reassembled the other end (where we wanted them)- note unpacking is not included (which is as we expected). They were very helpful throughout the day and the only thing broken was one wine glass.
Would definitely recommend them to others.

Service cost: £410

Simply Removals were extremely poor. We paid £600 for a simple pick-up and move service. We packed all our belongings into boxes, etc, so all they had to do was load onto their van. This is where the problem came. When the van arrived, my wife and I joked that there must be a second van following on, because the first was so small. Simply removals tried to get away with the smallest van they could, and tried to kid us that it had the same loadspace as a 7.5T lorry .. well it didn't. We were moving from a 3-Bed house to a 3-Bed house (only a few miles down the road), with nothing of excessive size, so a fairly average house move. We were even leaving 1 set of Bedroom furniture (2x Double Wardrobes, small chest of drawers) and a Fridge/Freezer behind, and all of our beds were dismantled into flat packs (not divan beds) .. but they could STILL not fit our contents into the removal van. We had already loaded our two cars to capacity, so we had to call a relative (with a Mondeo Estate) to also load that to capacity, just to make sure everything got there. The two removal guys actually did a pretty good job trying to fit everything in the van, the Simple problem was that Simply Removals, Simply tried to cut costs by palming us off with a small van. To make matters worse, the removal company moving into our old house turned up early and laughing at our tiny little van AND the removal company at the house we were moving to did the same. It was very embarassing and looked like we were trying to move on the cheap, something that is not reflected in Simply removals prices. I called them a few days after our move, to give them feedback and to inform them that I felt out of pocket having to use my own vehicles and a relatives vehicle to complete the move. They were very dismissive and told me that they've moved over 500 homes this month and mine was the only complaint. Based on other review I've since read .. I don't think that's true either. My only advise is STAY AWAY from Simply removals, they are not as professional as they first seem, and only add to the stress moving home.

Service cost: £600

What a great company. From the initial contact for a quotation to delivery of my goods. The phone was answered promptly by a very helpful person and the price was very competitive. I requested packing materials which were delivered as arranged. The crew turned up on time and nothing was too much trouble even helping me to pack the last few items. Moving is stressful at the best of times and the care taken help to make this as painless as possible,

I would not hesitate to recommend Simply Removals to anyone.

Service cost: £300

After painstakingly searching through removal companies and obtaining quotations I finally decided to employ Simply Removals to conduct my removal service.

It was the professionalism, knowledgability and enthusiasm shown by the sales team that sealed the deal for me. From the very first phone call and throughout all our subsequent discussions I was left feeling reassured that I had chosen a professional company to assist me.

On the removal day the guys turned up fifteen minutes early and were kind enough to wait for me before starting at the arranged time of 9am.

My wardrobe and bed were dismantled and loaded on to the van along with all my belongings in a flash and we were on our way to the new property in no time at all.

Everything was unloaded and the furniture put back together in even less time!

Quite how the team managed this in the time taken with the care shown is simply astonishing.

Throughout the entire move the guys did not stop working. They were polite and took great care of everything they moved for me. They deserved far more than I could afford to tip them on the day.

The entire process from the beginning to the end was effortless and I can not recommend Simply Removals high enough. I would not consider using anyone else for my removal needs in the future.

Service cost: £290

If the rest of Simply Removal's moving crews are as professional and helpful as the two-man team who helped move me, then I would have no hesitation in recommending this company.

The movers were extremely friendly, courteous and had a very positive attitude. I had given up on trying to disassemble an Ikea bed without the instructions and had decided to leave it in my old property (which I am renting out). When I explained this to the crew, they told me it would be no trouble for them to disassemble the bed, which they did, and reassembled it for me at the other end. I hadn't expected them to do that, and it was something they offered and I was very impressed.

I shared the cab with them, and again they were welcoming and friendly, and they worked extremely hard unpacking me at the other end.

Was very impressed with the company as represented by the two movers who I met.

Service cost: £450

If you want your removal to go smoothly, my only advice is DO NOT TOUCH THIS COMPANY.
Their quotation included removing a piano, which they then refused to touch, meaning we had to go out and hire our own vehicle. The sales person then said it was my fault that this had happened. The removal people then took advantage of us having another vehicle, by leaving anything else that looked remotely heavy or awkward to carry out of the house for us to transport ourselves. Boxes arrived with things broken. I even witnessed them drop things, and then just carry broken things in to the house as if nothing had happened.
Quite simply using this company was the worst experience of my life. I feel utterly robbed that we had to pay for this so called service.

Service cost: £690

The guys arrived on time and did not stop working until the flat was cleared. They happily helped with items that hadn't yet been boxed and we were ready to get on the road in no time.
Despite moving to a rural location in Hampshire that might have been difficult to find they arrived at our new property the same time as I did and started immediately to unload putting everything in exactly the place we asked them to.
I would never have attempted a long distance move like this without professional help but selecting someone from the internet you can never be sure what you are going to get. I have to say that I was delighted with the service we received and I would definatly use Simply Removals again.

Service cost: £500

Good value removals, on the day the two guys who did the job were 1st class and took great care, the loading process was a little slow but was a precission job. At the other end the unloading was as good as the loading.
There is one thing that happened that spoilt my whole experience of Simply Removals and that others should be aware of.
The salesman I spoke to on the phone advised me of my removals price of £350, (he didn't mention that it didn't include VAT), and he didn't mention anything about any extra charges.
On the day before my moving day I received a call from a girl at the Simply Removals office telling me that the price of £350 VAT included one hour of waiting time to gain entrance to the new property and that if the waiting period was longer there would be an additional charge of £60 an hour or part thereof. This was apparently in their Terms & Conditions. I was offered an insurance policy costing £80 that I had to buy right then and the waiting time restriction would be lifted. I didn't buy it and all was fine. Be aware that this is going to happen to you so be prepared for it. In my view it's a con and you should be made aware of this £60 an hour additional cost at the point of getting your quote before accepting it and not the day before moving day when it's too late to do anything about it.

Service cost: £420

This company was one of many who made prompt contact to quote for the job.
These were competitive and responded in writing immediately following telephone call from a helpful gentleman.
I booked 1 week out, the company called many times to check items were listed correctly and kept me well informed on collection and delivery times.
The men turned up promptly, professional and made a quick transfer from storage to lorry - incredibly efficient.

I would happily recommend to anyone of this companies services
Overall - Excellent.
Many thanks for taking the strain out of the job.

Service cost: £2045

AWFUL COMPANY, TERRIBLE CUSTOMER SERVICE, WOULD NOT RECOMMEND!!

I needed help with the removal and storage of large furniture whilst I had carpets fitted. Since I was 39 weeks pregnant I only wanted the items stored overnight and brought back promptly the following day so I would not have to sit on the floor in my condition.

This was a last minute booking but the salesman I spoke to said it would not be a problem and would be as stress-free as possible. This was not the case.

On the day of pick up they were 2 hours late which made me miss my doctors appointment. They did not ring to inform me but when I rang them after being one hour overdue they said it would be at least another hour. I was very angry and upset.
The following day to return my furniture they should have arrived between 4-7pm. At 6pm with no show I rang and was told they were on their way and would be with me by 7pm. They finally arrived at 8.45pm with no apology.
I rang and left a message saying how dissatisfied I was and expected someone to ring me first thing. This has still not happened and they have ignored my letters and emails of complaint.

This is a terrible company with awful service and I would suggest you use someone else to help with your removals and storage.

Service cost: £648

SimplyRemoval UK is just 2 men and a Van.

The first quote is quite aggressive to win your business, but then every extra is overpriced once you are locked.

The moving men barely spoke English and were very rough with furnitures.

On delivery, we had some broken furnitures ! After sending proofs and pictures, we stopped hearing from them. After a month, we finally got some repaired only after menacing from legal action ( small claim form).

Never got any answer from them apart from telling us to wait.

Service cost: £900

I used Simply Removals in August 2011 for a move from London to Northern Ireland which included 3 weeks in storage. The condition my furniture arrived in was absolutely appalling. None of the larger items had been protected in any way. Leather sofas torn, gouges out of my wardrobe and chests of drawers. Dining room table and chairs scratched. Mirror cracked. Mattress dirty and stained. Divan stained. Lamp missing. It defies belief. I have of course complained to Simply Removals but have had no response as to how I will be compensated for this.
And to add insult to injury they have charged me £75 per week storage but quoted me £35. I would stay well clear of this 'company'.

Service cost: £3500

I hired this company in order to hoist a large piece of antique furniture to a second floor flat. I specified in advance that the item would need to be hoisted up as it would not fit through the stairs. When the removal people arrived, they first tried to bring the piece of furniture up the stairs, which they did not manage, although they did manage to knock it in several places. They then refused to hoist it, saying the job was too risky, and left. Despite this failure to complete the job, I was still charged for it and Simply Removals are now refusing to refund me. A different company hoisted up the item the next day, so the job was not too risky, it was just them being incompetent, not to mention dishonest!!

Service cost: £180

The workers were kind, caring, experienced, professional and friendly. I value the effort that these men placed in doing the job. They continually was in communication with me to find out how and what to do on both sides of the moving. All items were delivered perfectly with no damage to property. The way my property were handled and positioned in the other home was highly appreciated. I was excited I had these movers and will surely use them again and recommend them to other people.

Service cost: £288

The man sent to give a quote was very professional and polite and well as quick. The office gave a quote in a short time and kept in touch.
Terms and Conditions are written clearly and are easy to read.
They were flexible and I was able to negotiate with them, ensuring I had the service I wanted.
The total cost from Dagenham to Leicester was £528 including insurance. I wanted to pack and unpack my own items and they were ok with this. Some companies have insisted they do it.
A reminder was sent the day before the move, by text and I was offered extra packing materieal should I need them. This was a very thoughtful enquiry.
The removal men arrived promptly at 8am and estimated a 3 hour journey. Half way through they re-estimated arrival at 12.15 and they were bang on.
As they offer a limited period of free waiting time (most charge £50 an hour plus VAT)I was able to make the journey without worrying about being charged more.

Service cost: £528

I used Simply Removals because I desperately wanted to keep costs down. Their initial quote was by far the cheapest (less than a third of the cost of the highest quote) and then I decided to use their hourly rate (£50 plus VAT) mainly to move my very large items having moved the rest myself in a transit van. I feared the worst on two counts: I thought that cheap would mean shoddy/cowboy; and I thought that being on the hourly rate would mean they would take their time to push up costs. I was wrong on both counts. Although they turned up towards the end of the three-hour window I was given, the two men were very efficient, courteous and helpful. They could have wasted time in countless ways but got on with the job with impressive speed. At the end, when it would have been quite easy to overcharge me, they actually slightly underestimated the time the job had taken and charged me £150 for 2.5 hours when I had been prepared to pay for 3. We've discovered a couple of small bits of damage to a couple of admittedly large items that must have been very difficult to move, and I can't be certain that they were responsible for this damage. I've had far worse from other much more expensive firms for sure.

I think this is an excellent firm doing honest, efficient work at very reasonable prices.

Service cost: £150