Ois Removals Ltd

Hi all. We used Ois Removals on 19 Jan 2013, moving from Lonodon W9 to NW6. A Ground floor 1 bedroom flat into a Third floor 2 bedroom flat (with lift). The Grand Total was £290 for 2 removers up to 3 hours with a 3.5 tonne Luton van - we had also purchased the £80 packing materials which were very much needed - we used every single box! So the move came to £60 an hour. My work-related loyalty programme (Xexec) provided a 10% discount. I dealt with Oisin via email who was courteous, efficient and responded to all of my silly questions. Our move date was dependant upon contract exchange so they had kindly provisionally booked 2 dates which I could only confirm the day below - very obliging.The move date went well, the 2 men were friendly, efficient and careful - no damage, and they gave us a lift to the new flat too. The whole move was done in 2 hours. I would happily recommend them to my friends.
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Service cost: £290

I booked Ois removals in April to move a large number of items which included antique furniture and boxed glass and china to be delivered to storage. They arrived on time and were helpful and efficient both in packing up and in repacking carefully in to a storage space. I therefore contacted them again in May to take a smaller number of items including heavy garden furniture across London to a family member who was waiting for them. They were again friendly and efficient, their quote was very reasonable and included insurance (which they verified).  .

Service cost: £606

Oisin replied to my quote request promptly and clearly, and from then on I found everyone associated with the company to be very professional - the company was pleasure to do business with. Our move involved transporting a LOT of stuff, including many outdoor plant pots, from London to Bristol. I was expecting a few breakages, as seems to be the case when moving, but was pleasantly surprised when all of our stuff arrived in the condition it left in! I wouldn't hesitate to recommend Ois Removals to anyone who wants a stress-free moving experience.

Service cost: £1800

We were moving from Islington to Hertfordshire (Luton is the closest place on their list above - I know it's in Beds). I initially went on a website to try and choose a company, but got a lot of calls and some of them felt dodgy. I then asked my friends for advice and one of them spoke very highly about OIS. We went with them. OIS responded quickly by email and phone when I had to change our dates. Nothing was a bother. When I worried that we might need a bigger van, they actually sent 2 and 2 extra guys just in case. They also delivered extra packing materials when I rang up in a panic. Great service. On the day the guys were fantastic. They introduced themselves and got down to it. They worked incredibly hard. They also packed up several loose items, paintings and tvs. No bother. They unloaded into rooms across the new house - and were diligent in making sure the boxes went in the correct place. Always polite, always quick and responsive. I really couldn't believe how good and professional they were. 10/10.

Service cost: £700

The people at OIS were great. From the quote and the booking to the arrival of the truck and the delivery at the new house. Friendly, charmimg, professional service which is exactly what you need on what can be a very stressful moving day. They do it everyday and had some great tips on how to help us move. From their packing of obscure shaped furniture to the guestimation of cross town traffic, these guys were on the ball. They came recommended to me and I would highly recommend them to you..

Service cost: £462

The team was top notch. I had been quoted higher by some big names I came across on a google search and was a little bit worried that the reasonable price would come at a cost. I needn't have been worried as this was my easiest move to date and as a result I couldn't be happier. The team was polite and efficient and I would use them again and recommend them highly. My only regret is that I didn't go to them
For storage too, as the self-serve company I now use is very overpriced in comparison.

Service cost: £462

Unfortunately, we've had to move twice in 3 years, and both times the team at OIS were fantastic — friendly, helpful, and just plain nice, not to mention incredibly hard working. Nothing was too much trouble for them, they even carried my vacuum cleaner upstairs for me, which by that time of the day was a real kindness!
Svet, our foreman, was brilliant on both moves -- just such a nice man. The packing was meticulous and careful, not a single item was even chipped. Honestly, they made a job everyone dreads as painless as humanly possible.
I hope we won’t be moving again in the near future, but I would recommend OIS Removals to anyone.
Many many thanks.

Service cost: £1630

Ois provided a very good service. We moved a 3-bedroom bungalow from Woking (Surrey) to a house in Fleet (Hants), including some itmes to be dismantled and reassembled and an upright piano. I only have few improvement suggestions. As a summary, the overall service was very good and we would re-use Ois Removals if necessary.
Positive:
- booking service: easy, quick, efficient; Cristina asked all questions on the phone and they did not need to visit, then the booking was made via email
- the quotation was one, clear, and comprehensive, including all I had discussed on the phone (not the case with few other companies), and did not change in due course - we only paid after the job was completed (I really appreciated this)
- the removal team guys (led by Nono) were very kind and very clean; they have been nice and polite and they didn't get anything dirty either in the old house or the new house (walls, items, furniture)
- the removal schedule was very convenient: they packed everything but the beds and few other things on the first day, so that we could sleep in our old house, then they finished packing/dismantling, loaded and unloaded everything on the following day
- they followed my instructions, writing not only the content on every box, but also the number of the room in the house where I wanted the packed stuff to go; that made my life much easier in the new house
To improve:
- they arrived one hour late on packing day: 11 instead of 10, and did not call to alert me: I called the available number on their website at 10:15 and somebody (Oisin, I think) immediately localised them, apologised and told me they would have arrived in 30-40 minutes; I suggest they take more care of being in contact with the client in case they're late
- they scheduled to start too late especially on the following date, as they arrived at 9:30 (and Oisin called me to confirm the time) but some packing and dismantling still had to be done, plus all the loading, unloading and reassembling; as a consequence, they finished at 20:15 in the new house which really was too late, I think. I suggest they carefully evaluate times and start earlier (8:00 would have done, in our case), also because at the end we were all exhausted, us and them, and we needed to remind them what final things still needed to be done ("Sorry, you can't go yet, this and that still need to be reassembled..")
- I suggest to better separate shoes when packing as leather could be damaged (get scratched) - it was not the case for us, probably because they were careful in moving the packs, thank you for that
- only one thing hurt me although I perfectly realise it's a very personal thing and nothing was damaged: one of them stepped on my upright piano to move from one room to the other while they were moving it (it was a bit stuck in the corridor): the piano had been very carefully packed, so I was not afraid of scratches, but it's wood, and it simply is something very unpleasant to see for a musician - please do not ever step over pianos! This unlucky scene is still printed in my mind.  .

Service cost: £1900

Whilst very helpful at the start it ended badly when they lost a box and have refused to offer any compensation as I apparently informed them too late of the loss. I didn't read the small print so beware of this. When they picked up the boxes they rushed in and crammed as much as they could into the back of the lorry so there was no record of what they took - therefore I couldn't check it when it came back and by the time I had unpacked everything and realised the loss, it was too late. I am pretty devastated as I have lost a photo of my son that I can't recover.I don't understand where this box could be - surely if delivered to someone else they would have returned it to OIS?

Move size: 3 Bedroom Home Service cost: £400