Ois Removals Ltd

Last week I moved home within London. I’d asked some friends who had also recently moved and Ois Removals was recommended by them. They were extremely easy to deal with before the move and answered all my questions effectively and provided a full detailed breakdown of the costs and what was included in the service. I included backing and removals. The team arrived the day before the move to pack up my old property. The team was extremely friendly, polite and well organised. We just left them to it. The again on the moving day the team and two vans arrived on time and began the process of moving everything out. Again they were really helpful and made a stressful event go very smoothly. They didn’t stop working. As soon as we arrived at the new property they were up and unpacking the boxes and even made up the beds and some of the furniture which we had taken down at the previous property. Helping with the washing machine connection was also not a problem. I would highly recommend the company and will use again in years to come.

Service cost: £1200

This review comes 1.5 years after I had the last unfortunate experience with this company. Firstly I will start by saing that I used this company 3-4 times and the first three times there were no issues apart from the usual muddle with Oisin (the owner) and miscommunication; late or no responses to emails and wrong number of boxes delivered, items not wrapped as I ask because he forgot to request it. I came back so many times because the removal team he uses were superb (especially the Portuguese guys). The third time I moved I gave this company a bunch of stuff to store for me and then when they redelivered it all during my 4th move I then found out that several boxes went missing. I found out later that about 2 boxes went missing from storage and 2 boxes went missing from point A to B in the final move. Thankfully none of this stuff was worth much however Oisin the owner of the company basically accused me of lying and abused me over the phone and never once apologised. He was well aware that I was having to move because of extremely ill health and had to sell my place and he could have handled it better. He even had the nerve to then accuse me of paying £20 less what I should have for the final move (which I had paid) even after I'd spent £5000 with this company over the last few years and he lost some of my stuff! The guys he hires are great but I would NEVER deal with or recommend this company to anyone because Oisin is an absolutely horrible person who is unprofessional, can't communicate well, is rude and can't even follow simple instructions like what packaging materials to brng along. Avoid at all costs.

Service cost: £1000

My daughter has used OIS Removals several times for both removals and storage and has been very happy with their service. She recommended them to me. When booking removal from London to Eastbourne, costs and processes were explained then followed by email. I needed to change the date several times and this was no bother. After the booking I requested additional pick-ups and drop-offs and these were agreed to with friendliness and costs explained - and that there may not necessarily be additional costs. The removal team were a polite, friendly and happy group who got on the with the job quickly and the house was cleared much more quickly than I had anticipated. Even with additional addresses to go to the removal was completed ahead of time.

Service cost: £1440

Good service- hard working and approachable. All packaging was done the day before the move, and the move on the day was fine. Team were friendly and the quality of the packaging was good. One item was damaged slightly during the move (a set of cinema chairs) and the removal company paid for the repair without any problems. The cost was slightly over that quoted, as the total time it took for removal was a couple of hours longer than expected, but that was not because of a lack of hard work, just a lot of things to move from a small two bedroom flat. Overall good service and would recommend to others.

Service cost: £1100

I was reccommended Oisin Removals by a friend about 5 years ago when I had to leave England. In that five years I have accessed my belongings three times and they have been stored in good condition. It's not somewhere where you can access every week, as in self storage, but for anyone looking to store for longer periods with limited access, then I would highly recommend them because of their very competitive pricing.I've just ended my storage contract and had the things picked up and they gave me a great deal for a couple of guys in a van to deliver to an address of my choice in London. Considering I had a lot of hassle initially try to get a company to pick it up and store them for a reasonable price, overall I'm very happy with the service I received from Oisin and his people.

Service cost: £72

OIS stored my belongings safely for 7 months. They were completely unfazed by the fact that I did not really know if I had a place to go to till moving day when I told them I needed storage. The guys were helpful and extremely respectful when the purchasers turned up wanting to do a blessing on the house. Better than me who was at my wits end. 7 months later I got in touch to say I now had a place and OIS agreed to bring everything back on the date requested. They were a bit late but traffic was bad. Again the men were very good lifting my large number of boxes and trays of books without complaint. Maybe they just stacked therm a little high for me but I managed. The best thing of all, in dealing with this company,was the extreme patience and genuine pleasantness shown by Oisin Hoare over the protracted discussion about how many weeks I had overpaid. When it turned out that it was two weeks, as he had said, and not three as I had thought, Oisin showed himself as a truly nice guy while I had to apologize of course!

Service cost: £650

The team from OIS provided an excellent packing and removal service. They made our family move a stress-free experience. The removal team were polite, helpful and experienced. The price was fair and competitive. I would recommend them. In particular, all packing materials were included. Furniture was thoughtfully and sensitively dismanteld and remanteld where required. The team were adapatable in terms of start and end time given that I was in a long chain. Advice was given throughout the process, for example on order of packing, things to keep aside, size of load.

Service cost: £1040

I have used Ois Removals on 2 occassions - the first time when they came and packed up my entire flat and took all my furnaiture into storage which, to date, continues to be with them nearly 3 years on.  Because my experience with them was so positive we used them again when we moved abroad and my Girlfriend and our 6 week old baby had to clear her flat prior to renting it out. As before we put the content of the flat into storage with them and they continue to be flexible, available and always willing to help. I couldn't recommend them highly enough - they have been excellent everytime we deal with them.

Service cost: £500

I've been asked to review this company honestly as I have used them recently. I can't fault any part of the packing and removal process. I called them and explained what I had. They gave me a price and although it wasn't the cheapest, I was more concerned with service. I had to change dates at last minute and this didn't incur a charge which surprised me. All was good. The employees were very pleasant and all my stuff arrived in the same condition it left. The only reason I haven't given 5 Stars was because they charged me for a parking ticket which I thought should have been the company's responsibility but apart from that I would highly recommend.

Service cost: £790

OIS picked up our furniture from our flat and stored it for a few weeks before we could move to our new property. Their team was very efficient and friendly. They took great care of everything.Last week we finally moved into our house. The OIS team was again very friendly and efficient. We live in a grade II listed house with narrow staircases.. they were very careful and finished unloading in no time. Thanks very much for the great service.
Their service is resonably priced and storage costs too.

Service cost: £1300

The team was fantiastic!  Picking a removal company was hard - there are so many bad reviews out there - and we'd had a bad time with our solicitor, who had excellent online reviews.  However, OIS were faultless - the only people involved in our house move who we would recommend to others! The guys were exceptionally hard working, very friendly, and careful with our things.  They even sourced another van and more people, at no charge, when it turned out that they couldn't quite squeeze everything into one.  We had some tricky items - including a heavy treadmill - that they managed to move without any complaints. We can wholeheartedly recommend OIS.    .

Service cost: £500

Ois Removals were absolutely brilliant. I was 37 weeks pregnant at move time and the whole experience from contacting them through to the packing and the move itself was an easy experience. In the quoting process they gave me a price over the phone from their experience and stuck to it - they weren't trying to do a big sales push - whereas competitors arranged appointments to quote and then cancelled at the last minute or expected me to wait about until they turned up a few hours later laden down with brochures - all very difficult when you need to go to work. They told me that the packers would come at a certain time and that's exactly when they came. Their attitude on the day was really professional and really helpful which is great when you have people coming into your home that you don't know. On move day itself the team again arrived on time and were really professional and helpful and got on with the job. We didn't need to ask them to do anything as they just got on with it and then on the other side they put everything in where we wanted it, complimented our new home which was nice and put everything back together before leaving. It seemed like there was nothing they wouldn't do for you. Obviously any move has its stresses attached but I would honestly recommend this company to anyone as they definitely weren't one of them and the whole process was smooth from start to finish. I certainly was not expecting the packing and unpacking to be so stress free but the team were absolutely brilliant.

Service cost: £960

We used Ois in November and found them to be really good value and professional.  Super nice and friendly too.  Communication was good and there were no dramas. Price was very reasonable after ringing around for a few quotes. Found them on this website so it appears you can trust the reviews here. There was the option for boxes to be provided but we didn't use it - we got ours off ebay but it actually proved to be more expensive.  Next time I will get them included. Will definitely use them again.

Service cost: £700

I have used Ois Removals twice and I have been very happy about the service and will use them again in the future. The team was very friendly, very polite, clean and efficient.  I have asked them to pack kitchen stuff and it was all very well packed. There was no lost or damaged item, everything arrived in order. It was a 2 bed flat but with a lot of things and a lot of furnitures (so contents was probably more like a 3 bed house), they took around 8 hours to do all the move including the kitchen packing and it cost GBP 815 including packing materials and VAT.  So I highly recommend them! Again, the team we had was really great !

Service cost: £815

We recently moved into a new flat in North London, and used Ois Removals after reading a number of positive reviews. We were very happy to discover that those reviews were accurate - in summary, it was a great experience. The firm were communicative and responsive throughout and the two guys who carried out the actual job were punctual, friendly, and - most importantly - impressively quick at getting everything out of the van and into the flat (despite the flat being on the first floor with an awkward staircase to navigate on the way up). Rather than simply dumping everything in the front room, they made sure that everything was placed in the correct part of the flat, even if it was a challenge to get the relevant bits of furniture into specific rooms. They also took time to help re-assemble both the bed and the sofa, which was a big and unexpected bonus. It's also worth noting that they were very flexible in accommodating us at the last minute - really valuable, given the ever-changing nature of completion dates etc when buying a new property. Having struggled to find reliable removal firms in the past, we'll certainly be recommending these guys to friends and family in the future. All in all, a very positive experience.

Service cost: £378

OIS moved us from a 4th floor flat to a 3 storey house, with packing the day before the move. We've used OIS on two previous moves over the years so we knew we could expect a good service and we weren't disappointed. For both the pack and the move the guys were prompt, pleasant, and very professional. We have a small baby and they were very thoughtful about working around his needs while packing and on the day of the move itself. Packing was done quickly and efficiently with nothing damaged and they took care to label all the boxes with enough information to know what we were unpacking. They also took the initiative to keep out items and highlight to us that they came across in the pack that they thought we might need and had overlooked such as my husband's watch. The house we were moving to was being renovated and was supposed to be ready to move into on the day, but when we arrived there was too much last minute building work going on to move everything in from the vans. At no notice OIS were able to take the vans and store our effects in a secure facility over the weekend then come back on Monday to finish the job. The whole experience took much of the stress out of the move and I would recommend OIS unreservedly.

Service cost: £1325

This was very much money well spent. the removals team were charming and professional; even my mother-in-law took the company's information. Everything was delivered safe and sound and to the correct rooms. The guys made the day a lot less stressful. We'll definitely be using ois Removals again. Furniture was broken down and rebuilt if needed. The whole move was done in under five hours and to budget. We were able to pay by bank transfer, which was very helpful.

Service cost: £477