Ois Removals Ltd

This review comes 1.5 years after I had the last unfortunate experience with this company. Firstly I will start by saing that I used this company 3-4 times and the first three times there were no issues apart from the usual muddle with Oisin (the owner) and miscommunication; late or no responses to emails and wrong number of boxes delivered, items not wrapped as I ask because he forgot to request it. I came back so many times because the removal team he uses were superb (especially the Portuguese guys). The third time I moved I gave this company a bunch of stuff to store for me and then when they redelivered it all during my 4th move I then found out that several boxes went missing. I found out later that about 2 boxes went missing from storage and 2 boxes went missing from point A to B in the final move. Thankfully none of this stuff was worth much however Oisin the owner of the company basically accused me of lying and abused me over the phone and never once apologised. He was well aware that I was having to move because of extremely ill health and had to sell my place and he could have handled it better. He even had the nerve to then accuse me of paying £20 less what I should have for the final move (which I had paid) even after I'd spent £5000 with this company over the last few years and he lost some of my stuff! The guys he hires are great but I would NEVER deal with or recommend this company to anyone because Oisin is an absolutely horrible person who is unprofessional, can't communicate well, is rude and can't even follow simple instructions like what packaging materials to brng along. Avoid at all costs.

Service cost: £1000

Last week I moved home within London. I’d asked some friends who had also recently moved and Ois Removals was recommended by them. They were extremely easy to deal with before the move and answered all my questions effectively and provided a full detailed breakdown of the costs and what was included in the service. I included backing and removals. The team arrived the day before the move to pack up my old property. The team was extremely friendly, polite and well organised. We just left them to it. The again on the moving day the team and two vans arrived on time and began the process of moving everything out. Again they were really helpful and made a stressful event go very smoothly. They didn’t stop working. As soon as we arrived at the new property they were up and unpacking the boxes and even made up the beds and some of the furniture which we had taken down at the previous property. Helping with the washing machine connection was also not a problem. I would highly recommend the company and will use again in years to come.

Service cost: £1200

My daughter has used OIS Removals several times for both removals and storage and has been very happy with their service. She recommended them to me. When booking removal from London to Eastbourne, costs and processes were explained then followed by email. I needed to change the date several times and this was no bother. After the booking I requested additional pick-ups and drop-offs and these were agreed to with friendliness and costs explained - and that there may not necessarily be additional costs. The removal team were a polite, friendly and happy group who got on the with the job quickly and the house was cleared much more quickly than I had anticipated. Even with additional addresses to go to the removal was completed ahead of time.

Service cost: £1440

We used Ois in November and found them to be really good value and professional.  Super nice and friendly too.  Communication was good and there were no dramas. Price was very reasonable after ringing around for a few quotes. Found them on this website so it appears you can trust the reviews here. There was the option for boxes to be provided but we didn't use it - we got ours off ebay but it actually proved to be more expensive.  Next time I will get them included. Will definitely use them again.

Service cost: £700

I have used Ois Removals twice and I have been very happy about the service and will use them again in the future. The team was very friendly, very polite, clean and efficient.  I have asked them to pack kitchen stuff and it was all very well packed. There was no lost or damaged item, everything arrived in order. It was a 2 bed flat but with a lot of things and a lot of furnitures (so contents was probably more like a 3 bed house), they took around 8 hours to do all the move including the kitchen packing and it cost GBP 815 including packing materials and VAT.  So I highly recommend them! Again, the team we had was really great !

Service cost: £815

We recently moved into a new flat in North London, and used Ois Removals after reading a number of positive reviews. We were very happy to discover that those reviews were accurate - in summary, it was a great experience. The firm were communicative and responsive throughout and the two guys who carried out the actual job were punctual, friendly, and - most importantly - impressively quick at getting everything out of the van and into the flat (despite the flat being on the first floor with an awkward staircase to navigate on the way up). Rather than simply dumping everything in the front room, they made sure that everything was placed in the correct part of the flat, even if it was a challenge to get the relevant bits of furniture into specific rooms. They also took time to help re-assemble both the bed and the sofa, which was a big and unexpected bonus. It's also worth noting that they were very flexible in accommodating us at the last minute - really valuable, given the ever-changing nature of completion dates etc when buying a new property. Having struggled to find reliable removal firms in the past, we'll certainly be recommending these guys to friends and family in the future. All in all, a very positive experience.

Service cost: £378

OIS moved us from a 4th floor flat to a 3 storey house, with packing the day before the move. We've used OIS on two previous moves over the years so we knew we could expect a good service and we weren't disappointed. For both the pack and the move the guys were prompt, pleasant, and very professional. We have a small baby and they were very thoughtful about working around his needs while packing and on the day of the move itself. Packing was done quickly and efficiently with nothing damaged and they took care to label all the boxes with enough information to know what we were unpacking. They also took the initiative to keep out items and highlight to us that they came across in the pack that they thought we might need and had overlooked such as my husband's watch. The house we were moving to was being renovated and was supposed to be ready to move into on the day, but when we arrived there was too much last minute building work going on to move everything in from the vans. At no notice OIS were able to take the vans and store our effects in a secure facility over the weekend then come back on Monday to finish the job. The whole experience took much of the stress out of the move and I would recommend OIS unreservedly.

Service cost: £1325