MoveCorp

Not knowing where to look to find a good reliable removal company for my move to New York I resorted to good old Google and came across Removal Reviews. After looking through their pages for a good couple of hours I narrowed my selections down to two companies and I feel I picked the best one when I instructed Movecorp to carry out my move. From my first call through to completion I'm glad I did as I couldn't have wished for a more straightforward, reasonably priced and professional company. The preparation, handling, coordination and execution was perfect and once the pickup date arrived, everything happened exactly as promised, safely and on time. I can't imagine anyone doing the job better than they did and I would recommend them without hesitation to anyone who needs a professional honest removal service.

Service cost: £2000

Came to pick up my boxes out of the time slots.
No information about the whereabout of the boxes for weeks. Changed the delivery date 4 times (with no warning - did not call to say they were not coming - I had to call them several time per day). At the end it took 5 weeks for them to deliver my boxes from UK to France..
One of the people I spoke to asked me to remove my bad review (on another website) for a cost reduction. Another person of the company threated me to send my boxes back to the UK if I was not home to collect them (on the 3rd date they gave me) and they did not delivered the boxes on that day..
The all experience has been very stressful for me and my family. The way the team speaks to their customer is absolutly shocking.
Will NEVER use them again.

Service cost: £451

I was really happy with the pre-removal service I received. I was very, very unhappy with the arrival of my goods! 2 Antique chairs, wrapped By Movecorp and so covered by their insurance for breakage arrived with legs snapped clean off the body and arm rest also! The cardboard boxes each had their corners ripped open by the shear weight placed on top of them or by throwing them from a great height along with my chairs! When it came to claiming insurance, it was a long wait and finally they will pay only the value I had listed as a replacement cost of one chair ($350) not the cost it will incur to have a professional antique chair repair person repair the chairs to original condition! ($1990). Beware- put a much higher value on the items you ship and be prepared to loose a lot of ceramics to breakage - I also lost 13 ceramics pieces dearly collected from 8 yrs of living in Europe!

Service cost: £2000

12 weeks to move a piano from Italy to the Netherlands. And this with never ending email and phone calls and three 'abortive' delivery: after having got the delivery cancelled a first time they tried to deliver when I was in vacation (after I told them many times and with weeks forewarning is was not home). They promised to deliver the following week, but never got the target date. After they cancelled again the next delivery because the piano did not fit on the truck :-(
I've got it finally delivered after more than 12 weeks because, after menacing of contacting all the associations they are member of, the director took things in his hands and the piano was delivered within one week.
Not ever this company for a removal.

Service cost: €700

We chose this company in haste as we had been let down by another remover. As they say

"act in haste , repent at leisure".

Anyway, to start with the communication was great until we paid in advance. After that I found that I needed to be proactive to make sure that things happened. The promised collection of Thursday or Friday turned out to be Friday afternoon and indeed might not have happened at all had I not constantly reminded them that we had flights booked on the Saturday.

So the truck arrived but without sufficient space to fit the planned load and so some items were left behind. We later had to arrange a local removers to take these to a self storeage facility for Movecorp to collect some time later.

Back in the UK and again having to be proactive in demanding information to find that the proposed delivery would be 13 days after collection! So with most of our clothes on a truck somewhere I ended up buying a suit, shirts and ties for business meetings.

Now 28 days after the initial collection and I have no news about the remaining items despite asking for an update 4 days ago.

Currently waiting for a Sales Manager to call be back but I will not hold my breath.

Overall impression is that the customer is not important in this relationship as long as he pays and helps to optimise the load utilisation.

Service cost: £1830

I had my belongings shipped from Oslo, Norway to Seattle, USA. After 5 months I am still waiting. I expected my things to arrive around the 20th of September, it is already two months past the delivery date and my shippment hasn't arrived yet. I already paid 400 pounds in extra hidden costs in addition to the full payment I had to give all the way back in June. Do not use Movecorp, they are really not a good company to work with. I should have paid more attention to their reviews and choosen another company.

Service cost: $2500

My situation is exactly the same as Natalie, one of the reviewers below. In fact, I believe that our things were in the same container as our timeline is the same and we also moved from London to California.
As other reviewers have said, the pick-up guys and delivery guys were awesome on both sides - professional and pleasant.  This is the only good thing about movecorp.
It took 20 weeks for my boxes (only 6 of them) to get delivered.  Like others, I was given no updates until I emailed them. The responses were a little terse - I'm guessing they must get annoyed with customers asking for updates and showing concern for their things.
My boxes finally got delivered today. The boxes are pretty battered but everything seems to be there and nothing broken, luckily.
One thing that was alarming was that the US agent called me to ask me to resend all the customs documentation to them as the copies they'd received from the UK were illegible. Taking into account that you can't get your things in the USA if you don't have the correct paperwork, this seems to be like a supreme fail.
Definitely not using them again and definitely wouldn't recommend them. There are tonnes of moving companies out there so my advice would be to use one of them.

Service cost: £500

Our family has outgrown some of the furniture pieces inside the house. In fact some of the furniture pieces were 20 to 30 years old! We don’t want to sell these or just give these away to some friends. If we need to unload these, at least we send these to some cousins that we love. So we decided on international furniture shipping. We checked out service providers online, and Movecorp is one of those that caught our attention. Customer service was good, and we got a competitive quote for our pieces (we already checked 3 providers, and what they offered was the lowest). What we liked is the way they wrapped and packed the furniture pieces. Excellent wrapping and packing materials were used. And we’re sure of that since our cousins phoned us a week ago telling us that the furniture pieces arrived in excellent condition- no marks, breakage or dents!

Service cost: £1978

I have used Movecorp on two occassions; the first to transport a large amount of valuable furniture to Lake Como, where we have a collection of lakeside Villas available for rent. The second, our own house move in the UK, to Broadway, Worcs.

On both occasions, the Movecorp staff involved were extremely courteous, polite and conscientious. I deal with a number of different industries on a day to day basis, and I have to say that nowadays, very good customer service like this, really stands out!
The lads that came over to Italy remained professional throughout even though they had navigate the huge vehicle around some Italy Italian lake roads! The job was completed on time and to a very high standard.

And again, with the job in the UK, nothing was too much trouble, and even when the job was carried over to the following day, it was dealt with speedily and efficiently, with a van ready to collect some addditional items the following morning, as we'd asked.
We shall certainly be using Movecorp for all of our overseas and UK requirements, and have already recommended their services.

Service cost: £4898

I had an equally terrible experience to some of the other reviewers - I was scammed by Movecorp in April 2011. I selected them based on the cheapest quote. I pressed staff about the accuracy of their estimation of volume, and even sent them an inventory (which they did not ask for like many other companies). Movecorp assured me "we've done this many times before and believe me it's accurate".


1. Two poor Movecorp removalist staff ARRIVED at our house at the end of the day completely exhausted. The truck was overfull and they apparently still had another job to do before driving from London up to the Movecorp depot in Manchester. They were worried about blowing out tyres on the highway due to overloading, which apparently had happened to them before! They literally rammed the contents of our house into every nook and cranny of the truck. Not a good start and a sign of the problems to come.


2. Movecorp sold me the service as including blanket wrapping of all furniture to properly protect it. Apparently special wrapping would be used for our mattress. Nothing of ours was wrapped in any way or form! It was just shoved into the truck.


3. The inventory keeping was inaccurate, we later realised due to our own digital camera records, and had to call Movecorp to make sure they were going to keep everything of ours together. We were given assurances. We also asked them to properly wrap our things in their warehouse, especially our expensive mattress.


4. Here comes the worst part: Movecorp call to say they measured our consignment volume at the warehouse and it was to cost 33% more. Payment required by credit card immediately. I made a fuss but they said they would seize our goods (our entire household contents). We were ransomed, so we paid, no choice as we had arrived at our new house in France with no furniture, clothes, kitchen goods ect!


5. Then our consignment was delayed. It wasn't sent on the shipping date we had agreed by telephone (before signing up) and we had to wait till the next month! Again, in our new house with nothing, so had to re-buy furniture! I tried to speak to various Movecorp staff, but did not care one bit. They were in fact tough as nails once they had our stuff and it's clear they had a lot of experience with angry customers.


5. The shippment finally arrived. Again, at the end of the day, with inexperienced and totally exhauseted staff, who we had to help carry things in from the truck. Several items, including antique wooden furniture items were severely damaged. Our expensive mattress soiled and disformed. There you go. What a horrible experience with Movecorp.


I used Team Allied/Pickfords the previous year to move from Holland to London. Incomparable. Proper onsite quoting, seamless professional serivce door to door, and not one scratched item. It cost a bit more up front, but less in the end after all the additional costs involved in the Movecorp ordeal.


Googling shows several sites with numerous high or 10/10 reviews and lots of positive comments. Do not believe it! These look very suspicious and Movecorp is probably publishing fakes to drown the real complaints on the internet. Some of the sites actually block public reviews and seem to be rigged sites. How evil is that!


BE WARNED - DO NOT USE MOVECORP - THEY ARE NOT TO BE TRUSTED WITH YOUR BELONGINGS AND WILL RIP YOU OFF!

Service cost: £1000

Lack of respect for customers and an unwillingness to be open and honest.

My parents are in the process of moving from Italy to France, and had selected Movecorp on the basis that they had assured them they were able to provide the exact service they wanted, and had given a reasonable quote.
After several weeks of emails back and forth clarifying exact details, my parents suddenly received an email from Movecorp saying that there had been an error and the price they should have been quoted was £3000 more. No apology was offered at this stage.
My parents felt extremely upset that they had not been contacted over the phone, and that the tone of the email was flippant and remorseless. My dad phoned Movecorp and spoke to the young lady who had made the mistake, explaining that although he understood she had not misquoted on purpose, she had been very slow to pick up on her error and that her failure to call them and offer her sincere apologies was rather disrespectful. When he alluded to her incompetence on this occasion, she became very upset and accused him of being aggressive towards her.
My parents later received a phone call from Movecorp's sales manager. Again, no apologies were offered. He claims to have apologised several times, but from my own conversation with this gentleman I noticed he was very good at saying that he had apologised without actually every saying the word 'sorry'.. His helpful advice was to ask my dad if he had any other quotes from other companies and then telling my dad that maybe he should 'go with someone else then'. He also said to my father that it was a good thing the error had been spotted now, rather than nearer the time as that 'really would have caused them problems'. At no time was there any offer to reduce the cost of the move even by a fraction, as compensation for Movecorp's incompetence. There was no disregard for the fact that my parents had already made other arrangements surrounding their move based on Movecorp's schedule. The whole attitude was one of 'like it or lump it', with a flagrant lack of respect for my parents.
My encounter with Movecorp came when, disgusted at the way my parents had been treated, I decided to post my feedback on Movecorp's page entitled Reviews and Complaints: http://www.movecorp.org/
The first thing I noticed was the total lack of any complaints and a wealth of glowing feedback. It seems that Movecorp are the perfect removals company! Shortly after submitting my feedback for review, I received an email from the sales manager asking if he could call and discuss this issue. He did, and we had a 20 minute conversation in which he:
- refused to acknowledge any wrongdoing on the part of Movecorp
- repeatedly insisted that my father had been aggressive and abusive to staff over the phone
- more or less refused to apologise
- again made the assertion that if my parents didn't like it, they could find someone else
- became extremely irate, bordering on aggressive, when I pointed out that my parents are pensioners and don't have an extra £3000 to pay for this move
- was unable to offer a satisfactory explanation as to why this 'human error' (to the tune of £3000) hadn't been noticed earlier
- was also unable to offer a satisfactory explanation as to why Movecorp only post positive feedback on their site (company policy, apparently, to not post complaints on a page entitled 'Complaints'
- made it perfectly clear that there was no flexibility in price whatsoever, and had a general lack of understanding for good customer service or consumer rights.

So there we have it. My parents are now in the difficult position of trying to find someone else in a short space of time to perform a complicated removal, and all their original plans are all up in the air. Human error is totally understandable - nobody is perfect. However, a blatant lack of respect for existing customers and a fear of being open and honest to potential customers is, quite frankly, disgusting and unprofessional. I would urge people to definitely look elsewhere.

Service cost: £3000

We contacted Movecorp for a move from Italy to the Netherlands. They had a good quote, so we contacted them. However, when we selected them, they raised their quote with 50%. We still continued with their service, because they were able to help us quickly. However, at the moment we paid a deposit, they suddenly were not able to help us anymore at the requested date. Looking at other reviews here and elsewhere, I now understand their strategy: giving high promises to get you as a customer, but to deliver very poorly as soon as you agree to use their services. DON'T DO BUSINESS WITH MOVECORP!

Service cost: €800

If you are looking for a moving company, avoid at all costs, MoveCorp (MoveCorp.co.uk). The initial quote and process was very simple and easy, however this is the best you will get. The paperwork you are given to fill in is incomplete for International Shipping. The agent, Michelle H (but by my guess they are all equal), had no answers to any of my questions from the start. The initial pickup was disorganized with MoveCorp giving me a 10 hour window on the wrong day. After my calls to Michelle, her response was, "I don't Know" and nothing more. I had to find and contact the shipping provider on my own. This was only the initial move, as what they don't tell you is that all goods must go to their UK depot and it's not direct from your location to your destination. The next part was that I received a call from a random woman at a random address in Glasgow saying she had received part of my shipment. After calling Michelle at MoveCorp, there was literally no record of this error and without the phone call from the kind woman, no one would have known part of my belongings was missing. This was OUTRAGEOUS. To top it off, Michelle gave an excuse each day I called as to why no one could pickup my missing parcel (no answer, poor timing, rules about pickup from courier) and all the while my box sat outside in the elements.After that was sorted, Michelle decided to take a week vacation without telling me and before sending my shipment off to the US. I had to call the main company, get another agent to fill-in for her (this was twice by the way, the first re-assignment, the agent didn't even recognize it was a US shipment and was taken off my case after she sent me various extra documents to fill out for UK delivery). After this was sorted, they proposed to sell me re-packing services as they said some of my boxes were severely damaged. I was irate as these were the parcels left out in Glasgow by no fault of my own. Finally the parcels were sent (so I thought). Michelle was back after her nice holiday and sent me a note to check in and pass along the tracking number (of course the wrong tracking number). Then I find out it wasn't sent and I had to call and confirm from UPS and get the tracking number directly from them (at this point I didn't believe a word out of Michelle's inept mouth). 10 weeks later and one of my parcels is still in the UK due to 'hazardous material' considerations that I had advised and paid extra for in advance. Wish me luck. DO NOT USE THEM EVER. AVOID LIKE THE PLAGUE.

Service cost: £550

Movecorp arrived on time to collect my belongings, and everything seemed great. They told me I could expect my delivery to France within 7-14 days. After two weeks passes I had to call them to find out what was going on, as I'd had no news. They told me they'd had a breakdown and I'd have to wait another week. A week later I emailed again and once again got the same story.   Eventually I did get by belongings. However their lorry reversed into out property causing a fair amount of damage (over a £1000 worth to be precise). The driver initially denied having hit our property and when it was pointed out to him that at least 2 people had seen him, he then admitted having "touched" the property (with an HGV that is!) I was told to get an estimate for the damage, which I did. I was then told that I'd need to get another 2 estimates as they were going to claim on their insurance. After providing 3 estimates I heard nothing. I emailed them to find out what was going on and was told I'd need to provide a written account of what happened on the day. I did this and finally got a reply: they offered me less than one tenth of the total cost of the damage! The driver denied having caused the damage and so they believed him over me.   This issue has still not been resolved and it looks as if a £350 move may well end up costing over £1500. I would never recommend this company in a million years!

Service cost: £350

I engaged Movecorp to move items from Ireland and London to Perth Western Australia. I arranged for 2 boxes of CD’s to be picked up from Ireland and 6 boxes from London. (The boxes from Ireland containing approximately 1,000 CD’s).       I was told it would take 8 weeks to ship items door to door; this took more than 12 weeks. As it took so long I picked them up from a warehouse in Perth. When I collected my items there was 7 items, 1 box of CD’s missing.       I chased this up and after several emails Movecorp said it would be unlikely that the missing box would be found and offered me 40 pounds Sterling by way of compensation.       Having informed Movecorp of the condense of the boxes prior to them picking them up they increased there quote – this leading me to believe that they knew the full value of each box and would increase there liability. This turned out not to be the case.       I tried to establish where the box went missing and after several emails and phone calls later they finally told me that they received all boxes to here where house but only 7 had been placed in a shipping container. – This leads me to believe that they did not misplace the box but it has been stolen from their depot I am still in contact with Movecopr on a weekly bases in the hope that the box turns up but they are extremely slow to respond to my emails as this matter drags on.       Avoid using this company at all costs.  .

Service cost: £480

I have used your company before, when I moved to France, and had no hesitation in using you again for my recent move. It’s great to hear a friendly voice on the phone and Elisia certainly is that friendly voice, the same as my first move. There was no problem with the main pick up in France, the other pick up in Derby and then the whole consignment being delivered safe and sound in Guiseley. It’s also a credit to the management for being able to keep Elisia working for you and shows commitment on both parts. I have no doubt your company can only go from success to success. My sincere thanks.

Service cost: £1500

 



I can’t rate this company highly enough and I have already recommended them to family, friends and work colleagues. The service was outstanding, professional and friendly. Emma 1 and Emma 2 never seemed daunted when I asked questions and always answered there and then or got back to me within 24 hours . All my belongings arrived safely in Holland, no breakages or loss, and when I return to the UK Movecorp will certainly be getting repeat business.
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Service cost: £1500

Movecorp moved us from London to Normanton on the Wolds, Nottinghamshire on the 3rd October and I will admit I was apprehensive about this company after reading some of the reviews but all I can say is that they were SUPERB. We had a 3 bed house plus 2 childrens worth of clutter, which equates to quite a lot of stuff or rubbish as my wife says. James Mallett at Movecorp gave a spot on estimation, covered all the terms and conditions to our understanding and was an all round nice guy to deal with. The truck arrived on time, was loaded and away in next to no time and all done safely and expertly. The lads, Nick and Craig, were hard working, courteous, even when struggling to get our huge bed upto the third floor, no Nick it would not have looked good in the garage, nice try though, and very honest.
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Service cost: £650

Read some of the write ups for Movecorp after my company said they had instructed them to relocate me and thought they must be cheap? Well according to Suzie in accounts they are but I can’t see where they get all their negative reviews from. From the initial call from the boss James to the pat on the back I gave to Brian as he climbed in his cab to leave, the whole move was carried out perfectly. No breakages, no damages, no items stolen? Can’t get my head around people accusing somebody of stealing if they have not got proof, bit like whiplash I suppose, money for nothing? Can’t thank them enough for their hard work and I’m sure Suzie will be a busy girl in future. Excellent all round.

Service cost: £645

From the first moment I made contact with you to arrange an urgent collection at short notice, until the final delivery, you have been a truly professional company. Nothing was impossible, timescales upheld, responses immediate, pricing reasonable and fair and everyone went out of their way to find sensible solutions to a problem delivery. I will have no hesitation in using your company on a regular basis and recommending you to friends and business associates alike.

Service cost: £1100

I do not normally complete reviews. “They were doing what we paid them to do” was the statement from my husband, but I felt I must contact you to express my thoughts on our recent move to the Netherlands. It is very hard nowadays to find a company that cares and stands by their commitment to good service, but after the praise my daughter and son in law extolled on your company after their move to the Netherlands, there was only ever going to be one choice. Mr Tennent, thank you and your company for making our move so easy. I wish you and your company the success you all deserve.

Service cost: £1700

Great service, great communication, great price and above all everything delivered 100% intact. My fifth business move to and from Europe now and that’s the first time I have been able to say that, should have used Movecorp before. Top marks for a job well done and will definitely use in future.
Great service, great communication, great price and above all everything delivered 100% intact. My fifth business move to and from Europe now and that’s the first time I have been able to say that, should have used Movecorp before. Top marks for a job well done and will definitely use in future.
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Service cost: £1725

We booked Movecorp for an international move from Europe to Asia. 6 days before our move, they informed us they would not be able to accomodate our move. This left us scrambling at the last minute to find another mover. I would most definitely not reccommend to use their service based on this alone! Our move was scheduled for the 23rd and 24th. This was dated On 16.01.2013, at 11:40, Michelle Hughes wrote: Hi Jo, Unfortunately I am unable to find anyone to cover the move on our behalf. I will ask accounts to refund the payment for the move back to your card. I’m really sorry about the inconvenience.  .

Service cost: $15000