Fantastic Removals

BEWARE! Stolen items, damage, threats

I use van couriers all the time and these people are BY FAR the worst I’ve ever come across. They damaged my items and bashed all the freshly decorated walls all the way up 3 floors. Even though it was a very wide staircase. The items were also damaged beyond repair.

When I complained and asked how I would be compensated he got extremely aggressive and insisted I pay the full amount and refused to give me their insurance details. I said I was happy to pay for the job but asked for £40 off the total of £215, despite the costs to me being over £800.

Instead of discussing the issue, he threatened me and took a load of my items, put them in his van and drove off with them.

Basically STOLE them.

They are now asking for full payment, plus £40 to return the stolen items, plus £30 a night to store the items they stole from me!! They don’t answer the phone. Just ask for the full amount by text and threaten to destroy my items if I don’t pay.

They refuse to accept any responsibility, even claiming we did the damage ourselves!

THEY ARE TOTAL CROOKS, LIARS AND BULLIES, I ended up going to the police and will pursue costs legally. But it’s been a total nightmare.

Also as a woman, I…

Jewellery went missing, company ducking issue.

Please please please think twice before using Fantastic Removals.

We used them for packing and removals across London, and 3 items of jewellery went missing. We found the box the jewellery had been in crudely hidden in a bag of odd socks when my wife was searching for jewellery for a family funeral. We contacted the police who wouldn't take the case further due to insufficient evidence.

And Fantastic Removals have refused any liability or compensation, refused to conduct an internal investigation, refused to give us their insurer's details so we could make a claim and refused to actually have a live phone conversation with us about it despite repeated requests, instead hiding behind emails. Worst of all, the team who moved us are still contracted to Fantastic Removals and so this could happen to another customer. It doesn't look like we'll see a penny back.

If you value your belongings, look elsewhere for your removal.

Bushey (Hertfordshire) to Dovercourt (Essex).

Removal company seemed ok at the beginning, paid £1170 plus an extra £50 for some extra insurance as we have glass furniture, removal van broke down on the day (that can happen anytime) they got here in the end, when we unwrapped all our glass furniture three items were broken, smashed/cracked, when we made a claim with photos that they asked for they said they wasn’t paying out because in their terms & conditions they never wrapped it, everything was bubble wrapped by professional wrappers, I emailed them back explaining I didn’t think this was fair, as I also had to hire a van the day after because they couldn’t get everything in their vans, the van cost me £100 + £50 diesel, as of yet they’ve not even responded to me, company seemed very genuine but let there selves down big time, I paid them £1220 & they couldn’t even be bothered to reply to my emails, best I leave it there.

Far from fantastic.

Used Fantastic cleaners a number of times before and received excellent service so decided to use them for removals. Little did I know they outsource the removals under the 'fantastic' name. I ordered delivery and packing services and confirmed 2 people for each service. Despite numerous phone calls to confirm the service, 2 guys turn up half an hour late, instead of 4, and they say they'll complete the work in 8 hours instead of 4. What?! That's not what I ordered and that's not what was confirmed. I ring to find out what's going on, then blow my top when they say they hadn't confirmed 4 people at all, and offer to send people the next day. Again, what?! They allegedly check phone records and then call me to confirm they never agreed 4 people insinuating I lied. In the meantime, the two guys are sitting around coz they've been asked not to start work and their employer threatens to cancel the service. While hour is wasted before they start work.

Took the whole day to just transfer home contents - no packing/unpacking service is provided - they have the nerve to offer a minuscule discount on a higher hourly rate than what was quoted. oh, and they damaged my chromecast! To be…

HORRENDOUS SERVICES

Absolutely HORRENDOUS service! They have the worst customer service and do not care about people. They stored our furniture at their container site, we requested it to be delivered to our new place on 19 August, we paid days in advance for the service, received a confirmation that at 1pm they will be with us. At 1pm we started to contact them, we tried for hours to contact them but there was no response, eventually at 3pm we get a call to say our stuff will not be delivered, with no further explanation. We have a 15 month child and she had to sleep on the floor, we had nowhere to go. we tried to get hold of someone on Saturday and Sunday... So much for a 24/7 call centre. FINALLY on Monday at midday i got hold of someone who told me my stuff would be delivered on Tuesday at 1pm, I confirmed the time twice to check 1pm as i would have to arrange childcare because my husband was out of town and they sent a confirmation message to say between 1pm and 2pm. I called again at 3pm to confirm that hte movers will be with me at 1pm and they said yes. I tried to call all morning today to confirm the movers are on their way, finally at 11:45am i got through and I am informed that the movers…

Lack of transparency and responsibility

I have moved with this company and customer service has been dismal. When a valuable item went missing, they took no responsibility at all.