Fantastic Removals

Misleading salespeople take your order, and fail to tell you correct facts. The very small matter of the temporary storage facility not being open on the same days the removal men work seems like an obvious oversight. However, that ended up costing my wife and I more than £2,000 in additional costs. And when I complained, I heard only silence. No apology, nothing.

I've used these people in the past to arrange oven cleaning (which was good). However, this is clearly too much for them to handle.

Service cost: £1500

On Monday I booked Fantastic Removals on short notice for a two-bedroom apartment moving from South Kensington to Richmond. I took advantage of their packing services as well, and I must admit I am pleased with the job done. The team arrived on time, and it took them 8 hours to pack everything, loaded on the van and unloaded in my new apartment. They were wearing masks and gloves and kept the 6 ft distance from me all the time. Also, they were cautious with my belongings, and everything arrived safely in my new apartment. A colleague recommended me Fantastic Removals, and I will make sure to recommend them to everyone as well because they did excellent work. Thank you so much for making my move so smooth and stress-free, especially in these challenging times for everyone.

Move size: 2 Bedroom Home Service cost: £729

We’re very happy with the service from Fantastic Services. Arrived early which meant we could start nice on time. They were professional, took an overview of what needed to be moved & then loaded the van with high speed. We were quoted for 5 hours but they finished the entire job in 3 hours (including loading, moving and unloading) which resulted in our initial quote being recalculated and having a much lower end balance. They were extremely careful with all our cupboards and furniture to ensure no scratches / damages. Should we move again we will definitely be contacting fantastic services. Also bonus points for being very intentional about not allowing my pregnant wife to try and move anything. They were quick to assist and made it seamless. When they unloaded they also put every item into the right room & as we moved into a brand new home they took their shooed off every time they had to go upstairs as to not ruin our brand new carpets. It’s the little details that really set them apart. Thanks so much Fantastic Removals from Mark & Flo.

Move size: 3 Bedroom Home Service cost: £248

It was the first time we moved with a professional moving company and the experience was top notch! We booked the removals and packing combo service. So first, the boys packed our things and then transported them to the new place. Sounds simple, but there’s nothing worse than arriving at your new place and waiting for all your belongings. They even arrived early. Everything was there, nothing was lost or broken. I must admit, using a removals company takes a lot of the stress away. I would recommend anyone to use Fantastic Removals for their move.

Move size: 3 Bedroom Home Service cost: £350

This is the second time I have used Fantastic Services for removals in the last year and they are so hard working. They were really careful with my things and disassembled and reassembled items without my requesting them to do so. They moved some really expensive items and were so careful. And they packed them really carefully in their van. They are also really quick. In my opinion they offer good value for money for the service you get. I honestly wouldn’t use anyone else.

Move size: Partial Move Service cost: £126

Touch wood, they have never failed me. I have used them now for moving three times, cleaning once - and I have friends who have used them for moving on my recommendation.

Every time perfect. The communication is perfect. Any queries, they respond to quickly. They are honest with up front pricing and the final price. The people arrive on time as they say. They do the job, and they do it well and without complaint.

So many companies I end up arguing with as customer service seems to be largely dead these days. So, when you're in the middle of the stress of moving, it's great that Fantastic do a job and they do it WELL.

Thank you. You have earnt my long term loyalty.

Move size: Studio flat Service cost: £172

The most shocking service I have ever received. Bumped out slot back by 4 hours despite booking week in advance. Then turned up 3 hours late(!) for the re-arranged slot. Then left our stuff outside with the van unlocked. Being late meant we were unable to collect items from Curry’s which was part of the original quote and we had to pay for a separate taxi to resolve. Then spent 45 minutes driving to the wrong address which they billed us for despite their poor navigation being nothing to do with us. When we called to complain they failed to accept any liability or provide any useful advice on remedying the situation. And, to top it all off, they’re now trying to do the same to our old flat mate.. ABSOLUTE BUNCH OF CHANCERS! Avoid at all costs!

Move size: 2 Bedroom Home Service cost: £150

Please please please think twice before using Fantastic Removals.

We used them for packing and removals across London, and 3 items of jewellery went missing. We found the box the jewellery had been in crudely hidden in a bag of odd socks when my wife was searching for jewellery for a family funeral. We contacted the police who wouldn't take the case further due to insufficient evidence.

And Fantastic Removals have refused any liability or compensation, refused to conduct an internal investigation, refused to give us their insurer's details so we could make a claim and refused to actually have a live phone conversation with us about it despite repeated requests, instead hiding behind emails. Worst of all, the team who moved us are still contracted to Fantastic Removals and so this could happen to another customer. It doesn't look like we'll see a penny back.

If you value your belongings, look elsewhere for your removal.

Move size: 4 Bedroom Home Service cost: £1600

I had to move some boxes from my previous address to their storage for a month and then to be delivered back to my new address. We agreed for the storage to be until the 17of September (Friday).

Only at the time of moving my boxes back to my new address, I were told that the redelivery services (which I was also told was included in the initial price I paid) are carried out only from Monday to Wednesday and are charged £204/two hours. Even to access my boxes personally, the cost would still be of £204. I found this extremely unprofessional, as we were not told this initially. However, they agreed to schedule the delivery for the 17th, which I appreciated.

We had to waste our day calling them, as their number always directs you to an automatic reply, which tells you that they’ll call you back. The customer service provided through WhatsApp chat replied after a minimum of an hour, hence when we had to meet the drivers who were redelivering our boxes, we could not contact anybody, as we were only given an Irish number to contact.

The redelivery was scheduled to be carried out between 9-10, while it was carried out between 13-14, forcing us to change our plans, as we had to stay home to wait for them, with no update regarding their location. After the service was completed, we were charged an additional £130, as we were told that the service took more time than expected (however the drivers told us they came late because of problems in the warehouse, hence not because of delivery location or time, which therefore we should not be charged anything for).

In the end after “bargaining” with fantastic removals for a few days, they said that the maximum amount they could refund us is £70. Which we agreed upon, out of lack of time and energy to further discuss this matter with this company.

Unfortunately, I was not satisfied with the service.

Move size: Partial Move Service cost: £300

Don't let the cheap price and very responsive sales team trick you into thinking this is a worthwhile removals service.

I made it very clear when I booked the service that we were moving into a new flat, on the third floor of a building with no elevator. After showing up 2 hours late, the movers made a big scratch on the wall of the flat we were leaving, and then once at the new flat where they realised there was no lift, they initially refused to carry our items to our flat. After some negotiation they luckily agreed to finish the job.

A few days later I was contacted by the company saying that due to there not being a lift in the flat we would be charged an extra £200, despite us having made this very clear before they agreed to take our business. It took much back and forth with many representatives at the company to finally agree to our original price.

Given the inconvenience and stress caused by this experience, we will not be using this company again and would recommend you avoid doing so as well

Move size: 1 Bedroom Flat Service cost: £195

Absolutely HORRENDOUS service! They have the worst customer service and do not care about people. They stored our furniture at their container site, we requested it to be delivered to our new place on 19 August, we paid days in advance for the service, received a confirmation that at 1pm they will be with us. At 1pm we started to contact them, we tried for hours to contact them but there was no response, eventually at 3pm we get a call to say our stuff will not be delivered, with no further explanation. We have a 15 month child and she had to sleep on the floor, we had nowhere to go. we tried to get hold of someone on Saturday and Sunday... So much for a 24/7 call centre. FINALLY on Monday at midday i got hold of someone who told me my stuff would be delivered on Tuesday at 1pm, I confirmed the time twice to check 1pm as i would have to arrange childcare because my husband was out of town and they sent a confirmation message to say between 1pm and 2pm. I called again at 3pm to confirm that hte movers will be with me at 1pm and they said yes. I tried to call all morning today to confirm the movers are on their way, finally at 11:45am i got through and I am informed that the movers will only be with me much later in the day, after having arranged childcare from 1pm to 3pm, i am told they will only arrive at around 4pm!!! SHAMBOLIC!!!

the reason they have good reviews is because they delete all the bad reviews. all my comments on instagram were deleted because they don't want to show everyone how appauling their service is. DO NOT USE THEM!!!

Move size: 3 Bedroom Home Service cost: £945

My £200 tool kit and nearly new de-humidifier went missing. Both I'd handed personally to the removalists when arranging what was going on.
Throughout communications to resolve issues the customer service have done all they can to avoid and fob off any responsibility.
As others have found, they continue to state in every email they're only and introductory agency and the contract is with the "service provider". Yet the taking of the money, booking, van, equipment used, right down to the petrol for the van is paid and owned by Fantastic services.
At no stage did I receive a contract with said "service providers" nor have any name or contact details for any "service provider". The whole arrangement smacks of the old car sales trick of "I'm selling this on behalf of a friend".

Would have given no stars if it let me.

Service cost: 360