Clockwork Removals & Storage

Having chosen Clockwork based on two friends' recommendations. We feel very let down by the standard of service we received. We have been left with an unusable broken Ercol solid oak bedframe, badly scratched Ercol bedside table, and a number of unsuitably packed items, including toilet brushes being put unbagged into a box containing fabric items and children's bath toys. Most disappointing was the damage to the bedframe which as far as we can see must have knowingly occurred during dismantling by the team. Because the broken parts had been snapped off the frame and then sealed in plastic for the move already broken.

Service cost: £2300

We obtained several quotes and Clockworks price was very competitive. We booked them because the chap who carried out the site visit took the time to chat to us and go through our concerns.
On the day of the move the porters arrived bang on time and were like machines! We had tea, coffee and plenty of biscuits on hand to keep them happy but they didn't stop long enough to enjoy them.
We opted for them to pack the fragile bits and take some furniture apart (and reassemble) which they did brilliantly.
I can't recommend these guys enough, friendly, professional and efficient!!

Service cost: £2100

This should really be two reviews - one for the hard-working and nice crew who did the actual work and made the move happen, and another for the company headquarters who provided misleading or inadequate information throughout the process.

The crew who handled the actual 3 days of moving were all polite, careful, and appreciative of any assistance, food or drink we provided. But the Clockwork Removals Front Office provided misleading information throughout the process. For example - I emphasized to both Robert, the Surveyor, and Luke, the Sales Coordinator, that the most critical part of our move was to safely and carefully move my large collection of original oil paintings. They both assured me that the team would be briefed and prepared - which was completely untrue. All that the team knew, and was prepared for, came from a single line on their Crew Sheet - "Wrap TV, pictures, and mirrors."

The crew also had to ask us about the move plan - how long and what had we paid for. We had to show them the contract - the move was scheduled for three days, and we had paid for the "Full Unpacking Service and Removal of Packing Materials" as opposed to simple "Unpack to Surfaces". Their crew sheet did not have even those two vital pieces of information, and no one at the company had briefed them.

In addition, the number of people that Robert indicated would do the work was misleading. Only two people showed up the first day for the packing (we needed that to properly pack the paintings), and they admitted to us that it was unknown how many would come the next day - they said that it could be three, but they needed five. Four came, and worked extremely hard.

Other small issues - I signed up for everything offered by the company, including their extra insurance. But I couldn't get any info on what it covered and what it didn't cover, how claims would be made, etc. Also surprising was that there was no follow-up - the company never contacted us again to ask how it went, or even if the move had happened.

Service cost: £2975

To anyone thinking of using Clockwork Removals, BEWARE!! I recently used them to move home and just a few hours later found several very expensive valuables to be missing. Drawers that had been moved intact had clearly been rummaged through, the valuables missing yet the boxes where the items were kept were open and left empty in the drawer. No one else had access to these items during the move. Other than ask the moving team whether they stole the items (no one confessed, shockingly) Clockwork has refused to do anything about the theft or offer any form of resolution.

We even took out specific moving insurance with Clockwork, only to be told these items aren't covered, effectively enabling items to be stolen without any recourse. Luckily that insurance did cover the wardrobe that was broken during the move, the banister that was ripped from the wall and all the marks and chips that have been taken from numerous walls throughout the house.

Utterly shocking behaviour and I would not recommend using this firm unless you want to risk your valuables disappearing.
Disappointing to read the review below as exact same thing happened to me!

Service cost: £1800

We couldn't have asked for a better removal company! Not only were they reasonably priced but they were completely professional and moved our possessions with extreme care. Our mover Luke was fantastic and completely took the stress out of moving even with our four young children! On the move day they were on time and moved us quickly ensuring that all our possessions were placed in the correct rooms. They ensured that the beds and sofa were ready to go and even reassembled our babies cot. 1st class treatment from a 1st class company.

Service cost: £541

Would definitely use Clockwork again. The whole removal process from quote to moving day was smooth and stress free.
Philip came on time, early morning the day before moving, along with all the boxes and wrapping and packed up the entire contents of whole 3 bed flat by mid afternoon. ( Leaving me with bed/tv/kettle and anything else I needed overnight) He clearly explained everything he'd be doing and checked with me about what I wanted leaving/what was precious etc and what the process would be the next day.
He was friendly and polite, professional & calm ( what I needed! )

The next morning Philip returned with Simon and Sebastian ( both friendly and polite ) and they calmly packed up the boxes into the van along with the furniture and the table and bed that needed dismantling. They worked tirelessly and had it all done and ready by midday!
Unpacking at the other end was also smooth and calm and swift. They checked in with me regularly to see where I wanted thing to go and when I changed my minds a few times they were more than happy to move things about! Table and bed reassembled no problem.

I was moving house on my own and was quite stresses & daunted by the buying/selling process and all that's involved, so to have such great service with regard to the actual removal part of the move was just wonderful.

A special thank you to Philip, Simon and Sebastian who worked so hard and were so lovely. 5 Stars!

Service cost: £1080

This is the 3rd time I have used Clockwork for moving (two house moves and a large office move) in the last 3 years and I will definitely be using them again, should I require removal services in the future.

Their removals guys are very friendly, helpful and professional. They go out of their way to make sure things run smoothly for you at both the pick up and delivery. This time I used their packing service which didn't cost that much more but made life so much easier for me and took some of the stress out of the move.

Overall a really fantastic service. Thank you :-).

Service cost: £850

I selected Clockwork Removals for this momentous house move after obtaining several quotes from various national & local companies.
From the initial house survey & quotation right through the various stages including the full packing & removal service, the staff at Clockwork were exemplary in every way.
All staff I spoke to at the Wimbledon office & met on the actual moving day were extremely courteous and totally professional.
Their unstinting hard work made this move go as well as I could ever imagine.
I would like to express particular THANK YOU to Luke & Adrinn.
I am recommending Clockwork Removals to everyone without hesitation.

Service cost: £1100

We booked Clockwork removals to carry out the packing and moving service in end of June in SW London.
They promised high standards and charged an arm and a leg so we thought they would be professional but to our horror and surprise the porters stole my three costly designer watches. As moving is such a stressful process that have to arrange so many things with estate agents/solicitors etc between the exchange of contracts and move so we were so busy in arranging these things that even we removed the valuables like cash and jewelry but completely
forgot to remove /pack my designer watches by ourselves. They all were costly designer watches in the cabinet and as all items were left to the porters to pack so during the move the porters have stolen the Three designer watches. After moving in I realized that something is fishy and watches are missing but there were so many boxes so I self-assured myself that it might be packed in any other boxes and will get it eventually but to my disappointment after opening and checking every single box and everywhere I couldn't find these watches. I was really surprised that how the porters can steal something during the move and to highlight this to the management when I called
the office management was very unhelpful and uncooperative to resolve it. I am really disappointed with the attitude of management and I just think maybe they are used to getting this type of complaints on regular basis! Overall experience pathetic and sincere advise not to use Clockwork again! Very Unpleasant experience!

Service cost: £2150

We completed a move from London to Oxfordshire using the Wimbledon Branch.

From start to finish Clockwork provided a first class service.

The quote was the best we had from any reputable firm. The sales and administrative staff were polite, flexible and responsive. When we needed to make changes to our work order these were accepted without the attempts to levy additional charges you often see from other companies.

The removal team were very efficient, considerate and polite. They took on extra tasks which we had missed without question or complaint.

We would certainly use Clockwork again for future moves and would recommend to others.

Service cost: £543

I recently moved with Clockwork removals after having them store my belongings for over a year. On the removal day, the removal men were rushing so much they dropped my Steinway piano, 3 feet from the lorry and severely damaged the laquer and presumably the interior too. On top of that, they damaged two beautiful lampshades from Porto Romano which I had treasured for 10 years. Although immediately taking for responsibility (both removal team and head office) they have now washed their hands of all responsibility and have passed me over to their cheap insurers who are haggling over everything and are only offering to pay me a fraction of the original cost for the lampshades and refusing to service the piano which is outrageous when it was so badly damaged.

Move size: 3 Bedroom Home Service cost: £2000

A disgustingly bad service.

We moved in October 2020. The removal men did not have the correct allen key to take apart the dining table. Instead, they chose to take the dining table down a narrow back alley, which scraped the top of it. The company admitted it is damaged beyond repair. The removal men also refused to take the sofa down the one-flight of stairs. Instead, they chose to move the sofa via the window of a one story flat. They did not have the equipment to do this, so 'balanced' our sofa on top of our extended hoover. This resulted with the sofa frame cracking and damage to the leather. They also refused to cover any of the large items of furniture in their van, resulting with further damage to the dining table and a trunk.

We have photos of the awful removal service, including our sofa hanging out our window, balanced on our hoover. The company admitted responsibility and said they would be 'retraining their staff in moving furniture.' However, they did not apologise and would not provide a refund or compensation for their damage, due to their neglect.

The only action they would take was an insurance claim, which covers less than half of the value of the furniture.

Avoid this company. They are disgustingly awful.

Move size: 3 Bedroom Home Service cost: £1200

Unfortunately a number of items were left in the kitchen. I asked if they could take them however I was told the van was full and that was that. This meant I had to carry these items to a neighbours house and store them in her garage and garden this delayed our exchange by an hour. On arriving at the new property it was quite clear from their manner that we had inconvenienced them, whereas it was us that was inconvenienced. Our sellers commented to us that they were intimidated by the guys who were parked up outside waiting until the exchange had gone through. We paid for my daughters bed to be assembled, which then collapsed.

Move size: 4 Bedroom Home Service cost: £1300

We recently used clockwork for both a removal from our house to storage and then from their storage to our new house. They were very efficient, arrived on time worked solidly for both moves and their knowledge of how to dismantle furniture really came in handy when we realised things wouldn't fit up the stairs!! They went above and beyond for us, would recommend. Operations team were really polite and apologetic when our move in was delayed due to bad weather (snowed in) and managed to get us booked in for the next day

Move size: 4+ Bedroom Home Service cost: £3000

We needed a grand piano moving. Having tried to even move the piano an inch was impossible for us to do.

I had heard good reports about Clockwork Removals Sheffield from friends that had used this company before, I prefer word of mouth when I use a company.

If we need anything else in the removal line I will certainly ask Clockwork to help us.

They were polite, friendly and above all very professional.

They had all the correct equipment to remove our valuable piano , which says to me that they are competent in their Jobs.

When they had installed my piano the guys cleaned up what little mess was made i.e. paper and covers they had used and asked us if we were satisfied with where the Piano

had been placed ( we had asked for it to be placed there) but they still had time to ask if we preferred it moving slightly to get the light on the keys.

They were, in my mind, concerned that we would be highly satisfied with their service and I can assure you we were.

I would highly recommend Clockwork for all my removals needs in the future 5 star company.

Move size: Partial Move Service cost: £23451

With no firm date for the move out and no firm date for the move in, I had to plan for all possibilities. Some items went into storage before we started. Clockwork were extremely flexible and even planned for the possibility of not getting into the new home when we hoped. We didn't get into the new home when we hoped, but Clockwork had arranged storage nearby. My possessions came out of storage a week later and I moved in, completely trauma-free thanks to Clockwork. And nothing was broken or damaged. The cost included items into storage, storage, items out of storage, move out of home, transport everything south, into storage again, storage, then out of storage again and into the new home.

Move size: 3 Bedroom Home Service cost: £4760

AVOID AT ALL COSTS

They offered a competitive price. They then sought to increase through extras. We helped them pack up. There was some waiting time. They called to tell me on the day to let me know what the price for waiting time was. They refused to unpack my things including essentials that I needed for my 5 year old and 2 year old until I had paid a bill set by them on the day. When I complained, I was told that it was my choice to help them (increasing the waiting time) and that it was my fault that they arrived early (increasing the waiting time). It is a company that puts money before their customers’ interests. If you do not want to be held to ransom and if you need essentials for your kids, use a company with integrity.

Move size: 3 Bedroom Home Service cost: £1300

From the survey through to removals day and moving of our belongings everything was handled impeccably. The quote covered all our requirements and we felt it was very reasonable. The porters were on time. A super friendly crew. They worked really hard and put in a very long shift on getting the bulk of our household unloaded and setup to get us started in our new home. The office staff were extremely pleasant and very efficient. Everything was really convivial. A stressful period was greatly eased. We were recommended by referral and would have no hesitation in doing the same. Would definitely use again although I hope not, no more moves!

Move size: 2 Bedroom Home Service cost: £2271

The Inverness Team did a brilliant job for us.

Their quote was competitive and through good planning they overcame the access challenge presented by a low bridge and narrow lane to reach our new house.

The crew were really efficient and packed our belongings into the vans with precision and care and when delivering to our new home they unpacked amazingly quickly. They were cheerful and friendly.

Overall, our experience was excellent - Clockworkshas a very professional set-up and we would recommend Clockworks 100%.

Move size: 3 Bedroom Home Service cost: £2940