Clockwork Removals & Storage

This was the third time using a professional removal and packing service within the space of 5 years (one of which involved moving from Europe) and this was by far, the most disorganised, stressful and incompetent removal we have experienced. Here is a list of the issues we endured.
- Packers didn't complete job day before meaning I had to pack a great deal on the morning of the move.
- Vans were not large enough to complete job and required a third van to come to the rescue. Management didn't answer my voicemail and phonically requesting clarification.
- Clockwork employees left early (without communicating to us), leaving job to the sublet company employees.
- Clockwork employees severely (see photos) marked and dented the wall during the moving in process.
- Received no after-sales call despite the calamities mentioned above

Moving house is always a stressful experience but somehow Clockwork managed contribute to this stress instead of alleviate it.

Service cost: £1164

We were recommended "Clockwork removals perth" -the company were so professional and everything was so less stressful for us due to their efficiency, "Debbie" and "Courtney" arranged everything-their help and courteousy was very much appreciated and we found we had too much stuff to fit in to our next house-No problem!-they arranged on the spot for excess items to be put in to storage with them, the removal men (Brian and Craig)were brilliant and everything was made so easy for us due to the competence of the company-would recommend "Clockwork Perth" highly and would not use any other removal service. Many thanks,from John Duncan.

Service cost: £300

Thisi is the second time we have used Clockwork Removals to move our household furniture and effects in the last 2years.
The first move was from Perth City to Dundee City.
This last move was from Dundee City to Newport-on Tay.
On both occasions the removal was very smooth and the 2 men were very caring with our possessions.
Steven Baxter & Craig Richardson were very professional and took the items with great care making the move less stressful for my husband and myself who are in our seventies.
We can't praise them enough and we recommend this company if you every want to use their services .

Service cost: £325

I wasn't as prepared as I should have been but Brian & Craig were calm & easy and directed me to what I needed to do whilst they got on with the loading. I took a look in the van when most of it was in and so amazed at how well they'd fitted everything in - loads more space for the rest. That takes some skill. I moved to a flat with no garden so they agreed to take my wooden sunlounger to my daughter's house very close by - much appreciated.
A big 'Thank You' guys!

Service cost: £780

In July 2018 the whole family were moved overnight from Dundee to Newcastle. You can imagine the stress involved but from the outset it was clear that Brian, Fraser, Craig (and the other one) knew exactly what they were doing. They were friendly, relaxed and polite - and even though it was very hard work managed to complete the task in good humour. Everything was packed properly and there was no damage to anything when unpacked at the other end. Beds were reassembled quickly. Overall, delighted with our choice of removers and would use them again.

Service cost: £2500

Clockwork, A great Service, I recently moved my four bedroom home, this is stressful enough but add in two kids and a wife then stress levels go through the roof.

The service provided by the team at clockwork was very professional, the team were very light hearted and made the whole move almost fun.

With a wife stressing the team were always very polite and adapted to my wife's many changes of placement of furniture the team took it in their stride, it was nice to see them go the extra mile with customer satisfaction.

I cannot thank the team that moved my house enough, and also Clockwork for sending a team that were well versed in what they were doing, it was evident that the team had worked together for some time and were great friends, this made the whole move more efficient less stressful.

cannot recommend this company enough.

Service cost: £800

Beware - Sneaky company

I booked a full packing and unpacking service with this company and they over charged me ridiculously.
During the intial assessment I was told that we could change anything in our booking and it would be taken off the cost. Well this never happened all I was given was a bunch of excuses.
I was told that 2 people would be there to pack and 1 was sent .
Even though we binned a lot of our stuff before the move they still insisted on charging us £973 for a job that we did half ourselves.
When querying this they refused to refund any of the money and insisted that they were justified on the charges.
Be careful of this company because what they say and what they do are two different things.

Service cost: £973

We had a very good experience with Clockwork when they came to move our furniture and boxes to storage. Maciej and Michal were excellent on this occasion. Luke and Barts came to bring back our things. Guy was our first contact to give us a quote.
We have no idea where these people gathered their strengths and skills to carry and manoeuvre round tight corners but they did an excellent job. We offered them coffee and biscuits to which all of them politely declined because they wanted to get on with the job. Punctuality was excellent and work completed professionally. Your positive attitudes speak louder than any advertisements. All four of them were so polite and obliging, smiles on their faces and nothing is too heavy. Absolutely amazing!! Clockwork must be proud of you. Thank you to all of you and please take care of your backs when lifting heavy things. Best wishes. Rose and Albert Tang.

Service cost: £1310