Clockwork Removals & Storage

This was the third time using a professional removal and packing service within the space of 5 years (one of which involved moving from Europe) and this was by far, the most disorganised, stressful and incompetent removal we have experienced. Here is a list of the issues we endured.
- Packers didn't complete job day before meaning I had to pack a great deal on the morning of the move.
- Vans were not large enough to complete job and required a third van to come to the rescue. Management didn't answer my voicemail and phonically requesting clarification.
- Clockwork employees left early (without communicating to us), leaving job to the sublet company employees.
- Clockwork employees severely (see photos) marked and dented the wall during the moving in process.
- Received no after-sales call despite the calamities mentioned above

Moving house is always a stressful experience but somehow Clockwork managed contribute to this stress instead of alleviate it.

Service cost: £1164

We were recommended "Clockwork removals perth" -the company were so professional and everything was so less stressful for us due to their efficiency, "Debbie" and "Courtney" arranged everything-their help and courteousy was very much appreciated and we found we had too much stuff to fit in to our next house-No problem!-they arranged on the spot for excess items to be put in to storage with them, the removal men (Brian and Craig)were brilliant and everything was made so easy for us due to the competence of the company-would recommend "Clockwork Perth" highly and would not use any other removal service. Many thanks,from John Duncan.

Service cost: £300

The whole service from start to finish ​ was​ simply​ excellent​. Guy, the manager came round and gave us a quote on our move - he was very friendly and made us feel at easy. ​The booking process was easy and the team kept us informed. Clockwork made our moving a stress free experience and just what we had hoped for especially given we were also looking after our young baby throughout the day.

​Macek arrived the day before ​and packed the ​entire 5 bedroom​ house​! He worked very efficiently and ​as we unpacked our stuff at the other end over our move, we could see that he packed and labeled our stuff with care, and as such that all our products including our glassware arrived ​with no breakages - ​ we​ can't ask for more than that! ​Macek also dismantled many wardrobes, beds the day before - not wasting a single minute ensuring moving day was as worry -free as possible - he simply was god-sent.

​On moving day your team of three Macek, Bill and Niki arrived in good time an had packed the entire house by 11:30am to our amazement. I believe it was Niki that was in charge of organising the packing of the lorry - what a clever mind he has - watching him, we were able to appreciate why packing is an art form! The three of them worked so well as a team and worked incredible hard, nothing was too much for them. They were truly professional throughout the ​day, very polite and treated our belonging with respect. These three are truly a credit to the clockhouse team. They worked conscientious ​ unloading the lorry at the other end of our move, placing all the furniture in the rooms of our choosing and in many cases reconstructing the furniture to an excellent standard.

We would highly recommend clockwork and would use them in the future if the need occured.

Service cost: £1100

Have moved twice in two years bet ween Aberdeenshire and Inverness using Clockwork Removals.

Chose clockwork removals both times as they appeared professional and their quote was competitive against some of the larger removals companies.

Positive experience both times. Crews polite and friendly. All our items returned in the same condition after the move and storage. Office staff also pleasant to deal with.

Would recommend the Inverness branch.

Service cost: £2800

From the initial contact through Adam, to the final sign off at our new property, the performance of the Inverness team was flawless, courteous, and professional. On the day of the move, the guys worked on their own initiative, protecting, packing and storing my possessions, but checked in periodically for confirmation of what mattered to me.

Having had a very bad experience with a previous mover when I relocated to Inverness, the Clockwork team restored my faith in removals and is a necessary expense that you shouldn't take short cuts over.

They also had the most comprehensive and competitive quote.

Service cost: £1800

The guys in Inverness were fantastic from first contact for a quote, right through to us returning the boxes. They were friendly, efficient and reassuring. Flora and Adam were easily contactable and able to answer all my questions. All our items, including a 200 litre glass fish tank, were well packaged and taken good care of. The whole team were extremely good humoured, which was much appreciated at such a stressful time and it made it a pleasure dealing with them. We would highly recommend the clockwork team based in Inverness.

Service cost: £1800

After 40 years in the same house, it was a bit daunting to move into another property.Clockwork Removals were excellent. From the initial Quote . We did our own packing with boxes collected from Clockwork. On the day of the move " The 2 Johns" emptied the house in record time and said they would see us at the new address. When we arrived there were 4 men to decant our furniture.. Full marks for service and efficiency..Also Flora in the Office who was extremely helpful , guiding us through the process.

Service cost: £595

During a very difficult period in my life the Clockwork team provided removals and storage over a three month period and I would highly recommend their service. Flora and Adam reacted promptly to persistently changing circumstances, due to legal matters, in the office and basically kept me calm and coping throughout this time. Nothing was too much and solutions were always provided which benefited me. I met two crews over this period and they were brilliant, friendly, very efficient and hard working. My goods were returned to me from storage in the same condition and Flora was excellent about keeping me informed and processing payments online. Whatever problem I threw at them, they managed quietly and efficiently and I was so thankful for their support. The service cost below includes dividing goods from a five bedroom house into two which required removal into two 7.5 tonne trucks and then storage over three months.

Service cost: £6149

Thisi is the second time we have used Clockwork Removals to move our household furniture and effects in the last 2years.
The first move was from Perth City to Dundee City.
This last move was from Dundee City to Newport-on Tay.
On both occasions the removal was very smooth and the 2 men were very caring with our possessions.
Steven Baxter & Craig Richardson were very professional and took the items with great care making the move less stressful for my husband and myself who are in our seventies.
We can't praise them enough and we recommend this company if you every want to use their services .

Service cost: £325

I wasn't as prepared as I should have been but Brian & Craig were calm & easy and directed me to what I needed to do whilst they got on with the loading. I took a look in the van when most of it was in and so amazed at how well they'd fitted everything in - loads more space for the rest. That takes some skill. I moved to a flat with no garden so they agreed to take my wooden sunlounger to my daughter's house very close by - much appreciated.
A big 'Thank You' guys!

Service cost: £780

In July 2018 the whole family were moved overnight from Dundee to Newcastle. You can imagine the stress involved but from the outset it was clear that Brian, Fraser, Craig (and the other one) knew exactly what they were doing. They were friendly, relaxed and polite - and even though it was very hard work managed to complete the task in good humour. Everything was packed properly and there was no damage to anything when unpacked at the other end. Beds were reassembled quickly. Overall, delighted with our choice of removers and would use them again.

Service cost: £2500

Clockwork, A great Service, I recently moved my four bedroom home, this is stressful enough but add in two kids and a wife then stress levels go through the roof.

The service provided by the team at clockwork was very professional, the team were very light hearted and made the whole move almost fun.

With a wife stressing the team were always very polite and adapted to my wife's many changes of placement of furniture the team took it in their stride, it was nice to see them go the extra mile with customer satisfaction.

I cannot thank the team that moved my house enough, and also Clockwork for sending a team that were well versed in what they were doing, it was evident that the team had worked together for some time and were great friends, this made the whole move more efficient less stressful.

cannot recommend this company enough.

Service cost: £800

Beware - Sneaky company

I booked a full packing and unpacking service with this company and they over charged me ridiculously.
During the intial assessment I was told that we could change anything in our booking and it would be taken off the cost. Well this never happened all I was given was a bunch of excuses.
I was told that 2 people would be there to pack and 1 was sent .
Even though we binned a lot of our stuff before the move they still insisted on charging us £973 for a job that we did half ourselves.
When querying this they refused to refund any of the money and insisted that they were justified on the charges.
Be careful of this company because what they say and what they do are two different things.

Service cost: £973

We had a very good experience with Clockwork when they came to move our furniture and boxes to storage. Maciej and Michal were excellent on this occasion. Luke and Barts came to bring back our things. Guy was our first contact to give us a quote.
We have no idea where these people gathered their strengths and skills to carry and manoeuvre round tight corners but they did an excellent job. We offered them coffee and biscuits to which all of them politely declined because they wanted to get on with the job. Punctuality was excellent and work completed professionally. Your positive attitudes speak louder than any advertisements. All four of them were so polite and obliging, smiles on their faces and nothing is too heavy. Absolutely amazing!! Clockwork must be proud of you. Thank you to all of you and please take care of your backs when lifting heavy things. Best wishes. Rose and Albert Tang.

Service cost: £1310

The men were lovely however they did not inform me that they damaged one of my items and visibly tried to fix it. When I contacted the company they offered me a very disgraceful price in compensation to the large item and this was WITH damages insurance. They based the amount on how long id had the item and which make and model it was but simply taking my word for it. I am now out of pocket even more than I was after paying almost £1000 for the removal. Unsatisfied customer. Unaccetable. My advice to anyone who goes with them is to lie about large things they have damaged and tell them it was 10x the price it actually is and tell them that you have only had it for a month because my honesty has clearly gotten me nowhere with them!

Service cost: £836

My move with Clockwork was a painful, frustrating and distressing experience. Although theirs were the most expensive (by far) of three quotations, I chose Clockwork as I'd had an excellent experience with their predecessors, Gerards, on a previous move. Confidence was further inspired by their representative calling out to see what was involved. My move involved three stages: 1. initial emptying of my previous house 2. storage 3. final removal to my new house. Stage 1: This went well although I was rather taken aback by the condition of the portable 'wardrobes' which were grubby, had clearly been previously used well beyond their lifespan and were in a state of near collapse. Stage 2: When I was finally given an entry date for my new property (a new-build), I had to wait several weeks later for Clockwork to fit me into their busy schedule before they could deliver my contents from their storage (resulting in more temporary rental). Stage 3: Shambolic from start to finish. my contents mixed up with those of another customer(s) carefully packed boxes clearly marked 'fragile' squashed and bent (contents correspondingly damaged) heavy items loaded on top of weaker items which would obviously be damaged (and were) polished surfaces of furniture scored, scraped and damaged (boxes carelessly slid across their unprotected surfaces) items broken and/or damaged beyond repair during unloading several items 'lost', one of which was a dishwasher . (I had to threaten to report it as stolen to the police to get it back. On its subsequent delivery to me, the sticky label which I had firmly affixed to show its destination had mysteriously been removed and, worse, the side casing to the dishwasher had been seriously damaged, whether accidental or, some cynics might suggest, deliberate I have no way of knowing but it was a major bash.) On taking these matters up with them, I encountered the expected "oh, but have you read the terms and conditions", "take it up with your insurance company", etc, etc without any comment about their reckless negligence. Overall, an excruciating experience which only now, after several months of battle, has been very unsatisfactorily finalised. Frankly, I'd have been better entrusting my belongings to a gang of juvenile delinquents.

Service cost: £1800

We have just moved from three locations in to one this was a stepped move so took a lot of organisation on my part. Rob came to quote and seemed really affable so although the quote was more we put our trust in clockwork. IT all went wrong.

Firstly they rang me up 2 weeks before because they had forgotten what was where. Then they sent the van to the wrong place first so the gentlemen had to make an extra stop to drop off plant pots otherwise they would have had to move them twice. After an hour or so I asked where the items that had been in storage were and was faced with blank faces. They had not even brought them. I rang Rob and when he rang me back he said there would be an extra charge for that. I explained to him that we had discussed everything at the original meeting but he could not remember and notably NEVER said sorry. He then said they would deliver on Friday for an extra charge of £174. I said can you refer it to your manager. No one rang me back. On Friday I waited in and finally got an email saying ring if you want your stuff delivering. I rang and spoke to a gxxxt who said I had to drive to attercliffe and bring a form that had been supposedly emailed to me. I refused so he said BYE and put the phone down.j am very upset that no one said sorry for the mistake and if I had known they would be do rude I would have picked a different company as a result I have slept on the floor for 2 nights and had to pay £174 for the privilege. This us a tin pot company who have bought a good name do not use them.

THE ACTUAL REMOVAL MEN WERE FABULOUS REALLY HELPFUL AND HARD-WORKING.

Service cost: £1200

Our office move was based in Sheffield so we used Clockwork. We had already used Clockwork before which was the main reason for getting them in to quote. Not only was the quote the cheapest they still provided an excellent service. From the guy's in the office to the guy's that do the removals you get a friendly, helpful and professional service. If we ever move again (which is likely) we will be more than happy to use Clockwork again. I would definitely recommend this company.

Service cost: £500

This is the third time I have used Clockwork in the past 12 months or so and they have provided an excellent service both from a customer satisfaction point of view and value. It has been a bonus that there has been some overlap with the porters doing the work each time, as this meant some familiarity with the premises and items to be moved. The Stevens (Baxter and Johnston) were prompt, cheery and efficient and went out of their way to help especially when taking out some of the old furniture to the tip. I will certainly use them again if/when I move next time.

Service cost: £750

Only one wee moan,.. I asked that some rather valuable oil paintings were wrapped separately. This did not happen. Thankfully they were not damaged. Otherwise everything from Clockwork was great. China and Glass were all carefully wrapped and there were no breakages. The Team were stoic, especially having to deal with a 3 hour delay in the selling solicitors releasing the keys for the new house as, they took an extended Friday lunch! Clockwork managed to divert another crew who were heading home, to come and speed up the unloading. Well done guys!
My son about to move too so will definitely recommend Clockwork.

Service cost: £1930

Raj and his team, Stuart and Ronnie, were excellent. They introduced themselves to me on arrival in a very friendly manner. I was moving from a house to a flat and only taking a few items. The two other parts of the removal were going to my daughters homes. One in Kent, and the other part was going into storage for removal to Belgium. So not straight forward. However, Raj listened carefully and coordinated effortlessly the move. My furniture and other belongings were handled very carefully and with great care and attention to my homes. The team worked so well together and constantly checked with me to ensure everything was being put in the right container. On arrival at my flat they then picked up a table and chairs destined for one of my daughters. This they also did so professionally. At completion I was given paperwork itemising what was in each container being transported elsewhere, namely three. Each container was marked externally with its destination. The other part of the paperwork for each container will be signed off by my daughters. That reassured me as well as it will be a team elsewhere completing that part. All in all I was extremely satisfied with the wonderful professional service of clockwork and will recommend them to anyone I know looking to move.

Service cost: £2600

I wish I be seen the rating here before paying so much money.

The packing was not completed in first day hence on moving day everything was delayed until dark with newborn and toddler.. lovely .

I said everything must go out so I do not understand why was left for moving day.

This is nothing but then they tried to hide a damaged wardrobe in the back with some tape. Luckily I send rmIl in time . My partner asked and they said oh just put some tape to hide it .

Then discovered after two weeks one bicycle had damaged cables brake cable just removed torn from where they should be and was told claim within 7 days . Later than that is too late .

Whom can check all these things within a few days of moving day ? while one working full time and the other looking after two little children.

In the end I think I spent insurance for nothing

Good luck to others.

Service cost: £1100