City-Removals and Storage

I have been asked to post a review about the services I have received so here I am.
Comunication with the office was verry good.They also made all the parking arrangements and responded to my emails quickly.
The crew that moved us were polite, courteous and very proffesional.
They had to dismantle our bed which they did without any problems.Nothing was scratched or damaged
Also they used covers for our mattress and our 3 seater.
The price we think was very good for what they had to do.We moved from a 2 bedroom flat on the 2nd floor to a house.On the move day we had a big truck and. 3 men.
To summarize I would recommend them and use again as I can not fault any part of their service.

Service cost: £740

City Removals moved us from a 3-bedroom house to a 2-bedroom flat across London. They packed us, moved us, and put everything into the right rooms in the new place, all in 7.5 hours. It was amazing to watch them work; they were so careful with all our belongings, took apart furniture that needed it, and then put it back together in the new place. We have a lot of artwork, and this was packed with the utmost care; not a single thing was broken or damaged. I got quotes from 3 companies (all well-reviewed on this site), and City Removals was the least expensive, plus all the other companies wanted to do the move over 2 days, which would have been much less convenient for us. A week or so after the move, they came and picked up all the boxes and packing materials! I couldn't have asked for a more professional, efficient, and cost-effective move. I am thrilled with the service, and would most certainly use them again for a future move and would recommend them to anyone! .

Service cost: £1180

We had City removals deliver our belongings from storage last week.They kept them for 3 months.Everything arrived in perfect condition with no damages and nothing missing. The whole experience has been pleasant.The removal crews were polite and professional on both occasions,when they collected and when they deliverred.All our furniture was wrapped and treated with very good care. The office staff as well could not do enough to help us,organized parking,storage and always answerred phones and e-mails quickly. All in all a very good company to deal with.

Service cost: £1240

We have used this company for our house move and we have been kindly asked to post a review.
We had a 2 bedroom flat on the 1st floor and they packed and moved us all in one day.
Everything went smoothly with no damages. The guys were extremely polite and helpful and always could not do enough to help us. All of them spoke good English, were clean and uniformed.
I was impressed at how they took apart and reassembled our beds and wardrobes. They demonstrated great care towards our belongings throughout the whole move.
Also I have now opened the majority of the boxes from the packing service and I saw how well everything was packed inside. My kitchen is now full of plastic bags with tissue paper, which I guess is a good thing.
Based on our experience with this company I would wholeheartedly recommend them as they provided us with a very good service.
 
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Service cost: £860

All in all a very good experience. We had a home visit about 3 weeks before our move day. A lady from this company came and had a look around. She made a very good impression to us as she seemed to be professional and thorough. Next day we received the quote via e-mail. The service was nothing short of perfect both on our move day and on the packing day. We had 3 very strong, clean and polite lads on both days. They worked very fast and quiet. My move-day stress was gone from the moment I saw them wrapping the sofa and mattresses with their covers and we than realized we are on good hands. Also all our furniture was dismantled and reassembled without any problems. The price was not the cheapest although not the most expensive either, but like the old saying goes you get what you pay for. We both can say that we have been very happy …almost impressed with the service we have received and would 100 per-cent recommend them to others. Thank you.

Service cost: £970

What a pleasant experience! Professional from the start, prompt communication, and very competitive prices.  We moved from a 3 bedroom semi-detached to a 3 bedroom terraced house just two blocks away.  The total move took 2 days with the first being the packing day.  The men who came to pack and move were friendly and efficient - they did an exceptional job with moving our furniture and were extremely careful with everything.   Thank you again and we will be calling you the next time we need to move!

Service cost: £1290

I have used City Removals to pack and store our 4 bedroom house for 3 months.We have just received our stuff yesterday and everything was perfect.I cannot fault the service we received in anyway.They work with Big Yellow in terms of storage so even though they were a bit more expensive we chose to use them over other companies who use containarized storage as we felt this option was the safest.
The removal guys were extremely polite and professional, uniformed and clean with a very positive attitude and good language comunication.They wrapped everyhting and handled all our belongings throughout the move with care.They were on time on both occasions and stuck to the deal we had from the begining without any extra charges or nasty surprizes.
Also we have just finished unpacking almost everihitng and I cannot see any damages or breakages.
I would be more than happy to use their services again and recommend them to others.A truly great service with a decent price tag.

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Service cost: £2280

Our experience with City Removals was exceptional, from quote through to removal.
Nicola visited our property to assess the items that were being moved and transport/resource requirements. She was professional, very clear, and answered all questions honestly. The quote for the job was promptly provided. It was neither the cheapest nor the most expensive quote we received. £1200 to move the contents of a three bed house from London to Kent, including a piano that needed to be placed upstairs in the new house. This price also included a full packing service.
Our decision to use City Removals was based partially on the quote (price and professional nature of the assessment and presentation), but also on account of excellent reviews on the internet.
Our move was complex. We started with a quote for removal over a single day, but this quickly morphed into two removals; half of the move took place in early December, and half in early February. City Removals was most understanding about the changing requirements and provided additional quotes on this new basis, and a further quote for the removal of additional items. We ended up with a price of £1450, which reflected two moves rather than one, and included an amplifier and washing machine that weren't initially included in the quote.
The delivery team turned up on time for both removals, and was absolutely brilliant. Friendly, professional and hard-working. Goods were well packaged in clearly marked boxes, loaded with care, and unloaded in the correct room at the new property. The team clearly took pride in its work and provided excellent service with minimum fuss. I can't say enough good things about this company, and I'd recommend them without a moment's hesitation.

Service cost: £1450

From the first contact until their crew left our house everything impressed us. Firstly a very nice lady, called Nicola came and saw our house. We had a good old chat and she responded to all our queries professionally.We also took their packing service as my husband works and I am very busy with our 13 months old daughter. When the guys came I found them to be very polite and considerate towards our requirements. I have asked them to take their shoes off and this was done without any complaints. The packing service was done very professional and quite fast. It took them about 5 hours to pack all of our house. They also labelled all the boxes and did some dismantling to save some time on the move day.The following day , the same crew came which was reassuring as I already knew them. They also used furniture covers for our two sofas, armchair and all the bed mattresses, just like Nicola explained.Once at our new house , again I have asked them to take their shoes off as we had new carpets and  it was done without any complaints. I have also asked them to assemble my daughter’s cot before 07:00 PM (so I can put her to sleep)and they did.The whole process was smooth and stress free. Everything  was done professionally and we felt very well looked after by both the office staff and the crew that did our move.

Service cost: £1130

These guys are fantastic. We used them for moving house. The two guys who moved our stuff were 2 really friendly Romanian chaps (sorry didn't get their names). They were very discrete and professional and did a great job and would definitely use again and recommend to friends and family. They were quick too and were very careful with all our possessions. We were moving from a one bed flat and did all our own packing so cost was £450 which I think is very good. .

Service cost: £450

Our team of guys turned up an hour early as we were still taping up boxes. They were everso friendly and helpful and swiftly cleared the flat and were ready to go in under 2 hours. On arrival at the other end the guys unpacked as swiftly as they packed up - with care to not make any mess (it was raining out side and brand new carpets throughout!) but there was no dirt at all! Couldn't recommend this firm enough. Highly competitive price and faultless service. Well done to City Removals! Will be using them again in 6-12 months when we do it all again!

Service cost: £410

We lived in a large studio flat and had a LOT of stuff to move to our new place. The City Removal quote was by far the most competitive and the two guys arrived early on the day. They worked incredibly hard and we didn't have to lift a finger. They dismantled a large IKEA storage unit, took the arms off our sofa and took the feet off our armchairs so they would fit through the front door of the new flat. They then rebuilt everything in record time. They were polite, friendly and didn't stop until they were done. This was by far the best-value part of the whole moving process and I will definitely use City Removals again.

Service cost: £280

Very very good service. We booked this firm after being impressed by the reviews we read on this website. We had a visit from Nicola who surveyed our property and explained the whole process to us. Very nice person to deal with. Because we also wanted the packing service she advised that the whole move should be over 2 days, as we had quite a lot of stuff. Everything she said they will do happened in the actual move day. They used professional covers for our sofas and all our mattresses. The guy who was packing our kitchen was also a pleasure to deal with and he has done a very professional job in packing our breakables. The only complain here is that he used too much tissue and bubble wrap. After unpacking I literally ended up with about 30 bin bags full of tissue.
So ,In the first day a 5 men crew came and packed everything  in record time and in the same day they also loaded and moved a bit more than half of everything we had. They were all very polite and knew what they were doing. Very organized. They also did all the dismantling apart from our beds which we still needed overnight.
The next day only a 3 men crew came back as there was not too much left. Again they did a very good job. They also reassembled all our beds and wardrobes in our new house.
So I would wholeheartedly recommend this company. We felt looked after every step of the way and our move was done expertly. I cannot compare this service with others as we have not moved before , but to me it seemed perfect.
Thank you to Nicola and to all the guys involved in our moveThank you.

Service cost: £1560

I usually don't write reviews but have to this time, as I have been truly impressed by City Removals from beginning to end, and I want to make sure this company get the credit they deserve, as I have been moving 10 times in the last 15 years, in many different countries, and have never come across such a high-quality and professional company, and for a very fair and reasonnable price.
First the survey was done very quickly and professionally, which was a great sign. I then received a very competitive quote in just a few days, followed by the boxes I had ordered shortly thereafter, so I could begin packing.
Email communication with City Removals was very very efficient and professional, especially when confirming dates, boxes, parking permits, etc.. City Removals did take care of all the parking requirements with the council, which was a huge relief for me. Every time I tried to call them, especially on Saturdays, they were always available to discuss on the phone, which was very helpful. They also replied to emails quite quickly, and even on weekends and evenings.
On the day of the move, the crew did arrive at exactly 7am, not a minute late! The crew was extremely good, very very careful with my belongings, whether fragile or not. They were taking their shoes off every time they got into the house, both at pickup and delivery, and that was without me even asking for it! They were also extremely careful with the walls, and despite the narrow staircase didn't leave a single mark or scuff on any wall!
I stayed with them all day and was impressed as they worked really hard and didn't stop much, from 7am until 7pm, given all the stuff that I have (5-bedroom house). A third guy came to help in the middle morning actually, without any extra charge, and stayed until the end of the day, as I had too much stuff, which was another great relief.
Another great favour they did for me is to accept to drive to a storage facility in Wandsworth to drop off several bulky pieces of furniture which wouldn't fit in the new house. It did take a good hour out of the way but they helped without any issue whatsoever. I paid extra for the wrapping of those pieces of furniture but they were well wrapped and they even gave me a few blankets to protect the furniture under the wrapping.
I was also quite impressed at how good they were at dismantling the furniture (and re-assembling it) and emptying the dressers of drawers (and anything left) to avoid any movement.
At the end of the day, they finished with the patio furniture under the rain, which was a testament to how dedicated they were. They left past 7pm without ever complaining about the amount of work (we did three trips!), so they deserved a big tip!
Another nice gesture was that they took the boxes I didn't use, and I didn't have to pay for them.
A few days ago, they contacted me to ask me when they could come to pick up the empty boxes, which was a surprise but certainly a good one, as moving companies don't usually do this or don't follow up proatively about this.
For all those reasons, I cannot recommend this company enough! I am not planning to move again anytime soon, but if I do, I know whom to call.

Service cost: £850

The two men came to move us from our one bedroom flat on the 3rd floor with no lift. They packed everything so carefully, not one item was broken. And they worked tirelessly until the whole move was done. They were unfailingly polite and I would definitely use them again. The packing service was a bargain when I think how long it would have taken us, as well as having to pay for the packing materials. They did a much better job than I ever would have done myself and I'm quite pernickety!

Service cost: £600

I hired the services of City removals after finding them online and reading the reviews.  The service from start to end was professional and Nicola was always on hand to advice and help, even when we had to change the moving date 3 times.  The prices are very competitive and the best money we could have spent to make our house completion day as stress free as possible. The removal team are very courteous and polite and removed their shoes in both properties to protect the floor when requested. My only advice for future potential customers is if you have valuable paintings and artwork, it's important to remain in the room with the packers to ensure that they are all packaged correctly.  They will assume that only large pictures are actually valuable and smaller ones are not so. I would certainly use their services again and recommend them to my friends and family.  To add to their efficiency, City removals returned to collect all the flat pack boxes and packaging materials for recycling. Many thanks City removals.

Service cost: £1295

I needed to move the contents of my 2-bed flat in Central London to a similarly sized flat in Beaconsfield, just outside the M25. This was the first time I had ever needed to use a removals company, so didn't really know what to expect, either in terms of price or service. I used a website which sent my details to a number of different removals companies and got quotes back which ranged from £300 to £1300! However, I did a bit of customer research on the companies which quoted, and they were mostly either 'do not use this company', or 'very expensive for what they did'. So I started again, and looked on Removal Reviews for the highest-rated companies. I chose City-Removals and Storage, as they seemed to be highly regarded and I got the sense they were sensibly priced. I requested a quote on their website, and 2 days later their estimator Nicola Antoine came over to do a survey. She was friendly and very professional, and provided me with a quote for the removal itself, with optional pricing for packing, and for packing materials. I chose to do the packing myself and had lots of boxes from previous house-moves, so I only needed to pay City-Removals and Storage £560 for the removal itself, with no VAT to be added. This was a bit more expensive than they would charge for a normal 2-bed flat because I was moving from a 4th floor flat with narrow stairs so they recommended 3 men rather than the normal 2. This seemed a very fair price for the effort involved. So the booking was made, and I paid £70 deposit by bank transfer. They made the arrangements with Westminster Council to suspend the single-yellow line outside my flat, at no additional cost. On removal day, the 3 guys turned up at precisely 8am as booked. They were professionally-presented, wearing company uniforms and in a company van. They proceeded to carry everything down the stairs and into the van, and were very courteous and friendly during the whole process. They put my sofas into big fabric bags, which made handling them much easier - all very impressive. The load-out took just over 2 hours. They then drove directly to the new place, and I met them there. They carried all the items into the new flat, placing furniture and boxes according to where I wanted them - and again were very friendly and helpful, suggesting the best locations for things in the rooms where I wasn't quite certain. The load-in took a little over an hour, so altogether they completed the entire job in 4 hours 40 minutes including the journey. I have to say I was very impressed with the whole job. There was absolutely no damage at all, to furniture or walls. They were careful to avoid getting muddy footprints on the carpets. They even brought their own bottles of water so I didn't need to provide them with tea! I would definitely recommend this company.

Service cost: £560

I used City Removals to move the contents of a studio flat in Central London to a 3-bed property in Zone 2.  They were also responsible for packing and unpacking.  The movers were polite and professional throughout.  They pointed out smaller/valuable items that we might want to take ourselves to avoid the risk of loss or damage.  They worked quickly and without complaint although the destination property was on the third floor without a lift.  Arranging the delivery was also simple, with staff in the office happy to follow up with the Council on parking dispensations.

Service cost: £505

We used City Removals as the reviews were so good and the representative who came was very thorough. We moved from a 4 bed house to a 4 bed house. They arrived with two small vans and called for another van. They started at 8am and finished completing the move from our property at 7pm. They then went to the new property and didn't finish unloading till 2am in the morning. Allowing no time to build all the furniture. I don't write reviews usually but I don't want anyone to use them and be left in our situation. I am still upset by the whole experience. I think City Removals are fine for flat moving and small jobs but I would NEVER recommend them for a big move. We agreed on£100 compensation which I thought was more than fair given how much stress we endured. After much chasing they paid £80 and refused to stick to the agreement. That was the nail in the coffin because it showed how little they cared about us. Please don't ignore this review if you have a big move!  .

Service cost: £1200