City-Removals and Storage

We chose City Removals because of the very good things we found about them on line. After using them I can only agree with the rest..a very good service provided.They also arranged parking right outside our flat which made things easyer on the day. The 2 removal chaps came on time .They were polite and helpfull and did their job very well. We also bought some packing materials from them which were deliverred as promised 1 week before our move.This gave us enough time to pack everything we had nicely. Our move was not overly complicated but still we wanted someone who would not add to the stress.They provided what we wanted so I would be happy to recommend.

Service cost: £330

We moved house frok Hornchurch to Epsom in January.
A surveyor from this company came and saw our property in September but due to the incompetence if many people involved in the buying process we only completed towards the end of December.
The assessor was with us for around 1 hour and she patiently answered all our questions and explained the whole process.At no point she seemed in a rush to leave and she has left us with a positive impression.
Also we booked our dates and changed a few times as the completion date changed a few times, and they have been very helpful.
The 6 men that came on the day were also polite and most importantly with a can do attitude all the time. Nothing was too much trouble for them and they kept the positive attitude throughout the whole day.
On the packing day they also emptied our loft as to save some time on the move day.
Everything was moved safely and in the end we had no damages or missing items.
We would recommend this company to anyone and the best advise  we can give is no matter who you chose make sure they send someone to view your property.

Service cost: £1280

Top marks for a very good service.Our move was relatively simple with only a wardrobe to dismantle,good access and no stairs.Still the guys did brilliant.They loaded quickly and took very good care of our stuff.They also gave us some spare boxes they had in the truck for the last bits of packing.They told us not to pack the TV as they had a  special cover which they used.
They got to the new place about 1 hour before us as we had to wayt for the keys.When we arrived we explained where we wanted the furniture and that was it.
The truck was empty in around 1 Hour and than it took them another 20 minutes to assemble the wardrobe.
Good service.

Service cost: £380

This was a 3 bedroom house removal with a full service including packing and unpacking over 3 days and this company have made it all look so easy that it actually took all the stress away.
What seemed to us most complicated as we have a lot of paintings ,statues and a baby grand piano which are quite old,in their hands everything was safe and uncomplicated.
The whole moving process was as we would have expected.The good thing of having a complete service is that once they did the unpacking and placed everything where we wanted they took all the leftover packing materials and believe me there was quite a lot.Also we immediately saw that everything was intact.
There were 3 longish days to be honest but at the end of the day we know it was a big job.We were very happy that they did not rush and took their time.
The price was definitely not the cheapest but at the end of the day you get what you pay for.Good job.

Service cost: £1840

This is the 2nd part of my review following the delivery from storage.With the first part going so well we couldn t wayt to get our things back and check the condition. I can now say that we received everything in very good condition.All our stuff was exactly as it was before.The removal men unwrapped the goods inside our house.Also they gave us the inventory so we could check exactly what we got back. They also reassembled one bed , one cot and a wardrobe. We could not have asked for a better service.We trusted this company with all our belongings for around 6 months and everything turned out ok. I would definiteky use again without a doubt.

Service cost: £1470

I booked City Removals in January to move a large number of bulky items including some antique furniture and boxed china.They also brought all the packing materials they needed to wrap all the furniture as agreed.
The company was a pleasure to do bussiness with and from the start they were brilliant.
Everyone associated with the company behaved professionaly  and were willing to help.
They moved everything with relative ease and were very methodical and organized.
Price wise they were cheaper than some of the quotes but not the cheapest.
They also showed  us their insurance policy via email when we asked.
Again the whole service was really good and I would use again.

Service cost: £860

This was the second time we used the services of this company.1 year ago they moved us from our own house to a rented property nearby while refurbishment works were taking place.
As we were very happy with how the move went along we booked them once more.This time from the rented property back to our new place.
As the 2 addresses are very close they used a small truck and did 4 trips.The whole job took place over 3 days as we also paid them to unpack.
We had a home survey before the first move but we agreed with them that this was not the case now as we had the exact amount of stuff and they knew what we had.
We received the exact quality service this time as well.All their men were very good and worked like you would not believe.Also they took very very good care of all our possesions.2 out of the 3 days were quite long and none of them complained in any way.
Based on our experience we would definetely use again and recommend to others.

Service cost: £1840

We did not have a massive amount to move but I think our move is a mover's worst nightmare.I say this because we had a 2 bedroom flat on the 4th floor with tight staircases and guess what..no lift.
This is why we looked for someone who Was also willing to come out and asses our property, which Is what they did.The assesor to our surpize was a lady but she seemed proffessional and quite experienced.The quote was sent via email and as it goes we accepted it.
Being a 4th floor they sent out a men team.The amount of stamina these guys have is fenomenal.And after climbing endless amount if stairs they still manage to be polite and helpfull.
Not too much more to say about the move.It was a smooth experience and also we were pleasantly surprized by how the men behaved throughout the day.
Everything was handled with care and moved safely.

Service cost: £940

 A very good service was provided.They were contracted to move 2 bedrooms and the contents of a kitchen from a 4 bedroom house.They packed and moved everything in one day.
As this was more of a fragile pack they cane prepared.Plates ,glasses and other fragile stuff was very well wrapped inside boxes and plenty of tissue paper was used.
For 3 of the bigger paintings we arranged for them to fabricated some wooden crates which were brought on the day.
The 3 men crew were exceptionall and thy did the job they had to do very well.
I did not watch them too long as I was in and out all day long but all was done in a speedy and safe manner.

Service cost: £650

We recently from our property into a slightly larger 2 bed flat.
We requested a quote via their website and we received it via email.
The move was not big and it was completed in 6 hours with 2 very good chaps and a Luton van which was three quarters full.
The price was 260 pounds plus the cost of a few boxes which were deliverred to us 2 weeks before.This gave us just enough time to slowly pack our stuff.
The only fragile stuff I really cared about were 2 imacs.I made it clear to them and asked that they were very carefull with these.As it comes they wrapped those in some zipped red covers they had,which was very good.
Also they did the parking arrangements for us with the council as I would'nt have had a clue on how to do this.
We are not frequent movers and hooe to stay here a long time but I would use them again if the tike comes.

Service cost: £260

Before deciding on a company we asked and received 5 quotes from which 3 companies also came and did a survey.Amongst other things we mainly chose City Removals as they were the only ones who were BAR accredited.The other reasons were they had a top online reputation from what we read and their surveior was miles ahead of the the other ones.We were expecting a man but to our surpize a very nice and polide lady came(Nicola).She explained us the whole process and she assessed our house and the volume very well.She was the only one that for example opened all the cupboards so she can have a proper look.
To the removal now,everything was as expected.The crew was very nice and provided us with a top top service.
We now also unpacked all the boxes and we found no breakages.
Our advice to anyone,no matter who you choose is make sure they are part of the BAR and also ask them to come around so you can see them face to face.
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Service cost: £1240

We were asked to post a review of this company and we feel this is the least they dezerve.Moving is stressfull enough and the last thing you need is a bad removal company to cause more problems on the day.Fortunately this was not our case.The whole experience was very positive and they have done  everything they could to make us happy.From the moment they started working I realized that we have made a good choice.
All their staff were smartly dressed in company uniforms ,they spoke english and most importantely they cared about what they were doing.
Our furniture was very well wrapped,and they also dismantelled and put back together a large amount of furniture.I am sure it was not but they actually made the whole move look easy.
I would urge anyone to do their bit of research and think well before contracting a company.We know some people who were not as lucky as us.These guys had very good reviews and they were also BAR members which was a must for us.

Service cost: £840

We moved from London to Edinburgh at the begining of February.With such a long distance involved and with 2 small kids things were not easy.We only wanted a company that would not make things more difficult than they were.Our estate agent told us to only use BAR registerred companies and so we did.That was a very good piece of advice.
The move was over 2 days.In the first day the men loaded the vehicles.As we were not quite ready with the packing they also helped us placing the last bits and pieces into boxes.
They were brilliant.They worked fast and were considerate all the time.When they came early in the morning our kids were still asleep and they tried to make as little noise as possible.Great stuff.
We spent the night at a hotel halfway through to our destination.We got there around 11:00AM the following day and they were wayting.
They quickly unloaded the van And they went on their way.
On close inspection we found no damages or scratches and nothing was missing.We also got a call frok the office as they wanted to check we were happy with the service.Great job and customer service.l.

Service cost: £1860

Not much to say.The whole removal was excellent.The company gave us a quote which to us seemed reasonable.We called them and gave them a list of the contents of our flat and they provided a quotation via email.
The 2 workers were very good.They started on time and they were generally 2 very nice and aproachable guys.We had no extra charges on the day even though they had to walk a bit as some smart guy decided to park right in front of our flat.We had a parking suspension in place and the council removed his car but this made the whole job last a bit longer.
In our new flat they moved some furniture that was already there so that we can make some space for ours.They also took away some unwanted bags and plants from the garden.This was included in the price.
Generally a very good service and we were pleasantly susrprized by the whole experience.Top marks.

Service cost: £350

This is the second time we used City-Removals. They did an excellent job. They kept our address and volume requirement details from two years ago and we adjusted the details to come up with a new quote which was very smart and practical.

All the team members are very reliable. Not a single item is damaged or lost. They were all very polite and harworking. Came on time and finished on time. I recommend them to friends who were also very happy.

I worked with other service providers in the past. The difference is huge. In a stressful time such as moving your home you want reliable guys like these. If we move again, we will call them no doubt.

Well, in summary: I cannot recommend them highly enough.

Service cost: £1120

A top experience on all levels.Moving crew on the day was absolutely fantastic and the support and the knowledge we received from their office staff was again outstanding.Everyone was helpfull,polite and a pleasure to deal with.
Our emails were answerred straight away.We changed the date a few times as our flat wasn t ready and they changed it without asking twice.
The 2 men were very very good.Strong and willing to go beyond their job description to make things easy for us.
The whole job took them around 8 hours and in this time they also took apart and rebuild 2 beds and one ikea wardrobe with sliding doors which I always thought is a pain to handle.
My husband travelled with them on the truck to the delivery address as being a new development it was not properly listed on google maps yet.
A very good experience that we thoroughly enjoyed and altough we were expecting minor thing might go wrong..well in the end nothing did.

Service cost: £350

We are very happy to provide our feedback about the service we received from this company.They deliverred on all their promises and everything worked like clockwork.
We had a 4 men team which worked very hard without a fuss and also worked very efficient and in an organized way.They were part of a team and each one of them knew exactly what his role is.One was loading the vehicle ,one was dismantelling and the other two were wrapping and taking things to the van.
All in all it was a long day.All of them worked very hard for 12 hours and in the end we were left happy in our new place.
I was also very impressed with their willingness to help and they ve bent over backwards to ensure we were satisfied and all was ok.
I would definitely recommend them to anyone and would use again myself if needed.
A very good outcome to a quite complicated move.

Service cost: £990

Overall our experience with City Removals was extremely positive.The office personnel were all very helpful and quick at answering our emails.
The email with the quote was very well laid out and the service to be expected clearly presented and written.There were no catches in it either and in the end we paid exactly what we agreed.
The moving men were all presentable and most importantly spoke english to a very good level.They understood exactly our instructions and followed them swiftly.
They also spoke very highly of their company telling us they get treated very very well.One of the men was with the company for five years while the other for 3 years.I think this says a lot about the company.
Not only this,they were also very proffessional and worked fast and efficient.They were also willing to help all the time and did everything they could to leave us with a good impression.
A very good service,one that I would definitely recommend and use again if needed.

Service cost: £490

We recently received our goods back from storage and after checking everything and unpacking most of the boxes we are happy that nothing is missing and there are no damages.
We received everything in the same way they were before going into storage.We chose to use this company as in terms of storage they use Big Yellow and this seemed a better idea than container storage that other companies oferred.
They are also BAR members which ticked one of the must haves for us.
The men that deliverred from storage were polite and helpfull.They placed everything where we wanted and also reassembled the beds and one wardrobe.
We cannot fault the service in any way whatsoever.What was a complicated move with some  potential pitfalls turned out to be a hassle free experience.
We were also given a copy of our inventory and this way we were able to croscheck everything arrived and nothing was missing.
A very good service.

Service cost: £1280

Our new address in Enfield was a 30 minute drive from our old place near Hammersmith.We had a 2 bed flat on the 3rd floor with a lift and a normal amount of furniture and small contents.
The company provided us with 3 bright and young men and 2 Luton trucks as the acces road was a bit narrow.
They also paid and organized a yellow line dispensation so that they could park right in front.
All went like clockwork.The 3 team members were highly skilled and even though they were from Romania their english was outstanding.We had no problems in making them understand what we wanted and communication with them was a breeze.
They worked very hard all day long without moaning, on the contrary they kept the positive attitude they showed up with in the morning throughout the whole day.
A great deal of credit has to go to the company for employng such people and because they seek to understand that whoever does their job is the face of the company.
Overall we are impressed to bits with the level of service provided and would definitely like to repeat this experience with the company next time we move.

Service cost: £540

We couldn t be happier with the whole service provide by City Removals.Everything was done by the book and they spared no resources in making sure our removal was as pain and stress free as it possibly can.
First of all the workers were just incredible nice and polite.When you think removal men you imagine big and strong lads but not very nice.These men were just amazing.With a smile all the time and just willing to help and do whatever it takes to make us feel at ease.
Their professionalism was present in all their actions.Their vehicles were new and very clean,they had covers,tools,trolleyes..the lot.
Also they are extremely skilled at taking stuff down the stairs with ease and dismantelling beds and wardrobes just seemed like child play to them.
All in all what could have been a stressfull experience was at the end of the day a very enjoyable one.

Service cost: £860

We moved from our 3 bedroom house just two doors further down the road.We had a visit from their surveyor 2 weeks prior to this.As we were renting we had no pressure to vacate by a certain time. The 2 properties were so close they did not even need a truck.They just moved everything with their bare hands.They only used trolleyes for the boxes. All of the men were very helpfull and did their jobs brilliantly. They expertly dismantelled a few of the bigger pieces of furniture and than put them back together. Even if we moved so close they still coverred and wrapped everything. The whole job took 7 hours.This included them packing our kitchen.They used so much paper that we have ended up with 14 plastic bags of used paper.Impressive stuff. Nothing bad to say and the whole service deserved every penny we paid.Would use again.

Service cost: £890

All worked out well.Delivery men came on time.They were very polite and helpful.I can't fault them in any way.
All our stuff went into storage for hopefully no more than 2 months.We can't wait to get them back and we will post another review to report on their condition.
They cleared the whole place in about 3 hours.Impressive given that they had 2 flights of stairs to manage.Also our mattress and 2 other pieces of furniture were wrapped in blankets and some plastic foil so that they are safe in storage.
Initially they quoted for a 75 square but they ended up using a 100 square feet room.We completely understood this as they can't say exactly how much space we need until they don't actually start using the space.The price difference was only 5 pounds more per week so not a big big deal.
A very good experience and will come back with our final review in 2 months time.
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Service cost: £330