City-Removals and Storage

Summary: Excellent service at a reasonable price

Initial assessment and quote: Nicola was the assessor for City-Removals. She came and took 10 minutes to inspect the flat, ask questions, and provide answers to some queries I had. She also provided a summary on how she thought they could best organize the move. Initial impressions left were that this was a professional company. Cost was reasonable when compared with 2 other companies. Decision factors for me were the competency displayed, the insurance coverage, and the positive reviews from other customers.

Packing: A 2 man team came the day before the move. They got on with the job, and when we unpacked later we were very happy. Things were packed sensibly and we had no breakages

Removal: This was a 4 man job, for a 3 bedroom flat. Due to the short distance (we were moving in the same area) they used a Luton van to do 2 trips. Everything was hassle free. Our old neighbours from the 2 other flats in the same building both commented around the quietness and efficiency of the team doing the move. An additional plus, we were able to have them take away a broken wine cooler and dispose of it. There was a small charge, but it is what the council charges for the disposal by businesses, and it was much cheaper than hiring a car

Clean-up: Unpacking was left to us, recommendation is always to unpack yourselves. We took a couple of weeks to get through 80% of the boxes. They then came and picked up all of the empty boxes.

Service cost: £1056

I am so impressed with City Removals. From beginning to end the service received was second to none. The quote highly competitive, they organised the parking bay suspension, then changed it when our first sale collapsed, as well as deferring the move date with a helpful and flexible approach. We moved from Central London to Ascot, Berkshire. The removal men were outstanding. They arrived early, were diligent, careful and incredibly efficient. I cannot rate them highly enough. I am thrilled to have found them, would use them again without question and will recommend them to everyone I know.

Service cost: £1100

I used City Removals to move my 1 bed flat into storage for 3 months, and then into a new property. The prices quoted were very competitive and I was impressed with the professionalism via phone and email. It's obviously slightly worrying to book a service like this as you're putting your trust and valuables at stake so I was glad it started well.

I was delivered some boxes/packing materials prior to the move, and on the day of the move itself the men arrived promptly. The care taken was clear and all of the delicate items (gloss tables, glass, TV, speakers etc) were individually wrapped and looked after.

The items were left in storage for 3 months and they were in perfect condition when I received them back. That move was also faultless, quick and efficient yet a lot of care was taken again.

Both removal crews were friendly and they were a credit to the company. I'll be using them again for my next removal, as the quality combined with service was impressive.

Note the cost quoted in the review was for a removal to storage, and then removal from storage to the new home 3 months later so essentially the cost was doubled.

Service cost: £600

Heard of city movers via word of mouth for their service and I wasn't disappointed. Having checked a few other companies, their rates for moving are the most reasonable in London. They came viewed the flat, gave us a quote and that was it. Both the movers were very professional, very helpful. They were on time and efficient. They came with large boxes to help with the move. When a wardrobe didn't fit up the stairs in the new flat, they took it back and reassembled it. Would highly recommend them.

Service cost: £387

Great move from start to finish. Professional and skilled service carried out. Courteous moving crew, who worked quickly and safely. Crew leader understood how to do the job well and listened to anything I made mention of or special requests. Office staff was responsive on all issues. And they were also one of the cheaper quotes we received. Everything went as planned. Very happy with the move services provided by City Removals, and will call on them again for any future moves.

Service cost: £2000

We moved from a three storey three bed town house to a four bed two storey house. We didn't plan to move much of the furniture mainly the effects. I obtained three quotes at the start, one from an established national company that I had used when moving to the three storey town house and two from new smaller London based companies of which City Removals Ltd was one. The quote from the national company was lazy and excessive with many add ins and a reflection on the person quoting, the job was theirs to lose because I had happily used them before. The second two quotes were around 27% lower and similar in value so well priced. One quoted for two 3.5t vehicles and two people and City Removals (slightly more expensive) quoted for a 7.5t vehicle and three people. Both had good online reviews. I went with City Removals. City promptly sent me the boxes so I could get started as promised and I paid them in full on receipt of these.
On the day three men turned up with two 3.5t vehicles. I didn't mind because they were easier to park but I felt deceived. They also didn't bring enough clothes boxes, the number of which was agreed at the time of the quote. When I rang to complain about this they said the 3.5t vehicles were easier to park and had the same capacity and the clothes boxes were extra as detailed in their quote so this was my fault. In saying that the guys were brilliant, they made up temporary rail boxes ingeniously. They also moved a sofa down three storeys for me that wasn't moving with me and were generally upbeat and supportive in what is a stressful event. The three chaps proceeded at pace to load the vehicles one after the other and having started at 8am (They turned up on time) were fully loaded and ready to leave by 12:30. We bought them pizza's for lunch and headed off to the new house separately. We arrived first, they arrived around twenty minutes later. (2hrs journey)
They unloaded the 3.5t vehicles and put the few items of furniture back together as necessary. We had labelled everything and they accurately followed the instructions on the labels and asked if they needed advice. There was no damage and no missing items as far as I am aware and they were all finished for around 16:30pm.
I have no complaints with the move and would use them again. Well done City Removals!

Service cost: £1100

We decided to pay a bit extra for a removal company after we went way too cheap a year earlier. We just needed the van service as we did the packing and unpacking on arrival ourselves, so the moving cost £130 for a 2 hour delivery service with City Removals. They were roughly 30 minutes late but they already called me to say they were stuck in traffic so I didn't mind too much, we weren't in a hurry. Once they arrived they were very quick to load up the van and they seemed to take care of our stuff, especially fragile items like tv's and mirrors etc. I helped bring down boxes but don't think they expected my help, not even sure if they wanted it but I did it anyway. They had informed me earlier that due to insurance reasons we couldn't travel with them in the van, so we got a taxi to our new place. Again, they were very quick to unload and the entire thing was done before the 2 hours were up (we weren't moving too far away). I tipped them £20 as they were nice and efficient throughout, and kept good care of our stuff. I plan to use them again, and have already recommended them to a family member moving homes shortly. I was very happy with the service.

Service cost: £130

City Removals chose not to send a surveyor to my apartment before the move bc they said it was not necessary. On the day of the move, at lunchtime, I had a mutiny where I was called from the  City Removals office and told that the movers think I have too much stuff to move.  I was literally held at gun point until I agreed to another man and more money.  Then they started to unpack. The new mover came for about 30 minutes and they were finished by 4pm.  I had a huge palaver trying to get my money back eve though it was their fault that the surveyor chose not to visit/ They damaged my Denon music unit in the move.  I gave them the names of official Denon suppliers.  They said it was too expensive even though I was covered by their insurance.  So I agreed to have it fixed with their people with a guarantee for 6 months at least.  After 6 weeks, I received my unit and was told I would not get a guarantee.  There was nothing wrong with it and to fix it with Denon if further problems arose.  SO they kept it for 6 weeks for nothing.  And I have photos showing exactly what was wrong with it and on top of that, I will have to pay out of my own pocket if it is not fixed properly.   They are not worth the price they offer.  Pay more and get proper service. I have lived in London for more than 20 years and moved many times and have never experienced lack of service like this and the constant chasing up.

Service cost: £560

I was really impressed with the team from City Removals. They did a fantastic job moving our furniture and really went the extra mile to make sure we had all the pieces where we wanted them, even if it meant a lot more effort to break down and rebuild a cupboard (which I thought was going to be impossible). The guys arrived a little later than the scheduled time, but they called ahead and made me aware of what time they were going to arrive, which was spot-on. Overall, a fantastic, efficient and professional service. They were recommended to us by a friend and I am very happy to recommend them and use their services for future moves.

Service cost: £250

We found the company on line.They provided an initial quotation via email but they also came and did a home survey just for our piece of mind.The quote after the survey was more expensive as they thought the distance from our front door to where they could park their truck was quite long so they added one extra men in the crew.They clearly explained this to us and we agreed.
The service over the 2 days was extremely good.The men were polite ,very hard working and always customer orientated.We found them at timss too polite as theyvalways asked us where to place things etc.But at the end of the day it is their job.
Also everything was extremely well packed into boxes and all the furniture was wrapped.Nothing was damaged at the end thanks to this.
Overall we found this company very good and efficient and looking back we think itvwas money well spent and that we made the right decision.
If you value piece of mind like we did always do your research and do not chose the chealest option.

Service cost: £1380

From the visit by the estimator until the move was complete this was a stress free experience. The quotation was very competitive. The company arranged parking suspension for the day required. Packing was carried out on the day before and the 2 man team arrived at the agreed time and were very courteous, careful an efficient. Again on the day of removal the 3 man team were there waiting until the agreed time. They worked very quietly and efficiently to carry all the boxes and pieces from a third floor flat to the house a few miles away.They worked diligently throughout the day and completed the move with their van in 3 trips. Nothing was broken or damaged and all dismantling and re-assembly of furniture trouble free. Could not praise the team enough.
If you are considering a move then look no further but contact Alexander at City and he will ensure you have a trouble free move.

Service cost: £1200

We have just received our stuff back after being just a bit over one year in storage.We are so happy that the whole thing which was more on the nightmare side is over.Lawyers,builders etc..pure nightmare.We are very happy that City Removals did not add to the stress.They did their job very well and made our life as easy as possible on the moving side of things.
We had an inventory which they did when they collected.We crosschecked everything upon delivery and nothing was missing.Everything arrived wrapped and in perfect condition just as they left.
Everyone we dealt with was profesional and willing to always help.
They also rebuild all the furniture and no problems there either.
We will always spread the word and recommend this company as this is the least they deserve..Well done and thank you very much.

Service cost: £2350

This was only a small removal from london to leeds.Only around 60 boxes and about 7 pieces of furniture in total.
The company provided an excellent service.The 2 men were on time despite the very early start.They collected our things at 05:00 am  as they wanted enough time to get back to London.
They drove straight to leeds only stopping for a short 15 minutes lunch break on the motorway.
Everything arrived in one piece.Unloading was again very fast with the guys being very polite always asking us where to place the boxes and furniture.
Very good value for money given how well we were taken care of.A definite yes I would recommend and use again.





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Service cost: £620

This was one of the best removal companies we have used,and I am not saying this lightly.They have done everything by the book and did not look to cut corners in any way.Their only mission was to have us satisfied and happy with the service and they have done this very well.
The 4 blokes were lightning fast.On top of this they still managed to be polite and kept a very good attitude all day long.I am sure this job is not the easyest but somehow these removal men were brilliant.Always looking to help,always polite and top professionals at what they do.Not a single scratch on anything.They were also very well equipped using many furniture covers.They even used plastic film to cover some of the carpets in our new place.
Everything was smooth from the begining to the end and it was exactly what we expected.A definite yes for this firm for anyone looking to move.
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Service cost: £860

From the the appraisal process through to the moving day, City Removals were helpful, attentive, professional and prompt. They quoted us a very reasonable price and there were no unexpected costs. We had the packing service and the team were efficient, thoughtful and careful. We had no breakages and no damage to furniture. On moving day, the team were prompt and again, very efficient and very professional. It was the least stressful move I have ever done and I will most definitely recommend and use their service again. The entire process was smooth sailing. Thank you City Removals for being fantastic!!

Service cost: £840

We found this company on the which trusted traders website.They provided us with a quote which we thought was reasonable.Before accepting we researched them on line and found nothing but good things so we decided to book.
They totaly  lived up to their reputation by providing a an excellent service.We also bought boxes from them.These were delivered to us well in advance so we had plenty of time to pack.
The crew was incredibly hard working ,polite and very well organized.Everything was moved swiftly and with no fuss.They worked efficiently and it took them around 3 hours to load the truck.
I don t really know what else to add.Everything was good and I would definitely recommend.

Service cost: £350

This was the second time we moved with this company.Very happy to see that their service was as good as the first time around.We had a diferent team but this was not a problem.
Courteous,hardworking,reliable,friendly,proffesional..
Everything about them was as it should be.
Not a big move.This was only from a 1 bed to another one bed,but still the movers did their jobs very well and we had a smooth and stress free day.
I would certainly recommend.






       

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Service cost: £280

An outstanding experience from the moment we got in touch untill the last box was dropped off the truck at our new address.Everyone went above and beyond their job description.A lovely bunch of polite hard working and professional lads.Moving, removing again untill we were happy ,packing,dismantelling..they have done everything to perfection.On top if this we had no breakages whatsoever.
Alex and Nicola in the office were again on top at all times, always answerring emails promptly and with the relevant information,changing our dates when needed,dealing with parking etc.
We were expecting a top service but not to this level.We were left most impressed especially with evryone s proactive and can do attitude.
We will definitely spread the word and recommend this company.Top top level of service.

Service cost: £1290

Perfect service and amazing value.The 3 men we had made sure our move was completed on time and with no hassle.Extremely quick at packing and very skilled at shifting and taking furniture apart.
All the boxes they packed were clearly marked so we knew what was inside.Everything was packed logically and they used plenty of materials.
All of them spoke good english and we had no trouble in communicating with them.
The whole packing and removal took 9 hours.A very good time for a same day packing and removal of a 2 bedroom flat.
We have no hesitation recommending them.

Service cost: £740