Aussie Man and Van

We are very please with Aussie service. Since my first contact with Billie at the office ( with Paul and Richard as well.) The team that did the move was great. On time, had a look on our stuff( we packed ourselves) asked what they had to take or leave. At destination asked where we wanted things to have placed. They were very friendly, kind, calm and professional. Carl and the other man( I can rememder his name) took care of our things very well. Really was a stress free. Fast and efficient. Thank you and we will use Aussie again if need for sure.

Service cost: £237

An absolute no - like never use this company if you cherish your items or you care about their safety. However, if you want them to be damaged or your clothes to be soaked in the rain while being moved from one place to the other, then Aussie are the guys for you. A nightmare of a moving this is what their service is. Not a cheap one but you get the cheapest attitude and resolve of you "issue" as they didn't care enough about my damages as they were just clothes - some of that stuff cost more than the van they came with - at least costed until the aussi man and van ruined them.

Service cost: £1000

Huge misrepresentation from the start.

Booked a last minute removal and was grateful that they had a space so started out well, and that was to be the end of anything positive.

After the men were already half an hour late I called the office to see what was going on, apparently they were around the corner and they arrived 10 minutes later although minus the actual van as they "could not find parking". The address was a main road in central london which allows loading all day, so utterly ridiculous and they obviously hadn't even bothered looking. So an hour after the time they were supposed to be there they came and started to move. Had they have been able to speak english they would have understood the directions which I had given them on the items that needed to be taken, as it happened they took one large item that wasn't supposed to be taken and left one behind.

I have no idea what took them so long to pack the van! I have lots of experience with moving and this was by far the longest and most expensive for what was being moved. When they eventually left for the forwarding address the complications continued with them not being able to find the address, I believe they were in the vicinity for over an hour trying to look for it during which time I was receiving calls from both the office and the private phone numbers of the men, during what was already extremely stressful day.

I didn't expect to be charged extra (they first of all tried even to charge me for returning the item they took by mistake and told me I would have to pay extra for them to take the item they forgot, ) but they tried to charge my card fr the extra without informing me.

I wouldn't have l bothered to leave this review, but I have just received a phone call from them and will still have to make a small payment. After all that went wrong I can't understand how they justify this, amount paid is after "discount".

I could go on, but honestly I just don't want to waste any more time with these people.

there are so many other removal companies out there with a more competent and less expensive service, save yourself the stress and money and use one of those!

Service cost: £240

They were excellent from start to finish.

The first day I had 3 men in a Luton van. They arrived on time, packed everything up, worked like dogs, were super friendly and then left. The next day I had 2 x men and a Luton van was charged by the hour. They again worked very hard all day stopping for an hour lunch (which obviously they didn't charge for). You do get charged for travelling time to your site.

Throughout the 2 days they offered to help with anything and I'd thoroughly recommend.

Service cost: £1800

Aussie provided an excellent service-but on the other hand so they should.They are exceedingly expensive and their efficient billing system makes sure you bear all the charges.Do read the small print-they do follow the terms to the letter.The personnel were friendly and creative and kept us advised of arrival times etc.
For us the real cost was storage-and the charges for withdrawal.Do not use the insurance option -your household policy should cover the cost(or can be amended).

Service cost: £1600

I have used Aussie Man and Van again on several occasions now for moving belongings around London for the various times I have moved address . I have always had a good experience. Used again recently to move some items from my storage unit to my new place of residence in Islington, London. As always, an efficient and friendly /helpful service and my belongings were looked after and treated well that came out of storage. Thank you once again for your assistance, great job. Sharon Box.

Service cost: £200

After years of using Clockwork removals, I opted for Aussie Man as Clockwork were busy and I have urgency to move.

The quote process was rudimentary and when the quote came in it seemed expensive. I was reassured that the materials used for packing and the care of the workforce justified this. in any case, I had to move for a month and had no choice.

On the day of arrival, they were an hour late. As a result the lift they had ordered had to be used in a hurry and they opted not to wrap up a £7000 table. Needless to say this was damaged in transit. I am still waiting for a satisfactory resolution.

on opening other boxes I found more stuff damaged - paintings and a bed - but as I did so after my second move on opening this stuff they wiped their hands of it saying I should have reported it after 7 days, although they took it straight to storage.

do not use these people if you have stuff you care about.

Service cost: £3000

As always called Aussie man and van for one of our domestic moves. Terance Puna is a joy to work with and easily reachable. Team on the day was led by Imre and were positive, hardworking and professional as always. Needed extra van load to be stored unexpectedly and this was arranged without too much hassle on a saturday.
Nothing was damaged or broken when we started unpacking and guys were helping to put beds together etc.
Will definitely work with them again!

Service cost: £3000

Aussie Man and Van provided an excellent service! We have had other movers in the past at a similar cost and they were not nearly as good as Aussie Man.

Our Aussie Man movers packed all of our items with care and delivered them to our new home without fuss. The 3 movers were friendly, professional and worked nonstop to get everything packed and moved in within our allotted time. I will use them again and again!!


Nick and Melania Wicks.

Service cost: £1200

I was moving house on my own, so booked Aussie for a full packing and removal service to include an electrician, organising parking suspension etc, and am so glad I did. Every dealing I had with the company - from first quotation onwards - made my life easier. The team packed up my flat expertly, quickly and safely and got me to my new home without a single breakage (there was just the one sad egg cup that I broke myself when unpacking!). Aussie made what could have been a very stressful and exhausting process into a much easier time for me, and I was able to save all my energies for the unpacking and champagne drinking at the end. Thank you!!

Service cost: £1248

We were charged £470 for 4 hours of work performed by a 2 men team.

The first part of the move (loading the items into the van) went smoothly.

However, the second part of the move (carrying the items into the property) proceeded really slowly. 1 of the 2 men helped with 3/4 pieces of furniture, and we didn’t see him entering the flat at any other point in time, effectively leaving the other member of the team on his own.

In fact, I saw the guy sitting in the driver’s seat of the van.

Furthermore, we noticed that the remaining team member took longer and longer to transport the items to the flat.

The van was parked close to the flat, and the flat is on the 1st floor.

Please note that there weren't too many items to move.

I’ve been charged for a 2 men job, but only 1 man worked in the second part of the move.

After a 9 days long email exchange, I was refused a partial refund.

Avoid at all costs, especially as I discovered that AnyVan provides the same service for 1/3 of the price.

Service cost: £470

If I could give this so-called company zero stars I would. I am asolutely disgusted with their extremely rude, totally and completely unhelpful and belligerent attitude. In a nutshell, they moved only half to three-quarters of my house, refused to take responsibility for their two movers, who were an hour and a half late to start with, who left an entire room full of things (chairs, tables, half a bed, large boxes) after I asked for the HOUSE to be moved, didn't tell me that this was left behind and / or call another van when they saw all would not fit (me thinking the whole house had been moved which I asked for a which they said on arrival was possible with the van they had), blamed me for not giving them an accurate enough quote (BEWARE - they do NOT ask for an exact inventory and will give you a very deceiving low quote based on this), refused to offer any help to rectify the situation other than arguing with me and telling me that I needed to pay them again just to finish the job. The two extremely rude women (Billie-Jane and Natalie) continually cut me off when I was trying to explain the situation, talked over me constantly, told me point blank it was not their fault and threatened me to not leave this truthful review, to warn others of this scam. Of course they will deny all of this and say again that this is my fault but do not believe their spin. Each person we dealt with sounded in their mid-20s tops (the movers certainly were) and there was ONE manager for the whole company!! This was Natalie, who was extremely unprofessional and didn't even know whether they had a complaint process! When I said that I would take them to the Trading Standards Association and leave them a bad review after receiving ZERO help and MASSIVE attitude, Natalie said 'Wonderful! Go for it!' The absolute arrogance of this group of hacks is astonishing. We will be taking them to court and my strong guess is this 'company' is a fraud - BEWARE and do not use them. They will take your money, charge you much more than they quote you, and not deliver the service they promise. Absolute worst excuse for a company I have dealt with in my 45 years on this planet. Trust me that I have moved multiple times, internationally as well, and this hack job is the worst, most unprofessional excuse for a business I have ever come across. I cannot believe that other people have rated them highly and am having them investigated for taking our money and not doing the job.

Service cost: £800

My 2 spare laptops didn't make it to my new flat. DVD player missing, half the kitchen stuff missing. Lots of books missing.
Obviously I had to sign on delivery , but I didn't know the things were missing until much later.

Nathalie said she would look into the matter. That was 3 weeks ago. Needless to say I have heard nothing.

I can't remember the cost!! And can't be bothered to look at my bank account. But it cost more as I have had to replace the missing items.

Avoid this company at all costs.

Service cost: £300

Excellent service. We are a small charity doing a move and were let down by another company very last minute. Aussie Man & Van came in the very next day to do a survey and all was booked and confirmed shortly after. The team that came out to do the actual move were very hardworking and polite and had cleared the office out and moved the contents over to our new office in no time. I woudl highly recommend Aussie Man And Van for any removals but especially office moves.

Service cost: £1750

Used for house move within Central London based on recommendations. Received high initial quote which was reduced when we advised what another company had quoted. No inspection of possessions so ended up with lorry that was too big (and cost that was probably too high). Office team friendly. Removal guys very friendly and worked very hard. However, packing was poor - delicate items not treated carefully enough and clothes etc. dumped into boxes. Overall satisfactory but could be better.

Service cost: £1300

For something so stressful I found the whole experience very good. The removals team were very nice and excellent at their job because they were very quick and efficient and listened to my concerns about stacking boxes on top of my antique furniture. I received reassuring phone calls from management about this. The driver Greg who packed the truck had extraordinary skills as everything was stacked neatly and carefully. The team worked very hard on a long hot day, remaining friendly and cheerful at the end despite having to drive back to London and I would recommend them to my friends and family any day.

Service cost: £1335

Used in central London for a short distance move. They did complete the move, but pressure sales tactics were employed by the office halfway through - which ultimately doubled the cost of the move.

It was a long day, and the team were clearly tired but that doesn't explain why they spent a great deal of time on the phone to the 'office' or others. An unnecessary number of boxes were used - unpacking revealed some boxes were filled with a couple of pillows and half a vacuum cleaner.. essentially there were many boxes for the sake of boxes. Won't use again, and would never recommend.

Service cost: £3000

I have nothing but praise for them. They were extremely punctual, friendly and had apparently boundless energy. There were two people who did the packing and then 4 people moved me the following day.
I had loads of things to move including a piano, kitchenware and a lot of heavy books and nothing was damaged in any way during the move.
I needed a lot of boxes put into the attic and despite this being quite a difficult task they did it with goodwill and humour!
I would certainly use Aussie removals again and would recommend them to anyone.

Service cost: £2000

We have used Aussie man and Van previously as we were impressed with the efficiency and attitude of the team.
Also cost effective compared with some of the household larger firms who quoted me on the job and were discourteous and unhelpful.
this time they did not dissappoint ; Greg , Michael and Conoret were polite , efficient and helpful . We had to move from two different properties and they went beyond what was expected of them , took no break to speak of and generally worked their socks off.
I would highly recommend this firm.

Service cost: £1200