AnyVan

Having posted the horrendous experience of having used anyvan.com on Trustpilot website, now see that anyvan.com have responded with a tissue of lies to cover their own back, saying that their driver had broken down and that they had sent another driver to collect and deliver. Total fabrication! How can a company be prepared to LIE on a PUBLIC FORUM, just goes to show how awful they are. Anyvan.com did NOT pick up the items that they were booked and paid to collect. Anyvan.com CANCELLED the pickup only 30 minutes before they were due to be there to collect! They are total liars. We had to personally hire a van ourselves and collect the items ourselves the next day due to Anyvan.com cancelling the booked job with them. Utterly useless company. Avoid like the plague unless of course you enjoy stress, disappointment and lies. Crap firm that lies to their customer and a total let down. will never ever use them again. Don't deserve the price of a postage stamp let alone the price they charge for non-existent delivery service!

Service cost: £134

I used Any Van to move a sofa from Derby to London . I used the flexible option thinking that it meant sofa would be picked up and delivered same day just with the flexibility from 14th-16th May Flexible actually meant they picked sofa up 1 day ,kept for two nights in a warehouse and delivered 2 days later. I would advise anyone to be wary of using flexible and to go for the specific day option. The service apart from that was excellent the delivery driver was the most polite I have had from a delivery driver .Sofa did arrive in one.piece . Would use aagin but not the flexible option.

Service cost: £6200

First time I had used this company to collect and deliver an oak table to me which I had purchased .. never again! Driver never showed up to collect the item, despite us having phoned him earlier and said he would be there to pick it up at 3pm. Had a call at 3.45 to say sorry they could not make it today after all due to extremely delayed previous job, although they made no mention of this when I spoke to them earlier. This was on the Thursday and I needed the table they were picking up for the Saturday. At considerable extra expense I had to arrange a private removals firm to pick the table up at short notice. The AnyVan driver did offer (through his partner/wife who made all the phone calls on his behalf) to do the job on the Sunday but by then it would have been too later and I had lost all confidence in them anyway. I have yet to receive my refunded money from AV and they made no offer of any compensation for the extra money it had cost me. Terrible service, DO NOT USE!

Service cost: £100

My Mother and Father in Law just had the worst service from AnyVan!
I recommended AnyVan to them and I feel embarrassed that I ever did. They sold their property so they had to move out on a specific day and this was then arranged with AnyVan more than a month prior to this date. The night before the big move AnyVan told them that they can't help them anymore due to a shortage of drivers. They are both in their seventies and felt very stressed and vulnerable and when they asked to speak to a manager, they just said that the manager won't be able to assist as he will just tell them the same thing. They were left feeling so Angry with the lack of communication and with their resistance to deal with their complaint. An absolute Joke of a company to do this and they should really be ashamed of themselves to do this to such a lovely old couple at the last minute. Stay Far Away will be my advice to anyone! Thanks to M&P REMOVALS who saved the day!!

Service cost: £1300

We paid extra to have the vehicle collected in the morning. This didn't happen. The first contact we had from the driver was late morning to say that they were stuck in traffic. As the day went on the ETA got later and later and the lies we were being told got more and more complex. In the end the vehicle wasn't collected until nearly 6pm. At various points throughout the day we were told that it wouldn't be collected at all. Absolutely unacceptable service! We put our trust in Any-van to help us get vehicles delivered to a trade show in Birmingham. At times we thought a £30,000 trade show wasn't going to take place because our main exhibit (the vehicles) were stranded. Their failure to deliver the service we booked put massive stress on various members of our team and no-one at Any-van took responsibility in the situation. This was just one of two collections you messed up in the same day. Get a grip! The service they're offering isn't a service at all. This business is a sham!

Service cost: £300

Most inconvenient service ever!!

The booking process does not highlight or warn users of all the important bits such as:
-When your stuff gets to you. Be careful, you may have to wait an entire day for your stuff to arrive.
-What the "insurance" covers. My TV was damaged during transport, and guess what? No one cares or will do anything about it!
-The Van people will prompt you to negotiate with them for anything they consider is an extra item. So warning: the driver will ask you for a direct payment to him. If you pay, then he'll still break your stuff and you won't get any compensation.

This service is all around terrible. Don't be seduced by the easy booking process! Just look for a man and a van in Gum Tree!

Service cost: £117

I used AnyVan for the first time to deliver a new sofa I had purchased from a store.
I booked 7 day flexible window Monday-Monday. I was told the driver would collect on Saturday. At 4pm on the Saturday I was contacted by the store to say no one had shown up to collect the sofa, nor had the driver called me or the store to say he wouldn’t collect. I tried to call the driver twice, he never answered so I ended up calling customer services. They said they would try to get hold of the driver and call me back. I never received a call back. On Sunday I decided I would chase them up again and called customer services again, I was told the driver would collect it on Tuesday as the store was closed on Monday. I told them this was unacceptable, I booked for it to be picked up and delivered to me (250 miles away in Scotland) by the Monday and that Tuesday was later than the slot I’d booked. They said they would try to get someone to collect it on Sunday and call me back. Again, no one called me back. On Monday I phoned customer services yet again (each time costing me money on my phone bill as it’s a 0300 number, also shouldn’t have to be chasing up a service that I had paid for particularly when I’d been told by two people they’d call me back) I told them the store had decided to open on Monday. I was told they’d try to get someone to collect it that day but if not then they guaranteed it would be collected at 10am on Tuesday morning. Unsurprisingly I wasn’t called back. Again. I assumed given that two people told me it would be collected on Tuesday that it would be sorted then. It got to Tuesday lunchtime and I spoke to the store who said no one had turned up. So yet again I called customer services and was told there’s ‘no way’ it would be collected on Tuesday and that it would be collected on Wednesday. I expressed my frustration and was told it would be passed to a manager who would contact me once the sofa had been delivered. Not only had AnyVan seriously frustrated me, but also frustrated the store. Finally on Wednesday it was collected and I received the sofa on Thursday (3 days after my initial booking). The sofa arrived in plastic wrapping which had been ripped around the legs, all the legs were twisted and the wrapping had been ripped on top and the back seat cushions pulled out; which were lying loose in the van. After the driver left, taking all paperwork with him, I went to straighten the legs and move the sofa into place when I noticed all the legs were scratched and chipped, the fabric ripped in 4 places and the back frame dented. I was assured by the store it didn’t leave them in this condition and was in brand new condition when it was collected and that the plastic wrapping fully encased the sofa, including all the legs and the back cushions so they just have been removed during transportation. Thankfully I took our fully comprehensive insurance but now I am having to deal with them. I have paid money for a brand new sofa which is damaged and I have no idea what’s going on with it, wether it’s going to be replaced/re upholstered or refunded. What should’ve been a simple delivery has ended up in weeks of absolute hassle and nonsense. I called AnyVan again and said I was waiting in a managers call back to be told that this wasn’t noted down. I eventually spoke to a manager who explained they don’t normally refund the delivery because ‘the job has been completed’ even though it was completed out of the time frame I booked it in. I was given 20% back but still paid £96 basically for someone to damage my new sofa then walk off as if nothing has happened. If I’d chosen another company I can almost guarantee I wouldn’t be sitting on a damaged sofa and could move on with redecoration. However with it being so damaged I feel I am in limbo with regards to finishing off my living room. Not only was my sofa damaged but I feel I received bad customer service. I was told umpteen times I’d be called back, I never was, I was given wrong information and I was the one having to chase them up for answer instead of them contacting me to let me know what was going on with the £115.60 order I had placed. I will not be using AnyVan again.

Got a reply from AnyVan stating issue has been resolved, this is in reference to the measly 20% refund I was given. As said above I’m still £96 down from using AnyVan and not happy with my experience at all.

Service cost: £115

I booked Anyvan for the first time last weekend to pick up some furniture and was so glad that I did. The driver was friendly and very professional and texted me in advance with a drop off time. He also contacted the seller of the item to arrange pickup and was very punctual. This was far better than having a 3 hour window and enabled me to do other things and not just sit and wait. The price was competitive and it was extremely easy to complete the entire booking online. I highly recommend Anyvan and would not hesitate to use their services again.

Service cost: £75

I booked with anyvan due to excellent reviews on trustpilot. Received 2 calls before they booked date to say the driver would be with me around 1400 with a call beforehand with a definite ETA.

On the day I receive a text from the driver at 14.01 to say he has been delayed and would be with me between 16.30-17.00 and would call with an ETA nearer the time. At 16.35 I had not heard from the driver so text to ask when I could expect him to which I got a reply saying he would be at least 1hr 30 more (in a location at least 30 minutes away from my address) but was near my address the following day if that worked for me?

I had booked for a pickup between 08.00-18.00 on my one day off between working day shifts and nights shifts and so the following day was not going to be acceptable.

I was incredibly disappointed with this service and called customer services to see how they were going to deal with this situation. The gentleman who took the call was very pleasant and tried to contact the driver however had no response. I was told I would be called back shortly once they had contacted the driver and he would discuss with his manager regarding what they could do about the inconvenience caused.

I did not hear back shortly from them and had to get back in contact with them. I was told the driver would contact me shortly with a time he would be arriving. I received a short text that said ‘I will be with you this evening’, no time frame given.

Customer services offered to refund me £15 for the inconvenience.

I am very disappointed with the service provided and would not recommend this company.

Service cost: £6300

Booked this company 3 weeks in advance, to be called the day before and told that the driver had pulled out and they needed to find another driver. They also said they couldn't guarantee that the delivery would take place tomorrow as they sometimes work over 2 days. Also note stated at the time of booking. Said they would call me back about a driver and I haven't heard anything. Upon looking online I can see in the reviews this has happened to most people! I wish I looked it up before. I only read the reviews on their website Via Trustpilot which are more than likely rubbish! Have phoned my bank for a full refund and would never ever deal with this company again. BEWARE!!

Service cost: £710

Please think twice before using. They have left me very disappointed with the failed move of my piano. Happy to take the money right away, but due to 'missed information' are refusing to give me my money back. Only options are to accept £200 loss or pay an extra £280 to get the move re-arranged!
Most frustrating thing is it says on the website that if they can't move the item you get your money back - realized they find every excuse in the book rather than admitting their faults.
Don't get lured in my the good reviews, most likely their own input!

Service cost: £200

I agree with previous reviews. Understand the limitations and do not think Anyvan will help when things go wrong. Nice people, poor processes for users. They certainly seem to be going the same way as Shiply. A supplier *GER2009 caused thousands of pounds worth of damage. Anyvan called GER2009 A man called MARCIN STEPKOWSKI (actual a scrap recycler and not a remover) which has done nothing and Ive had the supplier screaming at me on the phone and offering £100 for a claim of £2,000. Anyvan say they don't see what they can do. The company GER2009 and Marcin Stepkowski is still on Anyvan site.

Service cost: £300

I discovered Anyvan via Internet searches and my goodness me I am so pleased I did!
They have a fantastic online tool which was easy to use and straight forward options! I was so pleased as well that they provided insurance in their quote it made such a difference to find a quote that was all inclusive! Plus great communication from their team which really put my mind at rest during a very stressful time!
The removal guys were excellent professional and made everything go so smoothly! Thank you so much!!

Service cost: £150

This company took my money, did not pick up the bike on correct day! 24 hrs later turned up in a battered old transit, had no straps, blankets or any experience handling motorcycles! Looked on companies house website and there 2.5 million pounds in the red! Contacted the CEO through Linkedin, poor excuses ,appalling customer service. The company is a complete disgrace. Do not use these cowboys. Please check these people out on companies house website. You have been warned.

Service cost: £121

We had an excellent experience getting our couch delivered from a shop. The delivery was scheduled for the snowy week at end of February and the staff and drivers did an excellent job keeping us informed and even managed to get the delivery a day early to beat the bad snow. The drivers were very nice and brought the couch around to the back door as it won't fit through the front. No issues at all. The couch, whixhnis a very light fabric, was in perfect condition on arrival. Will definitely use AnyVan again.

Service cost: £105

Booked van and man for a partial move, paid extra for a specific 4hr time slot. 2 days before the move, the company contacted me to ask whether the date I requested for the van was flexible which is strange but that was sorted. On the actual day, my driver didn't show up within the time slot I'd booked for. I was able to contact the driver who told me he had not been updated with my specific time slot, even though I paid extra. Luckily for me, I was next on the list. Contacted customer service regarding this and they refunded me the cost for the time slot. My items were delivered in time and all in one piece. Apart from having to wait longer for the driver to arrive, I have no complaints really.

Service cost: £74

Recently used Anyvan for our move from Ash, Surrey to Overstrand Norfolk. The on-line chat operators were very helpful and efficient. The two man team arrived at 7:50am, were loaded and left Ash by 9:0am. They arrived Overstrand unloaded, put everything in place for us including our washing machine and were on their way back to base by 1:15pm. They were friendly, efficient, polite, careful and professional, what more could you ask for? well done Anyvan team and a big thank you for helping to make our move a little less stressful.

Service cost: £1300

After much deliberation about how to describe the item to ensure they sent the right vehicle. I rang them had a chat on their website and double checked again then booked for a collection today and paid extra for a time slot between 12 and 6 p.m. The guy turned up to collect at 10 a.m and then decided that his van wasn't big enough for the item even though they knew all the sizes and it was listed on his collection sheet plus they had a description on the Ebay ad. Having phoned the boss Tony he apologised and said it was totally out of order and would make sure the collection took place this afternoon so in good faith I rang the seller apologised and sent through a BACS payment to him, Three hours later the boss rang me to tell me they are not collecting the item and have no other plans to do so and would issue me with a refund. Not one offer to help or compensate even though the seller waited in and wanted the item off site that day and the fact it was in Guildford and I live in Swindon and it measured 3mts x 2mts very difficult to get collected in that short notice. I have since had a good cry about it all but nobody at Anyvan cared about that and now have arranged for someone else to collect tomorrow at a great deal more expense. I just thank goodness that the seller was a very nice person when he understood how upset I was. Their customer service was terrible and they should have gone to another company to shift it and paid whatever the difference was as I wouldn't have know the difference and they wouldn't be getting this review now. My conclusion is if you book they might decide its to difficult and leave you high and dry at the very last minute just great !!

Service cost: £100

Good price and good service. The guys arrived on time, and did a dismantling job at no extra cost, they worked hard and fast. I have used AnyVan also with our business and were very pleased with them. Will definitely use them again. But what I didn't like is that you cannot change or edit the booking once its locked online. In this instance it is very rigid system. I prefer more flexible approach. And also changing times of pickup and delivery shouldn't be charged extra.

Service cost: £279