AnyVan

The actual removal of the furniture by the two men was good, however after booking my removal a week befor, I was supposed to get a phone call they day before the removal from the driver. This did not happen and I ended up phoning the customer services and they said there was a problem with a shortage of drivers and would it be possible to reschedule. I said no as I had taken the day off work. They did come back to me eventually that evening and say they had sorted it. On the day I received a text from the driver to say it would bertween 2.30 and 4.30 p.m. but the delivery came at 7.30 P.m. Altogether unsatisfactory communication!

Service cost: £75

Get the removalmen ombudsmen contact details as if you use these jokers you will need it. Held me to ransom over my item and demanded more money as apparently the van they send wasn't big enough for my item. Had stressed that it was a LARGE heavy fish tank multiple times and said it was 5x2x2ft for the tank alone. They turned up took 1 look at it and said it's not a fish tank it's a vivarium and then said they couldn't move it and to ring customer services and they will send a bigger van free of charge. They then jumped in van and went. Rung customer services said the driver had said the job was complete and they had to be paid. I asked for my money back and was told no so I had to either lose the £80 altogether or pay an extra £30. Like a fool I paid the extra but stressed the previous owner was only available that day. Quick as they could they took my money and said we will try get a driver for you but no guarantee. Thing is the driver I had and his wife told me they had already turned down other jobs before mine too while still getting paid for it.. turns out I measured my works van and the tank broken down and laid side by side would have fit in the van comfortably but seems Ian and Terri of Huddersfield pick the easy jobs and avoid ones that involve effort while still getting paid. The working space of the transit is 1700mm wide and the tank side by side would only be 1300mm and that's allowing space for protective packers. Any how back to it. So now I'm £110 down and it gets to 6pm which is when they stop and still no driver so had to hire a man and van and move it in a transit funnily enough.. although any vans members say it wouldn't.. So I rung and said you didn't deliver on what you agreed and then charged me extra for to which they said as I had it moved myself I then owed them more. Now Sunday and they have the cheek to have a driver call me and say I will get the item now. What part of its the only available day did they not understand.. as I say I urge anyone else with problems to get intouch with the ombudsmen and draw attention to how this company operates. It doesn't ask no particular dimensions but they use that to try say it's the customers fault even though you describe the item as large and heavy.. how they operate is disgusting although they are great till they have your money then hold you to ransom to pay more or lose everything.best bit is when the customer services say try what you want you won't get a refund and hang up on you. Totally abysmal company and as I say all other people ripped off with them please contact the ombudsmen as it's not fair practice what they are doing.

Service cost: £110

I listed the items to be moved, they quoted and I accepted the quote - it seemed reasonable. When the driver turned up on the day of removal, he started to load the van and then made it very clear that my TV would not be insured and that he could not take my dining rom table, garden table and wardrobes (all were in the original quote). he was just going to take some of my furniture and leave the rest behind. I had to stop him and have my furniture unloaded. A second trip was an option but AnyVan said I would need to pay again for something I had already paid for. To summarise they had sent too small a van. The job was then cancelled by AnVan and they refused a refund. I then had to find another removal company and am presently trying to get my money back - avoid these people!

Service cost: £338

Booked a specific date for a collection. Even though confirmation email stated driver would contact us prior to pick up, wasn’t too concerned he didn’t; I should have been! Not only did driver not complete the pick up as arranged, he was not contactable throughout the day. Raised with Anyvan who, on the face of it, tried to rectify by arranging another date. However when I then decided to cancel (as I no longer had any trust in them) tried to tell me a driver had already been reassigned and for that reason they wouldn’t be giving me a refund. What I find most upsetting is the company’s persistence in telling me I was aware of the reassignment BEFORE I cancelled which is not true. In effect, calling me a liar which I find the most upsetting. What professional and respectful company takes that stance with their customers? Terrible service and lack of customer support; I would never use again and would encourage others not to. I cannot praise the local ‘man with van’ companies enough for trying to help me after being let down by Anyvan. I should have used them in the first place.

Service cost: £149

I had a bespoke kitchen made which needed to be collected by a certain date to avoid storage charges and gave Anyvan all the paperwork directly from the manufacturer: all weights, dimensions,
packaging and numbers of items (which they prepare for all removal services). I also paid Anyvan additional fees to define a morning slot and date for collection. Their man arrived just before
closing 17:00 pm and then refused to take my belongings (I was later told by the men at DeVol that he had his van filled with motorcycles). I was charged over £100.00 for the late storage.
AnyVan tried to blame me but as I had email correspondence with them showing every exact figure, item, dimension and weight which they quoted for they rushed to give me my money back
saying they'd get a driver there in two days time. They then charged me £90.00 more than the original quote. This is an online scamming company that is as unresponsible and unprofessional as you can get. I would never recommend or use them again.

Service cost: £250

Had ordered a 3-piece sofa from a uk manufacturer. Sofas were made however their courier couldn't deliver before Christmas.
Started searching online for couriers and was looking very expensive, stumbled across any van and a helpful lady popped up on live chat.
She helped me set up a free advert to enable companies to quote for the job, received a number of attractive quotes, settled on the 3rd cheapest based on individual reviews and received great service at a really good price.
Easy to use, cheap and friendly service.

Service cost: £128

I contacted anyvan to transport a scooter from Manchester to Cumbria, they promised they would have it delivered by 21-23rd March, it wasn't they then said it could be the 24th. It wasn't. They then contacted me again and said 26-28th March. On the 26th I wasn't feeling confident it would arrive so tried to ring them. The automated answer phone answers and then you can wait forever for an operator to answer you so I tried to email them, wrote a great big email only to receive word back the email address is unmanned. I was offered live chat, I spoke to someone who said they would get someone to contact me asap. That was 11am Monday, someone finally rang me after 5pm on Tuesday only to confirm a week after promising me they could get the scooter here that they couldn't.
After reading some of the other reviews mind I think I've got away lightly, they have said they are going to refund my money as of yet I haven't checked but I hope they have!
I think the problem is they take too many jobs and they don't have the drivers or vans to deal with them, hence they let people down which is not good practice.

Service cost: £8100

I am moving between two different cities and I had paid extra to book a specific time-slot. On the day, they informed me that they will be 1 hour late outside the time-slot range and then 2 hours late.

Due to them being so late I missed my
train and other transport so I had to get last minute tickets that
cost a fortune in order to get back home.

I called, and the customer service person had a lot of “attitude”. She told me that it is not their fault about my schedule and that there won't be a compensation because it is not their responsibility. Then she said that I should read the terms and conditions before buying their services. I told her that I did it over the phone, and that obviously it is impossible to know these things over the phone unless they inform me about it. Her reply was “What did you expect? To read you 3 pages of terms and conditions over the phone?”

Well, yeah? If it is so important to
follow them, then they should let me know over the phone to what I
agree on!

And her “defense” was that they sent an e-mail with a link to the terms at the bottom of my receipt.. AFTER I have purchased their service. Sorry, but someone has to read these BEFORE they buy, not after.

And then she mocked me like “Wow, don't tell me that you actually read the terms and conditions every time you buy something online”.

Just a horrible company, with no
courtesy, no accountability, and very bad employees and customer
service.

AVOID!

Service cost: £510

We moved last week and were delighted with this service we received. The company ‘We Care’ absolutely lives up to its name. They moved us carefully and swiftly with ease. They arrived on time and were extremely polite, friendly and professional taking time with heavy/awkward shaped items but overall took much less time than I had thought to move us!
Thank you so much for organising this for us, it was easy amidst moving and renovating - moving our items has been the easiest part of moving! Thank you again, we have no hesitation in recommending you.

Service cost: £369

Booked to remove small amount of property from OLDHAM to Exeter.Thought every ting was fine booked date.Inwanted a collection of about 10 am.I advised Inwanted this time as I had to travel 90 miles to get to the property.Agent suggested 10 to 11 but would be extra cost to the slot offered on line of £315.She said it was now £332. I got the confirmation and saw a That they had given a collection time of between 8am and 6 pm.I would never agreed to this timing as the departure property is empty.I telephoned to advise of the mistake and was told I would receive a call after they had spoken to their agent.
I received a call to say that the manager had listened to the telephone call and that no mention of 10 am or 11 am had been recorded.I asked to speak to the manager but she was not available.I said to get the manager to re listen to the call but was told that the result would probably be the same.I told the caller to cancel my order and refund immediately I would give no stars.

Service cost: £332

Paid for a premium service but received the opposite!
Not only was the van late almost 2 hours, the driver tried to coerce additional cash from me due to # of boxes and when I refused they became irritated and aggressive. After packing only 2/3 of my belongings into the van, without notice they simply packed up and left leaving my belongings on the street. I had to organise a 2nd emergency removalist the following day at my expense.
I complained to AnyVan however no responsibility is being taken as the driver was a subcontractor of an outsourced agent leaving me to raise the matter further with the ombudsman
Avoid AnyVan!!

Service cost: £917

Under no circumstance use this company.
Under no circumstance use this company. I would have given zero stars but that wasn't an option.

My entire experience from start to finish was a disaster. I was charged cash in hand on top of the removal cost. I was hit on very inappropriately by the removal man who quite forcefully kept insisting he had my number and wanted to come back and help me after as I was a young single mum.. He certainly wasn't being charitable. Additionally I have ended up with a smashed television, broken lamps, cracked drawers and bedside tables, and now anyvan aren't taking responsibility and compensating me despite claiming their insurance policy.

I am currently in the process of taking this up with the ombudsman as after 3 weeks of investigation, I have been left with broken items and out of pocket.

Stick to the more legit firms who use proper removal firms rather than these who source anybodies for their removal service.

Service cost: £200

Due to a booking earlier this week, a job that was quite frankly unworkable I have been left to sort out a dreadful problem caused by AnyVan. Their CEO has refused to assist me in the financial recovery of this expensive job. The whole problem has occurred due to greed. Their staff booked a group of three men to pick up and bring back a kitchen from hundreds of miles away and bring it back the same day. The Lead driver was so exhausted that he fell in to arms and cried. I have MS and this expensive job has caused me further damage to my condition. It is my duty to report this to the Dept of Transport as there is a serious Health and Safety issue. I will ensure this company is fully investigated.

Service cost: £800

If there was an option for zero then they'd get zero. Paid for a collection online only to be cancelled with less than 24 hours notice as they couldn't get a driver, rebooked for the week after. The driver then contacts me in between and throws dates around, ignoring the fact I'd said these certain dates were a no go for me as I work. The booking for the week after was then cancelled again with less than 24 hours notice with the same excuse. Awful company, avoid.

Service cost: £102

As a previous transport provider for Anyvan please be aware they have changed everything. You used to be able to place a job and get quotes where you read feedback and choose your provider BUT you have to pay Anyvan a large percentage “deposit” first. This option is still available but now they have a new preferred system. You PAY IN FULL a price decided by them and they allocate your job to a provider of their choosing, you have no choice who moves your items, if this provider doesn’t want the job, it goes onto their main site for other providers to book the job based on a price determined by Anyvan, again you have no choice as to who carries out your move. They take such a large “cut” that jobs for example like moving a chest of draws 20miles down the road would have cost you previously approx £30 to the provider and £20 to Anyvan it is now more like £15 to the provider and £50 to Anyvan. That is if you are lucky to get your job completed at all as most providers are now unwilling to accept the “book it now” jobs because it isn’t worth the fuel or time to do it! Providers are banned from giving out their business cards or promoting their own business in any way. If you still wish to use Anyvan please don’t pay in full, list your job asking for quotes and ALWAYS read the providers feedback.

Service cost: £100

DO NOT USE THIS COMPANY!! You have been warned.

They don't allow a minus score here - if they did I'd use it. Unfortunately, you have to put one star to register a review..they don't deserve even that.

I booked their service, and checked with them the day before my move that they had everything in hand, as I smelled a rat. They said it was all sorted.

They sub-contracted to another company who turned up on the morning of my move with a truck 25% of the size I needed. There then ensued a to-ing and fro-ing between them & their sub-contractor about who's fault it was, with each blaming the other. Eventually, it became clear that AnyVan's website is unfit for purpose in assessing the amount of stuff needed to be moved .. eventually the argument culminated in AnyVan declaring that the whole situation was too difficult for them, and they wanted to wipe their hands of the whole thing, cancel the contract and return my money - leaving me with 3 hours to move AND NO REMOVAL TRUCK!! It cost me a fortune, untold stress and worry for my family.

To make matters worse, they tried to lose my.complaint afterward, refused to give me the name of their CEO + generally made every effort to squirm out of their responsibilities - and the matter is still on-going.

The moral: find a local company who will come and assess what you have & turn up on the most stressful day of your life with the right equipment. YOU'VE BEEN WARNED!!

Service cost: £960

WARNING: Booked house move with anyvan with collection between 9-10am.
By 1005 no one had arrived so I called them to find out when the driver would arrive, only to be told they had no driver!! We have to vacate the house this weekend and now, no removal company!! I had confirmation of the booking and arrival time and anyvan had my contact details. So why not contact me? So use this useless company at your peril - totally unprofessional with little concern about the impact on thier customers
if they breach the contract. Luckily I have managed to find another company (local) who told me they had previously had to bail out other anyvan customers! Your choise, your risk!

Service cost: £700

A big Warning if considering Anyvan.com
If you are moving furniture or items long distance your items are likely to be part of several loads that particular driver is doing that day and they will be loaded with other people's goods.
In itself this is not a problem but it significantly increases the chance that something can go wrong
Your goods are extremely unlikely to be collected then delivered by the shortest route. Because drivers have a schedule they seem to stick to ridiculously tightly and they will load as much aspossible you are likely to see yout tracked items going from Maidstone down to Brighton to Reading to London then Nottingham to Penrith to Glasgow to Motherwell to Edinburgh when the obvious route is just onto the M25,A1 and Edinburgh.
They are also likely to be unloaded from one van, stored and then loaded onto another van with yet more peoples goods.
Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong.
The drivers seem to be outsourced to another company reducing the control you or Anyvan have over them.
Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong
The drivers are in my experience not that intelligent, by chance happen to be not so conversant in english and in one part of my experience deviously attempted to clak that they had delivered everything when one rather large piece of furniture had manifestly not been
 Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong
Their customer service callcentre are not much use and try to fob you off into negotiating with the drivers as to when your stolen items can be returned rather than chasing it up themselves and making serious efforts to push them to put something right.
For example when a large piece in my order had been delivered to a house in the east midlands they were happy to believethe driver was going to the door and not finding anyone in-as though that on its ownwas sufficiently serious attempts to retrieve something all the calamitous nature of their delivery made practically inevitable ( something going "missing").
It took a lot of phoning, several times being "accidentally" cut off and then no call being answered for ages and a crime report to the Metropolitan Police (their main office is in London) before they got their act together and started taking the need to do something seriously.
So would I use them again.
Absolutely Not. Do not touch them unless you are content for things to go missing and you have to make all the effort to get them back.
A seriously poor service and a threat to the security and undamaged condition of your goods and a customer service which is shamelessly mendacious. At the last minute they will also try to change your order with some rubbish about their driver having "viehicle problems" when they just don't fancy taking the job
Disgraceful company.

Service cost: £500

I arranged for a carpet to be moved over Christmas and New year as the company I ordered from did not have a driver available to deliver my items. I went onto the website quickly entered all the details and within minutes my phone pinged with quotes. I received a brilliant quote messaged the driver to confirm he was free next day which was all good and paid the deposit. Driver then called to confirm the job as promised and collected the next day, he was very polite and courteous and kept me well informed. I would not hesitate to use Any Van again fabulous service at short notice.

Service cost: £109

Our Anyvan experience: Panic, disbelief, frustration, not valued, patronised and disappointed.
Do not make the mistake we made. Paying to book a specific date, weeks in advance, did not mean we could TRUST Anyvan to guarantee an allocated driver.
We were let down, at short notice, in a very unprofessional manner.
Subsequent phone calls and emails to Anyvan have been interesting and frustrating. We now have a refund and also a compensation payment of the same amount. However, this has taken Anyvan ten working days.

We cannot recommend Anyvan.

Service cost: £9800