AnyVan

I would not trust this lire idiot again. He won't answer phone text or email. He was late picking it up then tells you will deliver Sunday then Monday then no reply. I could not get hold of him again. Then we had to phone the police to get any joy but all he did was lie and being stupid on the phone and not answering it. Just laughing at us. Then he decides to get someone else to deliver it and we got the furniture on Thursday 12.30 am. We missed some items from the delivery. All in all this man does not deserve to call his self a driver. I have seen better, but never seen worse in my life. So all be warned. He's a useless driver.

Service cost: £125

I got a quote for picking up and delivering a welsh dresser from Totnes to Exeter on Saturday on the 30th April next day delivery.

Put the details in and got a quote, paid the deposit etc. But I could not accept the price, the website wasn't working properly and I only say the in progress of being allocated with a van.

The following morning I tried to get through on the phone, After 17 minutes I was still 4th in the queue. So I thought I would try the online chat, Pleasant enough but not able to anything, not even to look and see if I had been allocated a van/driver. She took my number and said I would receive a call within 30 mins. which came and went,50 mins later I went back to the online help chat.

So I asked her to cancel the request and refund my £25 deposit. Hey presto as soon as I said that the text came through saying I had one,

I have been told that I am unable to get my deposit back. even thought I have asked to cancel before the van was allocated.

Hopeless and frustrating experience, get more people on the phones, get the website working and do some training so at least the online chat girls can help.

Needless to say I shan't be using them again!

Service cost: £66

Collected my scooter from Cornwall and delivered to Manchester.
The scooter was immaculate and I was worried that it would get damaged as it was not packaged. I needn't have worried as the driver was very professional, knowledgeable and ensured my scooter was fixed diwn correctly and covered to avoid damage/ scratches.
It arrived in the same condition.
Excellent service that I would highly recommend. Would not hesitate to use this company again.
Also fantastic value. £98.00 from Cornwall to Manchester. Brilliant.

Service cost: £98

I wanted to bring a chair I had bought from some people in Chichester up to my home in Southern Scotland. Anyvan were advertising on the Gumtree page where I saw the ad for the chair, so I thought I would give them a go. They kept me informed throughout and didn't let me down. Chair arrived in perfect order. If I had driven the 750 or so miles to Chichester and back, it would have taken a good 14 hours, the petrol would have cost about £160 and I would probably have had to stay the night somewhere. So, although it looked expensive to begin with, it was actually good value.

Service cost: £161

I have dealt with some truly awful companies in my time but anyvan take it to a new level. I wanted a old sofa (it cost £35) moving a Quarter of a mile and they gave me a price of £68.the next day at 16:55 I received a message asking me to call them. They closed at 17:00. Eventually I had a txt conversation with a rep who told me there was a problem with my postcode, which I cleared up and that there would be a additional charge because there men would have to use a lift which meant additional work. My bill was now going to be £102. £34 pounds for pushing a button!the next day , the day of delivery(which I had been paid extra for) 5 minutes before the end off the 2hr time slot I received a message asking to call them. I did this to be told that there was a problem with my postcode! I tried to explain to the rep that I had sorted this out last night but anytime I tried to answer the reps statement , she kept shouting me down saying don't talk over me. I told her that if you tell me something as a customer I had the right of reply. Don't talk over me was the reply. Eventually she told me that she now could not give me a time before 4pm. I said then I want my extra payment for my time slot guarantee back but was told this was not possible as I was still guaranteed a delivery before 16:00! The rep also told me that they had tried to call me earlier to clear this up. However they had not as there was no missed call on my phone. It was an outright lies. Without doubt this company are the biggest bunch of charlatans with the most outrageous customer service. I am as yet still awaiting my sofa and the yet more extra costs I know are coming. I URGE ANYONE THINKING OF USING THIS BUNCH OF CON ARTISTS TO AVOID THEM AT ALL COSTS!! you will regret it, I promise.

Service cost: £104

My partner is moving 200 miles across the country to move in with me. We booked with anyvan 6 weeks before the moving date to make sure nothing would go wrong. The day before pick up and delivery they contacted us to say the couldn't do the job and would pick up a day late and deliver two days late. My partner feels like she was bullied into accepting this. I took two days off work to make sure I would be home when the van arrived and then to unpack some of the boxes the following day. I am self employed so lost ~£350-400. I checked the website and I could rebook on the original day but would have to pay an extra £200. Disgusting business practices, lied to both my partner and myself.

Service cost: £250

How long is your bargepole? I had an AnyVan driver who destroyed my property, the eBay item that was supposed to be delivered, threatened my husband and in the 48 hours following this clown coming to our house we had 2 attempted break ins and had to spend £550 having an alarm system installed. AnyVan customer service have been beyond useless. On the first phone call I was treated like a fantasist who had made the whole sorry tale up. When I uploaded photos of the damage and the CCJ we now have against the driver they were still useless. Best thing is they never verified the driver's home address, so we now have an unenforcable CCJ and I have had to shell out more cash appointing a tracing agent to find out where he lives. When I phoned them asking for the clown's date of birth to assist the tracing agent they refused to give it to me.

Service cost: £80

Chat started AnyVan Hi, would you like any help choosing which company to use? You - Click here to change all fine, thanks, Yasmine joined the chat Yasmine You are welcome, I hope you enjoy the service. We are here if you need us. You - Click here to change Honestly, what is this service doing here, Ok, I needed to pay 40£ for your service, but even I am paying more to the VAN company compare if I would order it direct from them where he is offering the same for just £120where I need to pay through your service £160plus your $40, that is an uplift of more than 50%! Believe me, this is an experience I need to share, with some people I will call my lawyer asap, how I can come out of this here, really this is fraud and if you doing fraud, do not be so stupid and show it to the people you rip up why I do not get an answer on this Yasmine I am sorry I did not quite understand- how have we committed fraud? You - Click here to change I got a service for £160through your side where at the same time the company who is providing this service has a price for £120on their page, for the same how you would call this? Yasmine That is how our site works The deposit is not a fee it is an approximate 15% of what you have been quoted which is then subtracted from the quote and the remaining approximate 85% is paid to the driver. You - Click here to change You did not get it. This was not my company Yasmine Ok if you feel that this is fraud- it is within your rights to take this further if you wish although this is outlined in our terms and use which can be viewed on our website You - Click here to change OK, please, you will read about the service of your company more than you will like it and I hope you have a good lawyer, I have one. This is not about the money, this is about the way you acting here Please inform your CEO about this and believe me I am in the internet business and know how to run good news through the communities Yasmine Ok I will do You - Click here to change and if this is in line with the European law according "purchases" in the net, I do not believe this, but we will see goodbye, for now, Yasmine Bye bye.

Service cost: £200

Honestly can't thank the guys enough for what they did. Moving house is a nightmare, as we are all aware, so when I came across AnyVan it was such a relief. It was dead easy to use, quote came in within minutes and after around an hour I had the job all booked in for a great price. Then, when it came to moving day the guys were great, they did everything asked of them and more!! We even had a few more boxes than stated (you can never quite judge how many you need) and they took them with no extra charge, just a smile on their faces! All in all AnyVan makes moves so simple and easy, can't recommend it enough!!

Service cost: £300