AnyVan

Booked the services charged the deposit, called after 2 hours to cancel the booked services (3 days later). No refund of £46 pounds deposit.

Actually its not a deposit its their commission for £ 80 work to be done in £150 (for a 0.2 distance move of 2 bed house , dismantled bed that too)

Fraud company stay away

Moreover I read the below a bit later

https://www.quora.com/How-many-people-who-have-used-AnyVan-com-are-aware-that-the-deposit-they-paid-was-just-the-fees-that-AnyVan-charge-for-using-their-website.

Service cost: £150

Beware of this middle man company. They gave me the quote then on the day it ended up being £219 more. AnyVan hadn't sent my additional inventory which resulted in the drivers having more stuff than expected hence the massive increase in price. When I contacted customer service they basically blamed me even though I have the additional inventory all written in email. Don't waste your time thinking this is a good price - it won't be a good price on the day.

Service cost: £450

This was a terrible experience, the worst moving company with which I have ever dealt. The service was considerably overpriced (£140 all-in) for the service provided. I had to chase the driver directly (head office declined to help) and multiple times to request a booking. I explained that I needed a morning booking due to constraints in my day; they ignored this and booked me for midday with notice given the night before. This forced me to change my plans at short notice to accommodate them. I had also elected to booka second man for an extra charge of £30 and provided detailed information as to parking, access and the number of floors for both locations. The driver had not received or read the information and had to be convinced at length to assist me in moving a chest of drawers down one set of stairs - all other items, including a mattress and cot, I had placed on the ground floor at his insistence, to avoid a quarrel. The driver treated the estimated number of items (estimated because I had no way of knowing the exact number of items, such as the number of boxes, until packing was finished) as a comprehensive list, outright refusing to transport anything more than itemised, in spite of having space in his van. This forced me to make an unnecessary extra return journey from Oxfordshire to Berkshire in the midst of rush hour in my car to move five boxes and a couple of loose items. Overall, a company to be avoided.

Service cost: £140

On the face of it they come across as well organised and efficient . The reality sadly is completely different. I was told I had to organise 2 deliveries as one of the items I needed to move was a piano which apparently needed 'special' delivery company so had to pay an extra £250 for this
The first guy came late even though I had paid extra money for him to arrive within a fixed time because the items were being moved from my mother's house where an elderly friend let them in as a favour to me as I had to be in Wales to receive the delivery.
He did not take all the items even though one of the things you have to do is fill out a list including dimensions not because they would not fit in his van but because he wanted to do another job on the way (which ironically he ended up not doing). There was no communication with me about this even though he and the company had my mobile. I had to ring to get a delivery time as it was not on the tracking device. When they did arrive they broke the front door.
The next day the piano was supposed to arrive.Although they collected it at 8.15am they did not arrive until 3.30pm (for a 2 and a half hour drive) there was no information on the tracker. The driver tried to charge extra money for collecting the items on the list left over from the day before even though I had informed anyvan and they agreed that they were responsible for ensuring those items were delivered and booked them on the next delivery.
When they eventually arrived they were extremely patronising and rude and said they had been removing pianos for years and would fit it into the property, Their concern was then that I sign a waiver for any damage to the property or the piano, They then said the piano was too large to fit in the house and kindly offered to take it to a skip for an extra £120 at which point I was really distressed as this was my late mother's piano which had been in the family for many years - and refused to refund the journey and then left the piano outside my house because they had another delivery to do even though my builder had offered to come down there and saw the bannisters off the stairs if that was the issue.
The piano stayed in the street all night in the pouring rain.
My builder came round with his son today - and guess what - they got the piano into the house with their 'zero' experience of moving pianos within 5 minutea!! and it is now in my living room so I am asking for a refund.

Service cost: £550

Do NOT use AnyVan for anything!
Basically, I paid for a premium same day delivery for my motorbike to be delivered from Rotherham to London. At 1pm I was promised the van would be with me within the hour, for the driver to then say he wouldn’t be there until 4, for a FLAT BACK to turn up at 4.30. Obviously I refused to put a 10k bike on this and ask for the ‘VAN’ I’d paid £380 for! The sprinter van then turned up at 7.25pm after promising to be back by 6pm and promised my buyer in London he would be there for 10.30. My buyer then stayed up until 3 in the morning to receive a shoddy txt from the driver saying that he wouldn’t make it until 8/9 in the morning as there was an accident on the M1 (a little research later, there was no accident!!) They eventually arrived with him at 12pm! During all of this I have dealt with your extremely RUDE & OBNOXIOUS ‘customer service’ guy, Mark, I use the term customer service lightly as he couldn’t be any further from being in the correct role! I have been hung up on and spoke down to on every occasion I have dealt with him, without so much as an apology! The whole process has been a joke! I wouldn’t touch this company again with a barge pole and I will go out of my way to bad mouth this company as much as possible!!

Service cost: £380

Booked 2 wardrobes to be picked up over 100miles away for Friday. To be delivered to us the same day or next day before 12. Driver turned up to pick up wardrobes and couldn't fit them in his van - even though we have specified exact dimensions.

The people the other end had waited in all day. We rang AnyVan to complain and they re-booked for the Saturday. I expressly asked that if they were to deliver to us the same day then it needed to be by 4PM at the latest as we have to go out after that. The job was booked and I was notified that it would be later in the evening for drop off. I asked the driver if he could deliver by 4PM and he told me it wasn't possible. Rang AnyVan again to complain - they promised to re-book and make sure the pick up slot was between 0800-1300 - which would mean the delivery would be with us before 4. Let the people know the other end that the driver would be there by 1300.

The next day (day of pick up and delivery) I was notified that the driver would not get to pick up until 1430 - 1500. I was furious! I rang customer service (again!) and they said there was nothing they could do - but to wait until the delivery had arrived for me to put a formal complaint in. The wardrobes finally arrived at 1915 - the drivers were really helpful, polite and lovely. I cannot fault them at all. We had to cancel our night out - not happy.

Rang this morning to complain and again - like other reviews - was not able to talk to a manager or anyone else. Again - all I got was a £17 refund for missing the delivery slot. No compensation offered. I was told that the case would be referred to the driver team - I said I had no issue with the drivers at all - it's the AnyVan customer service I have a huge issue with. They said there was nothing else they could do! Please do not use them . They have absolutely no regard for their customers or the service they receive.


We.

Service cost: £186

A one-star review is way too generous for this company. I could sit here all day writing about how Anyvan made our move so much more stressful (and expensive) than it should have been. Suffice to say steer clear of this shower at all costs. They purport to be a national removals company but actually farm out jobs to local two-bob companies, so you run the risk of ending up (like we did) with a pair of amateurs in a van that was way too small. They were surly, apparently unconcerned about the time factor involved (do they not know what "completion" means?), clueless about how to disassemble furniture (a "service" that we paid extra for) or load a van properly and they damaged some of our items through sheer carelessness. Use at your peril - they are truly awful.

Service cost: £1000