AnyVan

After leaving this review on their website for one of their drivers, I log on to find it's been removed, I wouldn't trust anything you see on here as they clearly doctor their reviews..
Oh and they even trying to get this review removed off trustpilot too!

Here was my review of one of their so-called "Anyvan Accredited Gold Movers":

Company quoted me for 600kg and half a van around a week and a half before I was due to move, I was told would be picking up between Wednesday and Friday, after several emails and trying to go over their heads contacting Anyvan for them to contact me with regards to an exact date and or time, I finally heard late Tuesday afternoon that it would be being picked up the next day! I literally had to rush to unpack my whole house within 1 day due to serious lack of notice! Fast forward to the day of collection, I a polish guy, I assume came, who didn't speak too much English with a girl. He looked at my stuff and kept saying it seems like 800kg. Despite paying greatly for this service, I had thought to speed things up by literally moving almost everything except for sofa and fridge, freezer and washing machine into the front room off the street. The girl did next to nothing, the guy kept having breaks every half hour, they would disappear into the van without a word, leaving me in limbo. As the half van started to fill up, I noticed he wasn't using the full size of the half of the van I had paid for height wise and I had to tell him and direct him how to stack the items up so they were efficient as possible. Eventually, the guy left, but this wasn't the worst part. The next day I received a call claiming that my load was "exactly 1200kg" or 1 full van load and they wanted to double the price I had paid, despite me carefully calculating the load I estimated I could have been 100-200kg out, not 600kg! They had me over a Barrell, after showing me some possible doctored video footage, who knows whether they had added additional weights on the truck hidden underneath? I had to pay the extra in cash to the driver so they could avoid VAT? The man I spoke to also had the cheek to tell me the driver had said I hadn't helped out much, despite me having already essentially done their job by moving everything already into the front room for easy access and helping with most of the stuff onto the van! On the day of my arriving in Spain, the driver came later than expected with everything seemingly intact apart from quite a few dirty marks on our bed mattress and headboards. We lived in a 2nd-floor apartment as I'd written on the quote, The man seemed to stay on the van and just move things around, doing nothing whilst he waited for us to bring stuff up, the girl lifted a few things to the apartment. I could tell they were both super unfit and really should be in a less active style job as at one point walking up the stairs with a washing machine the guy looked like he was going to have a heart attack! Overall I and my petite wife ended up doing most of the work, every time I came back down to the van to collect I would see them sitting or slouching looking very tired and disappearing, I assume for a cigarette. Overall I was very dissatisfied with the company, especially having seen one with such good reviews, maybe using a different driver, or just maybe a large tv delivered? I definitely wouldn't recommend this company at all, through every step of the process I find it's been very unprofessional and tbh they don't deserve to be rated by Anyvan. So if you want a van with hidden charges, lack of communication and very lazy drivers who barely help and look like they are going to keel over from exhaustion at any moment then maybe this is the company for you?

Service cost: £1800

Have used AnyVan twice now for quotes. In both cases, the jobs were moving several boxes between locations almost 175 miles apart. The quotes both came in below what it would cost me to hire a van and do the work myself. Although I am sure that AnyVan take a commission, I still ended up saving money, so cannot complain. On the one occasion I have needed to contact their customer service, I was answered promptly, and my problem resolved immediately. Will definitely be using AnyVan in future.

Service cost: £120

Had a man called Jon from trusted movers come and give me a quote for a move.it was aagreed that I would use his srmervice but I was told after that he may not be able too get all of my stuff on the lorry. Then when I got a new date a day address he became very hostile and demanded money even though I had signed nothing or looked at his terms and conditions. At one point he got his partner too call my housing. Each and demand money threatened me with legal action. I have been very upset over this and my trust in this company haso been reduced too nothing.. can't get hold of anyone too get my promised refund back . . Do yourself a favour and go elsewhere. Velda gooch.

Service cost: £420

I can not recommend this firm enough, from out initial contact to the last piece of furniture being moved in, everything was done very professionally, we booked on line and put down room by room what we required to be moved, a price was quoted (which was very reasonable), and a date arranged, they kept us informed on everything, they even emailed the drivers name and what time they would be arriving, On the day everything went smoothly, the guys who moved us were brilliant, and a credit to the firm, it took a lot of stress out of moving, if you are moving, not just house moving, anything that you need moving at a reasonable price, use these guys, you won’t be disappointed.

Service cost: £245

I accepted a quote for a move from Moveover that was estimated to last 1h30. The job lasted in fact 3h and the mover asked us to pay him double the amount we were initially quoted. How was I supposed to know how long would the job last?
Anyvan refused to take our side, yet acknowledging that movers are not supposed to have hourly rates. The quotes you are given on this website cannot be trusted.
Worse, when I reported my experience in the mover's feedback, advising future customers to be careful about the hourly rate, my feedback got deleted. The feedback records of the movers therefore cannot be trusted either.
Needless to say that my next move won't be with Anyvan.

Service cost: £225

Very poor service
- First attempt: cancelled on the morning of delivery
- Second attempt (the following day): no show. No reply to email, impossible to get through on the customer services line. When I got through, the person claimed they had called, emailed and left voicemails (if one of these hadn't worked I could believe it, but all of them? They'd called and emailed the day before and subsequently with no issue..this is flat out not true). They again didn't have a driver. The person I spoke to became quite rude.

Service cost: £80

Booked the service a week ago for today. Been calling the driver for three days, someone who I honestly think was the driver took 2 of 6 calls saying driver was busy and will call me in a while. Never called me back. Tried to talk to someone from Anyvan Customer Support. Waiting at phone for between 15-20 min everytime and never took my call. Today's moving day and still haven't news from driver or anyone, just that they would appear in some point between 8am to 6pm! Just had to cancel it and find another way to do it and lost 100£.
Definitely not recommended at all.

Service cost: £100

I booked any van for a collection of an item I bought of ebay, the booking process was fine, but the service on the day was dreadful

i organised for collection of the item to be between the hours of 8AM-6PM, the driver assured me that he was collecting the item at 1:30, and he would be delivering to me for 16:00PM, so I organised to leave work early

i then called him and he told me that he would call me back, he didnt

i was informed that the item had not been collected, at 6:30pm, he collected the item at 7:00 and delivered to me at 9:30PM, which completely wrecked my plans for the evening

also I paid for two workmen knowing that im not strong enough to lift the item, and he came on his own, and I struggled to get the item into my house.

when speaking to Anyvan, wanting a refund, they decided to only refund me for the additional cost of a second workman

not a happy customer, ive been assured that the service is usually better, but I will not be using them again.

Service cost: £87

We hired a van just to collect a wardrobe in time, they said it will be fine, still the driver turned up an hour late so the seller was busy by then, after that we couldn't even call the driver, we couldn't track him he was basically gone with our 40 pounds we payed for this poor service and they still didn't refund our money or move their pinky. If I knew this is going to be so stressful and waste of time and money I would've just waited a few hours for a friend to collect what I wanted. Service is poor, talking to costumer service was also stressful and they are basically thieves.

Service cost: £400