AnyVan

We booked a 4 bedroom house removal for 28.0 - 31.0 cubic meters of items to be moved for a 10am – noon pick up slot. We called days in advance to be sure a van or vans large enough move our items in one trip would be provided as with our move we were selling/buying on the same day. We were reassured by Anyvan this would be the case.

Here are some lowlights from the service we received:
• We had to chase our driver when they didn’t arrive between 10-noon.
• They told us then they would be an hour late. When the driver turned on their tracker they were over 2.5 hours drive away.
• The transport partner were not based locally and were based and completing work that morning in Essex, (we are in the Midlands).
• They eventually arrived at just before 3pm. 5 – 3 hours late. At the point we started loading we were squatting in someone else’s house for two hours.
• The van was a 3.5 ton Luton van – half the capacity which was required and one I could have hired myself for a fraction of the price.
• They could not fit our items in one load we had to do two trips. This is clear from anyvan’s own guide on "What Size Removals Van Do I Need?" (on their website - Trustpilot won't allow me to link to it directly). The van we received standard 3.5 ton luton is quoted as having a capacity of 16 cubic meters (600 cubic feet). Remember their own estimate was our items were 28.0 – 31.0 meters.

• The van had clearly not been safety checked. Every warning light illuminated on the dashboard.
• Our buyer was livid and is still threatening legal action – we were in their property and did not vacate until gone 6pm. Their own removal service is charging them due to Anyvan’s disruption. We finished unloading at around 7:20pm.
• Our buyer began moving items into their new home, Anyvan providers managed to pack up some of there items and transport to our new property, we had to return these at our own cost.
• Anyvan have not provided any answers to why the van was half capacity ordered or why they were late. Total failure to take any responsibility in a job that clearly went very wrong.
• Anyvan state they cannot share conclusions from “internal investigations” as to what went wrong.
• We paid £580, we’ve quite rightly been offered £15 as a “gesture of goodwill”. We are yet to take them up on this generous offer and will be seeking to recoup costs through other means.

My advice… avoid like the plague. If you think Anyvan are competitively priced it’s not worth the risk. Move yourself or pay the premium for a proper professional company, not these chancers.

They do not deliver what they promise. Their convenient platform they believe absolves them of any accountability, liability or responsibility to their customers.

Service cost: £580

I first booked anyvan driver for removal in August 2015. The quote was very reasonable. Driver was not good. He tried to charge more by making false excuses like counting wrong floor etc.

Since then I have posted jobs several times on anyvan site. I have noticed that their quotes are getting very expensive & quotes are send by only small number of drivers. They start quoting with very high & decrease it to amount which will remain very high. This is their trend for last couple of years. Their quotes & trend is unreasonable. I hope they will look into this matter.

Service cost: £320

I really wouldn't trust "Trust pilots" rating and follow the advice of everyone here. Bought two drivers with him instead of one then stood in our living room for an hour putting the price up. Kicking boxes and was just plain rude. We told them to go home. Still get charged the £130 which we can't really afford at Christmas and they won't refund even though the service was never delivered . Feel upset and robbed.

DO NOT USE

Ended up going with a local removal company last min who pulled out all the stops and and weren't fussy about what kind of bookcase we had. Use local not Any Van.

Service cost: £130

The driver was the rudest person I have ever met. All my furniture was as described and bubble wrapped - there was very few items and in fact 3 LESS than I had put on the form (I had pressed 2 for two items without noticing). He proceeded to slate my furniture saying it was broken, I was more than happy with him taking photos to cover himself but I pointed out that what he was saying was broken was just the attachments of the dressing table that I had taken apart so it was easier to move. I had 2 linen baskets which had cushions in which he made me remove as he said he was not insured. Cushions!! He then said I had to sign a waiver form, I wanted to speak to anyvan customer services (which it said I could on the form) at which point he then threatened to leave without taking the furniture (which was on the van). I signed the form and then he said the furniture might not arrive until the next day. This was clearly just a wind up so I did not respond. He was a nasty piece of work, a bully . At the other end my brother was helping me and this nasty bullying man stayed in his cab the whole time!! Just likes bullying women.

Service cost: £177

I booked for 2 men and a van to move 2 3-seater reclining settees from my daughter's house to mine. They turned up and said they couldn't move them because we had not dismantled them before they arrived. Tried to ring AnyVan and no-one would answer. Talked to "Martin" on live chat and he said that I had not said they were reclining and that he could rebook but I would have to pay 50% for the aborted collection and then pay again for them to come again. I was not entitled to a refund and I got a phone call a short while later saying it was my fault for not stating they were recliners and that I should have paid more for dismantling. The woman said it was easy to do. So I said, why didn't they do it then? Because I did not pay extra for it! I was not given the option to pay extra for it. Will never use this company again. Wish I had read the reviews on this site before booking.

Service cost: £69