AnyVan

The responses to my enquiry were really quick, the communication excellent and the quote I accepted very reasonable. There was one minor blip regarding the number of staff required for the job but it only took a phone call to sort it out.
The 2 gentlemen who delivered the bureau were on time, very courteous and extremely considerate and helpful and their communication with me was also excellent. All in all - 5*
I would like to have been told initially that the "deposit" was actually a payment to Anyvan, not because I would have objected, but because deposit is a misnomer.

Service cost: £68

Please BEWARE that when you book the service, it is not guaranteed that your delivery will be picked up. AnyVan do not operate their own fleet of vehicles, and guess if they can get somebody for that day. When you recive a confirmation email after booking, this does not confirm your delivery. This only confirms that they have listed for a 3rd party bid. It is not confirmed that you are have a van until you receive a call. So if you need a delivery on a specific day as I did, this is not the service for you. This should be made clearer on the website. Do not hang around all day as I did on you pick up day unless you receive a phone call, as you I am very disappointing with the service provided by AnyVan. The only option I was given was a refund, or to put out for their 3rd party drivers to bid again, so another uncertainty. In addition to the extra I paid for getting a pick up on a Sunday, a refund of the difference was not offered. Very poor service!

Service cost: £62

I have a upright piano needs to move from ground floor to first floor. They cancelled the removal without informing me and kept me waiting and waiting! It was 2 days before the removal day the driver said he will arrive between 10-11 am. 11:00 has passed but they still didn't show up. I still waited for a while and decided to call the driver to ask him if he was on his way. He said Anyvan cancelled the removal and asked me to call Anyvan for detail. Thus I called Anyvan. They said it was the driver cancelled it and felt sorry about it. It was ridiculous even if the driver cancelled it, they should have contacted me in advance but not kept me waiting. It was very unprofessional and irresponsible! Although they will give me a full refund I still believe it is a very unreliable company. DO NOT use them.

Service cost: £150

This service is appalling and I would not use it again or recommend it, I booked pick up for a Thursday morning then the night before I was told the route had fallen through and it would be friday. This then didn't happen either and nobody bothered to tell us it wasn't going to. I was told this was extremely unusual. It appears not! I then askws to rebook for the following thursday morning and was told i'd have a bettee chance of it happening if I gave the flexibility of thursday or friday (despite having paid extra for a named day). Again it was supposed to be morning (at extra cost) but it the items weren't picked up until the afternoon. I didn't hear from the driver and whe I contacted him he said he would deliver that evening or monday. Later he contacted me to say he'd be back to late on friday so it would be monday and he'd confirm an ETA on the monday. Then this morning he contacted me to say it wpuld be tuesday or wednesday and then to say wednesday and that it was "only the delivery"! The site says delivery may be next day not same day over a certain mileage - it does not say almost a week later.

Service cost: £135

I was extremely distressed and disappointed with the customer service when my AnyVan booking for 26th July was cancelled on 25th July after 7pm without more information then no driver available.

I was told there maybe a driver available on 28th July but could I do a different week. This was highly unacceptable and left me without any options to arrange alternative removal for 26th. Rang back 10am on 26th and the customer service was still very vague and none committing saying they maybe able to confirm in afternoon of 26th a driver for 27th.

I was required to out of the property on 26th July and I had booked and paid in full for the service that was cancelled at short notice without an acceptable reason or alternate given.

This was totally unacceptable. Shocking customer service. Definitely not using this company again. Moving house is stressful enough without this disaster!

Service cost: £240

Took a deposit and didn't want job but no deposit given back
Had 50 bits of furniture to move and they could only supply 5 blankets and when asked if they could get more they said they could supply 10 blankets . Blankets should have been a given as quote they gave was loading 30 cubic meters of furniture
After taking our deposit of 640 pounds they just passed us over to a driver who then also wanted another deposit which after only one day was not refunded I think this company is a scam.

Service cost: £2250

My son paid £800+ to be moved recently from Southampton to Liverpool. He paid extra to have his removal over 2 days, scheduled for collection early on the Thursday morning and delivered to Liverpool address early on the Friday morning.

The removal men did not turn up on the day and no-one contacted him to say there was a problem even though he had confirmed all the arrangements just a few days before.

Firm not able to arrange another removal until a day later (Friday) and there was no real apology AND NO compensation!

They repaid him a derisory £33 (£23 for finally completing the removal in 1 day instead of 2, which meant furniture delivered at 8pm instead of 8am and £10 for vacuum parts that went missing in the move).

This caused a lot of stress and disruption to my son who had to hang around for another 24 hours with everything packed and to ourselves as we were helping him with the move.

The (new drivers) who finally did the move were great and very professional - but the company is not.

So would not advise using this firm if you actually have to move on the day you have booked!

Fran Munby.

Move size: 1 Bedroom Flat Service cost: £817

I used AnyVan to move home. The time slot we had chosen was between 10am and 12pm. At 11am I used the tracker to see where the driver was and he was over 2 hours away. When I called the office to find out what was going on, they said the original driver had cancelled. I did not find this out until I called them, they did not call me to let me know.

By 1:30pm the new driver had still not arrived. I needed to collect the keys for my new property before the estate agent closed at 4pm. The estate agent was 1.5 hours away so I had to ask my Dad to drive 1 hour to the collection point to wait for the driver while I went to collect the keys. When I had collected the keys at 3pm I used the driver tracker again to see where he was and it said there was no driver. I once again called the office and they once again told me that this second driver had also cancelled. Again, this was not communicated to me until I called them.

A driver eventually turned up to the collection point at 4:45pm, 6 hours and 45 minutes after the start of the original collection window. It was nearly 8pm by the time the items were delivered.

When I spoke to AnyVan they said they don't know when a driver has cancelled but were satisfied that this had been communicated to me. But it was only communicated to me after I called them.

They also believe they arrived within the time frame because at 3pm when I called, they asked if I still wanted a driver that day and would 6pm be ok or I could cancel. At this point my stuff is all packed up and I have collected the keys to my new flat, I had to move that day, of course I was going to agree to that.

After making my house move infinitely more stressful and causing my Dad to have to take time out of his day to drive an hour away to wait for the pickup, and arriving more than 6 hours late from the original pickup time, I was offered £3 as a refund.

Needless to say I will never be using AnyVan again.

Move size: 2 Bedroom Home Service cost: £160

We have had a truly awful experience with Anyvan. We were unable to travel due to COVID restrictions and so contacted Anyvan to collect all items from my recently deceased Aunties house and deliver them to us. Our original communication/booking went well, we booked boxes/packaging, listed all items and gave a detailed explanations of what we required - this was detailed in an email to ourselves, agreed and paid for. On the day, we received a phone call from the drivers who had arrived at the house without any boxes/packaging and no idea at all of what they were required to do. My husband spent most of the day on the phone to them trying to explain all that was detailed in the original booking. At the end of the day, we received an automatic call saying that there were extra's added and if we didn't pay the extra £200+ then things may be left! We paid the extra as we were so worried about not having everything brought to us. When the van arrived the next day, my aunties belongings had been thrown in, there was a broken picture, the boxes were packed upside down and there were a number of items missing. We have had numerous emails conversations and telephone conversations with the company requesting the additional £200+ back partly as compensation and partly because we should never have been charged it in the first place. The company have passed us around, fobbed us off and continually twisted events and changed information. Do not use this company!

Move size: 4 Bedroom Home Service cost: £15000

The reality is that AnyVan don't actually have any removal staff - they use the gig economy to outsource jobs to van drivers, which may also add extra jobs to the van. How good is the driver you're getting? Roll the dice, see what you get. I've had good, excellent and terrible across three jobs. And terrible is really abysmal. Things get broken, the job takes much longer than it should, and the driver tries contacting you to argue over any damage, which is a significant breach of privacy laws. Their website is a complete lie - they do not have any staff wearing uniforms etc as they don't actually have any removal people on the payroll.

Avoid and either go for a cheaper option, dealing with a man and a van directly, or pay more and go for a professional company. AnyVan is neither professional, nor cheap, so no point in using them.

Move size: 1 Bedroom Flat Service cost: £650

These guys are crooks. They outsource to local guy with a van, taking zero responsibility. My job finished at 11.30pm, waking neighbours and my sleeping kids. Why? Because they used the van for other jobs and despite my stuff (not a lot) being picked up at 9am (one hour late) they did not do final drop off until last. Forget anyVan customer service - they are slimey, dodgy ‘nothing we can do mate’ crooks. Angus Elphinstone, the founder and aristo spiv behind this den of thieves, you should be ashamed of yourself

Move size: 1 Bedroom Flat Service cost: £600

Awful experience. Do not recommend at all. We booked our pickup and delivery of a piano for a Friday between 8am-12pm as we needed it collecting in the morning. We then called them on the Friday morning as we had not had a confirmed pickup time. They then informed us that they could not source a driver on the Friday so it would need to be moved to the Saturday. We therefore said ok and rebooked it to Saturday between 8am-12pm. Again, by Saturday morning we had not received a confirmed time. We contacted customer service who advised contacting the driver. We called the driver and they advised they wouldn’t be picking it up until 14:00 earliest. Lo and behold, 14:00 came and it still hadn’t been collected. We contacted the driver again and they advised it would be another hour. 15:00 came and the piano still hadn’t been picked up. We finally got hold of the driver at 15:30 and they advised it would be another hour. We have had to cancel our plans for this delivery despite booking it for the morning. I would never use AnyVan again and I would recommend everyone avoids.

Move size: Partial Move Service cost: £400

From booking to collection and delivery Anyvan kept us informed throughout the process. We had a message & email the day before telling us who the driver was and a time slot. On the day I spoke with the driver (Aigars) and asked him to contact me 30 mins before arrival. Which he did and Anyvan also messaged me at the same time. The drive was professional, polite and respected our belongings. Everything went smoothly from beginning to end. I would certainly use them again and highly recommend them. Great job, thank you ??

Move size: Partial Move Service cost: £100

It was an excellent service provided by AnyVan. I couldn't have moved so easier and cheaper within London with so many stuffs. Driver was before time, helpful and accommodating. Driver even provided lift to me to new location as I was on my own. I liked the staff getting involved with customer and understanding their pain and helping above and beyond. AnyVan will be preferred choice considering how movements are hectic and their service make it smoother. Thank you. Best Removal service in city than others who charge shit load of money for same thing.

Move size: 1 Bedroom Flat Service cost: £90

Turned to AnyVan when the booked removals firm let me down at very last moment. The two guys who did the move were 1st Class - timely, efficient & courteous.

However I felt the overall cost was too high. Was only moving some stuff from a small rented flat to new house only 1/2 mile up the road but it was still £1100.

In the circumstances I had no choice but would have preferred time to shop around for alternative quotes in ‘normal’ situation.

They also include some moving service add-ons which frankly I didn’t need.

Move size: 1 Bedroom Flat Service cost: £1100