AnyVan

I had to move a 3 seater sofa within 1/4 mile. When I request for quotes from other companies I got £45 and upwards. When I saw AnyVan I found their quote reasonable. When they said 2 hours I thought it was too long. However, at the delivery address the door was too small and the driver helped to remove the door and take the item into the house. The driver was very friendly, professional and courteous. I will definitely recommend AnyVan to friends and family without hesitation. I got exceptional service for my money.

Service cost: £31

Please do not use this company, its a scam. They are a bunch of rude and arrogant individuals who are only concerned about taking your money. After they arrived to move my stuff, I was told some of the items are not on the list. I even agreed to pay extra so they can take the items but was told their van cannot take every item since they had other things to pick along the way. I agreed and said they should take what they can and go, but it turns out they had other plans. I decided to leave without taking any items and told me the company has asked them to leave. The customer service refused to talk to me because I had made the booking and put my son's name cos the items were for him. When my son contacted them, they told him they can only refund half the money I paid for the removal. From what I see, this is their method of making money without working. They are definitely SCAMMERS. Please AVOID AT ALL COST.

Service cost: £150

Having used AnyVan 4 times in the last 7 years, I thought I would do so again. Oh what a mistake!
Their current quote website was very ambiguous and unclear. This meant the information that I gave for the move was not what they needed. To rectify this that increased the quote again and again.
The information I gave was exactly like The previous 4 moves, yet now this was not enough.
In the end I was not happy and cancelled my booking!
Won't use this company again!

Service cost: £295

Quotes varied a lot in price and those removal companies that try to over charge stand out a mile.

I received many competitive quotes and at the end of the day, I went with the firm offering the best and most efficient service and reputation

I would definitely recommend this business and will be using it again!

Thank you for being amazing and turning something that has been extremely stressful into something that has been relatively stress free.

Keep up the great work!

Service cost: £95

PLEASE EVERYONE DO NOT USE ANYVAN.

I bought an item on gumtree and it was linked to ANYVAN. I TRIED TO POST THIS ON THEIR FB SITE BUT IT WONT ALLOW. MY STORY.
three weeks ago I purchase a patio sliding from gumtree and accepted the bid from AnyVan because of the urgency I selected and accepted the quote. The item collection date given so I forward a copy to the seller, stating the date and time. The day of collection arrived and I got no reply from the driver until late that evening offering and apologising for non collection. AnyVan said they gave the driver a penalty and as a good jester they refunded me £9 I was shocked As the item was located in Durham, it's only an hour away. He said he will collect the item at lunch time. Both the seller and I tried to contact him. I then contacted ANYVan and they apologised and said they will find a replacement driver, it took two days and another driver was allocated. He said he would collect the item the following morning. Around 12pm. I got a text from him stating he is unable to collect because he thought it was a patio door. Why would I pay so much for an item when I could have purchased one local. I asked the driver if he read the ad. I indicated that a sliding patio door and the photo as described in gumtree. A sliding door means a frame a fixed panel and a sliding door. He demanded payment and I called AnyVan he then sent me a text saying he got paid.
I contacted AnyVan again and after explaining to the agent he agreed relisted the item as he indicated that his system would not automatically list it like I want. I said the driver said he got paid this is not good customer service as the error was your system listing, again he, his name was Paul promised that a manager would get in contact with me ASAP. I waited no call. Easter weekend. On Monday I contacted AnyVan and they apologised. They said they were looking into reallocating someone, Yesterday, I had my pug put to sleep so I was sad and disappointed. I called them again and someone who I spoke to said she would look into the case. I told her again about the incident and that my pug had died she seemed genuinely kind. This morning I got a call from the driver who said he will collect the item between 2 and 3. I sent a message to the seller and at 3pm I had a miss call. It was AnyVan, I returned the call and the most rude individual named Mark from Gateshead office said this to me. The driver went to the collection point. The item is not as described, he is demanding another £40 to collect, and I have to pay AnyVan a fee of £20. I asked immediately to speak to a manager, he said those are the manager instructions, and he won't be bothering her, further they have cancelled the booking and will not be refunding me my payment. I was shocked stunned I would normally respond in an ungodly manner but I am so depressed about my pug.
In the past AnyVan have a rule that if you do not cancel the booking within a day you will not be refunded. If they do not call you back within half an hour they will credit your account. I have lost £80 because a seller delayed and they refused to refund me. When I contacted the via web chat to get the their FB information the agent was hesitant and gave the link but it did not allow me to post. I warned AnyVan in the past that their activity is unfair and is in violation with the consumer protection act. PLEASE SHARE THIS I WILL COPY IT AND SEND IT TO THE CEO.
I have lost £100 for the sliding patio door, £45 delivery and
my builders cannot finish my office porch.

Service cost: £450

We contracted a transport between the UK and Spain through Anyvan. The transport company, with a long history on Anyvan, was only responsive up to the point of us making payment. It was complex to arrange pick-up, and nerve-wrecking to wait for a 4-times delayed delivery. A package was missing, and never brought back to us as promised. The transport provider broke all the promises made on Anyvan’s website. Anyvan quickly washed its hands off and offered no help, no refund, and took 0 responsibility on the matter. The transport company has vanished. We’ve lost way more than we hoped to save by using Anyvan. They seem to think that delivering 95% of your stuff by volume is fair enough. Stay away from this site. It’s a Russian roulette.

Service cost: £600