AnyVan

Absolutely disgusting treatment!

There website is misleading and gives the illusion that it is an established removal company when infact they're no better than a man with a van from Gumtree, they sub the jobs out which I had no idea of! Posing online in their logo' t-shirt and vans! Haha what a joke!

If anyone has a van you can essentially work for them!

2 men arrived, they spoke little English, refused to take my sofas, were aggressive and only took a third of my goods saying "too much, no take" they took less than the itemised goods and still paid £425 for the pleasure!

They've damaged goods, took chunks out of my new house walls and bled all over our drive after cutting themselves on the damaged mirrored chest of drawers they caused....and yet these drivers don't seem to remember the job when it was escalated?! One had a deep gash on his chest, the other was holding his finger on!....I'm pretty sure I'd remember tbh!

The poor excuse of a company has refused to take any responsibility and although we accept no monies can be given for the damages (as it lapsed the 7 day clause) to give not one bit of compensation, or offer a goodwill gesture is despicable!

DO NOT USE THEY ARE COWBOYS!!

Move size: 2 Bedroom Home Service cost: £425

It was an excellent service provided by AnyVan. I couldn't have moved so easier and cheaper within London with so many stuffs. Driver was before time, helpful and accommodating. Driver even provided lift to me to new location as I was on my own. I liked the staff getting involved with customer and understanding their pain and helping above and beyond. AnyVan will be preferred choice considering how movements are hectic and their service make it smoother. Thank you. Best Removal service in city than others who charge shit load of money for same thing.

Move size: 1 Bedroom Flat Service cost: £90

Turned to AnyVan when the booked removals firm let me down at very last moment. The two guys who did the move were 1st Class - timely, efficient & courteous.

However I felt the overall cost was too high. Was only moving some stuff from a small rented flat to new house only 1/2 mile up the road but it was still £1100.

In the circumstances I had no choice but would have preferred time to shop around for alternative quotes in ‘normal’ situation.

They also include some moving service add-ons which frankly I didn’t need.

Move size: 1 Bedroom Flat Service cost: £1100

AnyVan moved my grandson's belongings as he was moving to a student flat. Booking was easy with Gabriel beig very helpful when I phoned . Van arrived on time and I was impressed with the care Jamie took to load the items carefully and to secure them to keep them safe in transit. They were delivered safely at the requested time. I was impressed with the the experience and would be happy to use this firm again. Last time I was involved in moving was more than 40 years ago - it is very reassuring to be updated by e-mail andtobe able to track the van and to be informed as soon as delivery has taken place.

Move size: Partial Move Service cost: £224

They called the day before to ensure that the times were correct, which they were.

Arrived on time, moved 12 large items of furniture to three separate addresses. They followed the plan which worked well.

They were polite, professional and friendly in all that they did. They carried some fairly awkward items with ease and without complaint.

I would recommend to anyone and will be using again in a couple weeks without hesitation.

Move size: Partial Move Service cost: £278

Paid upfront for premium packing service and they came 4 hours late claiming to have brought capacity to remove 6 bedroom house. They saw my 3 bedroom house and said that they do not have enough space and need to talk to office. Wasted time smoking and drinking outside and at 5 pm on Friday, claiming they have another job tomorrow morning and left without doing anything. I was forced to find another removal company after. At 8pm customer service called to offer half a capacity and promise to pack and move my house. If I refuse, this will be same day cancellation by myself and therefore no refund. I told them to do the job they are hired to do but finish it on the day. Nobody came. Getting refund was not easy either. Avoid this company

Move size: 3 Bedroom Home Service cost: £1650

From booking to collection and delivery Anyvan kept us informed throughout the process. We had a message & email the day before telling us who the driver was and a time slot. On the day I spoke with the driver (Aigars) and asked him to contact me 30 mins before arrival. Which he did and Anyvan also messaged me at the same time. The drive was professional, polite and respected our belongings. Everything went smoothly from beginning to end. I would certainly use them again and highly recommend them. Great job, thank you ??

Move size: Partial Move Service cost: £100

I was expecting difficulties because I was going to be the person at both ends of move and I was concerned that van would be quicker between locations than me. No problem! I was able to book a suitable delivery slot. Driver was polite (and strong!). He took one item upstairs for me without complaint despite being concerned it might not fit. Altogether good service with good communication and ability to track location of van on both legs of journey. I would definitely use again if the occasion arises.

Move size: Partial Move Service cost: £170

Anyvan removals are just simply the best I have had other removals in the past but these guys went that extra mile they were polite hard working and took care of every item they loaded on to the van once again I comend them for all the hard work they done form start to finish keeped you up to date every step of the way just simply the best try them you will never and see for your self first class from the highest order I recommend to anyone that is looking for a professional move first class.

Move size: 3 Bedroom Home Service cost: £500

I have experienced some of the worst customer service I’ve ever had. Not only were they condescending (Chad) but they stole my money. I had booked movers a month in advance when they stole my money. I didn’t realize what a scam the company was until I was looking out my window for the movers between 0800-0900 and my phone rang at 8:15. It was Chad telling me they not only failed to actually book a mover, but that they forgot to tell me…I moved 90% of my items myself in a Yaris meaning multiple trips and wasted petrol. They kept saying they would refund me then, but I wouldn’t have my money back in time to get out of my house without incurring additional fees. They got me two movers the next evening and I helped them move my bed upstairs .AnyVan called my extra costs I incurred from them not doing their job and getting adriver “collateral costs they aren’t responsible for” after stealing my money and not providing the service when it was booked. Even better they booked 2 additional moves before mine the next morning. They stole £234. They offered me a comp of £20 and the refund of the £20 I spent to have them arrive 0800-900 Saturday morning. They say they will call and they don’t.I asked for a manager. Im always told it’s escalated and that’s the best they can do. I’ve never got a contact from a manager. So here we are-They told me they have trouble finding drivers in “Ireland”, but still stole my money. Guess you’re really going to struggle finding drivers now. Don’t use AnyVan. It’s a scam and no one is actually trained in basic customer service. I would give this zero stars if I could

Move size: 2 Bedroom Home Service cost: £234

I have always dreaded moving as loads of companies create all sorts of obstacles and you have them to deal with on top of all the packing etc. But this time with Anyvan, the drivers were amazing and the move went great!!! Their website is very user friendly and you customize your query so you know exactly what you’re getting (narrowing time slots, requesting help to a certain floor etc etc). Contacted us before hand, I had phone number for our driver so no awkward calls to dispatchers to pass on a message, no chasing up but direct practical communication. They were on time, I didn’t have to lift a finger as they loaded and unloaded everything, super speedy and so enthusiastic and so kind. Would definitely use again. One of the best services I used in a while. Thank you! Michaela and Adam

Move size: 2 Bedroom Home Service cost: 1800CZK

Using Anyvan was really quick and simple to arrange and easy to make amendments right up to the day before. Communication was excellent including on the day with a call from the driver and a tracking link sent including an accurate ETA. When they arrived they got the van loaded up quickly and safely. The unloading went just as well and all items were taken up to the first floor flat. The delivery guys were friendly and helpful and the move went without a hitch or anything being damaged. Will definitely recommend and use them again when needed in the future.

Move size: Partial Move Service cost: £200