AnyVan

I can’t express how disappointed I was with the service re my removal on 1 Feb 20 from London, to N Yorkshire. The van did not arrive until 9.30 (agreed time was between 8 and 9.am). The loading was careless. The dismantling of my sofa bed similar - no parts were tied up and put together in any order. I’ve no idea how much is either damaged or lost or how it will ever be reconstructed. They forgot the wardrobe boxes and squashed expensive coats (some suede or leather- they will be ruined), dresses and other items into 2 small boxes as a ridiculous -The driver insisted on driving 200 plus miles north that same day. This was not what I had agreed/understood or arranged. The plan had been to store until 2 Feb when the items would be driven to their destination. I had to quickly check that my friends would be in situ at the delivery point. And race up there myself with no breaks, to be present to try to supervise/oversee.. Despite my informing them clearly that the GPS and mobile signal would be lost when they reached a certain point in Yorkshire - and handing them well ordered, clear directions on paper for them to use, they got lost and my friends at the delivery point had to drive out to find them - after well over an hour of waiting for them to arrive. By this time it was very late. The driver was tired, grumpier and even less helpful than he had been at the beginning of the day. My belongings were chucked carelessly into the store and I couldn’t properly oversee that, as they were going so fast - and it was dark - all this doubtless to the detriment of the condition of most items. The sofa bed mattresses, I understood, would be covered. They weren’t. Fragile items were stacked precariously. They were tired- as I said (and so was I) because they hadn’t adhered to the original plan (storing overnight and driving up the next day).
’m angry that their work was so sloppy and fear for the state of all my belongings. No packing materials were used at all in any of my items, apart from ta bit of bubble wrap round the TV. Yet I paid £30 for those. The mattress/cushions on the sofa bed were not protected at all. I was also being continually told by that I had too much stuff and that, as he may pick up another job en route, he might not be able to take all mine (NOT the agreement) and that I may have to pay extra because of this (again, NOT what was agreed - see details of the job as organised.). I recall being particularly careful about confirming that. You explained that the number of boxes was more related to the size of vehicle required, that the quote would not alter - and re. picking up another job on the way - my understanding was that the removal services would be dedicated to my move alone for Saturday 1st and Sunday 2nd February 20. In the event, the price did not alter, just the time frame, but mentioning another possible job in tandem with this one was a major concern for me half way through loading up. I can’t describe how upsetting it has been to have my goods and valuables treated with such disrespect and to be subjected to such difficulties. My complaints to the company have fallen on deaf ears, with a meagre 10% offered as refund. This will barely cover the cost of the mission packing materials. Do not use this company!!

Service cost: £770

This is a negative feedback about my experience with anyvan.
It was booked for yesterday at 1pm (they already said that the window will be between 1 and 3 pm).
After 2 I started checking the ETA and every half an hour there was an update about delay on top of delays.
Eventually, they called me at 5pm telling me that my driver had a problem with the tyre and they proposed to do the service another day.
There was no potion for me becuase I had to move that day.
So, they called another driver that came after almost an hour and half.
So, the total delay was of more than 6 hours.
Today I write a complaint and the only thing the proposed was a ridiculous 10 pounds of refund.
I replied telling them that for 6 hours, plus the incovenient of the saturday evening and all the additional cost afforded it was not enough.
They replied to my email saying in a very fake polite way, that the amount proposed was the only thing they will do.

Service cost: £122

If there was no star, I would award zero star. Why. Arrived 2 & half hours late. 1 of my personal bags was missing. Anyvan response was lousy. We have checked courier and he says he delivered all bags. I was at the collection & delivery address.Do not use. If you do take photographic evidence of all stuff u load & unload.
Use at your risk. Will never use again. They should audit. 8 items loaded. 8 items unloaded.


My booking order reference: 8 personal bags from London to Ipswich. Paid £81.00
Reference : Av 635 0288.

Service cost: £8100

Accepted quote for jbmovers for move from uk to Southern Ireland soon after accepted quote we could not get anyone to answer calls or reply to emails over our concerns that truck they had was not big enough days before we got email from Bryan Parle from what we found out on morning of move was now HPS transport as jbmovers had broken up as a company after accepting our job.
Moving day was a disaster because of their stupidity and unprofessional way of knowing their job, even though we had to pay extra days before move to get bigger truck they could not get all our stuff into truck dispite arriving at 7.30am 3pm they discovered this when I arrived at house 28july I was shocked at the amount of oil damage on item and breakages that I'm still finding they had not brought covers to cover anything and packed things in an unprofessional way antiques were broken that belonged to my husband s mother and now they are harressing us for more money for their lack of ability to do job we paid them to do !!

Service cost: £2700

Posted a job on Anyvan..to collect a chest of drawers purchased on eBay and delivery to my home. Anyvan cost was £57 which seemed OK and was paid in advance. But I had to give a 3 DAY WINDOW. That was fine with me as I work from home. When posting the job on Anyvan I clearly included in the message for the driver to contact the person at the collection address ASAP..he didn't. He contacted them at 8.00pm to advise he would collect the next day at 4.00pm which they couldn't agree to. Contacted Anyvan who say no refund. I might accept paying a cancellation fee. In my case there has been no service provided whatever and yet there is a full charge for that. I just can't see why Anyvan should be £57 better off for doing absolutely nothing..

Service cost: £570

Never EVER again! Unreliable and incompetent are two words I would use to describe Anyvan. My booking today was a disaster! Their customer service makes false agreements, they got their call sheet wrong, so the driver was calling the drop-off number about the pick-up timings/details, and even the booking process was stressful and frustrating.

This isn't the first time I've had issues with Anyvan. I used them for a job in August 2017 and it was SO difficult and their were issues with the entire booking and execution. I ended up paying extra and using Addison Lee's service and it ran so smoothly.

The only reason I decided to give them another try was because it was quite a bit cheaper, but NEVER again! I've learned my lesson.

My advice is to pay extra for a more reliable, trustworthy service.

Service cost: £110

Booked through AnyVan to get a car collected and to be taken to the port. Driver did never reach garage, he states wrong post code but garage reassured me that they have spoken with him and given right post code. Never turn up. So ship gone, have to book new shipment.
AnyVan have a no refund policy, even if the service doesn't happen. They offer rescheduling the job, at a cost of £55.00 that is.
Very poor customer service. I choose any van because was slightly cheaper (by £15.00) but if I had known about their services and policies I would have never booked with them. I had used Car Transporters for over 2 years and first and last time through AnyVan.

Very unprofessional.

Service cost: £111

Very unprofessional. It started well, Great customer service when booking the service, I called up as I wanted to make sure all details were ironed out. I booked the service and was told they would be at the pick up point from 12-2 ( they arrived at 1:00 which was great ) however I had to wait from 1:00 to 6:00pm to get my goods. Every time I called the driver he said he was an hour away. I was NEVER informed that drivers don't go directly to drop off your items the second venue was 30 minutes from the first - I could have taken 2 UBER XL cars it would have been cheaper and faster. It was unbelievably unreliable at one point I was convinced all my goods would never make it back to me as no one could give me any information as to when my goods will be delievered. I don't necessarily think it was the drivers fault but the communication between anyvan and the driver.

I called their office multiple times and asked for an explanation and still have not received any apology or call and they took the fee from my account.

Service cost: £100

I used this site to book a removal from the continent to the UK. Having found a suitable - and excellent - contractor, Anyvan.com requested a GBP300 deposit to secure the contract. This is a complete misrepresentation and my lawyer will be following up. That money was in no way a deposit for the removal company, it was an apparently non-refundable commission for Anyvan.com based on the estimate of the volume of the goods I was moving. This is a scurrilous business practice and, given the exemplary hard work and the hours put in by the removal company I contracted with, who for all their hard work received scarcely 40% more than Anyvan.com took in commission, I would advise all users simply to use word of mouth or to search elsewhere online for reputable removal companies.

Service cost: £900

I found Anyvan and the company they chose to do my international move totaly unprofessional! The 875 euro of deposit was just to book the company they thought was the best for our full house moving.. Bad choice! Well the company Gogood was terrible, men arrived without packing items, I had to run to the store to buy tape. Despite the extra space they let me book (5! trucks), they badly damaged our expensive furnitures on the way. The trucks had plastic covers and some of the book boxes were soacked in the rain. They told me in the quotation and contract that I had insurance but I never saw it even when requested. Once I complained and sent pictures of my furnitures before and after the move, they bought time and finally they just stopped answering..also Anyvan that accepted to help, did not do anything!
Bottom line, now I have furniture that need to be repaired after I spent so much money and I have no way to complain anymore if not through my lawyer. not really a professional way to do business. Beware, do NOT pick Anyvan or Gogood for your move!

Service cost: €8800

Not satisfied at all about the service. Arrived on delay to pick up the stuff: the agreement was to be in Florence at 10am latest, they arrived at 2pm. The reason was that they had to make another moving (1 scooter to Turin, they said). The truck was right in terms of size but not from Anyvan, it was from a Romanian company.
They had to arrive with some material to separate at least the big pieces and they only had 3 old and dirty blankets, so I had to buy at the last moment some bubble wrap rolls, to avoid damages.
They had to arrive in London Monday afternoon or Tuesday morning but they arrived on Tuesday at 4,30pm so parking permit has been paid for nothing (108 GBP).
We haven't been advised before Friday that the van had to stop 1 day (probably more..) in Turin.
At the end they arrived with a dirty and wet mattress, some dirty sofa parts, 1 damage on a cupboard. Apparently their insurance works only before to sign the download documents, This means that you have to open every package before to sign??
The only good thing was the driver, smart and available to solve problems.
If you are looking for a professional company that is not..

Service cost: €2350

I booked online for two people to pick up and deliver white goods. When I got booking confirmation, it said it was only for 1 person. I had to phone up and argue my case. The operative was unhelpful and belligerent and reluctant to check my booking. So not helpful at all. The driver changed times frequently. On removing, old white goods, they damaged my property and then lied about it.
Anyvan are just a booking site. You employ the driver. If you do use them, I would advise video recording everything they do because they lie and Anyvan believe them. I cannot urge strongly enough not to use them.

Service cost: £100

Excellent service from start to finish. Any Van telephone operative was helpful and efficient and the delivery service itself was excellent. The driver kept in touch by text and arrived exactly on time. He was polite and the van was immaculately clean. My item was to be delivered the next day (this was by special request as no one was able to be home to receive the delivery until the following day). It was stored securely overnight and delivered safely the next morning. I would definitely use this service again.

Service cost: £120

That prices are so unrealistic !!
Bids for Moving 3 bedroom house in region of £100 hmm.. really?
Try to get quotes from REAL removal company and see how many questions you will be asked to get you estimate of cost.
Usual cost of 3 bed home is around £900 even up to £3000 with large companies.
Can you imagine you packed and around lunch time need to give up keys as your house is sold, Guess what? Guy wasn't bothered to turn up as got job for £150 and not answering his phone.
Frustrated?
Guess what - reliable removal companies are all booked.
I know people who used small removal company with booking on the day, brilliant guys turned up within one our from phone call and Leovan Removals team manage to move everything with incredible speed and professionalism on time. Leovan team came from Woking and save a day. That's why we should use maybe smaller but real reliable moving company and save few hundred (paid £700) but make sure job is done as should be done.

Service cost: £150

Easy to set up a bid, got tonnes of interest and quotes. Was easy to wade through them and compare. The fact that the deposit goes to them is excellent idea because if anything goes wrong you don't lose this it just goes to another specialist. The company that moved us was polite courteous and extremely hard working for such a far away relocation in one day. They were amazing and would definitely recommend and use again if the need arises! Thank you for making a stressful time more manageable.

Service cost: £700

Absolutely disgusted by this Company. They ruined my hall floor by dragging a piano along it. Be very wary as even their paid for insurance doesn't cover damage to anything other than the goods being transported When I complained they tried to make me deal with their contractor (who was lying about what he did) and refused to pay for the repair themselves when they were liable as they contract is with them. I had to take them to the small claims court which I won as they offered no defence, despite saying they would defend it. If anything goes wrong their policy seems to be to refuse to help or rectify and hope the customer gives up. Don't give up!

Service cost: £185