AnyVan

I moved house and used this company to transfer my furniture and they damaged my tv. I have proof 2 days before the transportation that the tv did not have a single scratch on it. The tv box which I wrapped myself carefully because the tv is new and I have my two roommates as witnesses. Even though the company will not take responsibility for it.

The day of the transportation the van was overloaded, the driver had to take 3 orders on a very tight schedule, all our itmes on the delivery were different furniture that wasn't ours. so they had to take out the van. Which is unacceptable, because it means their furniture were on top of ours. If it was explained like this on the first place. I could have used my own car to put furniture on top of each other and transport them myself. But I paid for a securitied transportation so all my belongings were secured and undamaged. The drivers were in such a rush to catch up with the next delivery, which really did no help the situation.

First time a company does not take responsibilities for their own acts and mistakes.

Service cost: £185

Unacceptable service from this company.
Me and my mates were moving from London to Aldershot, so one of my room mates booked a man with a van through this company, so we didn't have to move them ourselves with our own cars, which it would lead us to stack our furniture on top of each other to fit them in.
Oh well, bad decision anyway as this company did the same or even worst.
They had our furniture on top of each other and to top it up they had 3 more deliveries in the van, which ended up out TV being broken even if we had it wrapped and packed in it original package.
We did send proof of the TV of a day before showing that it had no scratches and fully working but they still refuse to accept their responsibilities and apparently it was our fault because the TV was already packed up for the delivery, I didn't know we had to transport it unpacked ?!
I will never use them again and I will recommend to my friends to not do too!

Service cost: £185

I have used anyvan in the past and had no issues.

But my recent experience was horrible.

The driver was rude, selfish and arrogant. He only seemed to care to come earlier than the expected time slot to "finish up early".

Even after getting customer service to order driver to come back to the allocated time. He was still being very unreasonable. I do understand that a driver can only stay at the property at a certain time and also that there is an expected quantity mentioned.
But in all fairness he only used the extra box charge not to do the job. Than after adding the extra box, obviously not recieving any email. He just left.

What makes it worse is that customer service are not providing a refund all because of the extra item and claim of staying too late!! The driver just left anyway which made my plans hellbent. He seemed to want a reason not to complete a job.

He was in the wrong!!
This made things very stressful.

So I have wasted my money on rubbish service. Thanks (!).

Service cost: £44

SHOCKING EXPERIENCE. I hope people read this review before considering booking with this company. I very rarely write reviews and I feel like I am a reasonable person. I completely understand things can go wrong (delays etc) particularly in the removals business but what I find completely unacceptable is when a company makes absolutely no attempt to offer any alternative or compensation when a booking is cancelled towards the end of day as was the case.

I had booked Anyvan for a 10am-12pm arrival last Friday 15/11. We received a call from them shortly before 10 to say the team was running late “due to traffic”. I was a little disappointed as we were only told a few minutes before the beginning of the arrival window, but fine I thought. I was told 12-2 was now the new arrival window and as long as this was the case, we could still move before our buyers moved in at 5. At 1.30, I then called to double check that the team would arrive by 2. No answer for the direct number of the removals team. I then called Anyvan and was on hold for 10 minutes before giving up. So I called again “requesting a new quote” and surprise surprise, I got through much more quickly. They said they would call back to let me know. Just before 2, I was told that the team was further delayed and was now expected 4-5pm. The job that the team was on had overrun. In other words the first late running excuse of “Traffic” was completely untrue. I was then asked whether I would be ok to agree resubmit the job to “4-5pm” to see if anyone else was available. I asked what would happen if no one was available. They said they didn’t know but that the job allocation team would let me know. I asked them for a direct number for this team and was told there wasn’t one. With little alternative, I agreed. After waiting for 20 minutes with no call from Anyvan, I called up again. They said the job had still to be allocated and advised that the job should be cancelled. Understandably, I felt stressed, let down and asked about their compensation policy. I was told that there was no compensation in place.

With a property full of our belongings and the buyer moving in less than 2 hours, I was forced to hire out 2 vans and together with my 73 year old father in law, had to do a triple return journey between London and Cambridge in 2 hire vans, through driving rain, rush hour traffic and early evening darkness. We had to continually ask the buyer to delay moving in until late evening which thankfully they agreed to. By the time we finished moving everything, it was 11.15pm. My father in law and and I had both initially planned to drive back up to Yorkshire after the move but given the finish time, we then had to book a hotel for the evening. The total cost was far in excess of the initial budgeted removals cost - in addition to the incredible stress levels caused.

This company is obviously a large one with 22,000 drivers across Europe (I’m told). And I’m sure that a large % of jobs go through with minimal inconvenience. But for those booking with the company, you should be well aware that if something does go wrong, you’ll likely be completely on your own. I will tell everyone who asks about removal company recommendations to avoid using this company. I’m amazed (as are all our friends and family) that a company like this can operate with such a blatant disregard of customer service and with seemingly no consequences. Avoid like the plague.

Service cost: £350

AVOID at all costs.I had the worst, longest, and most stressful removal day of my life. I cannot believe these positive reviews are even genuine. This company is an absolute con.

- I paid extra for a specific time slot 2-4pm. They arrived at 5pm. Nothing offered as an apology.
- They refused to take some extra plants I had, the website says you can load extra stuff on the day paying extra. I was ready to pay for this and my help to load my stuff. They made me pay one of their friends £40 for a 5 min extra job on a separate van.. Ridiculous, there was plenty of room and time. We wasted time talking and walking around rather than getting my extra items. Absolute con.
- I had a massive parking space ready for them just opposite my flat. It wasn't big enough so they were sitting at the van smoking whilst I had to ask all my neighbours to move their cars just so that they could fit their gigantic van. All that space and I still wasn't able to use it. They claimed they didn't have time to load my extra plants.. it took the other people literally 5 min to lead my tiny plants.
- They couldn't take me with them in the van. Never had this in my whole life and I have moved more than 10 times in the last 8 years.
- The driver told me next time I move out to call him directly..
- I could carry on..

I wouldn't be happy if any of my friends or family booked their services, and I would never ever use them again. This has been a con where I've spent £100 plus £40 in cash to their group of friends for a removal that shouldn't have cost me more than £100, no way. I am speechless.

Service cost: £140

All anyvan cares about is taking your money, then they become extremely lackadaisical in sending you any information ( emails & test ) about your move. Imagine a collection I booked since Tuesday for today Thursday, and I’ve got no text or emails about the collection. This is so they can show up and find no one around, then they collect another 50% to reschedule. To avoid that, I called them myself to let them know I haven’t gotten a time slot or any information about my move. The customer service sounded surprised and said emails were sent, but I got nothing. This happened twice and I had to pay 50% to reschedule, they refused to accept they are at fault for not sending a text as they said they would. The customer service is so terrible, they kept arguing they sent a text, I asked to speak to a supervisor, they claimEd to book a call and I will get his call since last Sunday, this is Thursday and no one called! Liars and thieves! A move of £36 is now over £80. Just terrible! I will never used their terrible service anymore.

Service cost: £82

Booked an Anyvan removal as per recommendation of Ebay seller. Did a bit of quick research and saw the high reviews on Trustpilot so decided to go ahead with the move. Pricing was in the ball park of general man in a van type services and as it seemed it was a fully fledged company all seemed to be ok. Collection went ahead for my two items and then the driver did other jobs (which I don't have an issue with) but eventually when my items were delivered, one was broken during transit as it didn't look like it had been secured in the van properly and the leg was broken off of the piece of furniture. Both the driver and I took photos and he said to call Anyvan to report it as there is insurance in place and he left. I called Anyvan as soon as I got in the house and reported it. I received an email the next day asking for all the details which I promptly returned the same day along with pictures of the damage.. I have been calling constantly for the last two weeks trying to get an update and just being told every time that they are trying to get hold of the transport provider to "mediate".. After doing more investigation I found that Anyvan just subcontract all the work out to man in the van people which is misleading because all the images on their website show branded vans and people with branded shirts and jackets etc.. Only when you dig around the website do you see that they mention some "transport providers" don't have branding.. So now I have to sit and wait with a broken piece of furniture, a customer services team that don't really have customer service at mind and still no idea what is going to happen with my claim or anything.. Last update, “we are still trying to get hold of the driver..” but no doubt, that driver is still taking Anyvan jobs!! There is no timeframe as to when this will get sorted out, I just have to sit and wait.. Its absolutely ridiculous how bad the service is from Anyvan! Quick to take your money but wet tar moves faster when you try and get anything done as in this case! Rather look for another moving company that doesn’t subcontract work out otherwise rent a van yourself and save the possible stress if something goes wrong!!


**Update**

Apart from taking forever to get back to me, this is part of the response I have received:

"Despite our Terms of Use being clear that AnyVan are not liable for damage, we can, in certain situations, decide that a goodwill gesture is appropriate.

In light of this, I would like to offer you £100.00 by way of an apology for the issues you have encountered."

So for all their boast of £50k insurance, and with their business being moving of goods, apparently damage while moving is not covered.. Great company this is! Steer clear everyone of this sham company! I am going to be posting this on every single review site that I can find!

Oh, and by the way, it clearly states in their insurance T&C's on their website that they do cover damage during moving! So I am fighting them on this!!

Hey Anyvan, what is your response to this now??

Service cost: £110

From what I've been reading about AnyVan, all of the poor reviews - and there are very many, reflect entirely my personal experience.

They are unprofessional and do not care about the people they employ to carry out the work, or the customers that pay them, in advance of the job, in good faith.

To summarise:
last minute and poor communication
leaving items behind saying two strong men could not get them through doorways, later finding that one strong man managed to do just that alone! Things therefore being left behind.
On arrival saying the large chest they brought down the stairs in an similar property could not go up the stairs, but then finding when you insisted they would, they did after all.
Worst of all: the patronising uncaring manner of some of the customer service team, but overall the strategy not to resolve your complaint, rather to diminish it and defend themselves regardless.

If things go wrong, don't expect any level of resolution. And if you post a poor review, they will say they have tried to contact you and you have not responded.

A very stressful experience I would not wish to repeat or share and so my advice is to find a removal company that can be relied on to communicate properly.

Service cost: £300

I can’t express how disappointed I was with the service re my removal on 1 Feb 20 from London, to N Yorkshire. The van did not arrive until 9.30 (agreed time was between 8 and 9.am). The loading was careless. The dismantling of my sofa bed similar - no parts were tied up and put together in any order. I’ve no idea how much is either damaged or lost or how it will ever be reconstructed. They forgot the wardrobe boxes and squashed expensive coats (some suede or leather- they will be ruined), dresses and other items into 2 small boxes as a ridiculous -The driver insisted on driving 200 plus miles north that same day. This was not what I had agreed/understood or arranged. The plan had been to store until 2 Feb when the items would be driven to their destination. I had to quickly check that my friends would be in situ at the delivery point. And race up there myself with no breaks, to be present to try to supervise/oversee.. Despite my informing them clearly that the GPS and mobile signal would be lost when they reached a certain point in Yorkshire - and handing them well ordered, clear directions on paper for them to use, they got lost and my friends at the delivery point had to drive out to find them - after well over an hour of waiting for them to arrive. By this time it was very late. The driver was tired, grumpier and even less helpful than he had been at the beginning of the day. My belongings were chucked carelessly into the store and I couldn’t properly oversee that, as they were going so fast - and it was dark - all this doubtless to the detriment of the condition of most items. The sofa bed mattresses, I understood, would be covered. They weren’t. Fragile items were stacked precariously. They were tired- as I said (and so was I) because they hadn’t adhered to the original plan (storing overnight and driving up the next day).
’m angry that their work was so sloppy and fear for the state of all my belongings. No packing materials were used at all in any of my items, apart from ta bit of bubble wrap round the TV. Yet I paid £30 for those. The mattress/cushions on the sofa bed were not protected at all. I was also being continually told by that I had too much stuff and that, as he may pick up another job en route, he might not be able to take all mine (NOT the agreement) and that I may have to pay extra because of this (again, NOT what was agreed - see details of the job as organised.). I recall being particularly careful about confirming that. You explained that the number of boxes was more related to the size of vehicle required, that the quote would not alter - and re. picking up another job on the way - my understanding was that the removal services would be dedicated to my move alone for Saturday 1st and Sunday 2nd February 20. In the event, the price did not alter, just the time frame, but mentioning another possible job in tandem with this one was a major concern for me half way through loading up. I can’t describe how upsetting it has been to have my goods and valuables treated with such disrespect and to be subjected to such difficulties. My complaints to the company have fallen on deaf ears, with a meagre 10% offered as refund. This will barely cover the cost of the mission packing materials. Do not use this company!!

Service cost: £770

This is a negative feedback about my experience with anyvan.
It was booked for yesterday at 1pm (they already said that the window will be between 1 and 3 pm).
After 2 I started checking the ETA and every half an hour there was an update about delay on top of delays.
Eventually, they called me at 5pm telling me that my driver had a problem with the tyre and they proposed to do the service another day.
There was no potion for me becuase I had to move that day.
So, they called another driver that came after almost an hour and half.
So, the total delay was of more than 6 hours.
Today I write a complaint and the only thing the proposed was a ridiculous 10 pounds of refund.
I replied telling them that for 6 hours, plus the incovenient of the saturday evening and all the additional cost afforded it was not enough.
They replied to my email saying in a very fake polite way, that the amount proposed was the only thing they will do.

Service cost: £122

If there was no star, I would award zero star. Why. Arrived 2 & half hours late. 1 of my personal bags was missing. Anyvan response was lousy. We have checked courier and he says he delivered all bags. I was at the collection & delivery address.Do not use. If you do take photographic evidence of all stuff u load & unload.
Use at your risk. Will never use again. They should audit. 8 items loaded. 8 items unloaded.


My booking order reference: 8 personal bags from London to Ipswich. Paid £81.00
Reference : Av 635 0288.

Service cost: £8100

Accepted quote for jbmovers for move from uk to Southern Ireland soon after accepted quote we could not get anyone to answer calls or reply to emails over our concerns that truck they had was not big enough days before we got email from Bryan Parle from what we found out on morning of move was now HPS transport as jbmovers had broken up as a company after accepting our job.
Moving day was a disaster because of their stupidity and unprofessional way of knowing their job, even though we had to pay extra days before move to get bigger truck they could not get all our stuff into truck dispite arriving at 7.30am 3pm they discovered this when I arrived at house 28july I was shocked at the amount of oil damage on item and breakages that I'm still finding they had not brought covers to cover anything and packed things in an unprofessional way antiques were broken that belonged to my husband s mother and now they are harressing us for more money for their lack of ability to do job we paid them to do !!

Service cost: £2700

I used this site to book a removal from the continent to the UK. Having found a suitable - and excellent - contractor, Anyvan.com requested a GBP300 deposit to secure the contract. This is a complete misrepresentation and my lawyer will be following up. That money was in no way a deposit for the removal company, it was an apparently non-refundable commission for Anyvan.com based on the estimate of the volume of the goods I was moving. This is a scurrilous business practice and, given the exemplary hard work and the hours put in by the removal company I contracted with, who for all their hard work received scarcely 40% more than Anyvan.com took in commission, I would advise all users simply to use word of mouth or to search elsewhere online for reputable removal companies.

Service cost: £900

I found Anyvan and the company they chose to do my international move totaly unprofessional! The 875 euro of deposit was just to book the company they thought was the best for our full house moving.. Bad choice! Well the company Gogood was terrible, men arrived without packing items, I had to run to the store to buy tape. Despite the extra space they let me book (5! trucks), they badly damaged our expensive furnitures on the way. The trucks had plastic covers and some of the book boxes were soacked in the rain. They told me in the quotation and contract that I had insurance but I never saw it even when requested. Once I complained and sent pictures of my furnitures before and after the move, they bought time and finally they just stopped answering..also Anyvan that accepted to help, did not do anything!
Bottom line, now I have furniture that need to be repaired after I spent so much money and I have no way to complain anymore if not through my lawyer. not really a professional way to do business. Beware, do NOT pick Anyvan or Gogood for your move!

Service cost: €8800

Not satisfied at all about the service. Arrived on delay to pick up the stuff: the agreement was to be in Florence at 10am latest, they arrived at 2pm. The reason was that they had to make another moving (1 scooter to Turin, they said). The truck was right in terms of size but not from Anyvan, it was from a Romanian company.
They had to arrive with some material to separate at least the big pieces and they only had 3 old and dirty blankets, so I had to buy at the last moment some bubble wrap rolls, to avoid damages.
They had to arrive in London Monday afternoon or Tuesday morning but they arrived on Tuesday at 4,30pm so parking permit has been paid for nothing (108 GBP).
We haven't been advised before Friday that the van had to stop 1 day (probably more..) in Turin.
At the end they arrived with a dirty and wet mattress, some dirty sofa parts, 1 damage on a cupboard. Apparently their insurance works only before to sign the download documents, This means that you have to open every package before to sign??
The only good thing was the driver, smart and available to solve problems.
If you are looking for a professional company that is not..

Service cost: €2350

I booked online for two people to pick up and deliver white goods. When I got booking confirmation, it said it was only for 1 person. I had to phone up and argue my case. The operative was unhelpful and belligerent and reluctant to check my booking. So not helpful at all. The driver changed times frequently. On removing, old white goods, they damaged my property and then lied about it.
Anyvan are just a booking site. You employ the driver. If you do use them, I would advise video recording everything they do because they lie and Anyvan believe them. I cannot urge strongly enough not to use them.

Service cost: £100

Excellent service from start to finish. Any Van telephone operative was helpful and efficient and the delivery service itself was excellent. The driver kept in touch by text and arrived exactly on time. He was polite and the van was immaculately clean. My item was to be delivered the next day (this was by special request as no one was able to be home to receive the delivery until the following day). It was stored securely overnight and delivered safely the next morning. I would definitely use this service again.

Service cost: £120

That prices are so unrealistic !!
Bids for Moving 3 bedroom house in region of £100 hmm.. really?
Try to get quotes from REAL removal company and see how many questions you will be asked to get you estimate of cost.
Usual cost of 3 bed home is around £900 even up to £3000 with large companies.
Can you imagine you packed and around lunch time need to give up keys as your house is sold, Guess what? Guy wasn't bothered to turn up as got job for £150 and not answering his phone.
Frustrated?
Guess what - reliable removal companies are all booked.
I know people who used small removal company with booking on the day, brilliant guys turned up within one our from phone call and Leovan Removals team manage to move everything with incredible speed and professionalism on time. Leovan team came from Woking and save a day. That's why we should use maybe smaller but real reliable moving company and save few hundred (paid £700) but make sure job is done as should be done.

Service cost: £150

Easy to set up a bid, got tonnes of interest and quotes. Was easy to wade through them and compare. The fact that the deposit goes to them is excellent idea because if anything goes wrong you don't lose this it just goes to another specialist. The company that moved us was polite courteous and extremely hard working for such a far away relocation in one day. They were amazing and would definitely recommend and use again if the need arises! Thank you for making a stressful time more manageable.

Service cost: £700

Absolutely disgusted by this Company. They ruined my hall floor by dragging a piano along it. Be very wary as even their paid for insurance doesn't cover damage to anything other than the goods being transported When I complained they tried to make me deal with their contractor (who was lying about what he did) and refused to pay for the repair themselves when they were liable as they contract is with them. I had to take them to the small claims court which I won as they offered no defence, despite saying they would defend it. If anything goes wrong their policy seems to be to refuse to help or rectify and hope the customer gives up. Don't give up!

Service cost: £185