AnyVan

All we wanted was a sofa to be moved from one house to another, 10 minutes apart, in a time-slot we'd paid extra for.

Instead, my boyfriend and a friend have endured 4 hours in the cold, then with a sofa in a stairwell after the driver said he would be 20 minutes. The man never came and we had to pay an extra £50 for a private van. A 1 hour event has turned into a 4hour (and counting - he still isn't home) escapade.

The scenario of events is as follows:
1. Book anyvan service to arrive 7-8pm in 2 days. Easy.
2. Get a phone-call on-the-day stating the driver was in a traffic accident - they're looking to replace him. Receive voicemails later that the driver has been replaced. Informed that I should receive tracking information shortly.
3. Finished work, it's now 18:50 - I use the online chat to find out what's happening. I'm told the driver is due between 7-9pm. Not ideal - we had to cancel all plans. We'd paid extra for the 7-8 time-slot, and Boyfriend and Girl had rushed leaving work to be at the location by 7pm. I'm given the driver's contact details and I forward them to Boyfriend the Girl (who is selling her sofa to us).
4. Boyfriend is waiting/ wandering in the cold until about half 8. He phones the driver, who says he is 20 minutes away.
5. 9pm - the driver hasn't followed up on a phonecall to say where he is. I contact customer support. They say he's somewhere at the location, and I'm refunded the £18 I'd paid for not being informed of the the time-slot change. (+1 pt to the kind lady at customer support)
6. By this time, Boyfriend and Girl are making gains shunting a sofa in stairwell - 7 floors. They try to phone the driver - no answer. It's almost 10pm.
7. I try phoning customer support, but they're closed after 10pm. The driver is a ghost. It's down to us to miraculously find a van/ large taxi at 11pm on Friday night. The driver is probably partying.
8. 11pm, Boyfriend and Girl are incredibly lucky to find two polish men with a van who will deliver for 50 squids.
9. Almost 12, Boyfriend arrives home, wet from the rain and looking worse for wear. I'll be sending chocs to Girl as thanks.

Long story short: avoid anyvan. I'll be complaining to customer support for a refund and potentially escalating the service for distress caused to customers, and failure to deliver.

Service cost: £100

Delivery guys came late, picked up my stuff, and were then late by over a day. Wasted a whole day waiting at the drop-off point with many frantic phone calls, them hanging up and telling me to call the main company. Extremely unprofessional and completely remorseless. Ended up with a £10 compensation for the "change of time slot delivery" from the customer service person, though the ironic thing was that the delivery men didn't even make it for that rescheduled time.

Service cost: £75

The driver arrived on time, but that's about it. The van was already half full with goods and the driver had no idea about the amount of stuff which needed to be transported. He blamed the company for not providing enough space in the van.
Although there were two persons on the van, they forced me to load all the stuff with them.They also left 3 items because there was no more space left and when I complained the driver blatantly lied and said that not only all the stuff was taken but also some extra things were loaded. Such a ridiculous claim! The company sided with their clown employees. Many of the items were damaged during transit but the company refused to accept any responsibility whatsoever and only offer vain apologies once they've ruined everything.
BEWARE of this dishonest company. If you really want to try their cheap service then gather as much evidence as you can with pictures of before and after and do not sign the delivery fulfilment document unless you are 100% sure that everything is safe. You have to be like Sherlock Holmes to deal with this company.

Service cost: £200

I chose Anyvan as it had a professional looking website but I might as well have just chosen some random off Gumtree.
Phoned to ask exact time of pick up as I'd bought an item off ebay and seller needed to know. Was told by driver (very limited English) that van had broken down earlier and now running late. Gave me an approx pick up time outside the slot I had chosen. Told him it would be too late as seller wouldn't be there and told me he would ring back as on other job. Needless to say he couldn't get there in time, so had no delivery but still charged full price! Ebay seller refunded cost of the item but still £95 out of pocket.

Service cost: £95

DO NOT USE THIS COMPANY - VERY VERY BAD EXPERIENCE - THEY WILL EXTRA CHARGE YOU ON THE REMOVALS DAY

I had the worst experience with this company. It may seem cheap at first but they will charge you at every little step in the process.

I had a removals planned for my last day at my last flat and the guys from Anyvan arrived there and decided that since the van could not park within 30 feet from the elevator there was no time to do the job and they.. LEFT!

Then the company force me to reschedule and pay an extra 90£ otherwise they would not do the job I had already paid!

Service cost: £200

I had a terrible experience with anyvan - would give them NO stars if possible.

Moving from my one bed flat to my new property 80 miles away - the guys arrived to collect my things 2 hours early and when I explained I wasn’t ready yet, hassled me to commence the move early, which I felt compelled to do.
They then complained that there were more items than listed on my booking - it’s very hard to give an accurate estimate of how many boxes/bags will need to be moved during a house move, but apparently anyvan require a fully accurate listing of ALL items - which is unrealistic and quite frankly ridiculous.

Once the van was packed the guys said they would meet me at the other end. Turns out they were going to another job (40 miles across country away from the delivery point), with all my belongings in their van - nobody informed me this would happen at any point, and during this time the driver was uncontactable.
They finally delivered my goods 4.5 HOURS after finishing the collection.
I am absolutely furious at the service, and after many phone calls to so-called ‘customer service’ didn’t even receive an apology, just repeatedly told ‘we are a multi load company’.
Despite their claims to the contrary, this is not made clear at all on their website, by phone, or by any of the email communications. It is false advertising and they are a bunch of cowboys.

DO NOT USE THIS COMPANY they are not fit for purpose, utterly horrendous.

I have since received a paltry £15 compensation only after insisting on speaking to a manager and pointing out the flaws in their service and particularly their advertising.
BEWARE AND SWERVE.

Service cost: £177

Altogether terrible service.

The key thing is that AnyVan is just a site that links you to random people with vans. They have no control of quality so it can be really poor.

Dreadful experience overall. Driver did not arrive in the allotted slot, but no notice was given that he was running late. Eventually reached AnyVan and they said he’d be another 2 hours. 3 hours later at 6pm we got a call to say he wouldn’t be coming at all.

They booked us in for the next day but couldn’t guarantee a van. After hearing nothing, the next morning they rang me to say the driver was trying to find his assistant but couldn’t wake him up and asked if we were happy to help him with the move instead.

He turned up an hour late in a battered old van, smaller than we needed with half of someone else’s stuff already inside. He was a nice guy but definitely just a man with a van rather than a mover and things got just piled up randomly inside. Took two trips because of the small van and things got scratched and bashed en route.

Complained to AnyVan but they flatly refused any compensation.

Service cost: £120

Unfortunately our move with AnyVan was a complete nightmare. I would strongly discourage anyone from using this company.

Our driver was late and we expressed concerns to him that there may not be enough space in the van but he said it would be fine. They had made an error with our inventory but he said it was okay to go ahead. After we brought all of our stuff down to the van and had used half of the space assigned to us he said we could not continue to load the van without paying extra for our smaller items which were not on their incorrect inventory.

Customer service were of no help whatsoever and so we had to unload the van and leave all of our belongings on the street whilst the van drove away.

Service cost: £106

I booked for 1 person to move a bed and some other boxes to a location about a 20 minute journey away. The tracker kept saying they were coming but they weren't (it read '9 minutes away' for about an hour) and they were completely uncontactable. No reply to all my calls and messages.

When they did arrive, there were two people not one so there wasn't space in the cab for me and my friend. Then they said that insurance prevented us from travelling in the cab anyway. That would be fine, if it had said ANYWHERE beforehand online, or the person I spoke to, so I had to organise an uber last minute.

I just wish I had paid £10 extra to set up the whole delivery with the person who owned the van directly, who picked up the phone, who didn't get lost on the journey but then refuse to pick up the phone so I could help give directions. Bad experience.

Service cost: £100

BUYER BEWARE: THEY TAKE YOUR MONEY UPFRONT BUT ACCORDING TO THEIR TERMS AND CONDITIONS THEY DON'T ACTUALLY HAVE TO TURN UP, LEAVING YOU OUT OF POCKET. I was left stranded after thinking I've booked a reliable service. They don't update you on the driver's whereabouts and in fact I was given a 12hr move timeframe from 8am-8pm. They called at 1730 to tell me the driver assigned couldn't make it, and they would make new arrangements. At 1930 they called to say they would need to book the job for the following morning and would call me at 0900. At 1000 I called and was told they had no drivers in my area that day. After I cancelled the manager Paul told me they would have been able to help me if I hadn't cancelled the job a few minutes earlier. Honestly, you can get cheaper, reliable service from movers who don't want you to itemise everything. I ended up doing that in the end. The most alarming thing was that the manager told me according to a clause in their terms and conditions they don't have to turn up for a job - even though they have taken your money. They could always just refund it.. it takes 3 days to reach your bank account.
If you don't have money to spare then I wouldn't risk using Anyvan. They pretend to be bigger and more efficient than they are, but lack communication and customer service skills. See Google reviews.

Service cost: £141

Hi,

It's for a room removal:
- Book removal 3 weeks in advance.
- With a extra cost of 13P for 2 hours window 11.00 to 13.00
- 12h45 called to ask what's going on, answered they'll be late, rescheduled between 14.00 to 15.00
- then called back customer service, who tell me they will there after 15.30
- They came at 16.00, good point for their efficiency everything load in 30 min.
- they where fast for the transport (but already late for the final)
- Unload extra fast (with the help of the customer)

Do not use this service if you have a time constraint or a daily obligation, you might be in trouble on the situation you try to solve using this company.

Service cost: £163

Turned up late, refused to move my possessions into their apartment because "The company had booked too many jobs and you can complain to them" and left by stuff on the street. Lost for words, do not use these people. Complained to the company who said sorry we have no available movers to help you. Unbelievable.

Obviously Trustpilot is corrupt and makes money from the fees its advertisers pay them - do not believe their ratings on there. Sort by recent reviews and look at how many unhappy customers there are like this.

Service cost: £240

For moving and storage, they sent inadequate number of removal staff who did not look professional and brought already used boxes of wrong size. They said they will need to buy some appropriate boxes and need to send in at least one more person at a later time. I had lost confidence in them by then so I said I would like to cancel. They said they would ring back to arrange refund but even now a few weeks later they have not got back to me. I messaged and rang them again and no response. It added extra stress and they charged £655 for doing nothing.

Service cost: £655

I booked online for two people to pick up and deliver white goods. When I got booking confirmation, it said it was only for 1 person. I had to phone up and argue my case. The operative was unhelpful and belligerent and reluctant to check my booking. So not helpful at all. The driver changed times frequently. On removing, old white goods, they damaged my property and then lied about it.
Anyvan are just a booking site. You employ the driver. If you do use them, I would advise video recording everything they do because they lie and Anyvan believe them. I cannot urge strongly enough not to use them.

Service cost: £100

Excellent service from start to finish. Any Van telephone operative was helpful and efficient and the delivery service itself was excellent. The driver kept in touch by text and arrived exactly on time. He was polite and the van was immaculately clean. My item was to be delivered the next day (this was by special request as no one was able to be home to receive the delivery until the following day). It was stored securely overnight and delivered safely the next morning. I would definitely use this service again.

Service cost: £120

That prices are so unrealistic !!
Bids for Moving 3 bedroom house in region of £100 hmm.. really?
Try to get quotes from REAL removal company and see how many questions you will be asked to get you estimate of cost.
Usual cost of 3 bed home is around £900 even up to £3000 with large companies.
Can you imagine you packed and around lunch time need to give up keys as your house is sold, Guess what? Guy wasn't bothered to turn up as got job for £150 and not answering his phone.
Frustrated?
Guess what - reliable removal companies are all booked.
I know people who used small removal company with booking on the day, brilliant guys turned up within one our from phone call and Leovan Removals team manage to move everything with incredible speed and professionalism on time. Leovan team came from Woking and save a day. That's why we should use maybe smaller but real reliable moving company and save few hundred (paid £700) but make sure job is done as should be done.

Service cost: £150

Easy to set up a bid, got tonnes of interest and quotes. Was easy to wade through them and compare. The fact that the deposit goes to them is excellent idea because if anything goes wrong you don't lose this it just goes to another specialist. The company that moved us was polite courteous and extremely hard working for such a far away relocation in one day. They were amazing and would definitely recommend and use again if the need arises! Thank you for making a stressful time more manageable.

Service cost: £700

Absolutely disgusted by this Company. They ruined my hall floor by dragging a piano along it. Be very wary as even their paid for insurance doesn't cover damage to anything other than the goods being transported When I complained they tried to make me deal with their contractor (who was lying about what he did) and refused to pay for the repair themselves when they were liable as they contract is with them. I had to take them to the small claims court which I won as they offered no defence, despite saying they would defend it. If anything goes wrong their policy seems to be to refuse to help or rectify and hope the customer gives up. Don't give up!

Service cost: £185

The responses to my enquiry were really quick, the communication excellent and the quote I accepted very reasonable. There was one minor blip regarding the number of staff required for the job but it only took a phone call to sort it out.
The 2 gentlemen who delivered the bureau were on time, very courteous and extremely considerate and helpful and their communication with me was also excellent. All in all - 5*
I would like to have been told initially that the "deposit" was actually a payment to Anyvan, not because I would have objected, but because deposit is a misnomer.

Service cost: £68

Please BEWARE that when you book the service, it is not guaranteed that your delivery will be picked up. AnyVan do not operate their own fleet of vehicles, and guess if they can get somebody for that day. When you recive a confirmation email after booking, this does not confirm your delivery. This only confirms that they have listed for a 3rd party bid. It is not confirmed that you are have a van until you receive a call. So if you need a delivery on a specific day as I did, this is not the service for you. This should be made clearer on the website. Do not hang around all day as I did on you pick up day unless you receive a phone call, as you I am very disappointing with the service provided by AnyVan. The only option I was given was a refund, or to put out for their 3rd party drivers to bid again, so another uncertainty. In addition to the extra I paid for getting a pick up on a Sunday, a refund of the difference was not offered. Very poor service!

Service cost: £62

I have a upright piano needs to move from ground floor to first floor. They cancelled the removal without informing me and kept me waiting and waiting! It was 2 days before the removal day the driver said he will arrive between 10-11 am. 11:00 has passed but they still didn't show up. I still waited for a while and decided to call the driver to ask him if he was on his way. He said Anyvan cancelled the removal and asked me to call Anyvan for detail. Thus I called Anyvan. They said it was the driver cancelled it and felt sorry about it. It was ridiculous even if the driver cancelled it, they should have contacted me in advance but not kept me waiting. It was very unprofessional and irresponsible! Although they will give me a full refund I still believe it is a very unreliable company. DO NOT use them.

Service cost: £150