AnyVan

I found Anyvan using an online search trying to find van hire. I had never heard of them before, but I'm glad I've heard of them now. I had some issues with needing to be very specific about timing, so I chose to call and book by phone. The lady I spoke to was incredibly helpful and she booked the van for me. There did end up being a slight mixup on timings, so if anyone is in a similar situation, I would recommend contacting the driver/van owner directly just to check, but apart from that the service was great. A terrific service, that was also much cheaper than contacting man and van services directly, and I would definitely use it again.

Service cost: £89

I used AnyVan after being referred through a friend. All I had to do was enter my removal details and what I needed moving and within minutes I had 10 quotes from different companies to choose from. I ended up calling in about a company EasyMoves and spoke to an incredibly helpful gentleman in the AnyVan office who answered all of the questions I had about the website and the day itself. I ended up booking once he had confirmed with the driver directly that everything I had needed doing was in fact going to happen on the day. I paid the deposit and was instantly sent conformation details of my move and the driver (mobile number and email!). I paid for the rest of the job once it had been completed which I thought was a really good idea as it meant that the job was done effectively and properly (not that I had any doubts). I have seen a review about someone complaining about the deposit going straight to AnyVan, but I would much rather pay that and have a good service with recommended companies than traipse through the yellow pages to use someone I knew nothing about!
All in all a fantastic service and I would not hesitate to use again.

Service cost: £900

I don't know that I can even give this service one star, as this company have been unable to provide me with any kind of removal service.

The website very much gives the impression that this is a guaranteed service and that your driver will contact you 24 hours before the time slot. You pay an upfront cost. On the day my mattress was meant to get picked up I had to call in order to be informed that no driver had been allocated. This came at huge inconvenience to myself as I was then stuck with a £500 mattress + moving out of my house the next day,

As well as this, if you want to talk to someone on the phone it will take >30 minutes. If you do get through to someone they're frankly not very helpful with appalling customer relation skills.

I have complained directly to the company and yet to hear anything back.
**DO NOT USE THIS COMPANY**.

Service cost: £81

Had a job accepted to move a sofa. Paid just under £200. On the day before delivery was advised that no driver had yet been allocated but that one was being sought so didn't worry too much and took the following day off to wait in.

On the day itself the hours rolled by with no driver allocated whilst being assured they were "doing their best" to find someone. Needless to say this didn't materialise but they only admitted this far too late in the day to make alternative arrangements.

Had used before and found to be a good service but when things go wrong don't expect any customer service.

Service cost: £200

Having read positive reviews about AnyVan I decided to book and pay online for a removal service for my elderly Grandmother to save her any hassle. Unfortunately the company decided to charge her an extra £60 on the day for moving a chest of drawers instead of a wardrobe - despite there not being any problem with room in the van or lifting the furniture. This caused her distress and confusion, the team were unhelpful and did not offer any way of resolving my complaint. I'd be better off using a local no thrills cash in hand removals firm next time.

Service cost: £160

I would give zero stars if I could. After being messed around with drivers cancelling at the last minute, and arguing with the new driver via text over whether I really needed a VAN like I ordered, he showed up the next day with a HONDA CIVIC HATCHBACK, which is in no way a VAN. The call centre rep refused to send an actual VAN without charge and wanted me to pay again. He had no intention of assisting me. All he wanted was to rip me off again. He got very uncivil. After long discussion with the call centre, they told the driver to unload the vehicle and leave, and told me that they will not refund for that. The driver left and I had AN HOUR to find another mover. I called the company I previously used, and they provided a van, as I asked. Anyvan made my move super stressful, nightmarish and ripped me off for a service that was not provided.

Beware using their services.

Service cost: £51

I booked my house move and after having paid the "deposit" to book the driver - I was told he's not available after he admitted to just accepting a job for someone else on the date I requested. He then said I booked a different date (which I'm 100% sure I didn't) and he would put the job back on the site. I then called Anyvan and asked for the correct details as I requested initially. I did ask the driver and staff member if I would get the deposit back on my card fully refunded which they both said it would be no problem. In the end I had to book another moving company and now I'm not able to get my deposit refunded back to my card as promised! They offered me credit - which after my experience I would not want to use Anyvan in the future if they were the last moving company on earth and the cheek of them sending me and email to recommend them to friends and family and win a bottle of champagne! We should start an online campaign against this company and possibly programs like "Fake Britain or Panorama". I am looking into legal advice in my case.

Service cost: £194

The worst service. Moving home is a stressful situations and they made it more stressful. The agreed time for picking up was 10am and the driver turned up at 8am bearing in mind they charge if you delay the time. Upon arrival the driver complained throughout moving the items and asked me husband to do some work. The worst things is he took a picture of our cooker without our permission. why ?.
Once the items were uploaded to the van he requested extra £38 for the work and we told him we already paid the company £48. Once we got to the new flat the driver refused to offload until we pay the money and they we contacted any van which didn't help becuase they said the driver is self employed. We agreed to pay £20 extra and whilst I was making the payment via any van the driver was off loading. He asked whether we paid and as soon As he got a confirmation he DROVE OFF. He didn't take the stuff inside the building, let left and DROVE off. Ive complained to anyvan who said they will verify what happened. That was 2 wks ago and today they said that I wont even get £20 back. They were rude and they lie to get the money and leave you hanging.

PLEASE STAY AWAY FROM ANY VAN IF YOU WANT A DECENT SERVICE.

Service cost: £68

All we wanted was a sofa to be moved from one house to another, 10 minutes apart, in a time-slot we'd paid extra for.

Instead, my boyfriend and a friend have endured 4 hours in the cold, then with a sofa in a stairwell after the driver said he would be 20 minutes. The man never came and we had to pay an extra £50 for a private van. A 1 hour event has turned into a 4hour (and counting - he still isn't home) escapade.

The scenario of events is as follows:
1. Book anyvan service to arrive 7-8pm in 2 days. Easy.
2. Get a phone-call on-the-day stating the driver was in a traffic accident - they're looking to replace him. Receive voicemails later that the driver has been replaced. Informed that I should receive tracking information shortly.
3. Finished work, it's now 18:50 - I use the online chat to find out what's happening. I'm told the driver is due between 7-9pm. Not ideal - we had to cancel all plans. We'd paid extra for the 7-8 time-slot, and Boyfriend and Girl had rushed leaving work to be at the location by 7pm. I'm given the driver's contact details and I forward them to Boyfriend the Girl (who is selling her sofa to us).
4. Boyfriend is waiting/ wandering in the cold until about half 8. He phones the driver, who says he is 20 minutes away.
5. 9pm - the driver hasn't followed up on a phonecall to say where he is. I contact customer support. They say he's somewhere at the location, and I'm refunded the £18 I'd paid for not being informed of the the time-slot change. (+1 pt to the kind lady at customer support)
6. By this time, Boyfriend and Girl are making gains shunting a sofa in stairwell - 7 floors. They try to phone the driver - no answer. It's almost 10pm.
7. I try phoning customer support, but they're closed after 10pm. The driver is a ghost. It's down to us to miraculously find a van/ large taxi at 11pm on Friday night. The driver is probably partying.
8. 11pm, Boyfriend and Girl are incredibly lucky to find two polish men with a van who will deliver for 50 squids.
9. Almost 12, Boyfriend arrives home, wet from the rain and looking worse for wear. I'll be sending chocs to Girl as thanks.

Long story short: avoid anyvan. I'll be complaining to customer support for a refund and potentially escalating the service for distress caused to customers, and failure to deliver.

Service cost: £100

Delivery guys came late, picked up my stuff, and were then late by over a day. Wasted a whole day waiting at the drop-off point with many frantic phone calls, them hanging up and telling me to call the main company. Extremely unprofessional and completely remorseless. Ended up with a £10 compensation for the "change of time slot delivery" from the customer service person, though the ironic thing was that the delivery men didn't even make it for that rescheduled time.

Service cost: £75

The driver arrived on time, but that's about it. The van was already half full with goods and the driver had no idea about the amount of stuff which needed to be transported. He blamed the company for not providing enough space in the van.
Although there were two persons on the van, they forced me to load all the stuff with them.They also left 3 items because there was no more space left and when I complained the driver blatantly lied and said that not only all the stuff was taken but also some extra things were loaded. Such a ridiculous claim! The company sided with their clown employees. Many of the items were damaged during transit but the company refused to accept any responsibility whatsoever and only offer vain apologies once they've ruined everything.
BEWARE of this dishonest company. If you really want to try their cheap service then gather as much evidence as you can with pictures of before and after and do not sign the delivery fulfilment document unless you are 100% sure that everything is safe. You have to be like Sherlock Holmes to deal with this company.

Service cost: £200

I chose Anyvan as it had a professional looking website but I might as well have just chosen some random off Gumtree.
Phoned to ask exact time of pick up as I'd bought an item off ebay and seller needed to know. Was told by driver (very limited English) that van had broken down earlier and now running late. Gave me an approx pick up time outside the slot I had chosen. Told him it would be too late as seller wouldn't be there and told me he would ring back as on other job. Needless to say he couldn't get there in time, so had no delivery but still charged full price! Ebay seller refunded cost of the item but still £95 out of pocket.

Service cost: £95

DO NOT USE THIS COMPANY - VERY VERY BAD EXPERIENCE - THEY WILL EXTRA CHARGE YOU ON THE REMOVALS DAY

I had the worst experience with this company. It may seem cheap at first but they will charge you at every little step in the process.

I had a removals planned for my last day at my last flat and the guys from Anyvan arrived there and decided that since the van could not park within 30 feet from the elevator there was no time to do the job and they.. LEFT!

Then the company force me to reschedule and pay an extra 90£ otherwise they would not do the job I had already paid!

Service cost: £200