AnyVan

I used AnyVan after being referred through a friend. All I had to do was enter my removal details and what I needed moving and within minutes I had 10 quotes from different companies to choose from. I ended up calling in about a company EasyMoves and spoke to an incredibly helpful gentleman in the AnyVan office who answered all of the questions I had about the website and the day itself. I ended up booking once he had confirmed with the driver directly that everything I had needed doing was in fact going to happen on the day. I paid the deposit and was instantly sent conformation details of my move and the driver (mobile number and email!). I paid for the rest of the job once it had been completed which I thought was a really good idea as it meant that the job was done effectively and properly (not that I had any doubts). I have seen a review about someone complaining about the deposit going straight to AnyVan, but I would much rather pay that and have a good service with recommended companies than traipse through the yellow pages to use someone I knew nothing about!
All in all a fantastic service and I would not hesitate to use again.

Service cost: £900

I don't know that I can even give this service one star, as this company have been unable to provide me with any kind of removal service.

The website very much gives the impression that this is a guaranteed service and that your driver will contact you 24 hours before the time slot. You pay an upfront cost. On the day my mattress was meant to get picked up I had to call in order to be informed that no driver had been allocated. This came at huge inconvenience to myself as I was then stuck with a £500 mattress + moving out of my house the next day,

As well as this, if you want to talk to someone on the phone it will take >30 minutes. If you do get through to someone they're frankly not very helpful with appalling customer relation skills.

I have complained directly to the company and yet to hear anything back.
**DO NOT USE THIS COMPANY**.

Service cost: £81

Had a job accepted to move a sofa. Paid just under £200. On the day before delivery was advised that no driver had yet been allocated but that one was being sought so didn't worry too much and took the following day off to wait in.

On the day itself the hours rolled by with no driver allocated whilst being assured they were "doing their best" to find someone. Needless to say this didn't materialise but they only admitted this far too late in the day to make alternative arrangements.

Had used before and found to be a good service but when things go wrong don't expect any customer service.

Service cost: £200

Having read positive reviews about AnyVan I decided to book and pay online for a removal service for my elderly Grandmother to save her any hassle. Unfortunately the company decided to charge her an extra £60 on the day for moving a chest of drawers instead of a wardrobe - despite there not being any problem with room in the van or lifting the furniture. This caused her distress and confusion, the team were unhelpful and did not offer any way of resolving my complaint. I'd be better off using a local no thrills cash in hand removals firm next time.

Service cost: £160

I would give zero stars if I could. After being messed around with drivers cancelling at the last minute, and arguing with the new driver via text over whether I really needed a VAN like I ordered, he showed up the next day with a HONDA CIVIC HATCHBACK, which is in no way a VAN. The call centre rep refused to send an actual VAN without charge and wanted me to pay again. He had no intention of assisting me. All he wanted was to rip me off again. He got very uncivil. After long discussion with the call centre, they told the driver to unload the vehicle and leave, and told me that they will not refund for that. The driver left and I had AN HOUR to find another mover. I called the company I previously used, and they provided a van, as I asked. Anyvan made my move super stressful, nightmarish and ripped me off for a service that was not provided.

Beware using their services.

Service cost: £51

I booked my house move and after having paid the "deposit" to book the driver - I was told he's not available after he admitted to just accepting a job for someone else on the date I requested. He then said I booked a different date (which I'm 100% sure I didn't) and he would put the job back on the site. I then called Anyvan and asked for the correct details as I requested initially. I did ask the driver and staff member if I would get the deposit back on my card fully refunded which they both said it would be no problem. In the end I had to book another moving company and now I'm not able to get my deposit refunded back to my card as promised! They offered me credit - which after my experience I would not want to use Anyvan in the future if they were the last moving company on earth and the cheek of them sending me and email to recommend them to friends and family and win a bottle of champagne! We should start an online campaign against this company and possibly programs like "Fake Britain or Panorama". I am looking into legal advice in my case.

Service cost: £194

The worst service. Moving home is a stressful situations and they made it more stressful. The agreed time for picking up was 10am and the driver turned up at 8am bearing in mind they charge if you delay the time. Upon arrival the driver complained throughout moving the items and asked me husband to do some work. The worst things is he took a picture of our cooker without our permission. why ?.
Once the items were uploaded to the van he requested extra £38 for the work and we told him we already paid the company £48. Once we got to the new flat the driver refused to offload until we pay the money and they we contacted any van which didn't help becuase they said the driver is self employed. We agreed to pay £20 extra and whilst I was making the payment via any van the driver was off loading. He asked whether we paid and as soon As he got a confirmation he DROVE OFF. He didn't take the stuff inside the building, let left and DROVE off. Ive complained to anyvan who said they will verify what happened. That was 2 wks ago and today they said that I wont even get £20 back. They were rude and they lie to get the money and leave you hanging.

PLEASE STAY AWAY FROM ANY VAN IF YOU WANT A DECENT SERVICE.

Service cost: £68

AnyVan provided 5 quotes for a 1 bed flat move with in London. We chose Eco_Move from the quotes as they were the cheapest and had good reviews. We had to pay a £74 deposit to secure the booking, this was taken from the overall payment of £222.

Two guys arrived on time, really got stuck in with the heavy lifting and were friendly and professional. They looked after our mirrors and used blankets and bungee cords to secure delicate items. Completed the whole move, door to door in 2 hours. We paid the balance in cash to the drivers and received text confirmation of receipt later that day.

Service cost: £222

No complaints! Did what it said on the tin: 2 guys, nice, strong helpful and cheery removed items from store, secured them in the van and transported them across London on a Friday evening and then took one piece on to the repairer even though it was not on their worksheet (but had been prearranged with HQ) with no argument. Using them again in a week or so and hope I have a similar experience. Not cheapest quote I received but seemed to be a reputable and good sized company who had many satisfactory reviews. Don't book it until you know you want it and then you won't lose your deposit. Thats what a deposit is about - a guarantee for them.

Service cost: £150

Our van driver was absolutely amazing! When we had trouble arranging payment to the seller he had all sorts of solutions, and eventually just came to us first to get the money to pay for the sofa he was picking up for us! Then, incredibly, when the sofa wasn't fitting up the stairs to our third floor flat, instead of giving up, he found his tools, took it apart, and then put it back together for me when it was in place! I couldn't have been happier with his service. On top of everything, I was arranging all of this with him from overseas, via messaging. No problem! Thanks again AnyVan for your driver, and your customer service when I called for advice.

Service cost: £100

Would love to comment on their service but they never turned up. And the only thing stolen is my deposit which they have not returned yet. Terrible customer service. Avoid - the worst and I agree with previous reviews about honesty and the lack of it

The sales guy is not even bothering to return my calls or deposit

I was stranded on a Saturday morning with my family including my two year old son all packed and ready to go and the van didn't turn up. When I called I got some lame excuse that they only worked Monday to Friday and that customer services ( ha ha) couldn't access the system with my booking. I was told to call back Monday morning..very funny not

Terrible company and terrible service - avoid avoid avoid.

Service cost: £400

I posted a job for quotes. One of the quotes came back asking me for further information that I had actually put in the 'further information' section on the website. When I went in to check my entry - most of that information wasn't there. I rang 'anyvan' and got the response "Oh yes, I can see all the information here, I don't know why it hasn't all loaded up".. no suggestion of dealing with this problem of the website.

This meant that none of the quotes that I got were of any use as the quoters didn't have the full information.

I rang one of the numbers listed on a quotation and the number turned out to be some freelance person answering the phone for 'anyvan'. I told this person the full information and asked to know what dates the van would be available to do the job. The freelance person said she would pass the query on. She rang me back 10.30pm at night! I was not pleased. She also said the quote would actually be 50% higher than the written quote.

I wouldn't bother with this site ever again.

Service cost: £29

See below my experience with AnyVan.. and surprise surpise, they did nothing about it. DO NOT USE THEM.

I am writing in relation to my recent experience with your business, Any Van. On Saturday 7 May at 3.30pm/4pm, I was expecting to move to a new property in X from X. I had made my Any Van booking on Friday 6 May via an agent named Sam, who took my £15 deposit and provided the driver's personal number. Understandably, during that call, I was reassured that this time was set in stone and obviously ensured I was packed and ready to go accordingly.

However, at no point was I sent a confirmation email, so I took it upon myself to text my driver at 2pm Saturday. On doing so, he called me instantly and insisted he was not familiar with the booking and was instead in Southampton. Although he mentioned he could reach me to do the job at 6pm, this was obviously going to be two hours later than the confirmed booking. 

It was at this point I called Any Van to find out why my job had not been booked and also requested an alternative driver, having already had to waste 20 further minutes of my time on the hold line. I was finally put through to an extremely unhelpful agent who quite frankly lacked any kind of customer service skills. Given the awful experience I'd been given so far, I would have at least expected an apology, which I did not receive. I also was not given any kind of explanation as to why I was finding myself without a driver.

After another ten minutes, I was called by a man claiming to be my new driver. Again, I was shocked by his tone and approach to customer service but on the other hand happy that he was going to be at my property for 4pm. On arrival he was not only unfriendly but particularly unhelpful, making the situation very uncomfortable. Having explained that unfortunately there was no lift, he sighed and complained despite me having very few belongings and nothing of considerable weight - I even helped to carry some of my belongings. He himself even tried to contact you to complain but gave up given the ridiculous hold time involved. It was at this moment that he explained we would have to come to an "arrangement" given he was not aware there would be stairs involved. He also requested that I pay him more money on the spot, which understandably I was not prepared to do given a fee had been agreed with your agent.

It was during the payment conversation that the driver then became agitated and particularly unpleasant, if not threatening. As a young female moving on my own given my family are situated abroad, I put my trust in businesses like yours to make the move as painless and quick as possible. I do not expect to feel threatened on my own property! Not only was he shouting at me and demanding more money, he then started carrying my boxes back up the stairs, leaving them on various levels of the building and even outside. By this point, I was understandably visibly upset as I felt very vulnerable as there was no one nearby to help me. Despite me instructing him to leave my belongings, he ignored me and continued to destructively move my valuables around. In fact, I felt so threatened and so distraught I contacted the police- an action I did not take lightly. Once he had finished pointlessly moving my things back up the stairs, he left and I was left for two hours outside in order to protect my belongings he'd left there, as there were too many items for me to carry alone and quite rightly did not want to leave them unattended. I cannot imagine this is the service you promise or expect to give your clients? And there is no doubt this is a service I expect to pay for!

After this ordeal, I resorted to calling Any Van again - by this point it is 4.30pm and I should have been en route to my new property. I was very upset and in shock that one of your valued and trusted drivers would behave in such a manner but instead of receiving immediate attention, I had to wait on hold AGAIN. The apology I received from your agent was particularly insincere despite me obviously being very shaken up - as you can see there was quite a pattern in the diabolical customer service I received along the way.

In the meantime, I had text the original driver to see if he was available and luckily he was, although not until 6.30pm - a considerable time after my original booking time. Not only had half of my day been wasted, I had been verbally abused and felt threatened, but I was now also having to book my own driver - should this not be the role of Any Van?

Overall, something that was meant to be an exciting new chapter, turned out be a horrible experience due to the ill service I received from Any Van. Subsequently, I will not ever be using your service again, nor would I recommend it to any of my associates.

Service cost: £45

Horrible experience with Anyvan, driver never came, keeps making excuses why he can't come to complete the removal service. Been over 3 weeks and the service has still not been provided, asked for money back and the driver was aggressive and rude. Wasted so much time on this, also took days off work for removal van man to come but he never did. In total he tried to reschedule 5 times, it was such a stressful experience. I would recommend people to get removal vans from word of mouth or more reliable sources and not from Anyvan, do not trust the feedbacks on Anyvan - the removal van guy can delete your bad feedbacks.

Service cost: £105

I used this site to book a removal from the continent to the UK. Having found a suitable - and excellent - contractor, Anyvan.com requested a GBP300 deposit to secure the contract. This is a complete misrepresentation and my lawyer will be following up. That money was in no way a deposit for the removal company, it was an apparently non-refundable commission for Anyvan.com based on the estimate of the volume of the goods I was moving. This is a scurrilous business practice and, given the exemplary hard work and the hours put in by the removal company I contracted with, who for all their hard work received scarcely 40% more than Anyvan.com took in commission, I would advise all users simply to use word of mouth or to search elsewhere online for reputable removal companies.

Service cost: £900

I found Anyvan and the company they chose to do my international move totaly unprofessional! The 875 euro of deposit was just to book the company they thought was the best for our full house moving.. Bad choice! Well the company Gogood was terrible, men arrived without packing items, I had to run to the store to buy tape. Despite the extra space they let me book (5! trucks), they badly damaged our expensive furnitures on the way. The trucks had plastic covers and some of the book boxes were soacked in the rain. They told me in the quotation and contract that I had insurance but I never saw it even when requested. Once I complained and sent pictures of my furnitures before and after the move, they bought time and finally they just stopped answering..also Anyvan that accepted to help, did not do anything!
Bottom line, now I have furniture that need to be repaired after I spent so much money and I have no way to complain anymore if not through my lawyer. not really a professional way to do business. Beware, do NOT pick Anyvan or Gogood for your move!

Service cost: €8800

Not satisfied at all about the service. Arrived on delay to pick up the stuff: the agreement was to be in Florence at 10am latest, they arrived at 2pm. The reason was that they had to make another moving (1 scooter to Turin, they said). The truck was right in terms of size but not from Anyvan, it was from a Romanian company.
They had to arrive with some material to separate at least the big pieces and they only had 3 old and dirty blankets, so I had to buy at the last moment some bubble wrap rolls, to avoid damages.
They had to arrive in London Monday afternoon or Tuesday morning but they arrived on Tuesday at 4,30pm so parking permit has been paid for nothing (108 GBP).
We haven't been advised before Friday that the van had to stop 1 day (probably more..) in Turin.
At the end they arrived with a dirty and wet mattress, some dirty sofa parts, 1 damage on a cupboard. Apparently their insurance works only before to sign the download documents, This means that you have to open every package before to sign??
The only good thing was the driver, smart and available to solve problems.
If you are looking for a professional company that is not..

Service cost: €2350