AnyVan

They are not a removal service. Just a man with a van booking site. They have absolutely zero customer service. I’ve posted reviews on Facebook but they keep being deleted. People deserve to know what you are actually like.
So this is how you deal with negative posts? You just delete them? That just reinforces how bad a company you are! Don’t use these people!! They state they don’t charge hidden fees but they do and when your furniture is on the van so you have no option but to pay it! I was charged £48 before my furniture would be removed from the van if I wanted it delivered to their respective rooms. Otherwise it was the garage for everything. Their “On the day team” called me and tried to tell me I was moving to a flat because it looked like one on google maps! And this is why I had to pay more for delivery up stairs. Even though I booked online as a house. But what a ridiculous argument to have. And that was after I was told 12 hours before the driver arrived I would have to flat pack all my furniture for moving. This meant I could not cancel without paying the full amount because the free cancellation was 48hrs . I was held to ransom the entire time. Then later that evening I got a call from any van. The man on the phone said I understand you had issues today. I thought to myself maybe this will get resolved. But it turned out the payment didn’t go through and they needed my permission to try and take the £48 again.

Service cost: £294

Booked a van on the 19/05/2017 to pick up on 27/05/2017. I paid more to have a specific date booked for peace of mind. Booking was confirmed and payment made.
Received a text on 24/05/2017 to say that the move was being coordinated and that they would text again with driver's details.
By Friday the 26/05/2017 had not hear any more information, although the website says they will contact you at least 24 hours before pick up. Called twice and customer service explained that they were still trying to allocate a driver and promised me they would call me back by the end of the day.
By 5pm they hadn't called me. I called again and after 5 minutes on hold was told they still hadn't allocated a driver but would keep looking over the weekend. I had no faith they would deliver and cancelled the job for a full refund. I would have expected no less than my money back, which I received 2 working days later. All-in-all a pointless, time-wasting exercise.

Service cost: £147

NOT RECOMMENDED. I booked the removal firm through Anyvan. They outsource to 'reputable' removal firms who have, according to Anyvan's customer service team, passed stringent checks/criteria. I initially booked for a Sat 27th May when booking with Anyvan. I subsequently contacted the actual removal firm, assigned my move, GH Shipping I think they are called and asked if I could push out by a day. They agreed, asked that I be a little flexible on the time of arrival for the Sunday. I agreed. I was scouting supermarkets for boxes to pack on the Sat morning at 8am. I picked up a call from GH shipping asking if they could pick up on Sat instead, in just a couple of hours because they would be travelling from Manchester and will be in my area a day earlier than I'd asked. I assessed my sitch and, tbeing helpful agreed I would rush home and get everything in place for their eta of 12pm. They arrived after 2pm. They took my goods, myself & my Dad helped load, in good condition. They were due to arrive on Bank holiday Monday morning 29th, the other end of the country. In fact they arrived after 23:00hrs on the Tuesday. Stuff was missing. My brand new TV unit is scratched, noticeably. I have raised this with both GH Shipping & Anyvan, separately. Neither have responded to my complaint. Anyvan have had my complaint for a week, today, and promised several times to come back asap. One customer service rep said she had escalated it. I've still not heard back. I'm very disappointed with this service. I won't recommend either AnyVan or GH Shipping. I have moved several times in the past & was hoping this experience would be good, so that I would be encouraged to use for future moves. I appreciate they can't get it right every time so even though the price was good (too good to be true by the looks of it) my personal experience has been very disappointing with me having to spend money to replace goods & live with others in bad condition. I have never written a bad review but this experience made my move all the more stressful and very disappointing.

Service cost: £350

If a no-star rating was available, we would select it. We asked Anyvan for a 9 a.m. pick-up on Friday May 31st of a playhouse built here at home by my husband for our 3-year old grandson in Cambridge - it was a birthday present. One of our sons had come specially from Portsmouth to help my husband re-assemble the playhouse in Cambridge. On May 30th, my husband received a text giving him a pick-up slot of 8 a.m.-12 for the following day, but despite repeated phone calls on the morning of May 31st, there was no sign of the van. It finally arrived at 2 pm after calling at the wrong house - my husband had given the correct address several times over the phone. The van was covered in graffiti and the drivers were rude. They told my husband that they planned to do two other jobs on the way to Cambridge before the playhouse could be delivered. My husband insisted that they took the playhouse straight to Cambridge or he would not have time to re-assemble it that day. Reluctantly the drivers agreed, but on arrival, my husband and son found the playhouse parts had been slung on the ground in front of the garage and one of the legs was damaged. Anyvan has offered compensation of £30 only. Do not use this company!

Service cost: £133

Great idea if everything works out fine. The customer gets the lowest price & the transport provider gets the work. However if it goes wrong, do not expect to get any help from Anyvan. The best you will get is the return of your deposit paid to Anyvan. My provider collected my goods & their fee on 30th October & then never delivered. The provider (Stephen Charlesworth of Salford) failed to respond to phone calls, test messages & emails. Anyvan's best was to tell me to report it to the Police. When I questioned them about the provider's profile & their accreditation they told me that the provider writes their own profile, which they don't check & the only proof required by Anyvan was sight of my provider's driving license. I'm now in the process of pursuing this with the Police & my own insurer. Buyer beware.

Service cost: £791

I was impressed by the professionalism of the company st all times.They were able to do exactly what I wanted at a very resaonable price.They could pick up the suit case the next day and deliver it to me the day after.They rang to discuss requirements with me and also contacted my friend at his home, the pick up point.A three hour collection time was arranged so no one had to wait around unduly.The csse was delivered to me in perfect condition before 10am the following day.I will certainly use this company again.

Service cost: £5300

Cowboys does not cover it. Two days before the removal was due I was rung and told I had to pay extra for the piano despite having booked it more than a week previously. On the day the furniture movers broke my wardrobe front in two and damaged it in several other places. AnyVan have refused to take any responsibility for this because the removers said they didn't do it. My Mum saw them do it. They crammed my furniture into a van already filled with other furniture - no wonder it was damaged. Then, despite having booked for a two hour window in which everything was to be moved the piano movers didn't turn up and I had to spend yet another day the next day waiting for them to come. No compensation other than a £10 credit has been offered to me for any of this. Awful service.

Service cost: £250

HIGHLY NOT RECOMMENDED - a very poor experience. I have booked a van for the 3rd June, specifically booked this slot 2 weeks ahead and paid for it. I have received a phone called from the driver the evening before the move 2nd June, confirming that he can not make it. I had to spend half an hour on the phone at work and then at home until I have got a reply confirming that the item will be collected on the 3rd June but after lunch between 14:00 and 16:00 and not early morning as agreed initially. We ended up waiting for the collection until 20:00 in the evening on the 3rd and it was delivered to the destination only after 23:00. Customer services are appalling nothing being put in writing confirming collection or delivery time. You have to contact the allocated driver yourself, even though you are paying for their services upfront.

Service cost: £5900

After being let down by another company, we were left with the estate agent hassling us for the keys but with no removal van we couldn’t get out at the correct time.

After being told for 5 hours that the van was on its way, we gave up.

We contacted AnyVan and explained. We had a van arrive from them within an hour or so and my stress was over.

Nice guys, polite and did a great service. AnyVan is now my preferred supplier!!

Thank you
Steve B.

Service cost: £240

The original driver misled me with availability, after booking COULD NOT DO THAT DAY. Poor English Bad Experience. ANYVAN made error in refunding to my account , this in my favor, I notified them and they corrected. THEN got successful delivery (Very good), but a balance of £5 left in credit my account. ANYVAN Insisted they would not refund my money to me. It had to used on next job. I DO NOT WANT NEXT JOB, I WANT MY MONEY. This is a poor practice (noted before), I will be challenging this in County Court in 3 weeks. I would never use ANYVAN again.

Service cost: £38

Avoid this company, they are disreputable cowboys. Two delivery men booked through this site (company name 'Siva') significantly damaged a valuable cabinet during transport by rushing and manhandling the object. 'Siva' refuse to pay any compensation and AnyVan won't help. Their claim that 'all their drivers must be insured' is useless when their contractors won't use this insurance to pay for damages. I will use a regulated company in the future and advise others to do the same.

Service cost: £60

Take care not to confuse their Advertising with their Small print1. They cancel uncomfortable feedback at their discretion2. They have no contractual responsibility between the customer and the Transport provider3. Accreditation of Transport Providers is lax I bet they ask for this feedback to be cancelled

Gnerally if all goes well then fine, though if not then their only responsibility is to make money for themselves. This is hypocritcal as they market themselves as a 'community' and one whre the ordinary rules of business and law are ignored. E bay for example leeaves real feedback, but not Anyvan.

Service cost: £16

Would love to comment on their service but they never turned up. And the only thing stolen is my deposit which they have not returned yet. Terrible customer service. Avoid - the worst and I agree with previous reviews about honesty and the lack of it

The sales guy is not even bothering to return my calls or deposit

I was stranded on a Saturday morning with my family including my two year old son all packed and ready to go and the van didn't turn up. When I called I got some lame excuse that they only worked Monday to Friday and that customer services ( ha ha) couldn't access the system with my booking. I was told to call back Monday morning..very funny not

Terrible company and terrible service - avoid avoid avoid.

Service cost: £400

I posted a job for quotes. One of the quotes came back asking me for further information that I had actually put in the 'further information' section on the website. When I went in to check my entry - most of that information wasn't there. I rang 'anyvan' and got the response "Oh yes, I can see all the information here, I don't know why it hasn't all loaded up".. no suggestion of dealing with this problem of the website.

This meant that none of the quotes that I got were of any use as the quoters didn't have the full information.

I rang one of the numbers listed on a quotation and the number turned out to be some freelance person answering the phone for 'anyvan'. I told this person the full information and asked to know what dates the van would be available to do the job. The freelance person said she would pass the query on. She rang me back 10.30pm at night! I was not pleased. She also said the quote would actually be 50% higher than the written quote.

I wouldn't bother with this site ever again.

Service cost: £29

See below my experience with AnyVan.. and surprise surpise, they did nothing about it. DO NOT USE THEM.

I am writing in relation to my recent experience with your business, Any Van. On Saturday 7 May at 3.30pm/4pm, I was expecting to move to a new property in X from X. I had made my Any Van booking on Friday 6 May via an agent named Sam, who took my £15 deposit and provided the driver's personal number. Understandably, during that call, I was reassured that this time was set in stone and obviously ensured I was packed and ready to go accordingly.

However, at no point was I sent a confirmation email, so I took it upon myself to text my driver at 2pm Saturday. On doing so, he called me instantly and insisted he was not familiar with the booking and was instead in Southampton. Although he mentioned he could reach me to do the job at 6pm, this was obviously going to be two hours later than the confirmed booking. 

It was at this point I called Any Van to find out why my job had not been booked and also requested an alternative driver, having already had to waste 20 further minutes of my time on the hold line. I was finally put through to an extremely unhelpful agent who quite frankly lacked any kind of customer service skills. Given the awful experience I'd been given so far, I would have at least expected an apology, which I did not receive. I also was not given any kind of explanation as to why I was finding myself without a driver.

After another ten minutes, I was called by a man claiming to be my new driver. Again, I was shocked by his tone and approach to customer service but on the other hand happy that he was going to be at my property for 4pm. On arrival he was not only unfriendly but particularly unhelpful, making the situation very uncomfortable. Having explained that unfortunately there was no lift, he sighed and complained despite me having very few belongings and nothing of considerable weight - I even helped to carry some of my belongings. He himself even tried to contact you to complain but gave up given the ridiculous hold time involved. It was at this moment that he explained we would have to come to an "arrangement" given he was not aware there would be stairs involved. He also requested that I pay him more money on the spot, which understandably I was not prepared to do given a fee had been agreed with your agent.

It was during the payment conversation that the driver then became agitated and particularly unpleasant, if not threatening. As a young female moving on my own given my family are situated abroad, I put my trust in businesses like yours to make the move as painless and quick as possible. I do not expect to feel threatened on my own property! Not only was he shouting at me and demanding more money, he then started carrying my boxes back up the stairs, leaving them on various levels of the building and even outside. By this point, I was understandably visibly upset as I felt very vulnerable as there was no one nearby to help me. Despite me instructing him to leave my belongings, he ignored me and continued to destructively move my valuables around. In fact, I felt so threatened and so distraught I contacted the police- an action I did not take lightly. Once he had finished pointlessly moving my things back up the stairs, he left and I was left for two hours outside in order to protect my belongings he'd left there, as there were too many items for me to carry alone and quite rightly did not want to leave them unattended. I cannot imagine this is the service you promise or expect to give your clients? And there is no doubt this is a service I expect to pay for!

After this ordeal, I resorted to calling Any Van again - by this point it is 4.30pm and I should have been en route to my new property. I was very upset and in shock that one of your valued and trusted drivers would behave in such a manner but instead of receiving immediate attention, I had to wait on hold AGAIN. The apology I received from your agent was particularly insincere despite me obviously being very shaken up - as you can see there was quite a pattern in the diabolical customer service I received along the way.

In the meantime, I had text the original driver to see if he was available and luckily he was, although not until 6.30pm - a considerable time after my original booking time. Not only had half of my day been wasted, I had been verbally abused and felt threatened, but I was now also having to book my own driver - should this not be the role of Any Van?

Overall, something that was meant to be an exciting new chapter, turned out be a horrible experience due to the ill service I received from Any Van. Subsequently, I will not ever be using your service again, nor would I recommend it to any of my associates.

Service cost: £45

Horrible experience with Anyvan, driver never came, keeps making excuses why he can't come to complete the removal service. Been over 3 weeks and the service has still not been provided, asked for money back and the driver was aggressive and rude. Wasted so much time on this, also took days off work for removal van man to come but he never did. In total he tried to reschedule 5 times, it was such a stressful experience. I would recommend people to get removal vans from word of mouth or more reliable sources and not from Anyvan, do not trust the feedbacks on Anyvan - the removal van guy can delete your bad feedbacks.

Service cost: £105

I recently used this company. I have had a lifetime experience of moving, and these people were the worst EVER. They particularly like using boxes for everything, at £6 a pop! So of course everything goes into boxes. I didn't realise they charged extra for this, so I incurred massive extra charges due to this practice. These good reviews have to be fake! You have been warned this company is awful. They packed like bloody robbers, and everything mixed up in boxes. These men were NOT experienced movers, not a chance. Don't take the risk, get a company round to quote. I know not to make this mistake again.

Service cost: £2400

I used Anyvan to move flat. I put my quote on the site and within a few hours I had lots of different quotes and offers from drivers that use the site. The site allows you to view the profile of the drivers and the feedback they have been given. After I picked the company I wanted to use I rang in to Anyvan bookings team to get the date and time sorted which was all done quickly without any stress!
On the day of the move everything went perfect I couldn't of asked for a better service from start to end. Will definitely be using again!

Service cost: £100