AnyVan

AnyVan are a bunch of charlatans. With less than 24 hours to go, my price (which I’d already paid) has been hiked up to the point where I’ve cancelled it altogether. I’d rather delay my house move at significant cost to myself than bring business with these deceitful, scam artists. I used their own online booking tool and spoke to a member of their team to ensure clarity during the booking. With merely hours to go, I’ve now received a call telling me that my price had to go up because I hadn’t given them sufficient information. Just to emphasise, this was meant to happen tomorrow. Looking at other reviews, this seems to be a reoccurring scenario. The lesson here; is that you should just pay a little more up front, deal with a real person, build a relationship and get someone who cares about the job to work with you. As if that wasn’t enough, dealing with Anyvan’s ‘customer service’ team during an already stressful time (moving home) is one of the most unfortunate tasks I’ve ever had the misfortune of taking part in. I’m still waiting on my refund too. I wonder how long that will take…Pathetic.

Service cost: £131

Great professional service highly recommend and would use again . Moving a few items from a auction house in Derby to London. Very professional prompt service and a great rate . Items were very carefully wrapped too . Faultless and the driver kept me very informed throughout the whole trip
reat professional service highly recommend and would use again . Moving a few items from a auction house in Derby to London. Very professional prompt service and a great rate . Items were very carefully wrapped too . Faultless and the driver kept me very informed throughout the whole trip.

Service cost: £120

Having posted the horrendous experience of having used anyvan.com on Trustpilot website, now see that anyvan.com have responded with a tissue of lies to cover their own back, saying that their driver had broken down and that they had sent another driver to collect and deliver. Total fabrication! How can a company be prepared to LIE on a PUBLIC FORUM, just goes to show how awful they are. Anyvan.com did NOT pick up the items that they were booked and paid to collect. Anyvan.com CANCELLED the pickup only 30 minutes before they were due to be there to collect! They are total liars. We had to personally hire a van ourselves and collect the items ourselves the next day due to Anyvan.com cancelling the booked job with them. Utterly useless company. Avoid like the plague unless of course you enjoy stress, disappointment and lies. Crap firm that lies to their customer and a total let down. will never ever use them again. Don't deserve the price of a postage stamp let alone the price they charge for non-existent delivery service!

Service cost: £134

I used Any Van to move a sofa from Derby to London . I used the flexible option thinking that it meant sofa would be picked up and delivered same day just with the flexibility from 14th-16th May Flexible actually meant they picked sofa up 1 day ,kept for two nights in a warehouse and delivered 2 days later. I would advise anyone to be wary of using flexible and to go for the specific day option. The service apart from that was excellent the delivery driver was the most polite I have had from a delivery driver .Sofa did arrive in one.piece . Would use aagin but not the flexible option.

Service cost: £6200

First time I had used this company to collect and deliver an oak table to me which I had purchased .. never again! Driver never showed up to collect the item, despite us having phoned him earlier and said he would be there to pick it up at 3pm. Had a call at 3.45 to say sorry they could not make it today after all due to extremely delayed previous job, although they made no mention of this when I spoke to them earlier. This was on the Thursday and I needed the table they were picking up for the Saturday. At considerable extra expense I had to arrange a private removals firm to pick the table up at short notice. The AnyVan driver did offer (through his partner/wife who made all the phone calls on his behalf) to do the job on the Sunday but by then it would have been too later and I had lost all confidence in them anyway. I have yet to receive my refunded money from AV and they made no offer of any compensation for the extra money it had cost me. Terrible service, DO NOT USE!

Service cost: £100

My Mother and Father in Law just had the worst service from AnyVan!
I recommended AnyVan to them and I feel embarrassed that I ever did. They sold their property so they had to move out on a specific day and this was then arranged with AnyVan more than a month prior to this date. The night before the big move AnyVan told them that they can't help them anymore due to a shortage of drivers. They are both in their seventies and felt very stressed and vulnerable and when they asked to speak to a manager, they just said that the manager won't be able to assist as he will just tell them the same thing. They were left feeling so Angry with the lack of communication and with their resistance to deal with their complaint. An absolute Joke of a company to do this and they should really be ashamed of themselves to do this to such a lovely old couple at the last minute. Stay Far Away will be my advice to anyone! Thanks to M&P REMOVALS who saved the day!!

Service cost: £1300

We paid extra to have the vehicle collected in the morning. This didn't happen. The first contact we had from the driver was late morning to say that they were stuck in traffic. As the day went on the ETA got later and later and the lies we were being told got more and more complex. In the end the vehicle wasn't collected until nearly 6pm. At various points throughout the day we were told that it wouldn't be collected at all. Absolutely unacceptable service! We put our trust in Any-van to help us get vehicles delivered to a trade show in Birmingham. At times we thought a £30,000 trade show wasn't going to take place because our main exhibit (the vehicles) were stranded. Their failure to deliver the service we booked put massive stress on various members of our team and no-one at Any-van took responsibility in the situation. This was just one of two collections you messed up in the same day. Get a grip! The service they're offering isn't a service at all. This business is a sham!

Service cost: £300