AnyVan

Horrible experience with Anyvan, driver never came, keeps making excuses why he can't come to complete the removal service. Been over 3 weeks and the service has still not been provided, asked for money back and the driver was aggressive and rude. Wasted so much time on this, also took days off work for removal van man to come but he never did. In total he tried to reschedule 5 times, it was such a stressful experience. I would recommend people to get removal vans from word of mouth or more reliable sources and not from Anyvan, do not trust the feedbacks on Anyvan - the removal van guy can delete your bad feedbacks.

Service cost: £105

Posted a job on Anyvan..to collect a chest of drawers purchased on eBay and delivery to my home. Anyvan cost was £57 which seemed OK and was paid in advance. But I had to give a 3 DAY WINDOW. That was fine with me as I work from home. When posting the job on Anyvan I clearly included in the message for the driver to contact the person at the collection address ASAP..he didn't. He contacted them at 8.00pm to advise he would collect the next day at 4.00pm which they couldn't agree to. Contacted Anyvan who say no refund. I might accept paying a cancellation fee. In my case there has been no service provided whatever and yet there is a full charge for that. I just can't see why Anyvan should be £57 better off for doing absolutely nothing..

Service cost: £570

Never EVER again! Unreliable and incompetent are two words I would use to describe Anyvan. My booking today was a disaster! Their customer service makes false agreements, they got their call sheet wrong, so the driver was calling the drop-off number about the pick-up timings/details, and even the booking process was stressful and frustrating.

This isn't the first time I've had issues with Anyvan. I used them for a job in August 2017 and it was SO difficult and their were issues with the entire booking and execution. I ended up paying extra and using Addison Lee's service and it ran so smoothly.

The only reason I decided to give them another try was because it was quite a bit cheaper, but NEVER again! I've learned my lesson.

My advice is to pay extra for a more reliable, trustworthy service.

Service cost: £110

Booked through AnyVan to get a car collected and to be taken to the port. Driver did never reach garage, he states wrong post code but garage reassured me that they have spoken with him and given right post code. Never turn up. So ship gone, have to book new shipment.
AnyVan have a no refund policy, even if the service doesn't happen. They offer rescheduling the job, at a cost of £55.00 that is.
Very poor customer service. I choose any van because was slightly cheaper (by £15.00) but if I had known about their services and policies I would have never booked with them. I had used Car Transporters for over 2 years and first and last time through AnyVan.

Very unprofessional.

Service cost: £111

Very unprofessional. It started well, Great customer service when booking the service, I called up as I wanted to make sure all details were ironed out. I booked the service and was told they would be at the pick up point from 12-2 ( they arrived at 1:00 which was great ) however I had to wait from 1:00 to 6:00pm to get my goods. Every time I called the driver he said he was an hour away. I was NEVER informed that drivers don't go directly to drop off your items the second venue was 30 minutes from the first - I could have taken 2 UBER XL cars it would have been cheaper and faster. It was unbelievably unreliable at one point I was convinced all my goods would never make it back to me as no one could give me any information as to when my goods will be delievered. I don't necessarily think it was the drivers fault but the communication between anyvan and the driver.

I called their office multiple times and asked for an explanation and still have not received any apology or call and they took the fee from my account.

Service cost: £100

I recently used this company. I have had a lifetime experience of moving, and these people were the worst EVER. They particularly like using boxes for everything, at £6 a pop! So of course everything goes into boxes. I didn't realise they charged extra for this, so I incurred massive extra charges due to this practice. These good reviews have to be fake! You have been warned this company is awful. They packed like bloody robbers, and everything mixed up in boxes. These men were NOT experienced movers, not a chance. Don't take the risk, get a company round to quote. I know not to make this mistake again.

Service cost: £2400

I used Anyvan to move flat. I put my quote on the site and within a few hours I had lots of different quotes and offers from drivers that use the site. The site allows you to view the profile of the drivers and the feedback they have been given. After I picked the company I wanted to use I rang in to Anyvan bookings team to get the date and time sorted which was all done quickly without any stress!
On the day of the move everything went perfect I couldn't of asked for a better service from start to end. Will definitely be using again!

Service cost: £100

I used anyvan a few weeks ago and was very happy with their overall service.

The price was fair, their stuff professional, and the job was done in time. None of my items were damaged and always treated with care.

Also, Customer Services was really helpful with a small issue I had, thank you guys!

Overall, I am a very happy customer :) I would definitely recommend them to anyone (I already have!^^) and of course, use them again.

Service cost: £350

Unserious and extremely bad! I will give a warning by using them.

I booked a short delivery with 8 boxes for a short delivery 4 min away.

The delivery guy never showed up, I called the office several times and they told me that they will call the driver. After 7 call to the office asking were the driver was, he finally showed up 10 minutes before my pick up time was over. Blaming me that I was not there! Office also blamed me for the intercom was not working even though I contacted them 7 times!!

They also wanted to charge me double (2*£54) for 4 minutes drive with 8 boxes of clothes.

Please don't use them!!

Service cost: £64

I have now been in the phone queue for customer services for half an hour. No sign of a solution. Half day holiday totally wasted. 6 hour wait in stifling heat. Lots of very nice texts but no closer to getting the van here despite booking this a fortnight ago. Shocking service. Very unhappy. What am I supposed to do? The allocated driver suggesting I take another day off and go through this again. Said call customer services. But they don't bother answering. Fantastic.

Service cost: £120

Ok. I hired AnyVan to do my move from BR3 to N1 because of the reviews. After booking via the website, I got all those emails saying it was all good and there was a management team behind it all etc. It makes you feel safe. The problem is that those who are doing the actual job come from other companies, subsidised by AnyVan. I was unlucky to pick a driver who not only was impossible to contact and very irresponsive but also damaged a lot of my things during the move, including picture frames, a book case and my bed. I warned AnyVan and the driver several times that the move was to another place with parking restrictions. The driver (2 people) contacted me on the day of the move - which I took off work - to say they'd be there at 10am. Soon he changed it to 3pm, then 5pm and finally arrived at my address for loading in at 7pm! After that all the service was done in a way that they just wanted to get it done and I had to carry a lot of heavy things myself. In the end it was pointless to hire 2 men. The move didn't went well, I had damages and AnyVan did absolutely nothing after I contacted them and even sent pictures. Never again.

Service cost: £197

Booked for a business move 3 weeks in advance. Still no confirmation of pick up time on day of the pickup, driver not answering calls, customer service constantly fobbing off and refused to let me talk to a manager. Problem isn't with the booking system, it's that they company do not seem to have any control or professional expectations of the driver contractors (who seem to be total cowboys). I booked with them expecting a professional services - feel like I might as well as taken a name off a flyer at a bus stop. Very poor.

Service cost: £100

The men arrived on time and immediately started work on shifting the goods. They were careful when negotiating difficult corners and stairs and were polite at all times. We offered them refreshments but they said that they had their own supplies with them. All delicate items were carefully wrapped and secured. At the other end they were just as willing and efficient even after a long delay on the motorway (genuine), held them up. I was very impressed and would definitely use them again and recommend them to friends and family.

Service cost: £335

Whilst the removal guy was super helpful loading the van and unloading it, he was reluctant to help us take our things up to our second floor apartment even though we had specified and paid for that service. Our journey was an hour and a half of absolute hell. The driver was talking on his phone, listening to really loud music, and eating a full take-away meal during the journey. He was so heavily distracted that I feared for my life as we were travelling down the M25 veering into the other lanes and onto the hard shoulder a ridiculous amount of times. He was cutting other traffic up and squeezing himself in front of other vehicles, and he even fell asleep(!!) at some traffic lights, which we had to then wake him up.

Service cost: £100

We booked Anyvan after reading the Trustpilot reviews to collect and deliver a sofa for us. After confirming the day before the driver would be coming they didn't turn up on the day. When we called they said they would be there in an hour and were running late. After 5 more phone calls continually being told the same story and a wait of 10 hours we realised that they were complete liars. Absolutely appalling customer service and a total lack of communication. Still awaiting a refund. Used Shipley the next day and they were brilliant. Avoid Anyvan at all costs.

Service cost: £100

If I had read the review of some of the customers AnyVan ripped off them I wouldn't have booked a job with them. Is a rip off removal company and I wouldn't recommend anyone to book a job with them. Firstly, when I booked with AnyVan I gave them my contact number but they decided to send massages to the wrong number l called them to mend it which they said they've done it which never happen. I booked a job with them to pick a television on Saturday and on the said day I waited and waited not even a text message that they are on their way, 6 minutes to the deadline I called the driver he gave me a shock of my life that they are suppose to collect the item on Sunday. I called the office and it took me over 30 minutes to talk with a staff infact, it was very frustrating I have to call another van company and because it was a short notice I paid more. I requested for my refund from AnyVan and was rejected they even cancelled the job without asking for my permission. They send two different drivers names which to me they don't know what they are doing. They are not trustworthy company to deal with and I have regretted doing business with them.

Service cost: £65