AnyVan

Most inconvenient service ever!!

The booking process does not highlight or warn users of all the important bits such as:
-When your stuff gets to you. Be careful, you may have to wait an entire day for your stuff to arrive.
-What the "insurance" covers. My TV was damaged during transport, and guess what? No one cares or will do anything about it!
-The Van people will prompt you to negotiate with them for anything they consider is an extra item. So warning: the driver will ask you for a direct payment to him. If you pay, then he'll still break your stuff and you won't get any compensation.

This service is all around terrible. Don't be seduced by the easy booking process! Just look for a man and a van in Gum Tree!

Service cost: £117

I used AnyVan for the first time to deliver a new sofa I had purchased from a store.
I booked 7 day flexible window Monday-Monday. I was told the driver would collect on Saturday. At 4pm on the Saturday I was contacted by the store to say no one had shown up to collect the sofa, nor had the driver called me or the store to say he wouldn’t collect. I tried to call the driver twice, he never answered so I ended up calling customer services. They said they would try to get hold of the driver and call me back. I never received a call back. On Sunday I decided I would chase them up again and called customer services again, I was told the driver would collect it on Tuesday as the store was closed on Monday. I told them this was unacceptable, I booked for it to be picked up and delivered to me (250 miles away in Scotland) by the Monday and that Tuesday was later than the slot I’d booked. They said they would try to get someone to collect it on Sunday and call me back. Again, no one called me back. On Monday I phoned customer services yet again (each time costing me money on my phone bill as it’s a 0300 number, also shouldn’t have to be chasing up a service that I had paid for particularly when I’d been told by two people they’d call me back) I told them the store had decided to open on Monday. I was told they’d try to get someone to collect it that day but if not then they guaranteed it would be collected at 10am on Tuesday morning. Unsurprisingly I wasn’t called back. Again. I assumed given that two people told me it would be collected on Tuesday that it would be sorted then. It got to Tuesday lunchtime and I spoke to the store who said no one had turned up. So yet again I called customer services and was told there’s ‘no way’ it would be collected on Tuesday and that it would be collected on Wednesday. I expressed my frustration and was told it would be passed to a manager who would contact me once the sofa had been delivered. Not only had AnyVan seriously frustrated me, but also frustrated the store. Finally on Wednesday it was collected and I received the sofa on Thursday (3 days after my initial booking). The sofa arrived in plastic wrapping which had been ripped around the legs, all the legs were twisted and the wrapping had been ripped on top and the back seat cushions pulled out; which were lying loose in the van. After the driver left, taking all paperwork with him, I went to straighten the legs and move the sofa into place when I noticed all the legs were scratched and chipped, the fabric ripped in 4 places and the back frame dented. I was assured by the store it didn’t leave them in this condition and was in brand new condition when it was collected and that the plastic wrapping fully encased the sofa, including all the legs and the back cushions so they just have been removed during transportation. Thankfully I took our fully comprehensive insurance but now I am having to deal with them. I have paid money for a brand new sofa which is damaged and I have no idea what’s going on with it, wether it’s going to be replaced/re upholstered or refunded. What should’ve been a simple delivery has ended up in weeks of absolute hassle and nonsense. I called AnyVan again and said I was waiting in a managers call back to be told that this wasn’t noted down. I eventually spoke to a manager who explained they don’t normally refund the delivery because ‘the job has been completed’ even though it was completed out of the time frame I booked it in. I was given 20% back but still paid £96 basically for someone to damage my new sofa then walk off as if nothing has happened. If I’d chosen another company I can almost guarantee I wouldn’t be sitting on a damaged sofa and could move on with redecoration. However with it being so damaged I feel I am in limbo with regards to finishing off my living room. Not only was my sofa damaged but I feel I received bad customer service. I was told umpteen times I’d be called back, I never was, I was given wrong information and I was the one having to chase them up for answer instead of them contacting me to let me know what was going on with the £115.60 order I had placed. I will not be using AnyVan again.

Got a reply from AnyVan stating issue has been resolved, this is in reference to the measly 20% refund I was given. As said above I’m still £96 down from using AnyVan and not happy with my experience at all.

Service cost: £115

I booked Anyvan for the first time last weekend to pick up some furniture and was so glad that I did. The driver was friendly and very professional and texted me in advance with a drop off time. He also contacted the seller of the item to arrange pickup and was very punctual. This was far better than having a 3 hour window and enabled me to do other things and not just sit and wait. The price was competitive and it was extremely easy to complete the entire booking online. I highly recommend Anyvan and would not hesitate to use their services again.

Service cost: £75

I booked with anyvan due to excellent reviews on trustpilot. Received 2 calls before they booked date to say the driver would be with me around 1400 with a call beforehand with a definite ETA.

On the day I receive a text from the driver at 14.01 to say he has been delayed and would be with me between 16.30-17.00 and would call with an ETA nearer the time. At 16.35 I had not heard from the driver so text to ask when I could expect him to which I got a reply saying he would be at least 1hr 30 more (in a location at least 30 minutes away from my address) but was near my address the following day if that worked for me?

I had booked for a pickup between 08.00-18.00 on my one day off between working day shifts and nights shifts and so the following day was not going to be acceptable.

I was incredibly disappointed with this service and called customer services to see how they were going to deal with this situation. The gentleman who took the call was very pleasant and tried to contact the driver however had no response. I was told I would be called back shortly once they had contacted the driver and he would discuss with his manager regarding what they could do about the inconvenience caused.

I did not hear back shortly from them and had to get back in contact with them. I was told the driver would contact me shortly with a time he would be arriving. I received a short text that said ‘I will be with you this evening’, no time frame given.

Customer services offered to refund me £15 for the inconvenience.

I am very disappointed with the service provided and would not recommend this company.

Service cost: £6300

Booked this company 3 weeks in advance, to be called the day before and told that the driver had pulled out and they needed to find another driver. They also said they couldn't guarantee that the delivery would take place tomorrow as they sometimes work over 2 days. Also note stated at the time of booking. Said they would call me back about a driver and I haven't heard anything. Upon looking online I can see in the reviews this has happened to most people! I wish I looked it up before. I only read the reviews on their website Via Trustpilot which are more than likely rubbish! Have phoned my bank for a full refund and would never ever deal with this company again. BEWARE!!

Service cost: £710

Please think twice before using. They have left me very disappointed with the failed move of my piano. Happy to take the money right away, but due to 'missed information' are refusing to give me my money back. Only options are to accept £200 loss or pay an extra £280 to get the move re-arranged!
Most frustrating thing is it says on the website that if they can't move the item you get your money back - realized they find every excuse in the book rather than admitting their faults.
Don't get lured in my the good reviews, most likely their own input!

Service cost: £200

I agree with previous reviews. Understand the limitations and do not think Anyvan will help when things go wrong. Nice people, poor processes for users. They certainly seem to be going the same way as Shiply. A supplier *GER2009 caused thousands of pounds worth of damage. Anyvan called GER2009 A man called MARCIN STEPKOWSKI (actual a scrap recycler and not a remover) which has done nothing and Ive had the supplier screaming at me on the phone and offering £100 for a claim of £2,000. Anyvan say they don't see what they can do. The company GER2009 and Marcin Stepkowski is still on Anyvan site.

Service cost: £300