AnyVan

I would not trust this lire idiot again. He won't answer phone text or email. He was late picking it up then tells you will deliver Sunday then Monday then no reply. I could not get hold of him again. Then we had to phone the police to get any joy but all he did was lie and being stupid on the phone and not answering it. Just laughing at us. Then he decides to get someone else to deliver it and we got the furniture on Thursday 12.30 am. We missed some items from the delivery. All in all this man does not deserve to call his self a driver. I have seen better, but never seen worse in my life. So all be warned. He's a useless driver.

Service cost: £125

I got a quote for picking up and delivering a welsh dresser from Totnes to Exeter on Saturday on the 30th April next day delivery.

Put the details in and got a quote, paid the deposit etc. But I could not accept the price, the website wasn't working properly and I only say the in progress of being allocated with a van.

The following morning I tried to get through on the phone, After 17 minutes I was still 4th in the queue. So I thought I would try the online chat, Pleasant enough but not able to anything, not even to look and see if I had been allocated a van/driver. She took my number and said I would receive a call within 30 mins. which came and went,50 mins later I went back to the online help chat.

So I asked her to cancel the request and refund my £25 deposit. Hey presto as soon as I said that the text came through saying I had one,

I have been told that I am unable to get my deposit back. even thought I have asked to cancel before the van was allocated.

Hopeless and frustrating experience, get more people on the phones, get the website working and do some training so at least the online chat girls can help.

Needless to say I shan't be using them again!

Service cost: £66

Collected my scooter from Cornwall and delivered to Manchester.
The scooter was immaculate and I was worried that it would get damaged as it was not packaged. I needn't have worried as the driver was very professional, knowledgeable and ensured my scooter was fixed diwn correctly and covered to avoid damage/ scratches.
It arrived in the same condition.
Excellent service that I would highly recommend. Would not hesitate to use this company again.
Also fantastic value. £98.00 from Cornwall to Manchester. Brilliant.

Service cost: £98

I wanted to bring a chair I had bought from some people in Chichester up to my home in Southern Scotland. Anyvan were advertising on the Gumtree page where I saw the ad for the chair, so I thought I would give them a go. They kept me informed throughout and didn't let me down. Chair arrived in perfect order. If I had driven the 750 or so miles to Chichester and back, it would have taken a good 14 hours, the petrol would have cost about £160 and I would probably have had to stay the night somewhere. So, although it looked expensive to begin with, it was actually good value.

Service cost: £161

I have dealt with some truly awful companies in my time but anyvan take it to a new level. I wanted a old sofa (it cost £35) moving a Quarter of a mile and they gave me a price of £68.the next day at 16:55 I received a message asking me to call them. They closed at 17:00. Eventually I had a txt conversation with a rep who told me there was a problem with my postcode, which I cleared up and that there would be a additional charge because there men would have to use a lift which meant additional work. My bill was now going to be £102. £34 pounds for pushing a button!the next day , the day of delivery(which I had been paid extra for) 5 minutes before the end off the 2hr time slot I received a message asking to call them. I did this to be told that there was a problem with my postcode! I tried to explain to the rep that I had sorted this out last night but anytime I tried to answer the reps statement , she kept shouting me down saying don't talk over me. I told her that if you tell me something as a customer I had the right of reply. Don't talk over me was the reply. Eventually she told me that she now could not give me a time before 4pm. I said then I want my extra payment for my time slot guarantee back but was told this was not possible as I was still guaranteed a delivery before 16:00! The rep also told me that they had tried to call me earlier to clear this up. However they had not as there was no missed call on my phone. It was an outright lies. Without doubt this company are the biggest bunch of charlatans with the most outrageous customer service. I am as yet still awaiting my sofa and the yet more extra costs I know are coming. I URGE ANYONE THINKING OF USING THIS BUNCH OF CON ARTISTS TO AVOID THEM AT ALL COSTS!! you will regret it, I promise.

Service cost: £104

My partner is moving 200 miles across the country to move in with me. We booked with anyvan 6 weeks before the moving date to make sure nothing would go wrong. The day before pick up and delivery they contacted us to say the couldn't do the job and would pick up a day late and deliver two days late. My partner feels like she was bullied into accepting this. I took two days off work to make sure I would be home when the van arrived and then to unpack some of the boxes the following day. I am self employed so lost ~£350-400. I checked the website and I could rebook on the original day but would have to pay an extra £200. Disgusting business practices, lied to both my partner and myself.

Service cost: £250

How long is your bargepole? I had an AnyVan driver who destroyed my property, the eBay item that was supposed to be delivered, threatened my husband and in the 48 hours following this clown coming to our house we had 2 attempted break ins and had to spend £550 having an alarm system installed. AnyVan customer service have been beyond useless. On the first phone call I was treated like a fantasist who had made the whole sorry tale up. When I uploaded photos of the damage and the CCJ we now have against the driver they were still useless. Best thing is they never verified the driver's home address, so we now have an unenforcable CCJ and I have had to shell out more cash appointing a tracing agent to find out where he lives. When I phoned them asking for the clown's date of birth to assist the tracing agent they refused to give it to me.

Service cost: £80

Chat started AnyVan Hi, would you like any help choosing which company to use? You - Click here to change all fine, thanks, Yasmine joined the chat Yasmine You are welcome, I hope you enjoy the service. We are here if you need us. You - Click here to change Honestly, what is this service doing here, Ok, I needed to pay 40£ for your service, but even I am paying more to the VAN company compare if I would order it direct from them where he is offering the same for just £120where I need to pay through your service £160plus your $40, that is an uplift of more than 50%! Believe me, this is an experience I need to share, with some people I will call my lawyer asap, how I can come out of this here, really this is fraud and if you doing fraud, do not be so stupid and show it to the people you rip up why I do not get an answer on this Yasmine I am sorry I did not quite understand- how have we committed fraud? You - Click here to change I got a service for £160through your side where at the same time the company who is providing this service has a price for £120on their page, for the same how you would call this? Yasmine That is how our site works The deposit is not a fee it is an approximate 15% of what you have been quoted which is then subtracted from the quote and the remaining approximate 85% is paid to the driver. You - Click here to change You did not get it. This was not my company Yasmine Ok if you feel that this is fraud- it is within your rights to take this further if you wish although this is outlined in our terms and use which can be viewed on our website You - Click here to change OK, please, you will read about the service of your company more than you will like it and I hope you have a good lawyer, I have one. This is not about the money, this is about the way you acting here Please inform your CEO about this and believe me I am in the internet business and know how to run good news through the communities Yasmine Ok I will do You - Click here to change and if this is in line with the European law according "purchases" in the net, I do not believe this, but we will see goodbye, for now, Yasmine Bye bye.

Service cost: £200

Honestly can't thank the guys enough for what they did. Moving house is a nightmare, as we are all aware, so when I came across AnyVan it was such a relief. It was dead easy to use, quote came in within minutes and after around an hour I had the job all booked in for a great price. Then, when it came to moving day the guys were great, they did everything asked of them and more!! We even had a few more boxes than stated (you can never quite judge how many you need) and they took them with no extra charge, just a smile on their faces! All in all AnyVan makes moves so simple and easy, can't recommend it enough!!

Service cost: £300

Booked the services charged the deposit, called after 2 hours to cancel the booked services (3 days later). No refund of £46 pounds deposit.

Actually its not a deposit its their commission for £ 80 work to be done in £150 (for a 0.2 distance move of 2 bed house , dismantled bed that too)

Fraud company stay away

Moreover I read the below a bit later

https://www.quora.com/How-many-people-who-have-used-AnyVan-com-are-aware-that-the-deposit-they-paid-was-just-the-fees-that-AnyVan-charge-for-using-their-website.

Service cost: £150

Beware of this middle man company. They gave me the quote then on the day it ended up being £219 more. AnyVan hadn't sent my additional inventory which resulted in the drivers having more stuff than expected hence the massive increase in price. When I contacted customer service they basically blamed me even though I have the additional inventory all written in email. Don't waste your time thinking this is a good price - it won't be a good price on the day.

Service cost: £450

This was a terrible experience, the worst moving company with which I have ever dealt. The service was considerably overpriced (£140 all-in) for the service provided. I had to chase the driver directly (head office declined to help) and multiple times to request a booking. I explained that I needed a morning booking due to constraints in my day; they ignored this and booked me for midday with notice given the night before. This forced me to change my plans at short notice to accommodate them. I had also elected to booka second man for an extra charge of £30 and provided detailed information as to parking, access and the number of floors for both locations. The driver had not received or read the information and had to be convinced at length to assist me in moving a chest of drawers down one set of stairs - all other items, including a mattress and cot, I had placed on the ground floor at his insistence, to avoid a quarrel. The driver treated the estimated number of items (estimated because I had no way of knowing the exact number of items, such as the number of boxes, until packing was finished) as a comprehensive list, outright refusing to transport anything more than itemised, in spite of having space in his van. This forced me to make an unnecessary extra return journey from Oxfordshire to Berkshire in the midst of rush hour in my car to move five boxes and a couple of loose items. Overall, a company to be avoided.

Service cost: £140

On the face of it they come across as well organised and efficient . The reality sadly is completely different. I was told I had to organise 2 deliveries as one of the items I needed to move was a piano which apparently needed 'special' delivery company so had to pay an extra £250 for this
The first guy came late even though I had paid extra money for him to arrive within a fixed time because the items were being moved from my mother's house where an elderly friend let them in as a favour to me as I had to be in Wales to receive the delivery.
He did not take all the items even though one of the things you have to do is fill out a list including dimensions not because they would not fit in his van but because he wanted to do another job on the way (which ironically he ended up not doing). There was no communication with me about this even though he and the company had my mobile. I had to ring to get a delivery time as it was not on the tracking device. When they did arrive they broke the front door.
The next day the piano was supposed to arrive.Although they collected it at 8.15am they did not arrive until 3.30pm (for a 2 and a half hour drive) there was no information on the tracker. The driver tried to charge extra money for collecting the items on the list left over from the day before even though I had informed anyvan and they agreed that they were responsible for ensuring those items were delivered and booked them on the next delivery.
When they eventually arrived they were extremely patronising and rude and said they had been removing pianos for years and would fit it into the property, Their concern was then that I sign a waiver for any damage to the property or the piano, They then said the piano was too large to fit in the house and kindly offered to take it to a skip for an extra £120 at which point I was really distressed as this was my late mother's piano which had been in the family for many years - and refused to refund the journey and then left the piano outside my house because they had another delivery to do even though my builder had offered to come down there and saw the bannisters off the stairs if that was the issue.
The piano stayed in the street all night in the pouring rain.
My builder came round with his son today - and guess what - they got the piano into the house with their 'zero' experience of moving pianos within 5 minutea!! and it is now in my living room so I am asking for a refund.

Service cost: £550

Do NOT use AnyVan for anything!
Basically, I paid for a premium same day delivery for my motorbike to be delivered from Rotherham to London. At 1pm I was promised the van would be with me within the hour, for the driver to then say he wouldn’t be there until 4, for a FLAT BACK to turn up at 4.30. Obviously I refused to put a 10k bike on this and ask for the ‘VAN’ I’d paid £380 for! The sprinter van then turned up at 7.25pm after promising to be back by 6pm and promised my buyer in London he would be there for 10.30. My buyer then stayed up until 3 in the morning to receive a shoddy txt from the driver saying that he wouldn’t make it until 8/9 in the morning as there was an accident on the M1 (a little research later, there was no accident!!) They eventually arrived with him at 12pm! During all of this I have dealt with your extremely RUDE & OBNOXIOUS ‘customer service’ guy, Mark, I use the term customer service lightly as he couldn’t be any further from being in the correct role! I have been hung up on and spoke down to on every occasion I have dealt with him, without so much as an apology! The whole process has been a joke! I wouldn’t touch this company again with a barge pole and I will go out of my way to bad mouth this company as much as possible!!

Service cost: £380

Booked 2 wardrobes to be picked up over 100miles away for Friday. To be delivered to us the same day or next day before 12. Driver turned up to pick up wardrobes and couldn't fit them in his van - even though we have specified exact dimensions.

The people the other end had waited in all day. We rang AnyVan to complain and they re-booked for the Saturday. I expressly asked that if they were to deliver to us the same day then it needed to be by 4PM at the latest as we have to go out after that. The job was booked and I was notified that it would be later in the evening for drop off. I asked the driver if he could deliver by 4PM and he told me it wasn't possible. Rang AnyVan again to complain - they promised to re-book and make sure the pick up slot was between 0800-1300 - which would mean the delivery would be with us before 4. Let the people know the other end that the driver would be there by 1300.

The next day (day of pick up and delivery) I was notified that the driver would not get to pick up until 1430 - 1500. I was furious! I rang customer service (again!) and they said there was nothing they could do - but to wait until the delivery had arrived for me to put a formal complaint in. The wardrobes finally arrived at 1915 - the drivers were really helpful, polite and lovely. I cannot fault them at all. We had to cancel our night out - not happy.

Rang this morning to complain and again - like other reviews - was not able to talk to a manager or anyone else. Again - all I got was a £17 refund for missing the delivery slot. No compensation offered. I was told that the case would be referred to the driver team - I said I had no issue with the drivers at all - it's the AnyVan customer service I have a huge issue with. They said there was nothing else they could do! Please do not use them . They have absolutely no regard for their customers or the service they receive.


We.

Service cost: £186

A one-star review is way too generous for this company. I could sit here all day writing about how Anyvan made our move so much more stressful (and expensive) than it should have been. Suffice to say steer clear of this shower at all costs. They purport to be a national removals company but actually farm out jobs to local two-bob companies, so you run the risk of ending up (like we did) with a pair of amateurs in a van that was way too small. They were surly, apparently unconcerned about the time factor involved (do they not know what "completion" means?), clueless about how to disassemble furniture (a "service" that we paid extra for) or load a van properly and they damaged some of our items through sheer carelessness. Use at your peril - they are truly awful.

Service cost: £1000

Facing a house move is daunting and AnyVan made the process a lot simpler and stress free. As i'd not done a house move in many many years and couldn't rely on my parents any more, it was good to know that AnyVan takes away some of the sting of having to wade through countless websites to find a good local removal company.

Via AnyVan, I managed to reach out to local removal business and make an informed decision quickly and easily, based on reviews on their website.

If you are moving home in your future, AnyVan is a great place to start your search.

Highly recommended

Paul.

Service cost: £320

Paid a deposit but cancelled an hour later. But they wouldn't refund my £90.00p. I checked to see whether the driver had lost any money but he assured me that he didn't. Very unfair way to trade, taking money while not earning it. Scammers!! Can anyone out there help me spend this £90.00P credit?? I wanted to transport my Citroen car that I bought at an auction. That was another mistake because you are not given the chance to test the car by driving it before. I am trying to use up the 380 word on this and it's not proving very easy. Agnes.

Service cost: £90

This company should be given a wide birth.
Needed a car moving on saturday so I booked in on tuesday. Was told that's not a problem.
They then rang me on the thursday to get some more details to give to the driver.
Now I looked at the conformation email and it said I should receive comms from the driver 36hours before the job so when friday came about 16:30 and I hadn't heard from them I decided to email. A phone call came later saying that they didn't have a driver and had to cancel tomorrows agreed move. Now im out of pocket as the engine will have to be stored at the garage until I can arrange something else with someone else as I can't stand dealing with liars.
tomorrows the only day I could do and at this time I cannot arrange anything else
as mentioned above if you really need something moving use someone else. Theres cheaper companies.
I should have realised they weren't honest when it says 'no hidden costs' slots that aren't all day are chargeable and they try sell you more insurance for extra coast.

Service cost: £115

I was satisfied on day of the removal up to the point when the removal men mentioned "wait time" between finishing the collection and delivery to the new address. It is impossible to know exactly when it will be able to pick keys to a new property and unfortunately there were delays in the chain for my move and I did not get the keys until late afternoon. FYI ANYVAN charge £48 per man per hour for wait time between collection and drop off - for me this meant an additional £264 charge which doubled the quote. Wait time was never mentioned at time of quote or by any of the staff I talked to. The Ts & Cs state they wish to be "transparent" but the clause I was directed to for this issue (2.5) is very vague so please be sure you ask about wait time and what it entails if you decide to use ANYVAN so that you don't book the collection too soon and can budget for that. FYI mine was a relatively small move and maisonette is not in the dropdown menu for "moving size" in this review sheet I moved from a 2 bed garden maisonette (no white goods, no wardrobes or bedsteads or chest of drawers or display cabinets) . ANYVAN should include wait time specifically in their T&Cs since waiting for keys to be available down the chain is usual practice and an "unknown" on moving dates. I challenge anyone to read the T&Cs and understand the potential charge for wait time and there is no charge rate given for "additional" costs either. It is not acceptable that clients are not made aware of additional charges - I was advised verbally on the day of removal only.
As I say the removal men did their job and I was happy in that respect. Just remember to ask about wait time when booking ANYVAN for a removal. The cost listed includes the £264 wait time.

Service cost: £563