UK Removal Company

Vee’s sales pitch was very good and professional.  The price was not any cheaper than any of the other companies that had provided quotes although for the service we received it should have been! The materials were “free” but they didn’t give us very much to start with and the boxes are quite small and all the same size so not much fitted in them.  We were sent more materials but again we used these up but when we asked for more we were told it would be a £20 delivery charge.  Also, both deliveries we were received were a few days later for various reasons. On the day of the move we were told the team would arrive between 9 – 10am.  When they didn’t arrive by 10:10 I called Vee.  I then got a call from the removal man in charge (Jay) to say they’d be to me within ½ an hour.  They arrived at 11:30am but without a van!  They started taking the boxes downstairs and said the van would arrive any minute.  We’d also paid for someone to take the furniture apart and assemble it the other end but the man who did this was in the van that hadn’t arrived. By the time they’d taken all the boxes downstairs which are now left on the street, back of the property, and on the stairs, the van had still not arrived.  Everytime we asked when the van was arriving we were told any minute now.  Two guys went off to get lunch leaving Jay “watching” our boxes, however he was in his car so I don’t see how he could be watching all boxes and they could have easily been stolen!  The van did not arrive until around 3pm-3:30pm!!  Vee had also underestimated how much we had and had to send another van as it would not have fitted in the one van.  This arrived half an hour later.  So from around 12:30/1pm – 3/3:30pm nothing happened other than our boxes being everywhere!!  Lucky it didn’t rain! We received no explanation and no apology at all. When they started packing the van, there was a row between 2 of the guys outside the flat, we had to ask one of them not to be on his mobile phone under his chin whilst trying to carry our boxes, they were dropping fragile boxes to the floor and shoving them in the van, and when we asked them not to they just argued back?!  When we finally left the old flat however they went to the wrong address.  That was another delay. At the new place they kept putting the fragile and very fragile boxes at the bottom underneath heavy boxes, we’d marked all the boxes so it was clear.  We asked a few of them not to do this.  One of them even replied that if we have wrapped the items in paper or bubble wrap it would be fine!  When Vee came round to give us a quote she said they have someone very experienced in dis-assembling and assembling furniture.  It seemed the opposite to that and took two of them hours to put an ikea bed together.   At one point they wanted to give up and said we’d bought the wrong slats.  He was wrong and they were the correct slats he had just made a mistake assembling it so had to undo and redo it.  Vee also said they would fit the soft close to our wardrobe which we never did when we put it apart.  The removals men didn’t know anything about this and wouldn’t fit it for us. Jay said he had been in removals for 15 years so I thought he’d have an idea of what time we would be finished.  He said 5pm firstly, then 6pm, 7pm, 7:30pm, 8pm, then 8:30pm!  In the end, the boxes were all in and it was just the bed that we were waiting on being finished.  We needed to leave for an appointment around 7-7:30pm.  Jay suggested we give him the money and they would just shut the door behind them when they’d finished the bed.  I’m sorry but who in their right-mind would do that?!  Jay was getting very agitated about us giving him the money as he didn’t want to stay until the bed was finished.  We were not happy about giving the money until everything was complete given the experience we’d had so far so we missed the appointment and stayed until 8:45pm when everything was finally completed.  The whole experience was very unpleasant and unprofessional and we will never never use this company again and would never recommend anyone else to use them either.

Service cost: £600

Awful experience with this company - many many items broken and damaged and a almost year long battle to get a penny from them.   
They came with a van that was clearly too small (despite coming to the property to assess the items previously) and tried to jam everything in. Ended up doing 2 trips. 

Broken items include: speakers - dropped, plan pots - dropped and then disposed of so we wouldn't notice, picture frame, dropped. 

Damaged items include - bed, wardrobe, table - all soft wood/painted with large chunks of wood missing and paint scratched. 
After 10 months we decided to settle for £150 compensation. .

Service cost: £350

Quite honestly one of the worst experiences of dealing with a company in my life.
Our contact kept changing story as to what was the cause of the delay and when we could expect the delivery, all the vans have sat nav so I don't see why this had to be so difficult.
When they did finally arrive they were late by around 6 hours, a few items were wet and dirty on arrival due to the van being old and having a leaky roof.  Simply shocking, please do yourself a favour and avoid this company!

Service cost: £700

This review is a long time coming . I was so ill after my ordeal it has taken me almost a year to replace all my damage furniture. I had so much personal items stolen .
for your own sake do not even let Vee come into your house and give you a quote . She is an exceptional sale persons , I'm shocked that I was taken in by Vee ,after reading mostly negative reviews Vee assured me most of them were disgruntaly customers . (not true )
As I said 80% of my furniture was damage I tried to claim compensation for a chest of drawers which had chunks missing , to no avail all I got was abuse fro Mark ( nasty Pearson ) being a single woman on my own I was completely intimidated and frightened by him .

I'm sure there must be a governing body that they cam be reported to , they should be struck off !

They are a bunch of Cowboys and crooked avoid at all cost !

Service cost: £520

Avoid this removal company at all costs! They are completely unprofessional and do not deliver what a basic removal company should. I completely agree with all of the other reviews on this page, it's just a shame that we cannot do more to stop these people from offering a service they clearly cannot provide.

Moving house is one of the most stressful things and paying for a removal service should be something that makes the move easier however using this company made everything worse and left me in tears. Here is a summary of why you should NOT use them.

This businesss is run by a husband and wife who are equal fraudstars and are only nice up until the point they have your money.

Do not fall for their 'free boxes and packaging' they will not provide you with enough and everything is of poor quality. Then you have to wait ages for them to deliver you more which in turn delays you packing.

What they offer in their quote is very unlikely to be delivered. I was told that I would need a very large delivery truck due to the amount of furniture etc however on the day a van was sent which only stored a third of my belongings. As a result lots of my items including mirrors, beds and cabinets were left damaged as they were crammed in and unprofessionally covered in dirty blankets.

They then suggested that we move the remaining furniture and boxes into my garage and take the van to my new property to unload everything outside and then return for the rest. This is obviously impossible when in a chain and why would I want my furniture left outside of a property that I do not even have the keys to yet. I was truly embarrassed for them when they even suggested this. Because I refused this idea they then arranged for another van to collect the rest of my belongings. This van was also too small and we had to load 3 personal cars with the rest of our stuff and leave some of the garden equipment to the new owners as it just would not fit. The removal men were not phased by this and did not even help us to load our own cars. Instead they sat in their van smoking.

The second van they sent was not their own van and instead was a man and van they hired who had no idea that he was helping move somebody and was instead told that he had to deliver something locally. When the driver of this van realised what he was expected to do he explained that he would be charging an hourly rate. Then the man from UK removal company started to swear at him.

We eventually arrived at our new property which was only a short drive away. On arrival they demanded full payment prior to unloading the van. Apparently this is their policy, I refused to pay until they completed what I was paying for however this escalated into an argument and one of the men spoke to me in an awful manner that cannot even be repeated. They then threatened to drive off with my stuff if I didn't pay so I had no choice. By this point I was in tears.

Throughout this awful experience I was calling Vee and Jay however they would either ignore me or making awful excuses.

I was in contact with them after moving Day as I discovered irrepairable damage to a number of items. I was calling to resolve this however to no surprise they clearly have no insurance however offered another solution which was again never delivered.

Please do not use this company.

Service cost: £650

I was quote by vee £1400 complete with no hidden extras for full packing, removal and end of move clean. The quote was fully itemised, £1100 for the move, £220 for the clean and £80 for an additional item to pick up. Vee visited my property twice to itemise what was being removed. Vee advised she had quoted me for a 7.5 tonne van.
The packing service was fine, 2 brothers were very pleasant anfd worked well to pack everything.
When the van arrived to be loaded it was a 5 tonne and not big enough. Additional movers arrived, another guy also called Vee. They started to load the van then told me I would need to hire an additional van at a cost of £550 to complete the move. I called his Manager who advised he was within his rights even though he did not send a large enough van which was quoted for.
Upon arrival at the new property I was advised by the buyers of the property which I had vacated that the house had not been cleaned. Again I called the manager who claimed it had and that he would go and check. I was forced to make full payment including the additional £550 for the van and the £220 for cleaning which was not done.
I am in the process of taking them to court for the additional expenses and other costs.
On top of the financial issue - they were very rude, wolf whistling to the women and trying to chat up my neighbour. Very unprofessional..

Service cost: £1400

These people of UK removal are crocks. Тhey make a quote for 36 M3 then send three trucks of 16 M3. Тhey advise they need more money and jump the price up 5 times the original quote. They hold the cargo hostage till the blackmail money is paid (from 1500 GBP to 7500 GBP for a 2 hrs drive transport). They want their hands on the cargo you ship, with full intention of blackmailing their customers afterwards for extra money. On top of that they put themselves positive experiences on this side to offset the negative remarks that real customers put. Run away when you see their name or hear them on the phone, as for sure they will try to screw you over one way or another. These are people with malintend. They are not interested in doing clean business. They are in the business of fraudulous dealings non stop. Look at the list of complaints they have on this website and forget the positive comments as that is only what they posted themselves to make their company look a bit better. Crocks thieves and blackmailers. That is what they are. Stay away from them.

Service cost: £1500

If you are reading this then well done for doing your research, I wish I had done because as you can see from the reviews there are plenty of unhappy people here. I'm not the type who usually writes bad reviews for companies but on this occasion, the service was so bad, I have no choice but to do so in the hope that I save others the heartache I endured.

I have a number of gripes with this company.
Firstly, I was misquoted the price. The guy came round to my 2 bed flat, saw everything I had and calculated that I had 50 boxes and the cost would be £800, I was happy with the price and went ahead. I packed my things up and with everything that was in my wardrobes and under beds etc, I packed 100 boxes in total. I phoned the guy up to tell him I had 100 boxes and he said he would need a bigger van and I would have to pay an extra £300, this was the day before I got the keys and moved, he had me over a barrel so I had no choice but to pay the extra money. Surely, it is his responsibility to correctly quote the job? I didn't hide anything in the flat.

Secondly and for me the most important problem, not all my belongings arrived, I'm missing 4 jackets (total cost £650) and God knows what else as I didn't have an inventory so I could discover other things missing in the future. One of 2 things happened here, either the guys moving me stole my jackets or they were stolen while they were loading the van as they didn't supervise the van while loading and left it open and alone for long periods (in the middle of Hackney).

Thirdly, they were due to load the van at 10 o clock in the morning, however, they were uncontactable until midday and didn't actually arrive until 2PM. We had trains to catch with a young baby so their tardiness completely stressed us out.

Fourthly, when delivering, they threatened to dump my stuff on the pavement rather than deliver to the door 25 meters up the drive, because they used the bigger van it was unable to get up the drive, it took a few phone calls and added stress to make them do the job they promised.
Finally, a framed picture which was well packed and with fragile clearly marked on the package arrived smashed.
I wrote to Vee informing her of the missing items but she neglected to respond.
AVOID THIS COMPANY AT ALL COSTS!

Service cost: £1100

At first glance this is a professional company but as our time with them went on we were more and more disappointed. The men who collected our items were great, efficient, friendly and very hard working. We then put our items into storage with them. There was a set rate for a certain period we then had to extend our storage period while our new property (which was a new build was delayed). We always gave them as much notice as possible however we suddenly noticed that our storage fees were being increased. Not just by a little but by a lot. The original contract we signed did state that fees may increase but it did not suggest an amount and did by no means suggest that it would be by so much. Problem is at that point they have you over a barrell. It would have cost more to move our things out of their storage than to just leave it. The fees continued to go up until we finally had a moving in date. On the day of the move we were informed (only upon our contacting them) that there had been a delay at the storage unit due to a fire alarm. When they finally arrived with our goods it was after 8pm at night and they only sent two men to unload the goods. We had paid for an assembly service which meant that our bed, wardrobe and sofas would be assembled by them however upon delivery the men had only been informed of the bed and due to the late hour that is all they did. Over the next few days and weeks we slowly unpacked and assembled our furniture and it was during this time that we found that all of our picture frames were damaged and in fact one frame never appeared, just the broken glass and the photos that were once in it. We also found damage to our changing table and our sofas were damp. During the delivery of our goods it was revealed to us that we had actually been sharing a storage facility with another customer and that their goods may well have been the cause for some of the dampness. I tried on numerous occasions to email and phone UK Removals to discuss all of this and negotiate some form of compensation however I never really received a response. I, at one point got an email that was barely apologetic and only offered me £40 for the inconvenience caused. Do not use this firm especially if you have items to store. I am so appalled at the way we have been treated and plan to leave a similar review to this everywhere I can.

Service cost: £840

They arrived early which was perfect for me .moved every thing with care and attention .I have had a very bad exprtience with another firm so when I spoke to sales women about it she was very understanding and made sure everything I requested was put into place with this company.so I would reccommend this firm very highly !! nothing was broken or damaged and the men were fantastic freindly and very helpfull.  nothing was to much trouble for them sales lady put me at ease about this move and everything she said was put in place .I can't thank them enough .

Service cost: £400