Removals Zone

Do not use this removal company. After agreeing on a removal date and paying a £90 deposit, the van failed to show up on the day. After ringing the company, the rep simply stated that the driver wasn't picking up his phone and there was nothing he could do about it. He suggested that all teams were fully booked and we find another company without ever apologising. After several arguments to get the deposit back - they have still not given a refund. Would strongly advise to save yourself the trouble and find another removal company.

Service cost: £400

This company are rude and unprofessional, and made sexist comments towards me asa single woman . They arrived 2 hours late, didn't pack some of my items properly which ended up broken, scattered on the street outside my property or lost. They dragged a bookcase along the ground damaging it .
The workers were unable to obey basic instructions as they did not posses even rudimentary English Language skills .
They left my sofa outside my new property, when it could have been moved into the flat with some effort and careful manoeuvring.
The final bill was 3 times the original quote.
I paid £575.00 but withheld £160 which is very fair in my view given the poor service I received. They are threatening legal action towards me , whilst I am clearly stating that I will take the matter to the Removal Ombudsman if not resolved satisfactorily.
Disgraceful company, with rude and unprofessional workers who don't speak or understand a word of English
Avoid at all costs
Not even worth 1 Star.

Service cost: £735

Very quick at replying before the move. However after the move when they smashed up my tv and garden table they have proved very difficult to get in touch. Attempting to absolve themselves of any responsibility for the TV, saying that it wasn't wrapped in bubble wrap (it was) and that as there is no exterior damage (the screen is smashed) they can't help.

UPDATE:
After finally replying to me following this review they offered a paltry and frankly insulting amount as compensation which would barely cover the delivery cost of a replacement TV. If the score could go lower, it would.

Service cost: £250

Please do not make the mistake I did in trusting this company.
I booked them to move house, 2 men and a van. 3 men turned up, suggesting heavily that we needed to pay extra for the 3rd man, I called the company who said if there were 3 then I did not need to pay extra, we were however constantly reminded how helpful the 3rd was and how he could not afford his rent. It turned out that he was a mate who is working for tips, obviously not insured to work which is illegal.
When the van arrived it looked like a junk van once the back was opened, I was horrified, everything appeared thrown in without any care or organisation, nothing was protected.
Items marked fragile were being bought out and stacked upside down on an unprotected sack truck, thank God I had packed everything in a ton of bubble wrap.
End result:
mint condition vintage £800 coffee table dragged along and scraped right along the side, I had protection wrapped it in 10 layers of pallet wrap and still it's was ripped through.
2 double mattresses filthy and covered in oil because the protectors I ordered and paid for were not bought by the team, when I asked where the protectors were the guy said "the company did not send, they are s*it!"
Bedside cabinet with one leg snapped off and one leg missing, also scraped right accross the top, one of a bespoke pair. When pointed out to the man he said "I fix I fix" not possible when the legs had been wrenched off!
Sofa seat cushion had a fist sized hole punctured in it, this was on a 1 year old £1000 sofa.
New tumble dryer has paint scraped down it and a chunk out of the door.
New £150 kitchen bin scratched and dented, the team were told specifically to protect this due to the highly polished finish.
Antique lampshade crushed.
With 3 people there there is no excuse for dragging anything, you pay for items to be lifted not dragged along.
I was also charged an additional half an hour as other people have been, due to extra time, despite the fact that they took regular cigarette breaks in the short time they took to load and unload.
I contacted to discuss the damage on the day and was asked to send photos which I did, I was called by the manager who was keen to sort things without involving insurance. He asked me to send costings via email which I did, no response for a week, I then emailed again to say I wanted their insurance details and forms due to no response and still I have had no reply.
Fortunately my new home is under CCTV and the concierge can provide evidence, I now have no option but to put it in the hands of trading standards and go down the legal route.
I don't believe that the company have any insurance which is illegal.
Avoid at all costs if you value your possessions. Rated one star but should be below zero. I am not a fussy person and generally not a complainer, I had hoped that this could have been resolved quickly but now the company are refusing to reply to emails.

Service cost: £220

I cannot recommend removals zone if you are planning a house move. We specifically hired this company and requested they wear full antibacterial suits - this was the only reason we actually chose the company. This is due to me being clinically extremely vulnerable to COVId. On the morning of the move they told me they did not have the suits available, and if I wanted them the movers would be 3 hours late. 3 hours late was not an option as the house had to be vacant by 2pm (they said they would end up arriving at 3pm if they had to wear the suits). One of the movers did not wear his mask over his nose also. On top of this they have very badly damaged our large chest of drawers, it’s clearly been dropped as all of the drawers have broken in half. There is also large gashes taken out of the painted wood on the corners. While the guys who did the move were nice guys and very helpful, I cannot recommend this company.

Move size: 1 Bedroom Flat Service cost: £280