Removals Zone

DO NOT USE THIS COMPANY. Forget issues with movers (unprofessional, poor packing, minimal equipment e.g. floor protectors), they will literally steal your money.

We were billed an initial £90 deposit, and quoted a total of £370 for the move. Upon completion of the move, the full amount - an additional £370 - not taking into account the deposit was debited from our account. We contacted them to rectify, but they refused to cooperate.

We contacted our bank for official copies including account details of payee and provided this to the removal company - they refused to cooperate.

DO NOT USE THIS COMPANY. They are dishonest and deceptive. It really isn't worth your money at all to do service with them.

Service cost: £460

Do NOT use this company by all means. Unprofessional and deceptive.

A 7 hours estimation for a packing, moving, disassembling/reassembling service eventually took double the time.

We even made the decision to do the packing ourselves and help with the move because the team's complete lack of interest and apathy. Customer Service later told us that they never asked us to do the packing and help the team. Of course they didn't! Otherwise the service would have taken another 5 extra hours! What an unprofessional estimation we were given.

When we complained they told us that the team had to use a small lift and the van wasn't parked in front of the house. Well, the truth is that the team used a service lift with capacity for four persons and the van was parked exactly three cars distance apart from the house. We even sent them pictures of this. Without a doubt not a valid justification.

Eventually we were offered a discounted fixed price during the service but clearly doesn't compensate the stress and how unexpectedly hard we had to work on the day because we chose the wrong company.

Service cost: £660

Items were destroyed by their team during the service of removal.

I've been charged for the mileage of the Van indicating that they travelled 99 miles, as they had to make two trips. It was the fault of the company to choose the wrong size of the Van, although I sent a list of more significant items in advance. Even more, when the service was quoted by the postcodes given, the mileage was calculated in 23 miles!

I've been charged for the service of the two men packing, carrying and dismantling items, indicating that they worked 7 hours. They only worked for 3.5 hours!

The final bill is almost TWICE the initial quote. Now, they are even treating me with their legal team to take action. AVOID this company by all means.

Service cost: £555

The worst moving experience I've ever had and one I would urge everyone to avoid. Removals Zone offer competitive prices, something that attracts unassuming clients like myself, who are led to expect an adequate level of service. Not only is their service amateur and frustrating, their staff also seem to be in the habit of stealing.
I used their packing & removals service, to move from a 2-bed to a 1-bed flat within London. Although I had clearly requested 5 wardrobe-type boxes to pack my clothes, they arrived with none because "the office had made a mistake". They carried my clothes with their hands to my car, as there was no way to put them in their van without boxes (it was too dirty). On their way, they dropped a few sweaters in the wet and dirty parking floor and said "sorry". I eventually had to move the largest part of my wardrobe to the new address in my own car.
The bubble wrap they brought for dishware and glass was clearly insufficient, as some of my plates were packed on top of each other with no wrap between them, which resulted in 4 of them ending up broken.
The most frustrating part though was discovering two pairs of designer shoes (in their original boxes) missing after the removal. A (quite rare) bottle of malt whisky has also disappeared. It appears the 2 Removals Zone personnel decided I have too many belongings for their liking and took the initiative to relieve me from some.
Removals Zone have refused to refund me so far, saying "they are investigating what happened". I have called them several times, but they keep telling me to call them again in a few days, hoping I will get tired and stop calling.
Unfortunately, having to deal with merchants of this kind, the only option one has are Trading Standards agencies and consumer protection groups. Also, making others aware of what they should expect from such a rogue business.

Service cost: £266

Booked Removals Zone for 2 end-of-tenancy cleans and 1 house move and could not be more disappointed with their services! Cleaners arrived 2,5 hours late, seemed to have an ongoing problem with their vacuum cleaner and did an overall bad job (left cupboards dirty, did not vacuum carpet properly etc.).
Removal guys came 1,5 hours late and were so exhausted from previous jobs that they were struggling to carry a simple chest of drawers! Overall, a job very bad done!

Service cost: £356

Removals Zone is an unprofessional, unreliable cowboy
removal company. Total failure to deliver and to address poor customer service. Removal was arranged for 10 am yesterday with two men. At 9:58 am the office called to say the driver would be LATE about an hour. It turned up that only one man had been booked although booking said otherwise. Getting an extra man involved a two hour wait because he needed to be picked up (?). A new time of 1 pm was offered and agreed.
At 12:50 pm, the office called to say the van was delayed for an hour (reason unclear) when service would be too late. No further
communication from the company was received, other than when the van arrived at the starting point at 2:35 pm, too late to complete the removal yesterday. Despite numerous calls today, yet to hear from manager nearly a day and half after incident. A very stressful and wasted day and additonal costs incurred. Avoid them.

Service cost: £85

Its a shame that this review is going to be poor. The person who I dealt with on the initial booking was polite, respectful, and courteous, couldn't do enough for me. Communication was good. She arranged that there would be a van to pick up my furniture on 12/8/17 at 8am. I think her name was Roberta.

When the van did not arrive by 8.18am and I had received no call, I tried to ring the office but there was no one there. Had I have not thought about looking at the pictures of the vans that had been sent to me in an e mail I have no idea what I could have done. However, I did and there was a mobile phone number on there which I rang.

The man I spoke to (and I am sure it was the Manager) was unsympathetic, told lies (as far as I was concerned - I will explain in more detail further down) and when I challenged him about not making contact with me just said "There was no one in the office until 8.10am". I then explained to him that it was now ten minutes later in that case but he had not called me to explain why my removal van did not turn up. He had nothing to say about this of course - how could he justify not calling the customer. I will tell you.

His explanation was that the van had broken down and they were trying to repair it. If that was really the case then they surely would have made contact with me BEFORE 8am which was their arrival time. SURELY they would have had my contact details? If not its very poor. This is the reason why in my assessment he lied to me about the breakdown. This man when I told him that the storage unit that they were taking my furniture to was only open until 12 noon and that if there were any extra costs involved for them to stay open later would have to be paid by themselves, told me that they could not do that. When I said "surely you have insurance for such events" , he told me that they did not and only had insurance for damage. BOOKERS BEWARE.

The most distressing thing for me was that I was a woman on my own and was very very concerned and distressed as you may imagine. Not only was he unsympathetic and did not apologise, he threatened to cancel their service altogether. NOT ON!!

I was promised eventually that a van would arrive at 9:45am. To be fair it did. However, the two 'boys' they sent could hardly speak a word of English and it was difficult for them to understand what I was saying half the time. The way that they stacked the furniture was incredibly bad and I will not be surprised if there is damage. It was horrendous. My movers (Pearsons a very helpful and reputable company) when they pick up my furniture to move it on to my final destination next year will be asked to inspect everything that was not wrapped (e.g. coffee table, tv unit hall table dining table etc) BEFORE they load it into their van. I have taken pictures of my furniture before it was loaded into Removal Zone's van fortunately.

The 'boys' from Removal Zone then asked me to fill in a feedback form once the van was loaded which I refused to do, they then wanted me to sign a BLANK time form for the time it was GOING to take to unload - I refused to do this also. They then wanted me to sign for the cost of the whole experience without details in the form - WHICH I REFUSED TO DO.

I would not use this firm EVER and I would never recommend anyone else to use them. The disrespect as a customer that was extended to me was disgraceful. Bookers BEWARE. You have been warned.
It is interesting that the tips for completing a review on this website state "avoid abusive language and exaggrations'. I think they mean exaggerations!! No exaggerations here folks - just the plain unadulterated truth about a firm that couldn't care less and has no respect for their customers. If someone from Removal Zones would like to contact me to discuss it would be appreciated. This contact should have been done in any event if they take their customer service seriously and want to grow and expand their business. Clearly they do not.

Service cost: £192

Very distressful services, I wouldn't recommend anyone to use them:

1. They didn't send two professionals as agreed, one staff was lazy and slow, hasn't had much idea about moving, damaged my items and the property in the front garden, and THREW my property into the woodland next to the house, kicked my furniture, broke China ware and kicked broken pieces to the street. Bad behaviour.
2. They quoted for 3.5 hours but it actually took 7.5 hours. Although I called their office at the very beginning and told them the staff was slow and incompetent, they refused to correct the situation and allowed this slow bad situation to continue.
3. They admitted to compensate all damages but insisted to pay first, I disagreed with their excessive hours but they threatened for the legal actions.

Thrust me you would want this stress adding on your moving stress. After all, I don't trust this company. Don't trust their quote, the hours they give to you will be doubled at the end, don't trust they will send 'professionals', don't trust their cheap quote, it is just a bit.

Service cost: £340