Removals Zone

I would strongly caution anyone considering this company based on their low quote — in my case, £207.50 quickly turned into £433.50. What initially seemed like a competitive deal soon felt like a bait-and-switch.

The movers themselves were polite enough and did their job, but it was clear they were under constant micromanagement, with one of them glued to the phone with the office throughout the move. Before even receiving a quote, I provided full details of all items needing transport. Yet, on the day, I was told not everything would fit into the van. This seemed conveniently timed to justify a second trip (and added charges), though only a few items were “left over” — and there was clearly still space.

I was also charged £15 per floor, totalling £60, because one item supposedly didn’t fit in the lift, despite offering to carry it ourselves. The movers insisted they’d handle it — in hindsight, likely motivated by the added fees.

I was promised a refund of £83 on 19 June 2025, but it’s now been nearly two weeks, and I’m still waiting. Each day brings a different excuse — I’ve been told it’s with the accounts team, with management, etc. I’m now being strung along with empty promises, told it’ll be resolved soon over and over again.

In short, a frustrating experience that left a sour taste. The service was not entirely poor, but the hidden charges, overmanagement, and questionable billing practices make it difficult to recommend.

Move size: 1 Bedroom Flat Service cost: £433

We have used this company a few times and they always have filthy hands so cover your furniture. The last time we used them they completely destroyed my sofa from Laura Ashley. I have been chasing the company for the last 2 months to replace it or reupholster the sofa. I have given them quotes and they have completely ignored both me and my boyfriend.

They are cheap for a reason so don't trust them with any expensive furniture like we did.
I would not recommend them.

Service cost: £75

I have had a bad experience with Removals Zone. The money I paid increased in comparison to the initial quote, as included an extra hour, access to Blackhall tunnel, and a fine which they made me pay immediately, despite it was not my fault. There was a broken van blocking the narrow street. I was told that I would receive the money back after the solicitors appeal to it, but today, after trying to contact the company in three occasions, they have told me they cannot appeal.

I also was asked to leave a good review to Krasi just on the spot, in the middle of the move. I even gave them some tips :(

After the move I realised that two items were missing, again, in despite of them having an insurance, they don't want to take any responsibility about it, or not even trying to trust customers, or to question their staff's ethics.

I feel that someone has taken advantage of an stressful situation. My next step, to report it to the police.

Move size: Studio flat Service cost: £313

I used Removals Zone for my move 2.5 weeks ago, and the two men who came were very polite and professional. However, 3 items - a monitor and some furniture - were broken/damaged during transport. I immediately provided Removals Zone with pictures and details of the items. Since then, I have emailed and called them numerous times, and each time I am told that the person responsible for claims is unavailable and will call me back. They claim to be fully insured, so I don’t understand why it is taking them so long to resolve this issue, and they seem to be simply ignoring me. I feel as though I have been scammed, but I won’t give up.

Move size: 1 Bedroom Flat Service cost: £465

I’m very happy I chose to use Removals Zone - I highly recommend this removal company!
From start to finish it was an A+ service. Roberta in the office went the extra mile; she was friendly, knowledgeable, had great customer service and she made my booking hassle and stress free. The two removal guys were outstanding, they went above and beyond and are extremely amazing at their job! They were polite, very helpful, hardworking and alleviated all the stress of moving! They worked as fast as possible whilst also paying attention to detail - all boxes were marked correctly, in the correct rooms and all fragile items wrapped individually and packed securely..most important of all zero damage! Thank you to all the team at Removals Zone!!

Service cost: £516

This moving company will make things more stressful for you so I'd recommend against booking them. They arrived two hours late, took 10 hours to do a job that was originally estimated to last 5. The team was unprofessional and unprepared (they showed up without packing material). After 10hours of dealing with them, they called me and quoted me nearly double the original estimate without sending me a detailed invoice and said that if I didn't pay there and then, they were going to call the police. They were rude, unprofessional and used threatening language towards me.

Service cost: £448

DO NOT USE THIS COMPANY. Forget issues with movers (unprofessional, poor packing, minimal equipment e.g. floor protectors), they will literally steal your money.

We were billed an initial £90 deposit, and quoted a total of £370 for the move. Upon completion of the move, the full amount - an additional £370 - not taking into account the deposit was debited from our account. We contacted them to rectify, but they refused to cooperate.

We contacted our bank for official copies including account details of payee and provided this to the removal company - they refused to cooperate.

DO NOT USE THIS COMPANY. They are dishonest and deceptive. It really isn't worth your money at all to do service with them.

Service cost: £460