Pickfords

I’m so thankful to have picked this company. The two guys that packed up our shipment were wonderful. But, for the lady Susie Borrajo who had to help me literally through every step of the paperwork, she has the patience of a saint. Without her help and guidance I would have thrown in the towel and just let them keep my shipment. The customs forms just kept getting sent back for more information but she didn’t let me give up. And my shipment is on its way. Thanks again for the great team that worked for and with me.

Move size: Partial Move Service cost: £1250

After comparing several quotes, I opted to use Pickford's to bring a partial load of furniture, including two rare pianos, from the south of France to Scotland. I wanted the load to leave before the Brexit cutoff of October 31st, but more importantly, one of the instruments was to feature in a concert in Edinburgh on the 22d.

Let's just say that the pianos aren't going to make it in time for the concert, and at the time of writing, they are further from their destination than when they started. They ere collected on the 23d of October - but not by pick fords. In fact, Pickford's seems to act as a sort of Tinder for your precious possessions - passing the liability on to others and getting other companies to do the actual transport. I was not told this at the time of booking. The whole process has been utterly shambolic - they wanted to know how m much the pianos weigh (how do you weigh a piano ?) they didn't have the appropriate equipment and were effectively clueless on all fronts. This was a very expensive job too - Pickford's cost considerably more than their specialist competitors. I had made my parameters clear when I did the booking.

I would not use them again. the communication was poor, the information was wrong or minimal, the deadlines have been missed on all fronts, and it's a total disaster. And I haven't seen if there is any damage. DO NOT USE !!

Service cost: £7000

We used Pickfords to move from York to Glasgow (2 bed terrace to 2 bed 2nd floor tenement). The staff who carried out the move were professional and neat and tidy. They brought in extra staff (at both ends) and boxes as they needed them and because they have bases all over the country were able to change plans as our own plans unexpectedly changed. All of our belongings were packaged adequately - not in bubblewrap, but nothing broke (we paid for the packing service). There were a few scuffs on picture frames. The service from the local movers was quick and they were very polite and listened to our concerns as things came up throughout the day. We felt that the process of gaining a quote for the work could have been better. It was unclear to us quite what was expected with a 'full packing service' and we were not certain how to best plan for the move once we had signed up for it. The quote was carried out over the phone and was not very accurate. All in all, we were happy with the work and felt that it had been as smooth as could be expected for a house move!

Service cost: £2000

We recently used Pickfords to pack and ship our goods from the UK to the US. The move was handled professionally by all staff involved. The Moving Coordinator was helpful throughout and provided all necessary paperwork and guidance from assisting with the customs and insurance paperwork through ensuring that there was a seamless handover to the Allied team in the US. We can't say enough for the team that packed our goods--they were excellent; patient, diligent and helpful in every way possible. The quality of the packing was excellent and happy to say that nothing, including our extensive collection of chrystal, was damaged. All in all it was an excellent experience and we are happy to recommend Pickfords to anyone moving domestically or abroad.

Service cost: £9500

We moved house last Friday 31 August 2018. Pickfords arrived on the Thursday and started packing up the house. The team of four was led by Lee who was calm and very efficient and got everything done and all the fragile items specially packed etc. The actual move into the house in Oxford was on the Saturday morning and again Lee was careful, and extremely helpful with a good sense of humour which really helped in such a stressful situation!
I would definitely recommend Pickfords as a Removal company. This is the second time we have used them, and on both occasions, the expertise and care and efficiency of all the staff involved, made the situation as nice as it possibly could be!

Service cost: £3000

A relatively expensive moving option, which I thought would mean good service. How wrong I was!

- My movers turned up at very end of allotted time window. Not a problem in itself, but ..
- Despite my having paid for a two day move, they tried several times to persuade me to complete the move in one day (so they could go home) - they were persistent would not take my several no's for an answer. This would mean moving into flats late at night, a good way to alienate my new neighbours!
- When they did eventually agree to come the next morning, I stressed no earlier than 9. Sure enough they turned up at 8:30, blocked the only entrance to my flats' car park and blocked someone in who was trying to go to work
- Half my stuff was going into storage; I'd thought the 2 day move would give them time to drop this off at the storage centre (near my old address) before the 250 mile drive south. No, it was still in the van: my stuff had been driven twice the length of the country for no good reason.
- When I later wanted to access the storage, they said they were only open 9:00 to 5:00 Monday to Friday. For the price I was paying this seemed ridiculously short, and would mean I'd need to take a full day of leave to access it.

All in all, shoddy service from Pickford's. Do not use.

Service cost: £2356

We had chosen Pickfords for our UK to DXB move as we had used them 4 years prior and had an excellent service. We have just had our 40ft container delivered(ontime) and I can not believe how badly packaged our furniture items are. One layer of bubble wrap was used to package a large kitchen dresser, which has therefore arrived damaged. An expensive marble and solid wood dresser was dropped by two packers, I witnessed this and heard it crash to the ground on my driveway. The rest of the team went to assist and when I said stop, there is no point loading it if it's broken they denied dropping it and said it had been 'placed' onto the ground. Well they lied because the item has arrived with severe damage consistent with being dropped. TThe guy who clearly wanted to be somewhere else because it was his birthday and spent most of the time smoking or on his phone did not use a single sheet of paper between any of my plates which were stacked, crystal wine glasses were placed insideceramic mugs, some boxes contained items that were obviously thrown in with large spaces between items, no packaging or thought to maximise space. Unbelievabley an entire large box was opened containing nothing but packing paper. Was this some kind of joke? At the end of the three days, the packers thanked me for looking after them so well, I provided drinks, snacks etc and tipped them well. Despite lying about my dresser being dropped, the guy in charge did a good job packing (Ivan?) But the way my kitchen and utility room were packaged by the other guy is unacceptable, negligent. Even the packers here in Dubai could not believe it and took photographs of damaged items. We paid £10,000 for this service, the least we would expect is that our household contents be treated with some respect.

Move size: 4 Bedroom Home Service cost: £10000

We paid for Pickfords to do our removals from Durham city to Scarborough, North Yorkshire on 23rd June 2022. Even though they sent someone round to assess our needs, on the day they did not send enough vans and men. They had to leave some of our things behind until the next day - and I had to ask the new owners of the house if they would be kind enough to put up with this!! When our furniture etc was eventually unloaded at our new home they had destroyed the bed base, a chest of drawers and a metal work bench AND had left loads of garden stuff behind.

We paid over £550 for transit insurance with them - a company they use called Centry - which they reassured us were really good. Well, it transpires that they were miss-leading us completely. After a couple of emails the company wont even respond to any of my emails. We are left here, with damaged things and losses and no one at Pickfords or Centry will even respond to me. We are utterly appalled and I have to warn people not to use this company. They have no customer service - they just want your money at any cost.

Move size: 4 Bedroom Home Service cost: £4025