Pickfords

Hi Philippa
I would just like to say that the removal from Pickfords on Monday was made so easy with the help of Lee and Sean.
I was very anxious the morning of the move and thought it was going to be delayed because the lads were held up. I needn’t have worried as they got straight on and had the van packed really quickly. Nothing was a bother for them and they were very polite and professional.
Once at the new house they got straight on emptying the van and were very careful with my stuff. A box split open with ornaments in and Sean was quick to check the contents and get the box fixed and resealed.
I feel very lucky to have got such lovely lads to help me with my move.
I would recommend them to anyone and if I ever need something moving again I won’t hesitate to get Pickfords and ask if I can get Sean and lee. Definitely made my move so much easier
Thank you.
Please pass my comments on to the right department.
Thank you.
From
Doreen.

Service cost: £580

International shipping is more like international theft. I arranged a pickup service for a large suitcase size from UK to Malaysia. The guy on the phone (Stephen) promised a full luggage wrapping to prevent and potential theft.

When the luggage reached, the whole luggage is a mess, ANYTHING VALUABLE WITHIN THE LUGGAGE WAS OPENED AND STOLEN! wrapping was only the handle portion of the luggage! Absolutely disappointed with the service, as I had put so much trust in them, turns out to be a BIG let down. Would never ever recommend Pickfords to anyone thinking to move their personal belongings or business trading!

Service cost: £200

Having not moved house for 35 years we were very apprehensive about the prospect of moving 400 miles. We needed to go with a national company who could handle the distance and the logistics. Knowing the name we contacted Pickfords first (and then did not bother with any other quotes). We were particularly concerned about our large quantity of hobbies related equipment and musical instruments.
During our visit from Paul he immediately assured us that they would travel safely and gave us confidence in the process and had an easy solution to our single track road and narrow drive access. Our manager Nicole always answered my emails promptly and very patiently listened to my questions.
All the removal guys (4 then 2) were great, very polite, hardworking and particularly respectful of all of our"stuff", packing all sorts of things with care. They were at our new house the evening before moving in day and it was great to see them there after our long drive down. They unloaded everything very swiftly and stacked up what seemed like 1000s of boxes in such a way that we could still move around.
We have unpacked everything (except about 7000 CDs..) and nothing was damaged at all.
Our experience of moving with Pickfords has been completely positive and whilst we do not intend moving again for a long time we would not hesitate to recommend them, particularly for a long move.

Service cost: £5900

Used Pickfords for our removal, moving contents of 2 bed flat 500 yards to another street.

They dropped or damaged every piece of furniture we own. Not one item - every item is either scratched, dented or worse.

They failed to wrap or strap the furniture. They even lost our sofa.

As yet no apology, only a wall of corporate evasion & legal small print.. Which they are actually v good at. Their attitude suggests that this is very normal & standard procedure.

Please save yourselves the aggravation & do not use this failing company.

Service cost: £2000

We used Pickfords to ship our personal items from London, UK to Vancouver, Canada by air freight in October 2018. Their cost was the second lowest amongst 10+ quotes we had from other UK shippers and their service was really great. The staff were very friendly and helpful, explained everything in detail and kept us updated. The tracking option was also very useful, it allowed us to see when our boxes were coming. We would definitely recommend Pickfords to anyone and would use them ourselves if we relocate again.

Service cost: £965

Well.. by the looks of all the other reviews I'm not the only customer giving this dreadful removal company a 1 star review.. if I could give less stars I would!! Office move in London whereby both offices are very close to each other, Pickfords turned up 5 man strong, and it took them 4 HOURS to pack up 35 screens and place 40 crates into their vans, most of them stood outside smoking for the majority of those hours whilst 1 poor man was doing all the work. When I came into the what I thought was going to be empty office the next day was not empty, they forgot to take screens and printers! As we needed to be out of this office I needed them to come back asap to remove the equipment, they proceeded to try and charge me for THEIR MISTAKE, luckily they didn't in the end. When unpacking our bits, we realised that they had damaged our screens, I emailed multiple times to which I got ignored, and when I finally got a reply they basically blamed it on us. They were the laziest/rudest removal company I have ever come across, please DO NOT USE THEM.

Service cost: £2000

PLEASE READ THIS BEFORE CHOOSING PICKFORDS! I URGE YOU NOT TO USE THEM. AWFUL, AWFUL COMPANY.

Read on for more detail.

So, Company relocation from UK to Oz - choose a relocating company, move to Oz, goods arrive at your new home. ..this is how it’s SUPPOSED to go.

Unfortunately this woeful tale depicts how truly bad this company is..

I write to you under circumstances that are currently making my life hell here. I’m as good as throwing my money down the drain as I pay for a new uninhabitable home and my temporary living accommodation out of not choice. Pickfords being the ones responsible.

From the start, Pickfords were, by far, the most expensive quote I received for relocating my London home belongings. The salesman spun his magic words on me, stating all their endless years of expertise, ‘best in the business’ and their great partners all over the world. Thinking I would pay the premium for peace of mind, I parted with my thousands.. This is where it all collapsed.

They packed the goods, easily done in a day, not too much to ask.

From this point on you are assigned a Move Manager. As per pickfords website, ‘The highest priority of your move manager is your peace of mind, so they will answer any questions or concerns you have before during and after your move’. How incredibly deceitful this was. My ‘Move Manager’ did quite the opposite. Never rang me to update, never emailed me back unless 3 other follow-up demanding emails were sent, evidently doesn’t know anything about custom clearances (I did all the research and told them what to do).. they couldn’t even correctly track the ship my goods were on!

I was told, through the limited conversations had with Pickfords, to have a home ready for the 27th of the month otherwise I’d have to start paying storage fees for my good in Sydney port. So, I found a home, paid the deposit, ready with the keys on the 26th. By this point, I am now fobbed off onto their quality partners, Allied Pickfords. (Allied Pickfords thuggish employees can be found on FaceBook, in branded company attire, beating up people in the middle of a busy road.. that’s Pickfords ‘quality partners’) Just look up reviews of Allied Pickfords too, they speak for themselves.

The moving day, the 27th, arrives. Despite emailing my move manager multiple times, I’ve still heard nothing at this point, so I call Allied Pickfords in Oz to find out what is happening. They then tell me the ship hasn’t even docked yet..?!?! I have to wait another 3 weeks before it arrives. Just imagine that!? How can Pickfords get it so incredibly wrong AND not even communicate anything with me. So I’m now in the situation where I’m paying for a house I can’t live in and having to also pay for a hotel. I can tell you now, I do not have a money tree and this is going to make me broke.

I frantically rang Pickfords (multiple times to get an answer of course) for some answers directly from the Manager. I was told the manager will ring me back in 15mins - nothing after 30mins. I ring them, “the managers just about to call you”.. 3 days later, still nothing.

Pickfords don’t realise what a big deal moving your life to the other side of the world is - they don’t care either. I’ve had no help, no communication and I still don’t know what’s going to happen. Im losing money daily, I’m stressed beyond belief as a result, I’ve had to take time off work - I wouldn’t wish this company upon anyone. Do not do it to yourself.

Happy to share more details if you need them. I have evidence for it all.

Service cost: £5000

Moved from a 3 bedroom house including a full loft and garage into a 4 bed. Video-based survey after which Pickfords packed it up and moved it for me. Big truck in a fairly small street, which they managed to park between two trees so everyone could still get through.
The team was able to work unsupervised and made good use of the time I was there to ask the necessary questions. A server rack was much heavier than expected, so it couldn't be lifted on. I was notified at the time, and within the hour an additional run with a tail-lift vehicle was added for the next day.
They introduced themselves to the new neighbours and asked permission before blocking them in for a while.
Professional and very efficient.

Service cost: £1900